I just gotta shout out the customer service at the AIH Old Seward Location. I went in looking for a…read morepart for a STIHL Product and spoke with a gentleman at the counter who I believe was named Zeph. While the location didn't have the product, he directed me to the diamond location, which he was able to tell me had the correct part I needed. I go over to the diamond location and I speak with William at the counter who asks me for the part number of the product. I tell him what the product is and I show him on the STIHL Website, and he replies with " Sir, there's no way I can find your product if you don't know the part number" I show him the one given to me on the website, and he says "that doesn't help me". Respectfully, I offer to call the old Seward location to speak with the gentleman who directed me to the diamond location and see if he could tell me the part number. Immediately, Zeph picks up the phone and I explain the situation. I tell him that Wilson can't find the product without knowing the part number. Zeff replies with "Na, He's just being lazy. He can find the product." Zeph from Old Seward then gives me the part number, and I share it with William to help me find the product. Shout out again for the customer service at the old Seward location coming in handy, even at the diamond location. Ha ha. I would encourage the diamond location to be a little bit more familiar with the product so that they're able to help customers who come in, not knowing the part number. I understand how the part identification system works, but it did feel like William was honestly just annoyed to serve a customer, and I did kindly express how I desired to give him my business and wanted to help serve him by helping him find the product, but simply didn't know the part number. All around I'm always very grateful for AIH and their good service.

Getting help here is impossible. I was looking at gas jugs…read more Employee there was too busy on his phone with personal call. Poor front desk girl is working her ass off trying to Check us out while all the guys laugh and walk around avoiding where us customers loiter. Heads need to roll. Don't make me the manager.... I'd keep her Fire all the guys. and I'd Instigate profit sharing so employees cared....

I came down here to get a couple of items for a house project that I completed today. ACE Hardware…read moreis located in a strip mall off the corner of Jewel Lake Rd. and W. Dimond Blvd. next to Great AK Pizza Co. The employees are very friendly and super helpful. I needed some Cork Stoppers to conceal some nails that were sticking through the ceiling in one of the basement rooms. The house itself is old, probably built in the 1960's, but jeez, whoever laid the wooden beams for the foundation of this house did a terrible job. There were nails sticking out or hanging off the beams as if the builder just left it there instead of using them. I pulled out most of them and used the Cork Stoppers to conceal the remaining nails that I couldn't remove. Not to deviate from the main subject, the employee knew exactly where to find the items I needed and directed me to the exact spot. There are hundreds if not thousands of small parts or accessories on the shelves. The Cork Stoppers were located in one of the aisles at the very end of the store where I would never think to look. I was impressed that he went through all the shelves and went straight to the Cork Stoppers a few seconds after I asked him where they were located. It should be noted that there is more than just hardware in this store. This is one of my favorite places to purchase Christmas decorations. The store boasts a large section devoted to holiday displays and many unique items can be found here that aren't normally in the big box stores. I was able to find some great Charlie Brown Christmas items for the house and the office. During the summer, they have a great BBQ section filled with the latest style of grills and an accompanying shelf stocked with various dry rubs and spices from local businesses down in the lower 48. Over by the cash registers, there are shelves filled with old-school candy and snacks from years past. Idaho Spud, Necco, and Mallo Cup are some of the nostalgic brands I came across. Aside from hardware needs, this place is a great option for novelty items.

I found the MOST AMAZING ARTISAN soaps there !! All hand made and exceptional ingredients!! ALL…read moreNON GMO , no chemicals ,and designed and made right here in Anchorage Alaska !! The scents are all NATURAL ,no synthetics, nothing artificial, just expertly crafted !! Bravo to ACE for featuring this awesome product. GIVE YOUR SKIN A BREAK from drying harmful soaps AND GO BUY THIS SOAP !!! AVO'S Artisan Soaps are the real deal. They sell out FAST but the display is stocked well. Glad to see that local people are still being recognized for long lost arts that are useful to the community.

Love Andy's Ace Hardware! Super friendly staff and a giant selection of lawn equipment and…read morehardware. Recently, I took my Ariens snowblower to Andy's Ace Hardware for service. They had it tuned up and repaired less than three days after I dropped it off and the price was really reasonable. Snowblower fired right up once I got it home and I couldn't be happier.

This place a little bit of everything. Fresh sweets greet you. There is even a post office in the…read moreback.

This review is for the Dimond location but involves Old Seward. :-)…read more Shout out the customer service at the AIH Old Seward Location. I went in looking for a part for a STIHL Product and spoke with a gentleman at the counter who I believe was named Zeph. While the location didn't have the product, he directed me to the diamond location, which he was able to tell me had the correct part I needed. I go over to the diamond location and I speak with William at the counter who asks me for the part number of the product. I tell him what the product is and I show him on the STIHL Website, and he replies with " Sir, there's no way I can find your product if you don't know the part number" I show him the one given to me on the website, and he says "that doesn't help me". Respectfully, I offer to call the old Seward location to speak with the gentleman who directed me to the diamond location and see if he could tell me the part number. Immediately, Zeph picks up the phone and I explain the situation. I tell him that Wilson can't find the product without knowing the part number. Zeff replies with "Na, He's just being lazy. He can find the product." Zeph from Old Seward then gives me the part number, and I share it with William to help me find the product. Shout out again for the customer service at the old Seward location coming in handy, even at the diamond location. Ha ha. I would encourage the diamond location to be a little bit more familiar with the product so that they're able to help customers who come in, not knowing the part number. I understand how the part identification system works, but it did feel like William was honestly just annoyed to serve a customer, and I did kindly express how I desired to give him my business and wanted to help serve him by helping him find the product, but simply didn't know the part number. All around I'm always very grateful for AIH and their good service. :-)

These folks were super helpful and friendly!!:) all employees directed me to exact place in store…read morefor my items. Employee on phone amazing too. I will definitely be back soon!! Thanks guys!!!

While trying to get in, I was a bit puzzled that the automatic door wasn't opening. I checked the…read moreother doors but they were exit only. Going back to the entrance I stepped closer to knock and the door opened. The sensor must be set for close proximity. After wandering around for awhile, I finally asked for help finding string. Isle 18 if you are looking. Self check was a breeze.

I recently purchased a brand new washing machine from this Home Depot. I . I couldn't have been…read moremore pleased with the good service I received . A gentleman by the name of Glen helped me . When I finally went to the Tudor Home Depot I had already spent 4-5 days looking at machines and reading reviews . I had been to all of the major appliance stores in town . I was actually treated rudely at Home Depot's major competitor on the Old Seward Highway so when I encountered Glen I felt like I had met a knight in shining armor . He was knowledgeable , efficient and very good at listening to what I wanted . I even saved about $200.00 for the same machine anywhere else . Thank you Glen and Home Depot .

We were up in Eagle River for an MD appointment & needed a carabiner hook immediately. We were…read morehappy to find precisely what we needed with minimal guidance from the sales associate. Clean, tidy & orderly store with a lovely quaint & community essence.

Having local stores with knowledgeable staff and good product selection is valuable but…read moreincreasingly uncommon. We're fortunate to have this business in our community.

It's a different layout than other locations in town. It feels much more vertical. I think they…read morehave a good selection of home improvement options and materials. I came here after their Muldoon store didn't have what I needed in stock. No issues coming in or checking out. Checkout was fast (self checkout)

I purchased flooring by phone call at LOWES, to make sure they have all the boxes I need it, before…read moredriving there, a nice lady in customer service assured me there was no problem because the computer showed more than enough boxes I paid; and the next morning LOWES cancelled my purchased without asking me, and they said was a mistake, they did not have the flooring. DO NOT TRUST THIS STORE TODAY YOU MADE AND ODER AND THE NEXT DAY THE CANCELLED IT WITHOUT ASKING YOU I called asked for the manager he said there is nothing he can do My cabin is 4 hours from the store I rented a truck to bring the flooring home, buy my friends nobody cared about it. they just cancelled the order, SO IF YOU NEED TO MAKE A BIG ORDER THIS IS NOT A STORE YOU CAN TRUST

This business stands out due to its specialized products, which aren't typically found at larger…read morehome improvement chains stores like Lowe's or Home Depot.

Had the worst experience ever ordering three exterior doors took 3 months to get everything here in…read moreAnchorage due to negligence and not tracking an order by a Salesman named Henry don't ever use the guy he's very inattentive to your order. the installers were great they did a good job of installing three exterior doors in 19* above weather got the job done, they're a company that contracts to SBS that's why they got it done right!! if you're smart when you order doors or Windows don't use the salesman name Henry