You have to admit, having your car be in an accident can be traumatic! Hung and his team were top notch in calming me down and worked tirelessly to get me back on the road as soon as possible. The entire staff is friendly and professional! It's a family owned and operated business that have been around for decades and you can see that they truly care about their clients. I would endorse this business to anyone! read more

Our (brand new) car somehow got hit 3 times (none our fault) this past December and there is no one I would trust to do the job better. Thanks Hung and team for always exceeding expectations, all the best in 2022! - Update, we got another nick and yer again Hung and his team delivered impeccable service. Thanks so much! read more

My Acura salesman recommended this shop and I'm thankful he did. They operate at a level that I have not encountered before. A top quality shop with excellent customer service and vehicle repair skills. From Rena at the front desk who will cheerfully accommodate your scheduling needs to Ray who did my initial estimate to Hung who finalized my invoice, It was all timely, straightforward, honest and easy. I have been driving for over 47 years and worked for a related business in the auto repair industry and I can't remember a shop that compares with Pender Auto Body. So a BIG THANK YOU for turning a stressful time into a hassle free repair. Bob Gigliotti Very satisfied customer read more

When you need your vehicle looked after, this IS the place to take your car and have the royal treatment. From the first 'hello', they were incredibly friendly and helped to keep the costs reasonable. Business owner Hung, estimator Allan and front office admin Rina made me feel like a special guest, and the whole team that works with them really did a first class job taking care of my bumps and dents in my car. My car feels likes new again!! Even after the second time around, a month later, they really helped me out. This time someone bumped into me and left a big of dent in my bumper. I know I have an attractive Prius, but it really does like soft petting rather than a punch. Than you team. You "restored" my faith in community. read more

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Huge shout-out to Hung Lam, and his crew, at Pender Auto Body! Thank you so much! I read the reviews and I have to concur: This is my BEST experience ever with a body shop. Hung and his staff are so professional, friendly, funny, and caring. I left feeling that it was important to them, too, that I was satisfied with my trip there. The work they did was perfect. My car looks like it just came off the lot. (they even wash it inside and out!) The cost was WAYYYYY less than that of a popular chain shop that I had visited prior. The work was done so fast, too. And they gave me a loaner car so I wasn't inconvenienced in any way. All in all, such a positive experience. They max out the traits that are important to me in getting my car looking fine: the repair was perfect; the cost was so fair; it was done fast; and you can't find a more personable and professional staff. I highly recommend them. I wish I could give them more than five stars! read more

un recommend saving your time and not dealing with these people, they're dishonest and say that the damage they did was there before and will continue to make excuses until you give up. read more

Seriously the best experience in the most unfortunate circumstances. We had just got our new car late October and were rear ended 6 weeks later. Our vehicle was brand new (picked it up in 2018 but it's a 2019). We were referred to Pender Autobody by the dealership we purchased from and at first we didn't know much about them as they are not a giant chain but thats really where you see stand out service. From the initial drop off, obtaining the rental, projected timelines, to follow up and pick up I cannot stress enough how pleased we were with our service. Taking into consideration how nee the car is, and factoring in the parts being ordered for a brand new model, timelines were not dragged on. What a friendly group of people!! Being in a car accident around the holidays is obviously far from ideal but our experience with Pender made it seem like not a horrible incident. Thank you so much to Hung and his team - hopefully we won't have to see you again anytime soon but we wouldn't be that upset if we did ;) read more

Pender Auto Body - What a nice touch! - Body Shops Near Me - Vancouver, British Columbia

I first repaired my Acura RDX 2008 for minor body work in 2018 and was very happy with the work done. Back in November 2022 during the snow storm, my car got into an accident and as a result was non-drivable. Pender Autobody was the only shop that wanted to work with me and ICBC to schedule repair during this extremely busy time and with holiday approaching. They did an amazing job and put my car back on the road promptly. I also had a minor issue after the main repair which was handled promptly and under warranty. Overall, I could not be happier with their work and how the shop Manager Hung handled my claim. read more

Great people great service Had a bumper repair and a lock repair Was amazed of their speed Would highly recommend

Second time there just as good as the first. Over the top service. Accurate written quotes. Plus some bonus work unrelated to what I went in for was done free of charge . Great courtesy car (new and clean). I will only go here for my car repairs read more

Friendly efficient quality service can be found here! I have known the Lam brothers for a few years now and they have delivered every single time! They detail your car too as a beautiful extra!!! I highly recommend them! read more

Pender Auto Body - Me and Hung! - Body Shops Near Me - Vancouver, British Columbia

Was visiting from Los Angeles and needed some assistance, I gotta say I was impressed. Very helpful staff, incredibly knowledgeable and professional. Go here if you have any auto body needs or information. read more

Have been using Hung's shop for many years for my auto body work. Hung and team are great. Always give u his honest opinion and fair quote. Worksmanship is excellent and they always guarantee their work. Have recommended his shop to friends and family many times. read more

True enough! These guys are as good as it gets when it comes to service, return time and courtesy. I read the previous yelp reviews and went down the street to talk to Kevin, a truly great group of guys. The quality of workmanship was flawless and they went the extra mile to repair my cosmetic damage quickly and ahead of schedule. The car was returned washed inside and out, they threw in an unexpected travel mug gift. WOW!! Pickle Baron approved! Barrelhouse Brine Co. read more

I went onto the ICBC website after I had gotten rear ended at a crosswalk and at first I was okay with settling privately but than when I went to Over Seas Auto body in Surrey I felt very uncomfortable because of how unprofessional there service was, my contract with the other person was a note on a blank note pad that he had photocopied and given to me, but enough about them this isn't a bad review about Over Seas auto body but a EXCELLENT! review for Pender Autobody ... I was sitting at work looking for places to fix my car in the Downtown Vancouver area so I emailed a few different shops with some questions about courtesy cars and too see if they were ICBC accredited and Hung from Pender Auto body was the only one from the few shops I emailed that actually took the time to answer and reply to all my questions and emails. I went there on Saturday to give my car for repair and they hooked me up with a 2013 Mazda 6 as a courtesy car with a full tank of gas for my convenience. They finished fixing my car in a couple of days but I wasn't able to go back and switch cars until the following Friday and they were so patient and friendly and didn't harass me to bring the car back. When I saw my car I was so shocked at how new it looked, they even touched up some scratches on the front of my car and detailed it. Can you believe it I have never been to a auto body shop where they actually clean your car for you inside and out. Also they provide you with a life time warranty as long as you own your car! And to top it all off they gave me a really cool mug and not the cheap kind either. This is a really long review so if your still reading I think you already know where to take your car for any repairs cheers and thanks a ton Hung you made this bad experience very stress free :) read more

It appears all the bad reviews have been deleted by the very unreliable YELP. I never got my car detailed, as everyone here claims. It was never vacuumed or cleaned either. The inside was not touched and they even cut my passenger seat with a sharp object. Clearly biased as to whom they give car cleanings/detailing to. Don't be a hype man and keep going on and on about detailing someone's car and making it look brand new when it will never happen. VERY disappointed with the quality of the workmanship. There's dimples in the paint. Showed one guy and he didn't care, just changed topic and pretended not to hear. Was thinking about calling again to complain but I truly don't think I want to take my car back there and listen to their excuses again. Hung was nice but no. These reviews are not completely honest and are from family members or friends, not real customers. The review by Debby D.: You must be a really bad driver to return there so many times. read more

As a result of a very sad and unavoidable Friday night run-in with a racoon, my bumper was badly damaged and dragging. i reported it to ICBC and on Saturday began the process of checking autobody reviews. Pender stood out. When I phoned, Kevin told me they were booking three weeks out- no surprise with their reviews- so I would probably have to go with one of the larger chains. I wasn't happy about that. Then he came up with a solution- if I could get the car over there from North Van , he would tie up the bumper so I could drive it until Pender could get me in. I made it over there, and voila! This is an autobody shop who actually cares about their customers. read more

Very happy with service and professionalism. My friend had recommended them but I checked No 1 collision for good measure. BTW I left a brutal review for No 1 because of sloppy estimate for my body work. Hung of Pender Auto Body spent 20 mins on estimate with 2 pages of details. No 0 spent 5 mins and asked for $1000 more ! I picked up my car today and the work was excellent. Hung is genuinely passionate about his work and the quality of it. Bravo ! Also he managed to do the job without having to paint a 3 rd panel and saved me over $200. Very happy !!! read more

My car got a dent on the back and it was fixed so quickly! A great job - looks like new again- Highly recommend this place also because the staff were easy to communicate with, friendly and I felt the cost of the repair was reasonable. read more

These guys are amazing! I had a leak in a used land rover I just purchased. They showed me what they were going to do to diagnose where the leak was coming from, and how much it would cost. When they found the leak they called me to let me know about what they found, and then gave me two options for fixing it. Obviously 1 option was a lot cheaper than the standard obvious repair - and that was really appreciated! Through the whole process they were friendly, funny, honest, and professional. I would highly recommend them to anyone needing work done on their vehicle! read more

Pender auto peeps are the best. They are awared winning, honest, professional and family owned and run. As a female driver and car owner, I can go there with confidence and know I won't get ripped off or scammed. I've been coming here for years and also because they're right by mom's house, so I feel good coming here. So should you. They ICBC claims, give free car touch ups and rental car! but be sure to book in advance. Ask for Hung! read more

Best repair shop I've ever been to!!! AMAZING customer service with free replacement rental, detailing, and touch-ups!!!! I dropped my car off for repair and had arranged for the shop to drop me off downtown. They surprised me with a courtesy car, which is wonderful as I wasn't looking forward to the madness of public transit rush hour. I'm also a HUGE supporter of family-owned and operated businesses. Hung and Alan are experts in insurance claims process and auto body repair. They far exceeded my expectations and did a fantastic job on the repairs. BTW - their paint jobs have a lifetime warranty!! A big thank you to James at Burrard Acura for recommending Pender Auto Body and an even bigger thank you to Alan and Hung!! Never thought it was possible to enjoy a car repair service so much!!! read more

I found Pender Auto Body online and was a bit apprehensive, but as very few places will deal with a water leak, I gave them a call. Kevin set me at ease with his professionalism and friendliness, so I took my Volvo to him. My intuition paid off. They found and repaired the problem quickly at a reasonable price. Then I was given the option of letting them finish the drying out process quickly but at quite an expense or me doing it through effort and time. Had Kevin not taken his time to dismantle part of the inside and show me what to do, I probably would have felt I needed to do the expensive route. Of course, I really appreciated this. This is a family business. All three brothers that I met were exceptionally friendly, and I would be happy to deal with any of them. All this and I even got two great travel mugs! read more

Just picked up car and it almost looks better than brand new. Great service from the Lam brothers. Very accommodating and flexible. Highly recommend. read more

Excellent service, personable people (Hung and Kevin), responsible, detailed explanations and knowledgeable about what they do. The attention to detail and passion and best of all, excellent work. No wonder my service people at Infinity downtown recommended them and raved about their work, I would have - and do - the same. They coordinated glass work, body work, and finished it off with car detailing all at a reasonable price. read more

My regular garage was not authorized to do ICBC bodywork and they recommended Pender Autobody. The repair work was detailed and excellent. Their customer service was awesome - they picked up my car and gave me a free courtesy car. As well, they also did free detailing and touch up for my car - it looks as good as new! This is a great family run business that cares for their customers and goes the extra mile for them - a hidden gem! This will be my go-to body shop in future, and I'm happy to recommend to anyone Thank you Hung and your team! read more

went online to find a place that would help me find a brutal water leak in my car. spoke with allan on the phone and he was cordial and asked pointed questions that led me to believe that this was the place to bring in my car. i thought i was my sunroof and allan agreed that most often that was the guilty party. i brought my car in and they laid out explicitly how the process would go. you agree for three hours of trouble shooting to find the problem and then options are presented. unfortunately it wasn't the sunroof and it did take a bit longer that i had hoped for to find the problem. they took pictures and a video to show me a weird hole tucked away on the passenger side. allan gave me two options, one more expensive than the other and i chose one and it seems to have fixed the problem. they dried my car over a night and a day and i haven't had a problem since. then they went beyond anything i expected and cleaned my carpets and waxed my car and then they gave me a mug. little things that make a huge difference. if you need body work done, these guys are super friendly and will walk you through your options. i found them to be an excellent business and would gladly go there again. read more

These guys are the best! A month or so ago I gave my Jeep a good scrape on the driver's side. I'm expecting a baby and couldn't really afford to get it fixed, but it looked terrible and I had to do something about it. I'd shopped it around all day to different auto body shops, and got quotes all over the map, some of them beyond expensive. These guys were the last place I had time to stop at. Thankfully a while back I'd purchased some touch up paint and had it with me in the glove compartment. I was helped by Hung, who was really nice and professional. He gave me a reasonable quote, then asked if I had any touch up paint. Since I did he touched it up for me free of charge, staying 15 minutes after they closed to finish. He did an amazing job! I was so impressed. I'll have to get that scrape (and a few others) fixed completely before I sell the vehicle and I'm definitely bringing it back here. These guys are trustworthy, have reasonable rates, and won't try to take advantage of you (unlike some of the other places I'd gone to that day). They go the extra mile. I can't say enough good things about them and recommend them to everybody. read more