This is a family owned business that really cares about their customers. I called them when our A/C stopped working and the tech came out within 2 hours. Our unit was 20+ years old and could not be repaired due to its outdated refrigerant requirements which are now banned. The tech was clean, knowledgeable and helpful, giving us a temporary fix in meantime. We decided to get a quote to replace the unit and worked with Robert. He was very polite and showed us different options without pressuring us. We know other people who recently had an A/C replacement with other companies and the price Robert gave us was less. The installation went very smoothly and the installers arrived on time and finished the job earlier than expected. I didn't care for the new thermostat style and the installer cheerfully changed it to another style that I liked. I found this company to be have excellent customer service, honest, on time and reasonably priced. read more

Hired Airpoint to remove and replace ductwork as well as cleaning and sanitizing attic and sealing off any possible rodent entries around the house. Great communication and everyone showed at their scheduled day and time. Very fair pricing. read more

We heard about Air Point from a neighborhood flyer and weren't sure if we should call but were so glad that we did! The technicians were so nice to my elderly mother and always left the home spotless! The owner was so nice and even called to make sure my mother was happy. They have fair pricing and We 100% recommend and have added them to our contact list for future servicing! read more

Requested a routine AC checkup and tune-up. Saw their van in our neighborhood and wanted to support a local business and glad I went with them. Very professional from the point of scheduling with Lizette to the service itself. Our technician Sean was very thorough in his inspection and servicing and explained everything well in layman's terms. I appreciate him being clear on what to expect and what was done. Thank you for the help, Sean and team! read more

I'm very happy with the service from AirPoint Heating & Air Conditioning. I hired them to replace a 30-year-old HVAC system with a more efficient variable-speed system. Robert came out to do the initial assessment and took the time to discuss multiple options with me, which I really appreciated. The entire AirPoint team was professional, knowledgeable, and clearly well-trained throughout the installation process. Robert, Ivan, and the rest of the crew were friendly and communicative, explaining each step of the removal and installation work. Overall, it was a great experience. I highly recommend AirPoint Heating & Air Conditioning and won't hesitate to call them again in the future. read more

I chose to call Airpoint Heating and Air Conditioning because they have an A+ Rating with the Better Business Bureau. Since my unit is over 18 years old, I was expecting to be told that I need to replace it with a new unit. Ivan came out the next day. He was very friendly and professional. He explained everything that he was going to do before he did it. He found the problem immediately and replaced the part that was the problem, then checked for any other problems. He told me that my unit was in good shape and should last a few more years. He did the maintenance on it, which I had neglected to do for several years, and cleaned it up and made it look like new. I was pleasantly surprised with the final bill. read more

We had a major home project that started with needing new attic insulation and evolved into replacing our heating system and adding a brand-new air conditioning unit. We also wanted everything relocated to the attic. This meant creating access, moving equipment, adding electrical, insulating, pulling permits -- the whole nine yards. What seemed overwhelming to us, Robert and his team at AirPoint made it look easy. I had already gotten quotes from Costco and another company, but we happened to meet Robert and his family at a local event. He came out, reviewed our home, and recommended changes that made way more sense for our setup than the original 60-year-old layout. His quote was very competitive, and it felt great supporting a local business. AirPoint did an excellent job -- clean, organized, professional, and finished on time. They answered every question we had and followed up to make sure everything was working perfectly. UPDATE (3 years later): I just realized that I never posted this review back then. Well, after three years, everything is still running perfectly. We had a small issue caused by a city employee (they unplugged a fuse and didn't reinstall it correctly), and AirPoint came out quickly and fixed it. Their service has been consistently excellent, and I've confidently recommended them to family -- two relatives have used AirPoint since and had the same great experience. Thank you, AirPoint Team! read more

Great service! Great communication! They serviced our rental property. I couldn't be onsite. Showed up on time, kept me informed of what they were doing, took care of the issue at a very fair price. Would recommend and will definitely use them again. Thanks read more

Late Review. I appreciate their whole team, explained everything clearly. Been really enjoying easy one time setup HVAC system; we are always at right temp and amount of electricity used compared to before is reflected on the bills. Passed permit inspection with flying colors and they setup everything very efficiently and quick and now we are sleeping warm in winter and cool in summer :) Robert was very knowledgeable and pleasant to work with, all the workers wore shoe covers and respected our home during the 2 day process. They were very fast and got everything setup including vents and equipment and pressure test was setup the same week with city inspection passing right away the week after. Very honest about the capacity needed and it has been working great everyday since last year! read more

Repaired my heater . Sent a confirmation text with appt time and picture of technician coming. Covered shoes with booties before entering my house. Friendly, efficient and clean. 5 stars ! Thank you Robert and Ivan. Heater working , we Will definitely use again . read more

On time and very respective of my home. Answered all my silly questions without making me feel stupid. Also, it wasn't expensive for the work performed. read more

After 12 years, my heater stopped working. We tried replacing few parts but eventually came to conclusion that we needed to get some pros to come out. When I called on a Friday morning, I was very happy to hear they could come out same day to do diagnostic exam. Then shortly after the call, the owner Robert called me back saying they could actually come sooner. I received confirmation texts about the appointment. Then another text letting me know Ivan was on the way. Ivan did a fantastic job checking everything out. He would explain as he went along showing me what he found. Took pictures of the furnace that I couldn't see. It was really eye opening. Found out our whole system was 27 years old. So it had a good run. At no point did I feel pressured to do a replacement. Ivan found the reason why heater wasn't starting. And broke it down on what parts were probably next. After the exam, I was given a detailed report showing everything with all photos. Even found that duct work in attic had been damaged and I had asbestos that had been disturbed. In the end, for my family's health, we decided to have the asbestos removed properly and full HVAC system replaced. The owner, Robert, was able to come by to give multiple options with multiple financing options since of course we hadn't save up for this. We were happy to hear the asbestos could get removed the following day and the new system installed Monday. This is all over President's holiday weekend. Monday morning came along and again received text with notification the technician was on the way. Luis and Ivan (and forget the 3rd technician's name) were very professional and kept the working area clean. They completed the removal and installation in the time frame as promised. The price was what given on estimate. No pressure to upgrade or surprise add ons. Spoke with Robert afterwards who gave a breakdown of what to expect to get the final check for permits. Very happy with the entire experience from start to finish. read more

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I highly recommend AirPoint. If I could give more stars, I would I sent out RFQ's to multiple vendors on yelp and not only was AirPoint first to respond, but they also responded with a rate and had same day availability. Ivan was the tech assigned and sent me a text when he was on his way. Once he arrived, he was friendly, personable, and I felt comfortable having him in my home. When he finished checking on our furnace in the attic, he came down and showed me pictures and a narrated video that explained everything (since I had no idea what I was looking at). I can't thank him enough for his help. Response time: 10/10 Availability: 10/10 Service: 10/10 read more

Robert came today to fix our air conditioner that wasn't blowing cold air. Explained what was wrong. And fixed it. Then he explained what had been done wrong when originally installed. Sadly a lot was installed poorly years ago. I highly recommend AirPoint. read more

Just moved into Valley View Park Townhomes, built in 1978. After having a newborn, decided to call AirPoint to check on our furnace to see if it was safe to use. The unit was completely shot. Unfortunately, this meant the AC Unit had to be replaced simultaneously as well to get up to code, thanks California. With that said, we also didn't have to replace anything as the AC unit was working fine (albeit annoying loud) and we were braving through the winter just fine anyway. Knowing this could possibly be our "forever" home, we still listened to their options and decided to get both replaced. If we decide to wait until the next cold season, costs will only go up. Plus, the big factor was I know Robert and his team were going to do things the right way: - laid down drop cloths to protect our floors. - 100% compliant with wearing booties in the house at all times. - local small business with his reputation on the Von's shopping cart. - has a deep understanding of the local homes and what necessary upgrades need to be made. read more

These guys are legit!!! Very professional and friendly!! You get what you pay for and this company IS MOST DEFINITELY WORTH IT!!! Don't worry and relax knowing they aren't lying to you. Very trustworthy. Just call them!! You won't regret it read more

Very good service and Edgar arrived the same day that we called. Very informative and also offered us a service plan for preventative maintenance. read more

Love this family owned and run company!!! They are the kindest people and so helpful!!! Installation was so easy and they talked me through all the options beforehand. I didn't feel pressured at all but immediately knew k wanted to buy mini splits from. They are extremely knowledgeable and I am happy to know they are available for upkeep as well! :) read more

Robert and Ann's response to my prior review demonstrates the strong, positive values of the business. They sent me the quote and images that were promised to me and acknowledged their shortcomings as a business. At this point, I had already gone ahead with another company in the area and got my ac unit issues resolved. But their effort to make things right is a testament to their honest business practices and value to continue growing. That is noteworthy and not something that can be said about all companies. After this whole situation, one constructive feedback for AirPoint is that they address/contact customers immediately after becoming aware of the issue. One can only imagine that this issue may have just been swept under the rug/not addressed if I had not posted my initial review. All in all, given that they value customer feedback, I would consider them for future jobs. Thank you Ann and Robert. read more

Ivan was the tech that came out and he was Friendly, honest, professional, and experienced! My AC stopped working and they were able to replace the pump and service my unit for an affordable price. They are very informative and thorough when they do the job. Highly recommend them!! read more

Very professional and great customer service too. I would highly recommend them for maintenance or a whole new system. If more stars were available I would gladly give them. read more

Highly recommend working with Airpoint! We just bought a house that had asbestos ducting with central heat only. Robert came over and gave us an estimate for a whole new system with heating and cooling. He had many insights into what we might want because he was so familiar with this specific floor plan in Garden Grove. No high pressure sales. I expressed my priorities, one being clean air, and was happy to hear they offer an "air scrubber." They also delivered and exceeded my expectations on my second priority being a speedy turnaround time. They even coordinated the asbestos removal for us and saved me some money by showing the abatement team where to make drywall cuts - so I didn't have to also hire a handyman for this. Ivan was the head technician and provided exceptional customer service that truly amazed me. He even found antimicrobial ducting for us. He was a great communicator with text and in-person updates. It was clear he was looking out for our best long term interests by thinking ahead about various things like aesthetics and even customizing the register box in a closet so that plumbers can access a clean out in the future without opening up a wall - I never would have thought to ask for this so I appreciate their expertise so much. They were professional, clean, timely, friendly, and I got a very high quality brand new system including dual zones and an air scrubber. read more

My AC died this week, of course and I called several other companies but no one could get me in until about a week out. Who's going to live without AC in the middle of August? Anyway, I called Airpoint. Everyone from the scheduler to the tech who came out, his name is Ivan, was super friendly and helpful. They came out the next day and replaced a part that had burned out. They didn't try to sell me anything unnecessary and were very quick and clean. When it comes time to replace my 14 year old system, I will definitely be giving them a call. Highly recommend!! read more

When we were told our old asbestos ducts were damaged and needed to be replaced we were terrified. Airpoint came in explained the process in detail, set up removal of our old ducts and replaced everything. The whole process from quote, to removal, and replacement was so quick and reasonably priced. We couldn't have asked for a better experience. Highly recommend. read more

As a new homeowner, working with the team at AirPoint was a breath of fresh air. Ivan, the technician, was incredibly personable and knowledgeable. He took the time to make sure that I better understood the ins and outs of my own system. Not only did I come away better understanding my own home, but I also was left with a peace of mind that the team at AirPoint really does care about quality work that is anchored in professionalism and the satisfaction of the customers. Their marketing does focus on the values of family, and that's how they make you feel with their service. Not the family that you have to tolerate at times, but the family that really has your best interest in mind. Service-wise AirPoint performed some routine maintenance on my system, showed me detailed photos of how the system looked up in the attic, and made helpful suggestions for further maintenance in the future. I'll definitely be taking advantage of their membership program I'm sure for many years to come. Thank you again, AirPoint. read more

These guys are great! We take advantage of their maintenance plan and Airpoint is reliable, on time, and very honest as far as their assessments with heating/AC/HVAC systems. Ivan is especially great - he's very knowledgeable and has a great way of explaining things. We had an urgent problem at our rental property recently and they were out the next day and got the issue resolved very quickly for our tenants. Highly recommend! read more

My first appointment with Airpoint was a routine AC maintenance in the fall. I learned so much about my system which I appreciated. It showed Ivan [my technician] was honest and knowledgeable. Most repair techs keep you in the dark so you are ignorant about your home, maximizing any opportunity to take advantage of the client. Not Airpoint. These guys are God-fearing men who simply want to do their jobs well and leave a client more than satisfied with their visit. The next call to the company was when my AC unexpectedly stopped working in the middle of the summer heat wave. I had two techs show up at my scheduled appt time and though the job was long and meticulous, they were committed to serving me and ensuring my unit was working asap. Again, I learned more about my HVAC system. The value of the repair and education I received makes this company a rare gem! I'll be seeing the guys again in the fall to add an extra vent to one of the larger rooms in my home. 110% satisfied with Airpoint, look no further for your new trusted HVAC contact. read more

Ivan and Jeremy were amazing technicians on servicing our AC unit. Not only was scheduling the service super easy through the website but they also sent me a curtesy text when they were on their way. They were very thorough in explaining what was going on with my system. Didn't try and sell me anything I didn't need and made sure I understood the ins and outs of my older system. Highly recommended!! read more

AirPoint Heating & Air Conditioning - Before my tune up - Heating & Air Conditioning/HVAC Near Me - Los Alamitos, California

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If I could give more stars I would These guys are amazing!!!! Ivan and Bryan came out to my house and were so professional and thorough with explaining what could be wrong with my AC unit. I had 2 AC repair men come out prior and say "we can't fix it, you need a whole new system" after looking at it for 5 minutes... Bryan and Ivan took the time to thoroughly inspect my AC unit and found out all I needed was my drain cleared. When it comes time to purchase a new unit I will definitely be giving them a call. I signed up for yearly maintenance from them so I can take better care of my unit read more

AirPoint is now my to go to for all our HVAC needs. I would confidently recommend to neighbors, family and friends. I called them on short notice and even though they were completely booked up for the day they showed up within the hour as our AC was on the blink. Our main concern was our elderly family living in the home. Robert, Ivan and Daniel are outstanding individuals. When other companies over charge and up-sell you stuff you never needed AirPoint HVAC, fixed our loose wires and saved us money and time. They are the new industry standard! read more

The guys were prompt everyday and their work was first rate. They worked continuously and did a great job. They communicated well with what was going on each day and cleaned up each time . We appreciated the great job and the top notch equipment. All options were presented by Robert (the owner) and explained what the differences were so there are choices and no high pressure sale. Would highly recommend for any HVAC work. read more

Exceptional all around. From the cheery costumer service while booking my appointment with Ann to the efficient, knowledgeable, and courteous service experience with Ivan. AirPoint provides frequent and clear communication through text, email, and a user-friendly personal login for tracking appointments, past work orders, notes, and photos. I received a speedy response to my inquiry (during a Labor Day weekend heatwave no less!) and had my appointment set up faster than anticipated. It is clear that this company puts integrity and customer satisfaction above all else. I will absolutely be a return customer and HIGHLY recommend AirPoint to anyone in the OC area looking for a trustworthy and honest HVAC service team. A++ read more

Wonderful service provided by AirPoint! I highly recommend them. The entire team was pleasant, professional and efficient!

We absolutely loved working with AirPoint and HIGHLY recommend them for your HVAC needs. We reached out for an estimate to troubleshoot our Nest thermostat and received a response in less than five minutes. Lizette gave me a call and was able to squeeze us in for an appointment the same day. The technician, Ivan, arrived on time and the second he opened our thermostat, he immediately knew what the issue was. Not only did he fix our thermostat, but he also fixed all of the safety measures our previous installers failed to put in place. I can't say enough great things about Ivan. He is so knowledgeable and went to great lengths to ensure we understood what our furnace needed to run safely and efficiently. We have definitely found our go-to HVAC guys and will be referring them to all of our friends and family! read more

I had a question about one of the ducts and Ivan was professional with top notch customer service attitude. I have learned a ton from him where I am adding a 2nd return based on his suggestion. These guys are honest and genuine which is hard commodities to come by these days. read more

I had scheduled a tuneup and system check on my air conditioning unit; it had had a few strange things occur. I wanted to know more specifics on the HVAC system as this property had been a rental for a few years, shortly after I had purchased it a few years ago. I had Airpoints HVAC send out a service technician. He scheduled on Friday the Service Tech was friendly. He explained to me the as well as provided images of the troubled areas of my unit as well as making sure it was currently functioning at its optimal performance level. He replaced the capacitor as my previous one of not regulating at its best. Creating random shutoff or not starting troubles. He checked my furnace unit and identified the age and concern, which was over 20 years old. He also placed the condenser outside was only ten years old. The vents in the attic were original to the home in 1974, and they were losing their seal, not allowing the house to cool quickly and wasting energy. Ivan was very cleaned, laid a drop cloth, and left no trace of his presence. Besides a great experience. I signed up for the membership it seems to be a great deal. I will be calling them to replace my system shortly. read more

I'm so happy with the Service that I receive from Bryan, he has to be the most honest technician I ever met. I was so stressed out on how much it was going to cost me to get my AC running.Wow I could not believe it I became a member with AirPoint, Brian thanks for drawing a picture of my unit and how it all come together and what needs to be done with my AC and how it's runs I highly recommend you and your company thank you I will definitely recommend you guys five star read more

Easy, quick, and super helpful in explaining what was needed to happen to fix a leak in the unit. Highly recommend them

Having recently become a new homeowner, I was getting ready to move in and came to find a leak through my ceiling. I first contacted my plumber to determine the cause of the leak and they recommended me to Ivan. Ivan was amazing to work with. He did a diagnostic of the problem and took the time to thoroughly explain why there was the leak (due to the evaporator coil and it slanted on top of the plenum). He also recommended to install another vent on the second floor of my home. He came by when I was available after my work and answered any questions I had as to why this happened and what is the solution to fix it. Ivan and his team came out the following week and Ivan stayed to oversee all was installed correctly. He also provided some extra insulation which was much appreciated and unexpected. At this time, the AC is working great, the air flow throughout and no leak. I cannot thank Ivan enough for all his help and I'm now able to move in! read more