I've been here 4 or 5 times over the years for various work. The major one was for a rear-end…read morecollision (fairly major) and while I received a loner during the repair, I was surprised at how quickly the damage got fixed. Less than a week (5 days I think). Amazing! The rest of the visits were for minor work such tire changes but was always met with a good rate or even a no charge on a coupe of visits including the last one a few days ago! Love that! Shows care and good service...which these days is worth its weight in gold. Highly recommend!

Accident, but when I called they are 2 months behind and could only take me in end of September…read more. also since it was a massive repair they hesitate to do it.

Came to Midvan after shopping around for a repair on my rear fender. It's a small'ish autobody shop…read moretucked amongst a few others in the area. Notably, the muffler place nearby actually recommended us to MidVan over their competitors as well (actually telling us to avoid a few of the other places along the way: "don't mess around, the guys at Midvan are pretty good.") Spoke with David, who was honest and friendly. To be fair, all of the other shops I spoke to were also friendly, but also opened with expensive quotes. David gave me a repair options for going through an ICBC claim, or a cheaper alternative if I wanted to pay out of pocket (i chose the cheaper). Since it was a 3rd party that was paying for me (the other person involved in the accident), he actually made it a point to get payment upfront, in order to protect both of us (myself as the accident'ee, and him as the repair person) from getting stuck with a bill. Fair, thorough, and took the time to explain the process to me. Arranged a courtesy car, completed repair by next business day, with price as quoted. Would use him for my future repairs. Recommended, certainly if you're in Burnaby and a no-brainer if you're in the Dawson/Brentwood area.

Repairs completed promptly. Effective communication. Very kind and knowledgeable employees…read more Excellent family shop. They definitely have my business from now on.

Called and they are not taking big jobs .Because my car is brand new and some damage underneath,…read morethey don't want to accept.

BCAA approved collision repair shop. I decided to go with them because they are literally around…read morethe corner from me. That was a good decision! Fast, efficient, honest, and great work ( I had some repairs done to my vehicle that I paid out of pocket). Customer service is impeccable! Nice, clean, new courtesy cars are provided. They returned my car washed and vacuumed (I didn't expect the vacuuming). Highly recommend this repair shop.

I recently took my car into craftsman collision ( 1st Ave and boundary location) for some body work…read moreand received the best overall service from a body shop I have ever had. Amazing customer care. The repair on my car was absolutely perfect. Some people say nothing can be percent,this work was. The staff went above and beyond to keep me updated with live updates via text messages. Never had that from a body shop before. Highly professional team of people. Im very thankful to see that excellent customer service still happens. I salute you Crafsman Collision. Appreciate your great attitudes toward your customers. I highly recommend your shop.

Until recently, I was a loyal customer for decades, at the Burnaby Imperial location under good…read moremanagement. With the constant turnover of employees, I encountered an extremely inept assistant manager that a. lied to me b. gave me a quote that was twice as much as others c. delegated to others that also lied to me and would not guarantee me a return call d. had me coming back because he didn't know how to do his job. To say the least it was a nasty debilitating experience. In the future I will avoid these inept liars that over charge.

I had a 2 year old Lease Vehicle that had some pretty bad scratches in various places around the…read morevehicle. I was fairly certain it would need Auto Body work. I took the Vehicle to several auto body shops around Vancouver who quoted me between $1500-$2000 to do a full sand down, paint, and clearcoat. Then I went to see Kevin at K P's Auto Body. He advised that the scratches were quite bad, but they should be able to wet sand and buff most of the scratches out. He was confident that it was going to be okay. I returned a few hours after dropping my Vehicle off, and it was amazing. I could barely see where the scratches were before. From 20 feet away, I could not see any damage. The price that Kevin charged me was a fraction of what I was going to pay elsewhere. I would highly recommend K P's! For those of you who may have a Lease Vehicle with some bad scratches, that you might think will need a repaint, wait! See Kevin at K P's Auto Body. You will be amazed what his crew can do for you! Skip the fancy showroom Autobody places that rip you off, go with K P's Auto Body. Straight up reliable, and hard working staff that get it right. Trust me, I would trust them. ARCH

Sooo professional !!!…read more I can't say enough about the treatment my car and I both received from KP Auto Body. Right from the very kind receptionist to the owner and Luis. They arranged the rental car and even an extension as I was out of town a few days and couldn't pick it up at the appointed time. When I arrived to pick up my vehicle I was greeted by Luis who took me into their shop and went over step by step exactly what was done. They took all my stress away from getting my vehicle assessed, repaired and handed back to me like a super shiny brand new vehicle....it was amazing.... really!! If you want a no worry experience getting your car repaired after a collision these gentlemen at KP,s Auto Body Shop are the ones to do it. I really have to say my treatment felt like I was dealing with a company that treated myself and my vehicle as if it was their very own! Thank you guys for a 10 Star job.

Decided to bring our car into No. 1 Collision after researching the best auto body shop's in the…read moreVancouver/Burnaby area. Communication was pretty good except for a few minor things. The repair job itself (we were rear ended) was well done. As a bonus, they vacuumed and washed our car.

got my car serviced from them and when I went to exchange cars with the one they gave me to use i…read moreLost my wallet happy to give a reward if returned with everything that was inside near craftsman collision. It was in the glove box of a rental car Hyundai ELANTRA. They gave me while they were fixing my car I didn't realize I forgot my wallet till Friday night and they were closed Saturday Sunday so unfortunately I couldn't go back till Monday and they let me know that someone had the car on the Friday This is what it looks like if anyone has any leads. I literally just want the wallet back it's from my dad who recently passed away so means a lot to me . I don't care about the cash that was inside. they brushed me off and didn't seem to concerned that either one of their detailers took the wallet or the person who had the car after me no one checked the car physically when I dropped it off which they did do before they gave me the car

Twice they looked at my car just from me pulling up, no appointment,.. and I was satisfied both…read moretimes. I had a bumper faring come off and drag and they fixed it while I had a coffee on the spot,.. cheaply,.. and gave me some great advice to boot. Very happy.

They did an awesome job fixing my car. I would highly recommend them. I would definitely use them…read morein the future if needed

When you need your vehicle looked after, this IS the place to take your car and have the royal…read moretreatment. From the first 'hello', they were incredibly friendly and helped to keep the costs reasonable. Business owner Hung, estimator Allan and front office admin Rina made me feel like a special guest, and the whole team that works with them really did a first class job taking care of my bumps and dents in my car. My car feels likes new again!! Even after the second time around, a month later, they really helped me out. This time someone bumped into me and left a big of dent in my bumper. I know I have an attractive Prius, but it really does like soft petting rather than a punch. Than you team. You "restored" my faith in community.

You have to admit, having your car be in an accident can be traumatic! Hung and his team were top…read morenotch in calming me down and worked tirelessly to get me back on the road as soon as possible. The entire staff is friendly and professional! It's a family owned and operated business that have been around for decades and you can see that they truly care about their clients. I would endorse this business to anyone!

Excellent tier 1, top shelf work and service…read more Ricky, Jessica, Vinitha really made me feel super comfortable and confident through out my whole repair process. Car looks brand new! A1+ everything the whole way around!

I had a repair done by them for an ICBC claim. No complaints really. Excellent service, and the…read morerepair job was great. The receptionist at the desk and whoever answers the phone is always helpful and courteous. They have late hours too which is convenient. They are busy though, so it can take some time to get your repair appointment. Waiting room is nice and comfortable, they have beverages for you too if you want. Never had to wait very long though, theyre quite punctual with appointments. Would totally use them again if needed.

I experienced an absolutely unacceptable customer service conduct at A1 Unity Auto; rude and…read morearrogant. I went there to ask for their cost assessment for a damage at the rear fender. I was asked to wait for a Catherine to arrive for about one hour (she is said to have been a former police constable). She perfectly ignored me like I didn't exist. She then quickly took about a dozen photographs from all over the vehicle (including the sunscreen on top which was virtually irrelevant). Then she asked for the Owners Certificate and took photocopies of that too. At the end, when I asked for the assessment I initially wanted, she said they wouldn't disclose their assessment to customer. At this time, their other employee (Ehsan, of Iranian background) gave me a swear word (without provocation) and asked me to leave.

Brought in our old car for repairs after a hit and run…read more Amazing service, I brought the car in for a peek on a Saturday...yeah the dude was like, "sure...come in...im here now!" Anyways, the service went really well, 2017 loaner vehicle and Catherine, who co-ordinates everything was just amazing. Very clear as to the process, and also the follow up. Would bring car damage here...for sure.