5 years now, we've upgraded to the "unlimited" plan and it just keeps working. I spent all of the…read moreCOVID lockdowns working from my place in NC and Skyrunner kept going! Worth every penny, and thank you. :)

We lose our connection a lot. Since early July 2026 it's happened 3 or 4 times. Can't get a…read moreresponse from anyone there. We've been customers for at least 5 years and currently looking for new, more dependable service.

First off, I am not Adam. I scanned the business card he gave me and attached it to the review…read more Have you ever had the experience of trying to deal with a home network problem by going through your ISP, and, the vendor of whatever other networking equipment you are using? Each of them says that things look good on their end, and you need to contact the "other guy". How about trying to do that on the phone? You live in an area with poor cell signal, and the only way you can have a conversation is to utilize "wifi calling", except - you DON'T HAVE WIFI, so the call is breaking up and you can barely understand each other. The chance of getting a technician from your ISP to pay you a visit is about as likely as winning the lottery. I did a search on Yelp and Adam was the first - got another response from one other vendor who said they couldn't help me - to respond. He said he could come the next day, and it turns out he is located only 15 minutes from my house. I had done some remediation before his arrival and found out that my problem was not due to equipment, but a configuration decision that I had made that gradually disrupted my network (No, the customer is NOT always right). Adam explained everything that had happened, tweaked some settings, and made some suggestions about how I could optimize my setup. He is very knowledgeable about many networking, communication, and security issues. This will lead me to work with him in the future to improve the quality of our cell signal and do some rewiring to improve the performance of our home network. He also has expertise in other areas - it turns out he used to work for the company that services the entry gates into our community and is also extremely well-versed in network security issues. His hourly rate is entirely reasonable, IMHO. Finally, he is a REALLY nice guy. I can't recommend him highly enough.

Great guy and solid problem solving. Will call him again if need arises. Smaller job but still…read moregrateful for the help!

I don't know the full lay of the land for a spectrum account because I live in a development that…read morehas a bulk account with spectrum. That service is not good and I don't think it has anything to do with the spectrum people but the development that I live in. I had to add a Bunch of other channels to augment my communities account and for that I have received great help in managing Kathy Moore at store 5666 on Tunnel Road in Asheville, made great headway to help me understand how to get the best experience from my account. I really appreciate that kind of personalized service and for that I give her four stars.

Absolutely worst company I have worked with in a long time. Took 3 calls to close my grandmother's…read moreaccount after she died, and was unnecessarily difficult (the most difficult thing I have had to close for two loved ones who have died). It should not be so complicated to handle a request the day it comes in. The representative also said they called me three times, but I had no missed calls or voicemails from the company at all. Also, having to be transferred 3+ times per call is also very frustrating. This has not been the case when I have closed other things, it should not be so time consuming. Also, one out of the four employees today I spoke with said they were sorry for my loss. It's clear this company values profit over doing the right thing, and their customers.

Dear Spectrum Customer Service,…read more I have been a Spectrum customer for many years, using mobile, internet, and now TV service. Unfortunately, I have never experienced so many problems with customer service as I have recently with my TV service. The main issues are: * Lack of transparency and continuity: Each time I call in, there's no proper documentation or review of previous notes. I have to re-explain the entire situation, and nothing is followed through. * Misleading information: I was told by a technician on Sunday that the problem was a node issue. However, since then, no one has reached out, and I've received no updates or confirmation that the problem is being addressed. When I call back, I'm simply told to open another ticket instead of seeing actual progress. * Poor accountability: The service issues remain unresolved, yet Spectrum continues to collect payment without delivering the reliability or integrity expected. This is not how customer service should work. I would strongly caution others to think twice before choosing Spectrum, as customers deserve honesty, consistency, and solutions--not empty promises and repeated runarounds. I expect a clear response on how and when my service issue will be resolved. Sincerely, Blaine Sheckler

This company had spotty service the whole three years that I used them. When I called to…read moredisconnect, I was not told that they would not pro so I would need to disconnect on the last day of my even if I was still there. I was not told that until I called to dispute my final bill which includes four weeks that I will not be living Where that service was. I do not recommend them as a service provider. Also customer service was terrible.

The Brightspeed fibre is still out. It has been out since last week along with my neighborhood and…read moreBrightspeed will NOT come out and fix it! Brightspeed is an awful company any response you get from them is with AI a regular person will NOT answer the phone! Terrible value, they are a ripoff company!!

My internet has been out since 8am this morning. I tried rebooting to no avail. Tried calling for…read morehelp and was on hold for over an hour. Tried chatting and also got left hanging after "cody" was putting someone else on the chat. Finally, I jumped in the car and went to their office in Johnson City TN. Rang the bell multiple times and no one woujld come to the door so I started knocking loudly. Finally got someones attention and was told a cable was cut in North Carolina. Then got a text at 9:51am stating there was an outage and it should be back up by 9am tomorrow. Then at 2:37pm got another text stating service was back up. It's not. I called tech support and got a guy who knew nothing of the outage. He was in Guatamala and said he had no reports of an outage in my area. So Brightspeed isn't even communicating to the company that does their tech support. I ended up doing a chat with someone who was asking questions that were barely intelligible. Probably form another country. I work from home so for 4 hours this morning I was dead in the water until I was able to get my phone hooked up to my computer as a hotspot. Who's going to compensate me for my lost wages. Probably not Brightspeed. I'll be switching internet providers ASAP. Anyone know a provider that has tech support strictly in the US?

I chose Vistanet first of all because of their service - they called within 24 hours of contact and…read moreshowed up within 24 hrs of that. They helped me figure out the Internet for my office but best of all, I was able to get world class VOIP where I can keep my business line separate from my personal but get both calls on the same device. I can also pull calls between devices and get video conferencing, all for a very reasonable price. They handled everything and provided training.

From the owner: We are an Asheville based business VoIP provider. We offer a wide range of services from a Smart…read moreNumber mobility platform to a fully featured office setup. We can also bring in Internet service to most locations.