I've visited this dentist office several times and they have always been friendly, those visits have been fine enough but this review is related the last time I visited and how it went after that. I went to have a recent crown re-done from a different dental office that had come loose twice already, and at the previous visits at AK they had recommended I redo that crown. I went in as a walk in customer that morning with the expectation that I would be there for a few hours. Once I went to the back, the doctor reviewed what she was going to do and let me know that since it was a busy day I might be there for 4-5 hours. Not being able to wait that long, I let them know I would have to reschedule. Before leaving, 2 dental assistants recemented the original crown that would fall off (and did a terrible job I might add) and then I was scooted away to the front office to reschedule and go over payment terms for the crown. I was presented an estimate that my insurance would pay about half and I would be responsible for half, which seemed decent. I signed the estimate and I set an appt for 2 weeks and left. On the way home, the recemented crown came off but I didn't worry too much since I had an appt coming up soon. In the meantime, while talking with a friend about all of this, he told me to double check my benefits because dental insurances don't cover a new crown if it has been less than 5 years. So I called AK dentistry to confirm, as my original complaint was that a crown I got recently (key word RECENT) keeps coming off. I'm very very glad I called because after speaking to the office they did confirm that my insurance would not cover the crown since it had been less than 5 years. Once knowing that, I canceled the appt because I couldn't pay the full amount of the new crown. Fast forward 3 months and I'm presented a bill for $276 for an office visit and crown recementing. I called to ask why I was being charged for an office visit that never materialized in anything since the wait was too long and for recementing a crown by assistants that didn't last 20 minutes. After a lot of arguing back and forth they reduced the bill by half but failed to understand my point. The lady told me have you ever been to a doctor office without paying anything? I responded well yes if the visit never happened? I was literally sat down for 10 minutes and advised that the visit would take 4-5 hours. That is not an "office visit". Also, I believe they knew full well that my insurance wouldn't cover the crown as they presented to me but didn't let me know until I asked them specifically of the 5 year rule in order to just have me get the work done. Totally disingenuous and if the person on the phone cared to provide excellent service as much they tout it things would have been different. I won't be going back and after recommending people to go there I won't do that anymore either. read more