Amazing service they helped me so much as a first time miniature painter, got me set up with…read moreeverything I needed to get started

Off the Wall has a really good layout, with lots of shelves for epic strategy and card games, all…read morethe collectible stuff, and plenty of table space for doing actual gaming. (I'd like to see a bit more lighting near the game shelves, but I have old eyes.) There were even some dioramas in the center of the store. There's plenty of parking outside. They have a nice variety of games open which you can play, as well as comfortable seating and clean rest rooms. In the gaming area, I saw more packaged "complete sets" of the games with numerous expansion sets, something I personally find preferable to lots and lots and lots of space devoted to expansion sets. I only wish they opened a little earlier in the day on weekdays.

Service was great and man at the counter (sorry to not get his name) was great to talk to and…read moreknowledgeable. Selection for OPTCG was small (that is to be expected) and ofc it's in a mall. Giving it five for the vibes of the man working, shout out that guy hope your Luffy collection thrives!

Very lousy service. Bought a Yu-Gi-Oh card there and the salesperson was very rude and unhelpful…read more When I was asking about their products and what they had available he would not take the time to explain what products they had/current packs that they had. His coworker actually looked in shock when he saw how he spoke and dealt with while he was ringing me up. If this is how they treat paying customers no wonder why they are endangered.

THEY ARE PERMANENTLY CLOSED NOW. 2025 This is such a bummer,…read morethey were really great. When cool things close in this city, the whole vibe goes down.

Awesome store. My kids can't wait to go back! It has a great…read morevibe, capturing the feel of toy stores when I was a kid.

me facina esta tienda que muuuuchassss cosas hay para comprar y a buen precio ! ! i love itread more

I dropped off a piece of needleart to be framed, let's not mention $$$ it was supposed to be…read morefinished in 2 weeks, 1 month later I gave them a deadline of 2 days or I'd be taking it regardless. It was finished when I arrived. however when I looked closely I had 5 crimped fabric areas and 2 areas where the fabric is lopsided. I had them take it apart so I could leave and what do we find?? It was pinned instead of being laced. WHICH I was charged for. Management and Home Office didn't care. This is the 2nd HL location so it looks like training is the same across the board. Won't return for ANY item.

One star rating based solely for my online ordering experience…read more I've ordered from the Enfield store several times and they have my order done and ready within an hour. This location was awful. I ordered and was sent an email acknowledging it had been received. When I arrived (about an hour later), it wasn't ready. I wasn't upset as I didn't get the email saying it had been fulfilled. My issue came when I spoke to the gentleman in framing services (which is where you pick up the online orders). He was blasé and made no attempts to see if anyone was actually working on it or maybe even call a manager. Instead, he worked at a snail's pace helping another customer with a frame order. It was a Sunday and there were not many customers in the store. Eventually (after 30 minutes) asked him to cancel my order as I would just purchase it there myself. He said he would try and remember but his priority was framing and that I should call later. I understand and take responsibility for assuming all Michael's stores are created equal but this was incredibly frustrating. I received an email notification that my order was ready 20 minutes before the store was closing. This was after me already purchasing on my own and then being on hold for 45 with the 800 number trying to cancel. No humans, only a menu that went in circles. I finally called the store and was transferred to frame man. He canceled but never acknowledged any shortcomings on their end (I guess that's what happens when you can only focus on framing). The only positive was the cashier in front. There was NO line so that was quick. She also tried to find a manager for me to help cancel online order but was unable. Perhaps there was no manager on duty and they were covering.

I've had a number of original oil paintings framed here and the craftsmanship has been great. I…read morewouldn't go anywhere else. Don't forget to use a coupon because the retail price on custom frames is very high.

Really nice store with great staff and a great manager. Very helpful and patient. When we visited…read morethey gave my son some bonus Pokémon cards even before we bought anything, just because they talked to him and learned that he's a big fan of the card game.

I came here with my little brother to get him a game. I appreciate the customer service they…read moreprovided me. Like, I'm just clueless about video games. Unfortunately content is low and felt like items could be organized a little better. But fun place to shop.