We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

My neighbor and I were out front discussing the trees we both have and decided it wouldn't be a bad…read moreidea to get somebody to run a camera through our drains to see what kind of root damage we may have. We hoped to get a slight discount if we could get them done at the same time, 2 jobs, no travel time, possibly 2 additional jobs in the future. My neighbor contacted Roto Rooter and found out that it would cost $350 just to run the camera for each of us (outrageous) but was told that that cost was only if that's the only thing we had done and if we got another procedure that cost would be taken out of that. We scheduled someone to come out and he agreed to $250 for each inspection. He ran the camera from my laundry room where the main clean out is easily accessible. Like I expected he did find roots in the line but not until the end where my line meets the cities connection. It was slowing the flow but wasn't backing it up completely. He appeared to try to push through the roots unsuccessfully. I was told that the only way to fix this problem would be to excavate and replace all the pipe involved and he gave me multiple reasons why no other procedure would work and told me they couldn't guarantee any other procedure. My neighbor's cleanout was even easier to access since his was outside near the sidewalk. Minimal roots were discovered in his line as he had his hydro-jetted a couple years ago. I paid $250 cash and opted to proceed by getting the lines hydro-jetted. I didn't receive a receipt and assumed that was because the job wasn't completed yet. Without an appointment set up yet the guy with the hydro-jet called and said he was available and I told him he could head my way. I was surprised to learn that the hydro-jet hose needed to be ran through the house, down the stairs into the basement and then into the laundry room. He took good care to protect property in the laundry room but nothing to protect the floor or carpet down the stairs from the dirty hose. (not too concerned about this as the carpet is old and the tile could be washed.) I told the tech I wanted him to do what he could do within an hour as I couldn't afford more than that. After some time spent on getting the remote control working (transferring it to another machine or something like that) He ran the hose into the line and I kept an eye on the floor drain in the service room. Once satisfied that the hose was far enough he turned on the water. I was surprised not to get any water coming up from the floor drain. The tech ran his camera into the line and discovered once he got to the point of the "root ball" it had been pushed through and upon pulling back the hydro-jet hose discovered it was into the cities line at least 20 feet. I think he pushed through the roots before ever turning on the water. He then spent the remaining time he had cleaning up the interior of the pipe. He wrote me up a receipt for $695 and I paid with a debit card. The $250 that I already paid completely slipped my mind at this point and I didn't realize I over paid until later that evening. When I realized they hadn't deducted the $250 that I already spent, I text messaged the camera tech and was then told that the $250 would only be deducted if I had excavation work done and not from the price of the hydro-jet procedure. The only reason I even agreed to getting the work done in the first place is because I was under the impression that the job would cost $650 not $945. A few years ago the hydro-jet service was only $450 and I thought THAT was too much. This job should have cost me $650 plus taxes, TOTAL. I have since learned that Roto-Rooter employees are paid commissions and their paychecks are directly affected by how much they can bilk a customer for and that tech would have absolutely had me take out a loan or get financing in order to pay for excavation work that did not need to be performed. Although I'm satisfied with the work, it was not $945 worth of work. In total they were here less than 2 hours. Even less time was spent at my next-door neighbor's house and he also paid $945. The job was straight forward with no unforeseen circumstances or problems; there wasn't any clean up afterwards and the neighbor's job was faster and easier than mine. Edit: The manager contacted me and apologized for the misunderstanding. He offered to give me the price of what I thought it was going to be before the job started. I appreciate that and accepted his offer. As long as a company does the right thing and attempts to make the customer happy I really can't complain but please keep in mind of what could possibly happen.

I had to have my back flow replaced for my sprinkler system, Jeffrey did an excellent job . That…read morebeing said I think their pricing was high, although I have never used a plumber before so maybe not. I would use them again and recommend them.

I have dealt with them multiple times over the years for bids, repairs, or replacements, and they…read morehave always been a fair bit more expensive than pretty much everyone else. Their techs have always been friendly and polite to deal with. Our most recent experience with them, though- wow. I will never ever use them again. I called and set up an appointment for a bid on a new AC. The guy showed up 3 hours late. By then, I figured he wasn't showing up and had gone on about my day. He told me that that's just how it goes and it wasn't really his problem because the customer service people are supposed to schedule them to show up at any point in a 6-hour window. He went right into telling us that we had to buy a whole new heating and air system that cost $22,000.00 without ever actually looking at our system. I told him we only needed a new air conditioner, not the entire HVAC system. But he also never even went and looked at the air conditioner that needed replacing. He argued with me when I told him our budget was $5000 for a new air conditioner, so obviously affording $22,000 was completely out of the question. He wouldn't hear it. I was gobsmacked by how extremely pushy, argumentative, and rude he was. We had to tell him "No, we are not signing up for anything on the spot; we just want a bid" probably 10 times before he finally left. I've never had any of their people act like that. When I told him we were getting at least two more bids before making a decision, his exact words were "Why do you need to get other bids? That's just stupid." Yikes!

We had a water heater go out after 20 years of use. It was time to get a new one. Word of mouth…read moreadvertising got us in touch with Lawrence Plumbing. They did NOT disappoint. They gave us a very fair price for a new 50 gallon gas water heater. After looking them up and reading others reviews, we decided to use them. Easy choice actually. Nate was the plumber that showed up to do the install. He was here when they said he would be. He started around 10:00 and finished in less than an hour. He cleaned up after and we couldn't tell anyone was here with the exception of the new water heater. I would HIGHLY recommend Lawrence Plumbing

Our water heater died and we found Lawrence via a web search. They carried the brand we wanted and…read morescheduled us in a day. The tech was personable and knowledgeable. The installation took longer than expected due to a part dropped into the new heater but went well. They were not the cheapest option but it was done right. A valve from the old set-up wasn't to code so a new one was installed that was compliant. Glad we chose them!

We have used four plumbers since moving to Omaha four years ago. We just had a new kitchen faucet…read moreand garbage disposal installed by Hugh from Advantage. I called several plumbers, and Advantage was the only business that provided us with an estimate of the work's cost. The others all wanted to come see the job, provide a quote, and then we could decide to accept their proposal or send them walking. I wasn't looking for a firm quote; I just wanted an idea. Hugh from Advantage was polite, neat, and very efficient. The total cost was reasonable and lower than we had experienced with other plumbers for comparable work.

I had a great experience with Advantage Plumbing…read more Through Yelp, I requested help for a toilet and shut valve replacement. (The toilet has been having intermittent issues and needs replacement.) They immediately connected with me and offered to come out the same day (but I still had not gotten the new toilet.) We scheduled for the day after, and they were here by the promised time. The team quickly removed their shoes at the front door without being asked (not my general experience with many repair teams) and started working. They finished almost precisely at 90 minutes despite a minor complication. (The basement/toilet drain was not draining well which they augered out.) It was explained to me that it was likely a combination of time and a 20-year-old toilet (which did not generate enough force). Other than minimal dust and grime, they did not leave any bigger messes for me to clean up. They were professional, and their price was well aligned with other companies. They did not sell me on any additional service plans but did guarantee their service for a year. (There is a 4% for credit card transactions.)

My main line was backing up into my basement any time large amounts of water had been used (e.g…read morebathtub or washing machine draining). I called after the second instance, and they were able to get a plumber here to snake it right away the next morning. After an hour or so, I was informed the snake was getting stuck, and he had to call a camera guy in. Camera guy informs me that tree roots have damaged my line and a 30' section needs to be replaced to the tune of over 9k. I called a small local company for a second opinion. It wasn't tree roots - the line itself was broken and everything was draining into the dirt, hence the backflow when there was more water than could be quickly absorbed. They recommended the same amount of line be replaced, but for half the price.

Terrible company they take advantage of the public, overcharging on everything. I WOULD NOT…read morerecommend this company to anyone even if you're having an emergency. Just look at the other reviews on here and you'll see...

Eyman Heating and Air came to fix my A/C. It was the capacitor that blew. They told me exactly…read morewhat is was, quoted me a fair price for the replacement part and service fee. I was back in business right away. Super happy with the service. . No upselling, no faking. My A/C unit is only 5 yrs old, and there was no BS about having to spend a ton of $$$$ to replace the whole system.

We've used this company several times. The first was when NFM wouldn't install our new dishwasher…read moreand needed a professional plumber to do so, this company was the recommendation from the mart. They did a great job in a tight space so when we needed to fix a leaking toilet they were our call. Next we wanted a second opinion on a bid to replace our heat pump. The first company said the entire unit needed replaced. Eyman's very knowledgeable service tech walked us through all of the tests and measurements he did and got it working great. Great to have a company we can trust to not just jump to the most expensive option!

They replaced a shutoff valve from the street in tight area next to our water heater. Also replaced…read moretwo washer valves. They came on time, communicated the work requirements well, finished quickly, cleaned up well, and was fairly priced. Dan and Cade were great, and so was Amy. This was the second time to use them and I will use them again.

Smith Pro made a customer for life. Brian and his team replaced our power vented water heater…read more But it was the open and honest conversation before the sale. We would rather not have had to replace the unit, but Brian was honest and went through all our options. Their pricing was reasonable and the job was done timely. Our water heater heat control had been acting up for a few months and we called another Papillion plumbing company that charged us $375 for doing a reset that we later found on Google. We wish we would have called Smith Pro first. Learn from our mistakes and call Smith Pro first.

These guys were great! Had availability within two days. Had a leaky toilet that needed a new flex…read morehose and shut off valve. They were in and out in 30 minutes. Very thorough checking for any further leaks, etc. Fair price too...even had my own parts we bought that they used. Bonus they wore shoe covers upon request!!

Prompt return of message left Prompt service…read more Knowledgeable technician Personable demeanor Great listening skills Price points were as expected This wasn't a quick clean out, happy with the results Will use again