Simply the best there is- so lucky to have Anawalt nearby. Organized, well stocked store and…read moreincredibly knowledgeable and helpful staff. It's a treat to run an errand there!

They're still the best in town, even though they did get bought by Ace. They still have folks who…read moreknow about lumber!

ZERO STARS if I could!…read more I bought my house and needed 3 new doors with installation and I went to this place AND the business right across the street... THEY IGNORED ME! I told them I needed this job and they both completely ignored me! I've never seen anything like this! It makes me wonder if these businesses are just a FRONT for something else............?

Great personal service, knowledgeable and reasonable! Just needed a small part for my shower door…read more They went out of their way to get me the right part!

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

Went in yesterday and it was a hit or miss experience in receiving help…read more I walked into the lumber section to find a young man literally leaning across the help desk twiddling his thumbs. There were no other customers around. When I asked where to find an item, he stood to poiiiiint in the general direction of the item in the back of the store. That was all he did to offer to "help". I didn't find the item, and gave up. He guy I assumed, went back to his twiddling. I then went to the garden section for mosquito repellent was approached by a delightful young woman who went above and beyond looking for the out of stock item, checking in the back, asking others and finally approaching me again at the checkout line with an alternative solution. I LOVE being able to support local businesses, and will continue to do so. I'm hoping this was a fluke and the twiddling guy just was having a moment.

I purchased a 3-foot toilet auger last night. It is still completely sealed in the original plastic…read morepackaging and has never been used. After I got home, my husband told me we actually needed a longer auger. I returned to the store today simply to exchange it for a longer one and even offered to pay the price difference. I was not asking for a refund or trying to return the item. Despite that, the store refused to exchange it, saying it was their policy because they had told me at the time of purchase that the item was non-returnable. I understand the difference between a return and an exchange. This wasn't about getting my money back--I just wanted to purchase a more expensive item instead. Refusing to accommodate such a simple request on a brand-new, unopened product shows a complete lack of customer service and flexibility. As a result, you've lost me as a customer. I'll be leaving reviews to share my experience because this level of customer service is disappointing. If this is how customers are treated, I believe you'll continue to lose business.

The manager here is disrespectful, sarcastic, and unprofessional. I would highly recommend not…read morecoming here.

I love coming here for tools they have everything for good price and they have lifetime warranty on…read morethe tools employees are amazing always ready to help and greeting you once you walk in

Hazel assisted me with an exchange of a defective Husky Water Nozzle. She made the process so…read moreeffortless & it was a pleasure being assisted by her. All associates should lead by her example!! Prior to dealing with Hazel- Christine was the exact opposite. She was rude & unwilling to assist. All Husky products have lifetime warranty & Christine refused to acknowledge this! Thank you Hazel for going above and beyond to help your customers

Went to purchase a staple gun. Locked behind a cage. QR code to scan to open. Link does not work…read more Find associate. They say they will send someone. Wait 10 minutes. I give up. They apparently don't want people to purchase products.

This is a larger Ace hardware store with easy to find items for my gardening needs. The one…read moreemployee I saw was very helpful and kind by checking me out and adding purchase points. Because I had a 20 dollar coupon my purchase was more valuable to me.

sadly no one ever reads reviews about hardware stores, as hardware stores go this store has…read moreeverything you could possibly need with the exception of one thing... good customer service. In a few years they've been here, I've entered the store a handful of times... and have yet to receive help that was needed. my most recent experience actually got me so irritated that it brought me here. I've used Ace hardware stores all over the country this one I will never step foot in again. there are better stores not that far from here. absolutely ridiculous..

Perhaps my favorite HD. The staff is always helpful and the…read morestore is always clean and has everything we look for. The garden area has a larger selection of plants than most stores and the staff is very knowledgeable regarding care for them.

The only reason I want to give 5 stars is because of Brandon in the plant area. He was kind and…read morestepped up to explain "although this register is closed, you can go..." then he informed me properly where to go. The other 2 ladies' customer service was not so nice. The first one didn't even tell me they were closing. The second one fanned her hand when telling me "inside!" She didn't even use a full sentence to speak with me.