My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

Very rarely do you get support from an HVAC company that results in looking forward to potential…read morefuture projects, but Tom (owner of Universal) did just that and provided amazing service today. I own lots of properties and have had my share of hvac issues as an owner and landlord. Tom came to my house, went above and beyond checking everything on both of my systems (when he didn't need to), diagnosed the issue with my upstairs system, actually fixed things fully right then and there, and then charged me a very reasonable service cost. If you have any HVAC issues in Philly and don't want to be ripped off or misled, you should call Tom!

I contacted them for regular maintenance of my HVAC units. Scheduling was fast and offered…read moreflexibility. Alex conducted a thorough tune-up and explained the work in detail. Very professional and reliable for a fair price. Highly recommended!

I think the most important aspect of any service is that providers are being fair -fair in price…read moreand solution. Communication is a close second. Joint way is all three. Olga is a great communicator as well! And it seems to locally owned. They fixed a mini split issue and boiler issue for us.

Arrived on time, were courteous and friendly and were very thorough with diagnostic testing and…read moretroubleshooting of my heat pump issue. Discovered problem was something simple and was fixed without any additional cost. Would highly recommend and will use them again.

Excellent service at a fair price. Had humidifier installed, initially didn't work due to defective…read moreparts and these guys came back 3x (total of 4) to make sure the job was done properly, and communicated clearly every time. Exceptional professionalism and quality of work.

Yanni came within an hour of me contacting him, and resolved our issue quickly. Highly recommend!read more

Top-notch installation of HVAC. The crew was professional and knowledgable and quite thorough. They…read moreadjusted the system exactly and ensured that there was proper circulation of air in our whole office. The discomfort between the two is incredible!

Researching HVAC companies is always done with trepidation and hesitancy for me, because I am…read moreconcerned about the prevalence of individuals' horror stories and the price gouging that is so frequent today. Thankfully, I pursued my search and contacted Out Of a Jam. I've read their reviews, noted the authentic and upbeat tone of their customers, and, most importantly, how the company found the time to interact and respond to its clients. This winter, I'm currently pregnant, and I have four other children; therefore, tackling my heating issue for the comfort of my family took precedence over everything else this week. It was clear within seven minutes of meeting Jason that he was knowledgeable and skilled at his craft. He asked questions, was receptive to my responses, assessed the issue, and promptly began work. There is immense comfort in knowing your HVAC company can assuage your anxiety by communicating with you and making it quite clear that they are here to help, not sell you something you don't need. Jason was extremely personable and educated my husband and me on the coverage under our manufacturing warranty. He was quite meticulous in explaining what was working within our heating system and identifying the culprit behind the problem.  Professionalism and communication are the epitome of a successful business. Period. I appreciate Jason being punctual, respectful, and humorous. I know without a doubt that he is integral to the company's success. Out Of a Jam now has lasting customers, and my husband and I look forward to working with them when it's time to install our new cooling system. I could not recommend them enough.

Top notch ! Heat went out on a Friday and Jason was here in a few hours to check it out…read more He ran numerous test to determine the cause and determined that unfortunately the heater had died (13 years old or so) because of the heat exchanger. (Prior to Jason coming we had the people who originally installed the system come and check it out and they determined the same fault but we had the feeling we were being rushed into making a decision about replacing it) Everything was delivered on Monday morning by 8am and Brandon & Mat removed the old heater & AC and we had heat again by 3:30 pm. They did a fantastic job with no trace of the old system or work inside or outside the house being visible. Would not hesitate to call them in the future. Price-wise they were less than our first call.

It was nothing but God that sent me in my basement to see my boiler was flaming from underneath…read more Usually there's a glow but this was different the flames were coming outside of the boiler, the parts and chute was covered in soot. I immediately called the gas company and they came and shut off the gas line. It's the dead of the winter and now I have no heat. I didn't know where to begin. I checked the internet but nothing jumped out at me. I went on yelp and began reading reviews and I ran across Lawrence heating & air. I called spoke to a woman who was very pleasant and told me a tech could come out to assess the boiler to see if it was still usable. Joe came and he looked at it and said it it's a hazard. With all the rust and corrosion and not to mention whatever was on fire. He said it needed replacing. He talked to me about the options and stated I would get an email from the owner of my options. 30 mins later the email was there and everything was included. All the info I needed to know about the unit, specs, warranty, parts/tubing for replacement, price. It was a proposal. I reached out to Lawrence with my questions and he answered right away. I also stated my elderly dad lives with me and elderly need service as soon as possible. That was no problem. He sent me payment options as well. Once I accepted the proposal and date was locked in and they techs came the next day on time. Randy showed up first, then Joe & Chaly. They immediately put down floor draping and loaded all of the supplies , pipes , boiler, etc. They opened all the radiators starting at the top. All of them were pleasant and very Knowledgeable about their job. Any questions I asked Randy explained. They cleaned up behind themselves and made sure everything was put back in place. Once they were done Randy told me about my new unit and what was removed and put in. This company made the entire stressful event so much more easier, like a weight had been lifted. My house is warm and cozy thanks to everyone involved .. Great teamwork ! I would definitely recommend !!! Thank you so much to everyone that played a part in getting me back up in running !!

Needed my radiator fixed and requested someone to come out Monday. Quick easy scheduling process…read moreand the technician fixed the issue that day.

The conversation just breaking it down to me of what work it needs to be done. I just have return…read moreducks downstairs. He told me I need to have return ducks upstairs. He just talked to me and I was very very satisfied and and he was very personable about it. So yes I will recommend this company

Cook's Heating and Cooling - exceptional service from a dynamic duo…read more There is something special about a family-run operation where the knowledge is passed down and the reputation really matters. It's clear the son is learning from the best, and the father has a wealth of experience that is hard to find these days. I recently had a new AO Smith water heater installed, and I couldn't be happier with the experience. This father-son team is the real deal. From the moment they arrived, it was clear they take immense pride in their work. They were punctual, protected my floors, and took the time to explain the features of the AO Smith unit. They were polite, fair on price, and clearly know their stuff. The installation itself is incredibly clean--the piping is level, the solder joints are perfect, and they left the utility room cleaner than they found it. If you want the job done right the first time, hire these men.

Fantastic job. Very quick to respond and very thorough. Came out within 12 hours to fix an AC unit…read moreduring heat wave. Life saving. Highly recommend

Quick service, straight forward pricing, very mindful of what solution would set me up for a better…read moreresult later. Was obvious that technician didn't want me to be unhappy. Easy to recommend.

they are a rip off and scammers. asked me over $600 to replace a double reaker and a gfci, both of…read morethis cost $30 together and i could have done it myself in 15 min. do not use this company!!!

Dangerous negligence--Technician destroyed my heating system during a snowstorm…read more American Home Shield dispatched "American Team" to replace one zone valve, but their technician miswired the component, causing a surge that burned out two zone valves and my aquastat. I am now left with no heat in the middle of a snowstorm due to their technical incompetence. The customer service response was even worse than the repair. They admitted no fault and told me it would take 5-10 business days to fix the damage they caused. When I requested to speak with a manager, I was promised a callback that never happened. They have shown a complete lack of urgency and zero regard for the safety of my home or family in freezing temperatures. Three weeks later called me to schedule for my follow up service. Avoid this company at all costs. They are unprofessional, technically unqualified, and will abandon you after damaging your property."

Bill's Plumbing and HVAC is a great company that is reasonable and always on time. Bill is a…read morepleasant, upfront owner who treats you right. Used Bill numerous times with a good outcome always and not the usual nonsense from other contractors.

From the owner: Bill's Plumbing, Heating & Air Conditioning Service is locally-owned and operated. Our heating and…read moreplumbing contractors are focused on providing the best service to each client, and our owner is on-site for every job. We are licensed for heating, air conditioning, and plumbing. Our contractors have lived and worked in this community for years, with most of our business coming from referrals.