Requested service for AC Unit having issues and popping breaker. Alex Abraham came to fix the problem and I will say right now THE BEST AC FIXER I HAVE MET. Now this is coming from a 45 year experienced Homebuilder who has managed operations for many of the biggest public's in USA and inspecting work and knowing every aspect of construction including HVAC. We all have seen a decline in the quality and skill levels of workers in all trades. Today I saw something I have witnessed for a very long time. An Expert in AC who knows exactly what he is doing. He fixed the AC, to include incorrect components that were previously installed by other repair companies called by my home warranty company which had resulted in annual repairs to this unit because these parts were failing due to the collective flaw of wrong parts. It's fixed and runs like new. If you want a real expert to fix AC, this is your guy bar none !!!! Great Value for the service repair is great because I have a home warranty policy that covers it. read more

Trash service, they come in for 10 seconds say you need to replace the entire water heater, and then send your home warranty their prices of $800, things that they don't supposedly cover, for instance, drain pan, which they want $120 or you could buy it for $50 at Home Depot. T&P valve which they were $150 but you could get it at Home Depot for cheaper. Trash company, 800 of "non covered parts" read more

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Andrew and Riley are true professionals. They actually understand how modern hvac works and take their time to leave it in tip top shape. On top of this they take pride in leaving the site better than they found it. They cleaned out all the rubbish the installers left in the cabinet and tidied up the wiring. My units cool better now than when they were brand new. They are a little pricier than your run of the mill technician but the quality you get is more than worth it. I'll check in with this review to let everyone know how the units are doing. I have no doubt they'll be singing. read more

Air Pro Master Air Conditioning Repair & Installation - Plumbing Near Me - Las Vegas, Nevada

These guys are truly so awesome. They fixed my mom's busted pipe. Worked for hours just to figure out the problem first when any other company would have given up a long time ago. At one point they even had their bosses stop by to help out. I've never met such patient and honest people. They are fair and professional. Truly one of a kind company with gems working for them. I'll never look anywhere else. Thank you Air Pro Master!! read more

Air Pro Master Air Conditioning Repair & Installation - Plumbing Near Me - Las Vegas, Nevada

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this company is contracted with my home warranty company and with every claim they are the 1s who get assigned and they set appointmentsthen reschedule, they say its the warranty company that set the intial appointment, they waste time reaching out to you to schedule the actual appointment. the office staff is rude, the techs consistantly tell you what is wrong isnt covered by your warranty company because they want you to pay ridiculous prices for their services. they are not in the business for the customers, tehy only want the money so i have no clue why they would contract with a warranty company where they only get the service fee. i for 1 will never have them do any work other then what my claims is actually for. their service is makng me question my warranty company as well. read more

We had to have the entire a/c system replaced. Eric scheduled the service for us. Very professional and got us on schedule. Josue and his guys did such an amazing job. They were very careful with our home while they did the unthinkable. They removed and PROFESSIONALLY installed the entire HVAC unit without a single issue. This company is so efficient. They took the time to make sure everything was done correctly and without any shortcuts. I truly appreciate a company that really cares about, and respects your property and your investment. The owner and his team deserves a huge pat on the back. I will be singing the praises of Air Pro Master for many years. Thank you all for a job well done! read more

I put in a claim through Choice Home Warranty because my main sewer line was clogged and this is the company they sent out. Since the main line as clogged we couldn't flush any toilets, do dishes, or anything that required water because it was backflowing through our toilets and flooding our bathrooms. They called to schedule an appointment which was 3 days after I made the initial claim, so no water usage in the house for 3 days. When the technician arrived he said he was going to snake the drain to remove the clog, which makes sense. However he did this in 2 different spots and told me he was unable to remove it. He then told me that they were going to request the warranty to cover a hydro-jet which I am pretty sure he knew wasn't covered and they charge $875 for this service. Being that I am on a strict budget I declined the service. My husband and I then went to Home Depot and rented a snake and snaked the drain ourselves, and guess what we were able to clear it out without spending the $875 for the hydro-jetting, which obviously was not needed. And all we did was the same thing their technician claimed he did. I would not let this company back into my house and I regret not reading the Yelp reviews before I did. read more

Air Pro Master deserves No Stars!!! They came for a water heater and softener quote. After they left, the next day the garage had a flood of water. The water came from the water flush spigot on the water heater. It was left open, and overnight a small spray of water drenched the one side of my garage. I closed the spigot and the water stopped. They said they have videos of a completely dry floor. Which is great! Because here are the pics of my garage the next morning. So how does a water spigot magically turn on, especially when you just had a water heater person over to look at the water heater?? I spoke to the manager who said they are not taking responsibility. And then he tried to blame it on the company that did a hot water flush for us three months ago, I then informed him that IT WAS THEIR COMPANY THAT DID THE FLUSH! Btw, we had the same rep come out today to see the leak, he claims he did nothing. I captured our interaction on video. At one point he said, "Are you now going to blame me for the roof damage too?" At that point I told him to leave! I won't post the video because I don't want to ruin his career. But instead of saying I am sorry, not sure how this happened, what can we do? NOTHING BUT REVERSE FINGER POINTING. Also, they claim they sent me a video showing a dry floor, which would incriminate them even more, I never received any video... Avoid this company!!! read more

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fast, professional, recommended. on time install. friendly and they answer questions as needed. I would use them again and recommend them to my friends and co-workers. A+++++; updated 02 Jun 2026, years ago had one HVAC installed and today had another one. open and transparent. Reasonable finance terms. Best options for HVAC for overall service and/or reliability. always book early for best prices and availability... better than being stuck in LV with no a/c or heat... read more

If I could only give no stars. In May, we had the unit serviced for $500. I noticed that the temperature in the house was going above what the thermostat was set at. We called them out again, $65 service call. Said we needed a surge protector. I have the house set at 74 degrees and noticed that the temperature in the house was still climbing to 80 degree or more. I also noticed that the unit was constantly running. Called them out again and he stated that it must be the compressor. He checked the unit for leaks and found that a Schrader valve was not installed and should have been installed by the manufacturer. I believe these things should be checked on instalation as it was installed by them 3 years prior. They were not honest or accountable . They wanted to charge us $3,100 for freon . Tech was on the phone with the office and getting yelled at by the supervisor for telling us about the Schrader valve. I called the office and was told a supervisor would get back to me. No One called or gave a whoot that we had no air. I am a senior citizen and can no longer tolerate the heat. We had someone else come out and he properly diagnosed the problem and verified that it wasn't the compressor. Air Pro Masters only cares about getting your money! Common practice is to replace a part claiming that the part is under warrant and charging you a ridiculous amount of labor . They have no interest in proper diagnosis of the unit, only the money they can get out of you, the better for them. Do your research and do not call this company! read more

I recommend this company to anyone. Our home warranty company referred us to an AC repair company that told us they would not be able to come out for five days in the dead of Summer in the desert. I called Old Republic back and they brought in Air Pro Master and they were able to come out and fix my AC on the same day. Everyone should use this company. read more

Hired a competitor to come inspect my A/C. He told me I needed a new HVAC system and quoted me $11k for the system and install. Called many other companies including to get a bid. After reaching out Air Pro Master Air Conditioning Repair & Installation was the best company across the board. The inspector found several things that other companies didn't even notice (e.g. the air return vent had no duct connected to return the air from the vent to the system). They also quoted me a much lower price for a higher end system than several of the other companies. Would recommend them to anyone in need of anything HVAC related. read more

I called the team for plumbing service and the technician I had Fernando was awesome. The issue wound up being a non issue and he was done is less than five minutes and he showed me how to change my water filter too. I highly recommend all their services. read more

Thank you Air Pro Master Air Conditioning Repair & Installation for coming to fix the condensation pipe that fell off our new unit! We greatly appreciate you showing up and doing a wonderful job for us! The 2 young men who came to do the install & also came back to do the Happy check were very professional, competent & accommodating. They explained everything quite clearly & professionally. They fixed any issues that arose & replaced our AC vent filter in the hallway. They also repaired the vent that came loose in the bathroom. They cleaned up after themselves & left no mess behind. They went above and beyond what they were here to do and got the heat pump working correctly, which wasn't on their list of things that needed done. They rewired and reconfigured everything so it is now working the way that it should! We are very happy with the work that was done and hope that now we can move forward with the final county inspection and get this all taken care of and be done with it all. Great job! read more

I called Air Pro Masters this time to service my AC. I've used them before for plumbing. As before, they were very professional, came on time, and worked hard to make me, as the customer, happy. I really recommend them. read more

Air Pro Master Air Conditioning Repair & Installation was highly recommended from several people in my association. I asked for an appointment for someone to look at my existing older AC system and give me an estimate for a new one if it needed replacement. Andrew came out did a thorough inspection of my system home measurements etc. He was very personable and knowledgeable. He also gave me information on how to set my thermostat and humidifier correctly among other tips. My AC system is working well, better now that Andrew showed me the proper settings! It will undoubtedly need replacement in the not too distant future and I will be calling Air Pro Master Air Conditioning. I have also had a maintenance service this season. Riley the technician was also personable and knowledgeable. He did a thorough service and let me know his findings. All aspects of service from this company have been exemplary including the initial phone call to make an appointment read more

We had a leaking toilet and contacted our home warranty. They connected us with Air Pro Master and Jose Jauregui came to our home to fix our leaking toilet. We were given a time window of 11:00AM-3:00PM. Air Pro Master sent us a confirmation text with Jose's photo attached at 11:27AM to notify us he was in his way. Wow! 15 minutes later he arrived at our door. He was very friendly and respectful of our home wearing shoe covers before entering. In less than a minute he was able to identify what needed to done. He was prompt, quick and efficient. We are very grateful and highly recommend both Jose and Air Pro Master for any future home services they provide. read more

Air Pro Master Air Conditioning Repair & Installation - Air Pro Master sent us Jose's picture 15 minutes before he arrived - so thankful! - Plumbing Near Me - Las Vegas, Nevada

Great customer service by Eric, who is always helpful with any questions that I have and goes beyond. Replies to my emails quickly and even helped me set up my appointment with the city inspector. Lifes has been pretty hectic. By Eric doing that, it really took a burden off my shoulder. Thank you!!! Also, Andrew(technician), who came by today to conduct the maintenance service, was nice and professional. You guys have a great team. I highly recommend this company for any HVAC services. It's refreshing to work with a company that cares about their customers and what they do read more

Air Pro Master Air Conditioning Repair & Installation - Plumbing Near Me - Las Vegas, Nevada

Andrew and Riley made the initial visit to determine our needs and provide a quote. Andrew was very good about explaining everything and answering our questions along the way. We had two water heaters replaced and some cold lines rerouted to a water softener in a home we just moved into.Andrew was incredibly personable and respectful. The work was completed timely and the space was left better than when the work began. Riley called afterwards to ensure we were satisfied with our service. Would highly recommend Air Pro Master Air Conditioning Repair & Installation read more

As I stated in my last review from my Plumbing experience. I said I would use Air Pro Masters IF I had an A/c problem...Well I did, and had excellent service again with them. From Eric in the office to set up my appointment to Riley the technician who fixed my problem very quickly, when it's 110* outside and your a/c goes out not good. Yes I have a home warranty, but you can Not blame Air Pro Masters if your home warranty denies part of your claim, In my case home warranty did pay for part of the fix and the other part I had to pay, which I feel was a very reasonable cost (and I am on a very limited income). Again if you want quick and reliable service Don't hesitate to call Air Pro Masters. They are definitely my go to company for plumbing and a/c work. read more

Rude!!! Called about an estimate to replace just the AC unit as the other major components of the system are working well. Woman began to lecture me about how an HVAC system works. I explained the entire system does not need replacing. She became unprofessional; told me she will take me off the list and hung up. read more

Air Pro Master has been one of the worst companies I've ever dealt with, mainly due to their extremely poor customer service. Unfortunately, this isn't the first time I've had unpleasant interactions with them. On Sunday, September 7, 2025, I called because my AC system's fan was making a loud noise. The system had been installed about two years ago, and I wasn't sure if it was still under warranty. When I called, the customer service representative who answered the phone sounded like she had just woken up. I explained the issue and told her I wasn't sure of the exact install date. She told me the system had a 2-year labor warranty and a 10-year parts warranty. She then looked up my information and confirmed I was still covered for both labor and parts. Based on that, I agreed to have a technician come out. When the technician arrived and diagnosed the problem, he told me that I was not covered for labor and that it would cost $450 to complete the repair. I declined, since I was clearly told over the phone that labor and parts were both covered. Later, after checking with my home warranty, I decided to attempt the repair myself. I then called Air Pro Master back to ask how to obtain the replacement part (since parts were supposed to be covered). The same customer service rep answered, but this time she was extremely rude. She told me I had an outstanding balance for the diagnostic visit. I explained that if she had told me from the start that my labor warranty was expired, I never would have agreed to the service call. She denied ever saying I had labor coverage, and when I told her she was lying, she put me on hold. When she returned, she claimed she had listened to the recorded call and accused me of being the liar. I was shocked--why would I ever agree to a technician visit if I wasn't covered for labor? I would have just gone straight to my home warranty provider. I asked to speak with the company's owner, but she refused to provide contact information. When I insisted I would find out myself, she dismissed me and said the owner didn't even live in the country, insinuating it was pointless to try. This is completely unprofessional and unacceptable. Later, the same representative actually called me back. She admitted that when I first spoke to her, she was just waking up and had given me the wrong information because she thought it was still August. This validated exactly what I had been saying the entire time--that I would never have scheduled a technician visit if I had been told the correct information. She eventually emailed me the diagnostic details so I could request the part directly from the manufacturer. This interaction not only demonstrated shockingly poor professionalism, but it also raised legal concerns. At no point did I consent to our phone conversation being recorded. To my knowledge, Nevada is a two-party consent state, which means both parties must agree before recording. I never gave that consent. If anyone has information regarding this company or its ownership, please reach out. I strongly caution others against doing business with Air Pro Master. read more

Just when the weather is getting cold, my thermostat decided to stop communicating with my boiler. I called Air Pro Master Air Conditioning Repair & Installation at 8:30 AM on weekend and the owner got here at 11:00 AM. After being introduced to a mess of wires he went out to get a part which you can agree is very difficult on a holiday weekend. When he returned he had the system fixed within minutes. In the week that has passed my thermostat and boiler have run perfectly. Crew was professional timely focused reliable thorough knowledgeable a great communicator and very affordable! I'm so confident that his business is exactly what this grateful homeowner needs, that I am hiring Air Pro Master Air Conditioning Repair & Installation to install mini splits in my garage and studio! read more

Today I met the manager for Airpro Masters, and he came out to look at the issue I was having and I feel very thankful that he took the time out to explain to me as a first time home buyer, new regulations and the things that come with being a Home owner I didn't know. And I left work to be home for a appt that never happened, he made up what I lost by double. It's really not about the money he kept his word and was on time. Ty Ronnie and all the staff for making sure my new Air conditioning unit was up to code. I do recommend, it helps when things are being told to you where you can understand. read more

Company came out and replaced all my waterlines . Lorenzo kept me updated through the project . And he came through with his word . And made it look like, nothing ever happened. read more

One star because you can't get a no star rating! Workmanship is average, after the job the office hawks you down for money, even when the job isn't complete. Air Pro Master didn't connect with and set up the inspection with the State. APM said a video inspection would suffice, State Inspector said no and we had to wait for their availability. All the while asking make payment when the job wasn't done...which includes drywall and painting. No the job is done and the office loses track and does not send a bill until 1month later. The office lady was rude and said it was our problem and they would forward to collections. Poor service, rude conversations on the phone from their office, lack of attention to detail, and port accounting practices are why Air Pro Master gets a substandard rating! read more

When I called them just to get information about their services and schedule an appointment the customer service representative was informative and courteous. I also delightfully surprised that they could schedule a 7 AM appointment so I didn't have to miss any work. On the day of my appointment Andrew arrived at 7 exactly! He sealed the deal on me being a lifetime customer of Air Pro Master Air Conditioning Repair & Installation . I highly recommend everyone give this outfit a lot of consideration when deciding who to call. read more

The guy who answered the phone was very rude who had no customer service skills. They had to come out a second time to fix what they did not do correctly the first time. read more

Super efficient and quick service. I noticed a leak in our kitchen sink and went online at 7am that morning to book the plumber. By midday, the plumber was at my house and had diagnosed the issue. Communication was great. I received a call an hour prior that the plumber was on his way. When the plumber arrived, he put on booties to not make a mess of the house, which was very courteous (most tradies aren't like that!). The plumber was very open and transparent regarding the issue and the estimated repair cost. read more

I had two units installed a bit over one year ago by a different company and one of the units developed a refrigerant leak. We called for service and Andrew came out to assist. He found that the leak was caused by poor installation and insulation by the original company and came back to repair it. The quality of work (fit and finish) of the new pipes and insulation was honestly done so much better than when it was originally installed. I would also like to mention even though we had an appointment for a later date and time, they called and came for the fix a few days sooner due to an available opening and saved us from a few extra days of heat and misery. Their workmanship is of good quality for sure. Their pricing is a bit on the high side for me but at the end of the day, I guess you get what you pay for. Thanks read more

Their Service people are not trained to diagnose . They are trained to sell rather than repair . When you have to pay $500 for parts that literally cost you $30 for a tech that is poorly trained to install . Then a poor diagnosis of a problem that arises almost two months later ? I called an independent company to diagnose and found the problem . Relayed information to the previous technician to help better him . He refused to come out . This is due to the culture and treatment with in the company . It starts with the owners trusts in management .The management came from Geottl . I block numbers from both companies. Honesty is best policy . I dont see it in either company . Most likely owned by the same people . I will never call these companies ever again . There are far more talented and caring companies to handle your air-conditioning repairs . Be aware of who you deal with . Lip service is no service . Honesty and action always win . Lets see the basic monotone response after my review . The apology for poor service . DO NOT THROW GOOD MONEY AFTER BAD . read more

Air Pro Master must have lost the good employees. I have used them since back in 2024 thru my insurance. Alfred Salgado and Jose Jaruegi came out for AC and Water Heater. I had no issues whatsoever but they did advise that my AC should be replaced soon since it is over 20 years old. Las Vegas isnt the type of place you ignore fixing or replacing your AC. This time around on 05/26/26 they had a guy come out here Paul who looked at the AC, changed the capacitor and told us the AC is not the issue(knowing well we told him what issues we found and have discussed before and that one of their people advised it is an old unit and wont be working well at all). Paul insisted it is working fine but had no issues giving us quotes for a new AC (he just wont report it to the insurance who should be covering at least up to 5 grand). He kept saying it's the breaker not the AC. Well if it's the breaker wouldnt everything else be tripping too if the breaker is the issue? But no only the AC is not working well. It does'nt blow cold air. I requested for my insurance to send another guy from Air Pro Master and they sent the request to them. Air Pro Master refuse to send someone else to check the AC and insist on sending the same guy. Why would you send the same guy? So he can tell us the same thing and do nothing? Make it make sense. I called my insurance to cancel the recall and they refused to acknowledge the issue and refund me my money since the issue was not fixed. I will be contacting the Nevada DOI and sending them the conversations and email of the quote they sent with photos. You would not send the photos if there was no issue and a replacement is not needed. The office manager, the lady who answers the phone is rude(she was mad I called her cell phone, um why would you put your cell phone number on the website for the company? How would I have known that is your personal number? I am not a psychic lady). They acted like I was wasting their time when they get paid to deal with me as a consumer. Do not use Air Pro Master. Find a better company. read more

We have used Air Pro Masters on several occasions. They replaced our HVAC system s couple of years ago with a great result and just recently we had a water leak in our yard and could not find the source. Their great technician, Maui, came out and found the problem. He was so nice and had a great personality! We totally appreciate this company and their terrific technicians and excellent customer service. read more

In 2019 they made us wait seven weeks for a water heater. They have a clue what they were doing. They put a hole the side of our house. They extorted $1800 cash and it was under a Home Warranty. They are the worst ever in their family operated they are horrible. They lie and I am not the only customer they have done this to checked your yelp. there are customers I've waited three months just to get a bathroom fixed. read more

I had my air conditioner checked and my technician Ari was awesome. He gave me the information I needed and was so knowledgeable and helpful. I've always had great service with this company! read more

fraudulent behavior. failure to fix issues on the first visit, and unprofessional behavior, particularly when dealing with home warranty claims. improperly installed parts! guy who answer complain very rude!!! TOLD ME TO WHY i AM CALLING THEM, i SHOULD BE CALLING MY HOME WARRANTY COMPANY! UNPROFFESIONAL! I HOPE I will never deal with them again! request to home warranty not to give them my claims or business! !! read more

100+ stars for Maui. We had Air Pro Master come to the house for an annual maintenance visit for our plumbing. WOW did Maui give us an inspection, he sure is the master of plumbing. He's super thorough, he checks every little thing and then takes the time to explain all that he has done, I like that he takes photos for his records as well so if he has to refer back he can take a look at the photos. He truly is fabulous, professional, knowledgeable, patient and so kind. We would request Maui in the future for any of our plumbing needs. read more

If you have a concern regarding your air conditioner or know it's time for a tune-up, be sure to call Air Pro and request a service call by Paul. He is knowledgeable, thorough, efficient and went above and beyond to explain to me all of the mechanisms of my unit and how to ensure that it is running most efficiently with the hot weather rapidly approaching. Do not, I repeat, do not be deceived by the cheap service calls you may see on TV where the technician is trying to sell you parts you do not need or tell you that it's time for a new AC, even though your unit less than 10 years old is cooling the entire house. Instead, CALL PAUL! read more

Air Pro Master was assigned by my home warranty company. They showed up on time, but seemed unprepared to troubleshoot the problem. The technician hooked up his gauge, noted low refrigerant levels, and suggested there was a leak. However, he did not have any nitrogen or refrigerant on hand to address the issue. Aside from taking a few pictures of the A/C unit, he left without attempting to find the problem. Days later, they sent a report to my warranty company stating that the unit had physical damage and not normal wear and tear. Additionally, they sent me a quote for a new unit. In contrast, I called another company, Supreme Air Conditioning and Heating LLC at 702-757-8464, and they were able to find and repair the leak within an hour. Based on my experience, I would recommend caution with Air Pro Master, as they appeared more focused on selling new units rather than fixing existing ones. If you face similar issues, I suggest seeking other options for your A/C repair needs. read more

Air Pro Master Air Conditioning Repair & Installation - The leak that was causing the issue. Found by SUPREME AIR CONDITIONING AND HEATING LLC 702-757-8464 - Plumbing Near Me - Las Vegas, Nevada

Air ProMaster was great. They took over a complicated water heater installation from another company late in the afternoon before Thanksgiving. Tiffany went over and above to secure water heater and Dominick did the replacement and upgrades and was finished by Saturday morning ahead of the projected Monday or Tuesday completion. Thank you for your great service! read more