Booked at Massage within a few days and the therapist that I booked it with was not available so…read morethey rescheduled me with another therapist. Happy that the new therapist was good and I enjoyed my massage. The therapist applied the right pressure for my taste. I've been trying to go more, to this location. Unfortunately, I haven't have good experiences with all of the Massage Envy locations . My favorite is the SoDo location. But this location in Eagle watch is stepping up and I noticed I am slowly booking more than before treatments I love to have options so Thank you.

In early October, I scheduled a facial appointment for October 21st with a specific esthetician…read more The day before the appointment, I did not receive a confirmation text, so I contacted the location directly. I was then informed that my appointment had been incorrectly scheduled for November 21st, not October 21st. The staff rescheduled me for October 22nd with the esthetician I originally requested. Upon arriving for my appointment on October 22nd, I was informed that the esthetician I had specifically booked was not working that day. This was extremely frustrating and confusing given the prior rescheduling. I was encouraged to proceed with another esthetician, which I reluctantly agreed to. Before the service began, I asked to redeem my reward for a neck and décolleté treatment, which I had used many times previously. I was told that rewards could only be applied to massages, which contradicted my past experiences and the program's prior flexibility. During the facial, while I was lying down with my eyes closed, the esthetician improperly positioned the hot steamer, causing burning to my face and direct contact with my eye. I immediately screamed in pain and panicked, especially given that I was scheduled to be married within three days. Despite the severity of the situation, there was no sense of urgency from the front desk staff. The manager was not on-site and only instructed staff to have me complete and sign an incident form. No immediate medical assistance or concern was offered. I requested to cancel my membership, but was told I had one remaining package that needed to be used within a month, without being informed that a refund was an option. My fiancé (now husband) immediately took me to urgent care, where I paid $75 and was diagnosed with a burn, scarring, and a corneal abrasion. Due to the proximity of my wedding, I was referred to an ophthalmologist the same day for proper treatment, resulting in an additional $45 expense. I attempted to contact Massage Envy corporate, which was extremely difficult. When I finally spoke with a representative, I requested reimbursement for: * $75 (urgent care visit) * $45 (ophthalmology visit) * $75 (unused service package) Total: $195, along with accountability and additional training for the staff involved. Months have passed, and I have received no response, refund, or resolution. I have since learned through an acquaintance that the esthetician I originally requested was actually working that day, and that staff provided inaccurate information and were enforcing their own rules inconsistently. This experience caused significant physical pain, emotional distress, anxiety, and negatively impacted what should have been one of the most important moments of my life--my wedding. The lack of accountability, follow-up, and concern has been deeply disappointing. I don't not recommend anyone to go to this location. However, if anyone does go to this location, I strongly advise others to proceed with caution, as there appears to be a lack of professionalism, consistency, and responsibility for client safety.

In town for vacation and received a massage from the owner for me and my wife. We were both very…read moreplease with the massage. Along with deep tissue pressure, stretching, along with trigger point pressure was applied during the massage which made for great recovery of sore muscles. Highly recommended to anyone on Orlando or visiting the area.

Gia did a thorough massage and I feel great.She hit all my pain and stiff areas The massage area…read morewas comfortable

Leandra gave me a great massage. Very punctual and accommodating. Super massage therapist…read more Definitely recommend!

I randomly came across Leandra's page and as soon as I saw the words "mobile" I knew I had to take…read morea look. I was booking for my mom's birthday. She did not disappoint in every aspect. She called to clarify my booking, explained thoroughly and was sweet enough to make my mom feel special for her birthday. We had some timing issues and she accommodated with what worked for my mom. By the end of the service my mom called with HUGE SMILE AND GLOWING SKIN. She LOVED it. Thank you so much Leandra for doing the most and making my mother feel relaxed!

Great job in customer service. Keep up the great work. Love going into a place that actually greets…read moretheir customers!

Most of the wine was out. Need to stock up. The service was good and employees were friendly.read more

I've utilized this place a few times for a toe nail polish change. I will say the quality of the…read morepaint job is definitely dependent on the worker. I've had some good and some terrible paint jobs, but never anything great. Sometimes they don't have a nail technician, but it seems they always have a masseuse. A couple people got massages while I had my toe nails filed, buffed and painted. They offered me the file and the buffer to keep, since they throw them away after each use. Kind, but I declined. Good to know they use a fresh one on each client. The price for the polish change is $17. It's a nice way to relax in the terminal before a flight. The massage looks decent. She got her elbows and knees into the guy's back. They change the cover on the face pillow for each guest. Not sure of the prices.

What a gem! We had an extended layover so what better time to get a manicure. Juliana worked on my…read morenails and also my daughter's. She was excellent. Highly highly recommend!!

I ordered a spa package to make up for my bday weekend that I usually treat myself with. The spa…read morepackage included a "perfect pressure" massage with hot stones and a facial. My masseuse Eric was very nice but I didn't feel that the pressure was good. It felt like a Swedish massage and not deep tissue. I did ask for more pressure but I felt like more pressure was placed on my neck, the most sensitive part if your body, instead of what I said my focus area was (lower back). I was still in discomfort after my massage. He also just left the hot stones sitting on my back too long and didn't really know how to use them once he was done with my legs. My facial with Katherine was ok. Nothing spectacular here to make me return. I'm shocked at the high reviews. I've had better massages at chains and solo practices.

I truly enjoyed the services provided by SpaWell. This place had a clean, relaxing ambiance. Ann…read morewas able to meet my expectations of what a massage should be. Kim gave the best facial ever! She took her time to explain the products that she used on me and truly did a great job. I will definitely visit this Spa again!

Just when you think you've heard it all, this comes along. They obviously have zero interest in…read moreacquiring new customers. I called mid morning on a weekday (so not during busy hours) and got an answering machine that basically stated you should call your stylist directly. That's great if you've been there before, but not if you haven't. So I sat through this long message where they listed all of their stylists names and phone numbers and finally left a message to get called back. Never got a call. I went to their website and it says to contact stylist directly as their time is spent with clients and not answering the phone. (See photo I uploaded).. SERIOUSLY? That's part of customer service!!!! Hire someone to answer your phones!!! Not brain surgery here. Spending time with customers on the phone is also important. So I called a couple of stylist who, imagine that, did not answer either and never got a call back. To add insult to injury, their site also shows that each day they are open, it's by appointment only, but then below that it says walk-ins welcomed. Well, which is it? So even if I had been there before, it's impossible to get in touch with anyone to make any appointment. I can't imagine if someone got some type of procedure that went wrong or had issues and they couldn't get any answer, that would be very bad. Yeah, no thanks.

I went to Urban Belle Salon to get my hair colored and cut. I had a picture of exactly what I…read morewanted. The color turned out nicely but the haircut was HORRIBLE! I had to go to another Salon to get my hair recut. And Belle Salon was not inexpensive. I paid $200 plus tip. Never going back!

they did a great job on my nails, the best place to go to. Their salon is clean and friendly.read more

I enjoyed my service here I came to get a pedicure. The pedicure came out absolutely amazing and…read moreshe offered me acyrlic to do a nicer french tip and I loved the way it turned out. Very beautiful inside and quiet. Peaceful environment to get some self care done!

We had a great experience at Allora Day spa in downtown Orlando…read more We went for a couples deep tissue massage and it was fantastic. The spa was inviting and filled with warm tones throughout. After we checked in we were offered a glass of wine (of your choice) which was a delightful treat and something you often don't see at a spa. We slipped back to the cozy lounge while we waited for our massage therapist to arrive. We were greeted by Angel and Kiara who lead us to our room. Both of them were fantastic and provided a wonderful deep tissue experience. Each of them knew exactly the right pressure and when to dig in deeper After our massage we were both rejuvenated thanks to Angel and Kiara! I highly recommend them and the Allora Day spa!

I've been going to Allora for several years for massages and they're fantastic!…read more I highly recommend Kiara as her hands are literal magic. My back feels amazing whenever she's done with me. Their membership tiers are very fair and comprehensive. I love that the unused monthly vouchers can be rolled over to the next month and stacked for multiple services. It's also super convenient that there are no contracts and cancellation is easy. Even though they're downtown, parking is nice because, thankfully, they provide validated garage parking; though the spots there are kinda small and can fill up if you go at busy times. I love that they also have multiple locations, so you can go to whichever location is most convenient. If you're looking to treat yourself to a spa day, I cannot recommend Allora enough.

Love this ulta! The workers are so helpful knowledgeable and sweet. I had one lady help me find the…read morebest moisturizer for my skin type, and helped me try on a few things so that I could decide which one I liked the most. Recommend this ulta if you ever have questions regarding makeup and skincare!

Everytime I go into this Ulta, I am NEVER disappointed in their customer service. Employees are…read morereally kind and asks if you need any help. Recently I went with my cousin to get a Marc Jacobs perfume and the GWP, which was an umbrella collaboration with Murakami. This was after she went to the Waterford location the night before and had terrible customer service with the store manager there. I told her we should go to this ULTA location and it did not disappoint. Items were in stock and testers were out as well. We had 3 employees ask us if we needed any assistance.