I've been going to this establishment for over 20+ years. The location was previously known as Linda's Nails and then it switched to the new owners. Anyways, a week ago, made an appointment for pedicure and manicure gel sets for myself and my two daughters. Arrived five minutes prior to appointment time. All seats were full. We had to wait 30+ minutes until my youngest daughter was taken to get her manicure done first. Then I was seated along with my oldest daughter (separated by 2 seats) to get our pedicures. However, as I was being worked on, my oldest sat there for over 20 minutes if not more for anyone to start on her. Finally, when my youngest was seated, someone started on my oldest. I had asked to have a simple French pedicure with a simple design which I had a pic of my nails from a previous visit. The work was substandard. I asked the line to be thicker like in the pic, he proceeded to redo it and practically covered the top half of my nail with this thick line and to top it off it was on an angle! When I expressed that I was not happy with it, he and the other employees started speaking amongst themselves in a different language, and he just left me without completing and started working on another customer. I had to wait for idk for the manager/ owner there to complete my pedicure. Once he finished my feet, he tells me that he can not do my manicure because he has an appointment waiting. Ultimately after back-and-forth, another technician became available and finished my manicure and my youngest daughter had to wait 40 minutes for myself and my other daughter to get done. Overall, as I stated earlier and for a $275 bill the work was substandard and it took over 2.5+ hours from start to finish. I informed the manager or what ever his title is, that I will be taking my business elsewhere. He didn't even care! No apology for the long wait nothing!! And to top it all off, he was happy to tell me that I wasn't going to be charged for a couple of butterflies that my daughter asked for on her nails. What a joke. This is not how you treat customers that have been coming to your establishment for years. DO BETTER!!!! read more