DO NOT USE THIS COMPANY!
I booked AJs towing through Meineke as a third party service. My car was to be towed from my address to Meineke which is about 2 miles away. When the driver got here he confirmed the drop off address with me. I saw it on his phone. Shortly after, I received a text saying my car was dropped off. After not hearing from Meineke for nearly 7 hours, I called them. They said my car was never dropped off. So now I'm freaking out. I call AJs and tell them what's going on. They assure me that the car was dropped off and they again repeat the drop off address. I call Meineke again, they assure me the car is not there. The lady looked everywhere in the plaza parking lot. So I call AJs back and ask them to provide me photos of the delivery. (Mind you each time I called I had to call 3-4 times before they actually picked up, ridiculous). The man I spoke to sends me the pictures. One of the pics is strictly of my car with no background to verify where it is. The other is a screenshot with the pinpoint of the drop off location with the address. The address is Meineke's address, however the pinned location is of a deserted WAREHOUSE building about a mile away??? I asked the man why the driver would drop my car off there and he said. "We just drop it off at the address provided, that's where it took him." I said "it was supposed to go to Meineke." to which he said when it was booked it didn't say Meineke, just the address. Either way, when you put in the address, it takes you to MEINEKE. Then I asked why the hell would he not call when he realized there was nobody to give the keys to??? He said again that "all they do is take the car to the address provided". THE ADDRESS PROVIDED IS FOR MEINEKE. 705A N Springbrook Rd, Newberg OR. EVEN IF for whatever reason his GPS took him a mile away, WHY WOULD YOU LEAVE MY CAR UNLOCKED WITH MY KEYS INSIDE? The man tried to blame me and said I should have rode along. Why tf would I need to ride along to get my car inspected??? I trusted that the driver would be smart enough to drop it off at the address listed or at the VERY LEAST contact Meineke when he realized he took it to an empty building and there was no one to give the keys to??? What if my car had been stolen??? Now I wasted a whole other day when my car could've been inspected. Whoever I spoke to NEVER apologized or took any accountability, but tried to blame me for the drivers idiocy and lack of common sense. You can see by how the owner is replying to the other negative reviews that they do not care about their customers and they don't take accountability for their poor actions. There is too many bad reviews for them to be reviewing "the wrong company". They just give a bunch of excuses and blame the victims. Shame on you. You wasted my time and could have had my car potentially stolen. You also did not even try to contact anybody or leave the keys with someone. I NEVER leave reviews but I had to for this bs. DO NOT USE THIS COMPANY! read more