I had to have my back flow replaced for my sprinkler system, Jeffrey did an excellent job . That being said I think their pricing was high, although I have never used a plumber before so maybe not. I would use them again and recommend them. read more

I have dealt with them multiple times over the years for bids, repairs, or replacements, and they have always been a fair bit more expensive than pretty much everyone else. Their techs have always been friendly and polite to deal with. Our most recent experience with them, though- wow. I will never ever use them again. I called and set up an appointment for a bid on a new AC. The guy showed up 3 hours late. By then, I figured he wasn't showing up and had gone on about my day. He told me that that's just how it goes and it wasn't really his problem because the customer service people are supposed to schedule them to show up at any point in a 6-hour window. He went right into telling us that we had to buy a whole new heating and air system that cost $22,000.00 without ever actually looking at our system. I told him we only needed a new air conditioner, not the entire HVAC system. But he also never even went and looked at the air conditioner that needed replacing. He argued with me when I told him our budget was $5000 for a new air conditioner, so obviously affording $22,000 was completely out of the question. He wouldn't hear it. I was gobsmacked by how extremely pushy, argumentative, and rude he was. We had to tell him "No, we are not signing up for anything on the spot; we just want a bid" probably 10 times before he finally left. I've never had any of their people act like that. When I told him we were getting at least two more bids before making a decision, his exact words were "Why do you need to get other bids? That's just stupid." Yikes! read more

Called this company and was given a 4 hour window. Service agents were not from Nebraska, took down wrong address so I had to call in again. After the time window lapsed, I called in again and they were refusing to cancel appointment, yet, they hadn't come or followed up in 4 hours.... read more

I had a service scheduled and they canceled 3 times. I received multiple texts throughout the day confirming my appointments, to then get a call right before the estimated service that they had to cancel. Don't waste your time with this company! read more

Aksarbens customer service is not good. First you call their message center which I believe is in Chicago who inputs what you are calling about and then sends the message to their Omaha office. It took 4 days for Aksarben to respond. read more

They were suppose to show up on Saturday for a service call from 3-6 never showed up. They called and rescheduled for Monday. 10-2. I called at 1:30. Will contact dispatch and call you back. Never received any called Bo would never recommend a company that doesn't really care about you or not. read more

Apparently more interested in making money. The sheet he wrote up & gave to us showed a ridiculous list of repairs. He never even addressed the problem we were having. The total was for twice what I paid for the house. A lot of things he listed was so unnecessary it was obvious. I did not know he needed to look downstairs. He had my daughter go with him. He was rude & arrogant especially when I told him I needed to get a 2nd opinion. When I looked at the estimate I knew I would not be using Aksarben read more

Just like every other company that grows, they become greedy. We used them for both new a/c and furnace. They then sold us on their "service plan ". They come out at beginning of seasons to "maintain ". In the beginning, not so bad but later they begin stating things we "need" for additional costs. The final straw was the need for blower wheel and evaporator coil cleaning and gave me a quote of more than $3,000.00. I had someone else come look and they said it did not need cleaning, that they showed me pictures of someone else's. Needless to say I'm finished with them. When I told the reason they couldn't care less which told me everything I wish I had known before. read more

Responsive until these is a question or issue and then no one will ever call you back ... craziness .., so many messages left . I made the mistake of thinking this was a family business read more

2 stars out of 5 because of how great the techs were. Ken R went above and beyond to make sure the right people came out and got the job done correctly (even sending out another tech when the first wasn't quite on the mark). Lacking 3 stars because of the MULTIPLE phone calls required to communicate and set up appointments. Multiple no shows, local dispatch said it was miscommunication... Taking off work multiple times for miscommunication in unacceptable. Michelle would also say she would call back with updates then never does. Despite me calling her and explaining the importance of needing someone to show up at the arranged appointment and frustration of taking off work so many times.ANOTHER NO SHOW. The only phone number is for a national office who schedule appointments with clients before looking to see if those techs are even available. I would happily create a Google Sheet for this company to be able to accurately schedule appointments and get its act together. Highly recommend Southside Plumbing instead. More reliable service for same price. +1 (402) 342-1215 read more

Aksarben - Clearing pipe - Plumbing Near Me - La Vista, Nebraska

I would give a zero if I could. I already bought a new furnace and air conditioner from them about $20000. That was a bad choice on my part. I made another bad choice to contact them about my water heater. I made an appointment for 6 pm to 8pm around 3 pm. They call at 6 pm saying they cannot come implying it's my fault I miss a voice mail saying they can come earlier. Like it's okay to cancel an doctor appointment if I don't get back when they call you. I have a life and I expect professionals to keep their word. Will never use them again!!! read more

In follow-up to my review a month ago- we needed to reschedule our AC checkup because they were too busy to show up. Well - they didn't show up for our rescheduled appointment either. So we are now rescheduled for the 3rd time! The agent I spoke to was very understanding of me being upset so she wrote a message for the manager to call me. Imagine my surprise when I didn't get a call!!!! I will be canceling my service plan and using another company in the future. I DO NOT RECOMMEND THIS COMPANY! ! read more

Called to schedule a furnace tune-up. They gave me an upcoming date & a time slot of 12pm to 4 pm. After receiving NUMEROUS text messages to confirm the appointment & even a text message again from them on the day of the service indicating they were coming that day in the noon to 4 pm time slot, I then received a call at nearly 4 pm saying they can't make the time slot because the service tech had a job taking longer than expected. They then asked if I wished to reschedule the appointment. Ok, after I had blocked out the appropriate day & time for me to be home that entire afternoon base upon ALL their texting to confirm, yes needless to say I was very disappointed. Why not call earlier OR, OR....have a backup plan to send someone else. If that's the kind of scheduling management they demonstrate, I wouldn't recommend Aksarben ARS as a professional company. Crappy service from the start. read more

The tech Jason was also the person that came an gave the estimate. It was a fair price for a lot of work. They did a great job an showed pride in their work. I would definitely recommend them. read more

Do not use these people, they lied to us about having to replace our furnace, two other Companies said the were wrong! The had me sigh a paper that the would give us $1,500 dollars if the were wrong! They were and we have not received a check yet! DO NOT USE THIS COMPANY! read more

I'm sharing this publicly because I have been misled, overcharged, and repeatedly ignored by Aksarben, and after giving them every opportunity to make things right. What started as a simple routine service call under my HSP membership turned into a high-pressure sales situation. Shortly after the technician visit, a salesperson arrived and quoted me nearly $20,000 for what was described as a "top-of-the-line" system -- including $2,400 for a new water heater, supposedly with HSP discounts. During the signing, the salesperson instructed me to rush through the "quality control" call and falsely confirm I had reviewed multiple system options. I was only given one option, with no effort made to provide alternatives. I have also since requested a copy of the QA recording and been completely ignored. After installation, I discovered they had left my 1990s humidifier connected to this brand-new system. I was never told this would not be replaced and was later informed I'd need to pay another $784 (and at different times $500 and $1,500) to fix it. These inconsistent and shifting quotes are deceptive. After consulting multiple licensed HVAC professionals, I confirmed the total price was $6,000-$7,000 higher than comparable systems. The equipment sold to me is not top-of-the-line by any reasonable standard. I requested an itemized breakdown of costs and have been ignored entirely. To make matters worse, the system failed inspection by MUD utilities and was declared unsafe, leaving my home without gas service, hot water, or laundry for days. Aksarben refused to honor its own 24-hour comfort guarantee and has not issued the promised $555 compensation. When I attempted to cancel the purchase within the 10-day window, both the salesperson and sales manager were "unavailable," and I was promised callbacks that never came. Multiple texts, emails and phone calls have gone unanswered. I've asked for the following reasonable resolutions multiple times: 1. A partial refund reflecting the excessive overcharges. 2. Replacement of the outdated humidifier at no additional cost. 3. The $555 compensation for the failed 24-hour guarantee. Instead, I've received only silence and dismissive responses. At this point, I am formally filing complaints with the Better Business Bureau, the Nebraska Attorney General's Office, and other consumer protection agencies, and I am exploring legal action. This post is not an invitation for further discussion with Aksarben -- it is a public statement of accountability. Homeowners deserve transparency, honesty, and respect, and my goal is to make others aware of how this company conducts business. read more

Did the $50 seasonal deal tune-up. The tech didn't know how to use our thermostat and didn't realize we have a heat pump. We had a bearing in the motor that was making noise, so they told us we'd either have to replace the motor or the whole unit. The motor would be over $2000! Called a more reputable company to come out, they greased the bearing, noise stopped, and the motor quote was only $700. I feel like I was being duped, especially after finding out that Aksarben is commissions-based. Won't be using their service again. read more

Great technicians. Prompt, knowledgeable, clean and kind. Highly recommend Aksarben Heating and Air in Omaha!

Horrible experience, installer miswired causing a switch to burn out. Have had 3 service visits so far and still waiting on a 4th to actually get it fixed. We spent ALOT of money on HVAC system and customer service keeps telling us "they have a note in". Took time off of work because they said they would be here between 8-12 today, then at 12:00 called and said they could t figure out who needs to come out. So now they say next Wednesday they will come out, plus when my husband asked to speak to a service manager the lady said it could be 3-4 days to talk to someone. All that money spent, and wish we would have gone somewhere else. read more

I used them for a few years, but they cancel more appointments than they actually show up for. I experienced multiple cancelations on the day they are supposed to show up. read more

Since April I've been given dates to per my AC checkup: April 15 scheduled and on April 15 they called an cancelled changed to May 13 then called and cancelled till June 24 then called and canceled until July 10. I called to complain they rescheduled for July 6. For 10 - 2. At 10 they called to cancel rescheduled for July 14. I have the so called COMPLETE HOME SERVICE PLAN and just like clockwork they take $26.75 out of my bank account SO I'M paying for service I'm not receiving. ARS is a disgrace to the industry read more

They were my go to provider until today. However They explained to me at my furnace inspection that I had A breach in my heat exchanger and I would need to replace it or better yet get a new furnace. I had 2 other independent companies come out (the same day) and they explained that they saw no issues from and went so far as to let me crawl in the furnace and look at scopes myself. They have also said they had similar calls from other former Aksarben reps. They also claim they will give you $1500 dollars if the other company can show that they were wrong. what they don't explain is that they need to show it while the Aksarben TEAM is on site with them which puts the other service teams in an uncomfortable position. Do yourself a favor tell Aksarben to not contact you again and go work with a smaller local company that isn't trying to upsell you on everything. read more

Don't show up for your appointment! Tell me between 8:00 to noon ! No one showed up and no call! I talk to 3 people in 3 different day finally had appointment set up and no show ! When I called to find out why no one showed up the lady told me I didn't have appointment , that is not true! I had an appointment between 8:00am to noon! When I called back again , this time a man answer the call and gave me new appt! Between noon to 4 pm , so that day I took vacation off work to waited for ARS , technician from 8:00 am to 4:00 pm ! Very bad services! It took three services to reset the Nest Thermostat! The second service I had to paid $49.00 service call and still didn't correct the issues the simple reset Nest Thermostat! Because the technician first 2 times didn't know how to set Nest Thermostat!! And I had told the ladies who answered the phones to made sure to send someone that have knowledge of Nest Thermostat , and she didn't, so it caused me $49.00 + the membership of $25.68 that I paid every month!! Overall is very unsatisfactory! read more

The high pressure sales is unreal, they started at 25k, dropped the rate to 17k and a week later 11k. Look elsewhere not worth being taken advantage of. read more

this was the worst decision I could've made.They installed a new heat pump. I handed them a check for the "work" performed. They cashed the check and that day the unit broke. We are now without AC because they don't know if they even have the part. If they don't, they will need to order it and that could take weeks. All the while I'm stuck with paying them for nothing. Horrible work performed and even worse customer service. Stay away! read more

Unfortunately, the sight requires at least one start. In 30 plus years of doing business with reputable companies I would warn anyone considering reaching out to these guys to think twice. Dishonest, and deceitful are the two best words to describe the. My first interaction was when my wife contacted them for one of those introductory furnace checkups they use to get n the door. She calls me at work in a panic because the service tech told her that if she didn't replace the furnace right away that the house was going to fill up with carbon monoxide and we'd could all die. I told them to leave immediately, called another company and repaired the problem for ~$300 and it was fine until I sold the house 10 years later. Fast forward to three weeks ago, my 85-year-old widow mother calls them because the AC wasn't cold enough. Guess what? It needed to be replaced right away. I told her not to do anything until a got back into town and she even told them not to send the salesperson over (who just happened to be in the area). He showed up anyway. Then comes the scare tactics and the one-time special offers that if she didn't sign an agreement that evening would expire the next day. Nearly $8,000 later she has a new air conditioner she didn't need and couldn't afford. Nice job guys, Scum like you praying on people's fears, I hope your proud of yourselves. read more

Their communication is nonexistent. They make the sale, take your money, and then ignore you completely. My HVAC install took four additional visits to correct errors and issues from the original install. I would give it zero stars if I could. Avoid at all costs! read more

Aksarben Heating & AC is unreliable. Made an appointment in April for a system check and they canceled a half hour before they were supposed to arrive. Rescheduled in May and they called same day with a half hour notice before they were supposed to arrive. Just spoke to a woman and got every excuse in the world of why fixing broken down air conditioner systems are more important to them than doing regular maintenance. then stop sending out coupons and pushing maintenance. What a joke. I asked to speak with someone higher up and she said that wasn't possible. that tells you all you need to know about their service. read more

Probably the worst service it was obvious the tech was trying to get me to buy a new heating system. Came in told me I had a bad circuit board charged 2600 then said I had a bad pressure switch and said no one had one in town and I could get one in 7 to 10 days. Told me to go.to lowes and get several portable heating units when it's 10 degrees out and to run the water so it.doesnt freeze. I mmedialy called Mccarthy heating and they fixed the pressure switch in 2 hours no problems since then. Aksarben has been out 5 times and never in the last 3 months and no one fixed a simple issue. Just kept charging me. My reco anyone else. read more

We were in need of a new air conditione. So we called Askarben ARS for a quote. When the sales person showed up he was very pushy. He also spoke poorly of every other company in the area. When he gave us the estimate it came to a little over $10,000. But he said they had a "Special going on until 5pm the next day." As to pressure us into going with them. And he would "Be out of town" so we better decide soon. Horrible service. Pushy and impolite salesman. Way overpriced. This companies name may be Nebraska spelled backward. But they are owned by a larger out of state company. And clearly do not share our Midwest values of honesty, integrity, and respect. Please save yourselves the time, money, and aggravation and avoid this company at all cost. read more

The whole experience was a nightmare and prolonged our hardships of not having working plumbing for a ridiculous amount of time. Ken R. provided us with an estimate to repair our sewer line that was not inclusive of hydro jetting, but he agreed to honor including it after sharing a competitor's estimate that included it for the same price as ARS'. When we accepted and agreed to the services, he advised him and his team would be in contact to facilitate things to dig up our yard. A few weeks went by without hearing anything, after texts and phone calls to both Ken directly and ARS' office personnel. Someone would call me from the office letting me know someone else will call me but no one did. Then Ken finally responds saying he was sick. I empathized and forgave him. He advised I would hear from someone about scheduling it by end of week, but never heard back. I followed up the next week, never heard back again for another 12 days after I made multiple phone calls and texts to Ken (directly) and the office. Once I finally spoke to a manager, they advised Ken would be in touch, then Ken called me and said he would line up everything to get started that week. We waited another week, and they finally came out to do the work within abt 10 days (estimated). At the time of the dig, the workers discovered that my sewer line was damaged by an ISP's fiber wire conduit. I appreciate them letting me know this. However, when the work was done and prior to, I was never shown the camera footage that they usually share to show before and after pics of the internal section of sewer line that was repaired. I was told by the workers that Ken was supposed to be stopping by to run the camera through the line to confirm it was all done correctly, but he never showed up. MUD and everyone else that was required to be there did for inspection purposes, but not Ken. So about 10 days later my sewer line backs up again. I call ARS, speak to Jason, the plumbing manager, told him I was DONE dealing with Ken. He is a liar and is unreliable. Jason then sent someone to that day to clear the line, and that person advised Ken would be out later that day to run the camera. Never heard back from Ken until the next day. and I was at the hospital so could not answer this one and only call. I tried calling him back, and no response to this day. I made it clear to Jason and everyone else I spoke to, all I need is them to run the camera in the line like they were supposed to from the beginning. I called Jason a few times and left VMs but no return call. He spoke to my husband on one occasion and asked if we were reimbursed from the ISP provider who damaged the line, which I find interestingly inapplicable to the topic we were discussing. I guess that means they don't have to do their job now? Doesn't matter who pays, as long a they get paid, but they wanted to bring that point up without taking any ownership for all their mishaps and dropping the ball, including skipping the camera footage. Since no one will fix this issue, and they were paid over $4600, I am now contacting the BBB to help make this right. All they had to do was send someone else to run the camera footage and show us the footage, but they would rather make it more miserable for us and themselves. Not good business practices at all. read more

AC went out the day before I left town. I called them, they arrived for the appointment the next day as scheduled, fixed the unit, and left. Everything was acceptable with the work, my issue is their price - which they discussed with my son, not with me, because I was out of town. The repair was a bad capacitor. The new capacitor was $75. They charged me $700 for the repair. $625 for a service fee and labor. The guy was here for less than an hour. I thought there was an error - so I called them to discuss. After 5 days, and 4 calls, finally got someone who told me, nope, no mistake, that's just their rate. That's insane. I kinda suspect they gouged me a bit because they knew I was out of town and in a bind. If they didn't then their regular price structure is based on buying new boats and vacation homes for the ownership group or something. Won't be calling them back. read more

RANTING AGAINST Aksarben Heating And Cooling WHO ELSE HAS HAD A BAD EXPERIENCE I Been battling with them for the past week over a 40gal $549 Reheem Water heater installed 3yrs ago now needs replacing they wrote up a contract for a total of $1890 with $1,345 for the installation offer a $175 discount ($1690)for this work rather than uses them again I by-pass them went to the manufacturer myself they are replacing it under the warranty free and someone else had installed it today for less than $200 I had a lot of work done through them that could have been major problems had I not had a neighbor that was a city inspector looking out for me Home Depot and the manufacturer both said the price wasn't right and Home Depot no longer has any one from there in their store I gave them "1" goggle star and if possible I would make it a 0 I DON'T TRUST THEM read more

Here is the review (1 star) for Aksarben ARS : I had Aksarben ARS come out because we had a partially blocked plumbing. We paid him $159 to run a snake through to get it cleared out. Where we at least had water draining slowly, they did not run the snake completely all the way through and compacted / blocked the plumbing from draining. The guy left; said nothing. Ran water and it was completely blocked. Had to call them back and tell them they didn't fix it. They said someone would come out tomorrow with a camera. I called back to get them out today! The guy with the camera called, never came out and wanted us to pay $1200 to get it broke loose with high-pressure water. I am done with Aksarben ARS. They didn't charge us for the half assed snake job they did but still took our service money ($55). Called Rotor Rooter same day. They came out with a snake and fixed it. We don't want people getting scammed by Aksarben ARS. Big FO to Aksarben ARS; in which I said a little (Very Little) kinder way when I talked to them. I'm waiting for them to return my message to let them know that there are people out there that know how to fix things. Here is a constructive review: "Aksarben ARS. Making it work. Making it right!" Making it work? - Nope. Making it right? - Nope. Came out, made thing worse, and took our money (just to make money) on a service call because they are incompetent to make it work and in competent to make it right, knowing that they didn't make it work (without telling us) nor make it right by not charging us for their inability to know how to fix it. One more thing to add; the person that came out use to work for Aksarben ARS and said.. 'Let me guess. They did the bare minimum to send someone out the next day'. Interesting how others knew Aksarben Plumbing's Tactics. read more

i bought a furnace, air conditioner and water heater in February. The first hot day of this year, May 9th, my AC did not work and it took me 6 phone calls to finally get someone to my house. And it was as simple as plugging it back in as it was unplugged on the install. very understandable since i would not be running my ac in February. Also i was very overcharged on a plumbing repair about a month ago. Sewer drain back up took service man less than a half hour to unplug, and i was charged $395.00 read more

They didn't show up 3 days in a row. All 3 days they told me they would be there. Pipes were backed up and everything that went down the pipe ended up on the basement floor. They knew that there was a pregnant woman living there but they could care less. We called another plumber, and it was done in an hour. read more

If I could give them 100 stars I would. In the midst of a very negative situation, Aksarben and crew were to the rescue. We had a large section of our sewer pipe collapse leaving us with nastiness, everywhere. It took a while to figure out what was really going on and walking beside them through this process, I can see why. What a challenging job they have. "I just love when I have to call the plumber" - said no one ever. I will tell you though - I honestly enjoyed talking to Marian. He has worked there for many years with Damian, Eric, and their entire crew, seriously they all were awesome. These guys are TOP NOTCH DREAM TEAM MATERIAL. Yes, they are more expensive than a lot of other places (so I hear) but after working with them I am so glad we opted for quality. Thank you, thank you, thank you for being you. read more

I really dislike giving one star ratings, but I feel that this is well earned. Strap in, this is a story. I had an appointment with them Wed to come out and look at a stopped up tub drain. When they got here, they charged me the $49 trip fee, and discovered that my tub has a drum trap rather than a P trap. They were unable to snake it, and left me with a stopped up drain and another appointment for Friday when someone would come up, punch a hole in the ceiling of my kitchen, and replace it that way. Ok. I wish I had better news, but I can wait since they seemed to have tried, right? I come to find out, they weren't that great at their job. Friday rolls around and the new tech immediately finds the access point to get to the trap that the first set of guys missed. He however, for whatever reason is unable to do the work, advises me the job is bigger than I was originally told, and has to reschedule me for another estimate next week, Wed. On top of that, he starts talking about how they can't just leave the lead pipes in my 100 year old house alone, and have to bring the whole bathroom up to code. They might even have to pull a permit and get the city involved. That can can cost upwards of $4000 dollars and leave me with multiple holes in my walls for upwards of a week while we watch to make sure none of their work leaks. I asked if they'd be repairing those holes, he said no. They'd refer me to a contractor for even MORE money. I'm seeing red at this point. When I said that I had just spent nearly $15,000 on a new HVAC system with them not two months earlier hoping that might mean something, he didn't miss a beat in telling me that's another arm of the company and the only way they could cut me a deal was if I was in their special customer program. He didn't take the time to even appear to ask if they could do something for me, especially having discovered their first set up guys missed a major part of what I would think their job it. To go with them, I'd have to be without my tub yet another week. This is the same company that offers 24 hour service on their website, mind you. And they can't get anyone out to make things right, much less get me an estimate for another 5 days. I'm not pleased. I have since called around, and Major Drain will be at my house tomorrow, a SATURDAY without charging me weekend rates. Now that I have access to the trap, it's possible to snake it, and they're going to try. Later in the week, if I want, I can talk to them about what it will cost to replace the trap, and the trap only. Barring major changes, Major Drain will have my business instead of Aksarben ARS. Please consider this when looking to use their services. read more

Aksarben installed a tankless water heater and a week later I noticed a very faint smell of gas underneath the unit. They refused to come fix it without me first getting the gas company to confirm it. I got a different plumber to come out and fix it. I'll never do business with Aksarben again. read more

Nov 30th called 8am set up an appointment and the time frame was 2 pm till 6 pm get a call at 3 pm saying they will have to reschedule for Saturday the 30th at 8 am , 8:45 am on the 30th call office and get " they are scheduled to be there between 8 am and noon, a tech will call you when he is on his way ", 1 pm call and they said " someone will call you back right away " 2:30 I get a message on my phone from office " we will need to reschedule next week sometime , call me back to set up a time " I call back and this person says I'm still scheduled for a technician to be be out and that tech will be calling me, 4 pm I call again and the person on the other line says " stay by your phone someone will return your call right away " Sunday Dec 1st and yet no call back, no tech, nothing... I did get a text message from them last night saying " can't wait to work with you " WHAT ???? So I wasted a day and a half waiting for someone that was never coming or even calling me... look for another company.. beware.... They replied to my other review with " we would like to reach out and discuss this issue " what to discuss, how I wasted a day and a half... read more