I had one of the worst appointments here that I have ever had with any dentist. Dr. Stapleton was such a jerk, and so nasty to me. All he is worried about is how time consuming I am, doesn't care about taking the time to make me comfortable. He is a nasty, nasty doctor who made me cry. And his office manager or whoever was trying to get in my face and belittle and touch me is one of the nastiest people I have ever met (her name is Audra). Dr. Stapleton complained that it was going to take "too much time" to get me numb for a cleaning. He sat and complained about how difficult it would be to treat me, even though he is MORE THAN capable of taking care of my routine care. He is a completely nasty doctor that is only worried about himself. He owns the practice and could choose to spend the time it takes to get me comfortable. He claimed he felt terrible about making me cry, but he couldn't care less. I didn't deserve to be treated this way, especially being in excruciating pain. This is an awful office. He was belittling to me the entire time, and just kept repeating how much he didn't want to treat me, and kept saying, "well MY patients are..." like I clearly wasn't one of them. I was very much not wanted there and treated like a throw away scrap. He's an awful person to treat someone that way who's in excruciating pain and coming to him for help. I felt physically so uncomfortable with the nasty woman with curly blonde hair (Audra). She was aggressive and in my face and I felt unsafe there. She commented under her breath but intentionally loudly enough for me to hear, "she needs a hospital." That was the rudest thing you could possibly say to a patient, especially someone in my situation. She is truly scary, intimidating, threatening, and harassing. She made me feel physically unsafe and I should have reported it. She put her hands on me, got in my face, threatened me, yelled at me, and I was completely scared by that inappropriate behavior. I have never experienced that. I had to tell her to take her hands off me, but I should have called the police and reported it. I am glad you showed me your true colors, because that was the most wild and unsafe experience in a dental office I've ever had. Even Dr. Stapleton, with as poorly as he treated me, kind of called her off of me when she had her hands on me and was yelling at me as I was sobbing. All in all, an absolutely awful and traumatizing experience.
As a side note too- I also want to add that they were very unwilling to provide me my whole record and kept withholding parts of it, but when I finally received it, the audacity of the assistant to chart so dishonestly was mind-blowing. The entire paragraph is a complete lie, and I wish I had the encounter video recorded as proof. I will be addressing her in my complaint to the board as well for how absolutely unacceptable this is. From top to bottom, this office treated me horribly. There was no note from the doctor, either. He didn't chart anything, or if he did, they are withholding that too. They tried to say that I don't need a general dentist or routine/preventative care and made up every excuse and reason as to why, and tried to say that an oral surgeon could handle everything. When was the last time you saw an oral surgeon doing a cleaning or filling? That is absurd to expect a specialist to take over the entirety of one's care, which is what they were suggesting. This is also ludicrous because other general dentists have had no issue treating me and they didn't have any special training or education. This was a choice, Dr. Stapleton just doesn't want to deal with helping me, it's as simple as that. read more