I had two Aksarben professionals come to my home to service the warranty on my LG refrigerator and was very impressed with their knowledge, their politeness and their personalities. Their names were Kris and Melissa and both REALLY seemed to enjoy their jobs and that in and of itself is a breath of fresh air. Both are great representatives of Aksarben TV and Digital and will always be welcome in my home. read more

Stay far far away from this place. Customer service is absolute garbage, they are dishonest, rude, and completely unprofessional. Two failed repair attempts, first stating wrong parts were issued by warranty company. Second repair, the tech fraudulently claimed repairs were completed and left with the box of OEM parts issued by the warranty company. Tech was at our home for approx 20 minutes total including using the restroom and left us with a still non-functional washing machine throwing the same error code and sounding the same way it did before he arrived. I notified the company that same day that our machine was not repaired and received no follow-up. When I called back with my frustrations I was met with argument, refusal to acknowledge any responsibility, and hung up on. And after reading other reviews it is clear we are not alone in our experience. read more

Bad first appointment got rescheduled, second time appointment was between noon and five showed out an hour early wasn't even home got a call saying they were there told them I'll be there in 20 min, he said that he would wait got there no one there! Called him back got no answer called aksarben tv. There response was the tech told his manager my wife was yelling at him and they canceled the appointment and hisense will reschedule it, but it was strange that the tech told my wife he would come back in half-hour for the service call. You got to love a company that can't even get a lie straight!​ read more

Scheduled an appointment, told they'd show between 9am and 5pm ..... Never showed and never replied. Waste of my entire day waiting on them

Received warranty service from Samsung here, they were fast, professional, and got the job done. Mike B was great to work with. would recommend! read more

They are the ONLY " contracted" warranty repair company for Samsung within 150 miles of where I live. Have placed 5 service tickets with Samsung, they have CANCELED 4 without ever contacting me regarding the issue. The only time the "service tech" made contact and came out after waiting 4 weeks, he did not replace the part he was to replace. Instead, reset my TV, but billed Samsung for the part. Now Samsung refuses to repair the unit as Aksarben TV tells them they continue to find no problem....last time I checked, you can't find a problem if you don't look at the unit !!! RUN AWAY AS FAST AND AS FAR FROM THEM AS YOU CAN !!!! read more

Extremely poor service. Never showed up for appointment or called to explain why. Would not recommend them.

Had a washer repaired. They came with parts and did a wonderful job. I would use them again.

Excellent service! I needed a refrigerator repair in the Des Moines area. This was the only company who offered me service. Paul was professional and competent, and thorough; and articulate as to what was needed and what he did. Exceeded expectations! I highly recommend this company! read more

Worst experience I have ever had with a repair company. They have been out to our house to fix our Samsung washer. They have ordered multiple parts and it is still not fixed. The guy was literally laying on the hood of his Jeep waiting for my husband to get there. Our neighbors had no idea who this person was. They do not return phone calls and obviously are not experienced in fixing washers. I would have given 0 stars if possible. read more

Soooo here we are 1 day later after the tech supposedly "fixed" my dishwasher. I attempted to run it this morning, and wouldn't ya know, it's doing the exact same thing it was prior to the 3 times a technician came and and attempted to "fix" my issues! And it's Saturday and they are closed so I guess we have to go until next week sometime to see if they can come up with another excuse as to why they can't fix it. I left them a not so friendly voicemail so they can start their Monday off on the right foot with me! Again I don't recommend this business to anyone! read more

Mike came to my home for a service call on my Samsung Washer and Dryer. While there he repaired my washer replaced my heating element in my dryer and informed me that dryer door was facing the wrong way and flipped it around for me at no charge. I would highly recommend this company again. Great customer service!!! read more

I brought in my laptop and told them that the hard drive was crashed and could they retrieve anything off it? They charged me $40. They called me two days later and said the hard drive was crashed, so they couldn't do anything with it !!! I said, of course it is crashed, I told you it was crashed. They kept my $40 to repeat to me what I told them when I dropped it off!! Ridiculous. Stay away, they are clowns. read more

They are contracted by Samsung to repair their appliances. On my first visit the tech came out to diagnose the reason that my brand new refrigerator was not cooling. He identified the parts that needed to be ordered including taking pictures of them. He tells me that the parts will be ordered and the refrigerator should be fixed in just a few days. A few days later I get a call from the office letting me know that they would be available to install those parts the following week. I was unhappy but had no other choice since this was warranty work. I agreed to a time the following Tuesday between 9 AM and noon. I cleared my schedule at work so that I could be available. Noon comes and goes with not so much as a phone call letting me know that they would be late. I called the office to find out where the tech was and she told me he was running late. I again rearrange my schedule so the tech can still come that day. The tech arrives only to discover that the wrong part had been ordered. He attempts to put the original part back into my refrigerator where it creates a spark that scares him. He puts the refrigerator back together and I have no idea if the sparking part was left in the refrigerator or not. Again, I am told that the part needs to be ordered and that the refrigerator should be fixed in just a few days. A few days later I get another call from the office letting me know that it will be indeed, another week before someone can come out. So again, I clear my work schedule to accommodate a technician from 1 to 4 PM. At 4:05 I have heard nothing from anyone at Aksarben. I contacted the office to find out where the technician is. The office informs me that she will contact the technician and call me right back. After 30 minutes I hear nothing from Aksarben, I called the manufacturer to complain about Aksarben's service. The manufacture contacts Aksarben and is told that the technician will be out soon. That technician never called and never showed. I am now waiting for a callback from the manufacturer so that we can get a repairman from another company in to finally fix my refrigerator after a three week debacle. read more

We are so very pleased with how much time, care and patience that Mike took to repair our dishwasher. He did not stop until he was able to troubleshoot every "trick" he knew to find our leak. He did not rush nor did he give up when things got tough. Overall, if every time I needed a repairman for my appliances I could get Mike, he would be the only person that I would call. Great work! read more

Service guy came out to fix our fridge, paid the service fee for him to come out. Without fixing anything told my wife they would call with an estimate. Mean while we waited a week without food in our fridge and now we have to wait even longer. I thought repairs guys came and fixed that day. Maybe I'm wrong! read more

We took a TV in for an estimate, they charged approx $60 for the estimate. They told us it was one of two things wrong with it, but they would not guarantee what the problem was. They want over $200 to fix it, but were not sure of the issue. When we got the TV home it appears they did not even open the case to diagnosis. I called them to discuss, the lady who answered the phone was very rude and unhelpful. I asked for the estimate money back and they refused. I will never do business with these folks again! Be careful. read more

They did a samsung service for me, came on time, and all was working great when the service man left. Great job.

I had the same experience as Brad A, seems to be the way they handle this sort of thing. Took the TV in and paid the 60 dollar fee. Was told over the phone before bringing the TV in that the fix would be approx. 100 dollars. Was jerked around for 2 weeks while the 'technician' looked at it, not once did they ever call me, I had to call them to try to get an update even after 2 weeks! Was told the whole panel needs to be replaced. Picked the TV up and went home with it. I swapped out the control board myself (bought one off ebay) and the TV works fine. I would bet they never even opened the thing up. This place is a total money grab avoid at all costs. read more

Took our brand new panasonic tv because it was making clicking noises....even when the TV was off....all through the night.... they did not fix it and did not care.....oh and the phone receptionist needs some manners :) read more