Andrew and Riley are true professionals. They actually understand how modern hvac works and take their time to leave it in tip top shape. On top of this they take pride in leaving the site better than they found it. They cleaned out all the rubbish the installers left in the cabinet and tidied up the wiring. My units cool better now than when they were brand new. They are a little pricier than your run of the mill technician but the quality you get is more than worth it. I'll check in with this review to let everyone know how the units are doing. I have no doubt they'll be singing. read more

Air Pro Master Air Conditioning Repair & Installation - Plumbing Near Me - Las Vegas, Nevada

We had to have the entire a/c system replaced. Eric scheduled the service for us. Very professional and got us on schedule. Josue and his guys did such an amazing job. They were very careful with our home while they did the unthinkable. They removed and PROFESSIONALLY installed the entire HVAC unit without a single issue. This company is so efficient. They took the time to make sure everything was done correctly and without any shortcuts. I truly appreciate a company that really cares about, and respects your property and your investment. The owner and his team deserves a huge pat on the back. I will be singing the praises of Air Pro Master for many years. Thank you all for a job well done! read more

I had an excellent experience with Air Pro Master Air Conditioning Repair & Installation ! From the moment I called their team was friendly and attentive. They arrived on time diagnosed the issue quickly and had my HVAC system running smoothly in no time. I truly appreciated their professionalism and the care they took with my home. I highly recommend them to anyone looking for trustworthy HVAC services! read more

Hired a competitor to come inspect my A/C. He told me I needed a new HVAC system and quoted me $11k for the system and install. Called many other companies including to get a bid. After reaching out Air Pro Master Air Conditioning Repair & Installation was the best company across the board. The inspector found several things that other companies didn't even notice (e.g. the air return vent had no duct connected to return the air from the vent to the system). They also quoted me a much lower price for a higher end system than several of the other companies. Would recommend them to anyone in need of anything HVAC related. read more

Air Pro Master deserves No Stars!!! They came for a water heater and softener quote. After they left, the next day the garage had a flood of water. The water came from the water flush spigot on the water heater. It was left open, and overnight a small spray of water drenched the one side of my garage. I closed the spigot and the water stopped. They said they have videos of a completely dry floor. Which is great! Because here are the pics of my garage the next morning. So how does a water spigot magically turn on, especially when you just had a water heater person over to look at the water heater?? I spoke to the manager who said they are not taking responsibility. And then he tried to blame it on the company that did a hot water flush for us three months ago, I then informed him that IT WAS THEIR COMPANY THAT DID THE FLUSH! Btw, we had the same rep come out today to see the leak, he claims he did nothing. I captured our interaction on video. At one point he said, "Are you now going to blame me for the roof damage too?" At that point I told him to leave! I won't post the video because I don't want to ruin his career. But instead of saying I am sorry, not sure how this happened, what can we do? NOTHING BUT REVERSE FINGER POINTING. Also, they claim they sent me a video showing a dry floor, which would incriminate them even more, I never received any video... Avoid this company!!! read more

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Just when the weather is getting cold, my thermostat decided to stop communicating with my boiler. I called Air Pro Master Air Conditioning Repair & Installation at 8:30 AM on weekend and the owner got here at 11:00 AM. After being introduced to a mess of wires he went out to get a part which you can agree is very difficult on a holiday weekend. When he returned he had the system fixed within minutes. In the week that has passed my thermostat and boiler have run perfectly. Crew was professional timely focused reliable thorough knowledgeable a great communicator and very affordable! I'm so confident that his business is exactly what this grateful homeowner needs, that I am hiring Air Pro Master Air Conditioning Repair & Installation to install mini splits in my garage and studio! read more

If I could give them more than five stars I would. Very professional. I've used their services several times through my home warranty and I was very happy every time. The technician came on time and immediately diagnosed the problem correctly and fixed it to my satisfaction. I really recommend this company. And they are nice, too. read more

Rude!!! Called about an estimate to replace just the AC unit as the other major components of the system are working well. Woman began to lecture me about how an HVAC system works. I explained the entire system does not need replacing. She became unprofessional; told me she will take me off the list and hung up. read more

I have a Choice home warranty, on a Sunday when I requested service for backed up plumbing they scheduled me with a company OSP for the following Wednesday I then got bumped to Friday (now 6 days with plumbling problem). They did not fix the problem said I needed to have a Hydro Jet cleaning cost $1,300.00 I agreed to it (Home warranty Doesn't cover that service), Then they would'nt schedule me till the following Tuesday! (another 4 days and whatever they did totally blocked up my plumbling!) Now for the 5 Plus star Review: I called AIR PRO MASTER (which I have used before thru my home warranty). Within 2 hours they were at my house found the problem Hydro Jetted my lines and I was up and running. Lesson learned you can request what company you want to use when calling you home warranty company, I did not know that. AIR PRO MASTERS : Bray the scheduling agent 5+ Stars, Ron who talked to me on the phone with compassion and understanding 5+ stars, and Lorenso the tech who came out also 5+ stars. I would highly recommend this company, I put their phone # on my refridge and I will definitely use them should I also have an A/c problem. read more

I had two units installed a bit over one year ago by a different company and one of the units developed a refrigerant leak. We called for service and Andrew came out to assist. He found that the leak was caused by poor installation and insulation by the original company and came back to repair it. The quality of work (fit and finish) of the new pipes and insulation was honestly done so much better than when it was originally installed. I would also like to mention even though we had an appointment for a later date and time, they called and came for the fix a few days sooner due to an available opening and saved us from a few extra days of heat and misery. Their workmanship is of good quality for sure. Their pricing is a bit on the high side for me but at the end of the day, I guess you get what you pay for. Thanks read more

Air Pro Master did a full-house installation for our 4-story, 2-family rowhouse. Our old configuration was a single-zone system, natural gas furnace, forced air, with an A/C condenser in the rear garden. The A/C never reached the top floor of the house which was always boiling hot in summer. Also since single-zone, the lower unit could not control their air but relied on the thermostat in the upper unit. I didn't really know what I needed, but Jose came up with an excellent proposal that addressed all the issues with a minimal impact on walls & ceilings. (I wished to respect the aesthetics of this 19th c house as much as possible, and the solution does that.) The top floor now has ducted units where ceiling height permitted (ducts positioned discreetly above doors), and also ductless recessed ceiling cassettes where ceiling is lower. Top floor units connect to new rooftop exterior unit. Middle two floors use preexisting ducts to new heat exchanger in cellar (not pictured), connected to new exterior unit in garden. Finally, ground floor rental apt now has its own fully separate system with both ceiling cassette and wall-mount units. I am very pleased with the results, and recommend Air Pro Master. read more

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The guy who answered the phone was very rude who had no customer service skills. They had to come out a second time to fix what they did not do correctly the first time. read more

Dennis seemed like a nice enough guy when my home warranty sent him out to look at my issue. He was friendly and spent a lot of time chatting more than anything else. Unfortunately, more talking was done than actual helping. After he left, the problem didn't get fixed. If anything, it's persisting pretty much the same, or maybe even a little worse than before he came. He did mention he'd try to come back later to take another shot at it, but then the claim got denied (or they just diagnosed it as not covered I'm still not entirely sure what the final decision was because communication has been so poor). read more

We had a leaking toilet and contacted our home warranty. They connected us with Air Pro Master and Jose Jauregui came to our home to fix our leaking toilet. We were given a time window of 11:00AM-3:00PM. Air Pro Master sent us a confirmation text with Jose's photo attached at 11:27AM to notify us he was in his way. Wow! 15 minutes later he arrived at our door. He was very friendly and respectful of our home wearing shoe covers before entering. In less than a minute he was able to identify what needed to done. He was prompt, quick and efficient. We are very grateful and highly recommend both Jose and Air Pro Master for any future home services they provide. read more

Air Pro Master Air Conditioning Repair & Installation - Air Pro Master sent us Jose's picture 15 minutes before he arrived - so thankful! - Plumbing Near Me - Las Vegas, Nevada

I had been dealing with a leaking kitchen sink for almost a week, and it was getting worse by the day. I finally called Air Pro Master and I'm honestly glad I did. Crew arrived right on time inspected everything calmly and explained the issue in simple terms without making me feel clueless. He worked no unnecessary delays, no extra charges and no mess left behind. He even checked other pipes around the house to make sure nothing else was about to cause trouble. The entire repair took less than an hour and the leak hasn't returned since. It's rare to find someone this professional and honest these days. I felt comfortable from start to finish, and I would absolutely call him again for any plumbing issues. read more

fraudulent behavior. failure to fix issues on the first visit, and unprofessional behavior, particularly when dealing with home warranty claims. improperly installed parts! guy who answer complain very rude!!! TOLD ME TO WHY i AM CALLING THEM, i SHOULD BE CALLING MY HOME WARRANTY COMPANY! UNPROFFESIONAL! I HOPE I will never deal with them again! request to home warranty not to give them my claims or business! !! read more

We have used Air Pro Masters on several occasions. They replaced our HVAC system s couple of years ago with a great result and just recently we had a water leak in our yard and could not find the source. Their great technician, Maui, came out and found the problem. He was so nice and had a great personality! We totally appreciate this company and their terrific technicians and excellent customer service. read more

Air Pro Master has been one of the worst companies I've ever dealt with, mainly due to their extremely poor customer service. Unfortunately, this isn't the first time I've had unpleasant interactions with them. On Sunday, September 7, 2025, I called because my AC system's fan was making a loud noise. The system had been installed about two years ago, and I wasn't sure if it was still under warranty. When I called, the customer service representative who answered the phone sounded like she had just woken up. I explained the issue and told her I wasn't sure of the exact install date. She told me the system had a 2-year labor warranty and a 10-year parts warranty. She then looked up my information and confirmed I was still covered for both labor and parts. Based on that, I agreed to have a technician come out. When the technician arrived and diagnosed the problem, he told me that I was not covered for labor and that it would cost $450 to complete the repair. I declined, since I was clearly told over the phone that labor and parts were both covered. Later, after checking with my home warranty, I decided to attempt the repair myself. I then called Air Pro Master back to ask how to obtain the replacement part (since parts were supposed to be covered). The same customer service rep answered, but this time she was extremely rude. She told me I had an outstanding balance for the diagnostic visit. I explained that if she had told me from the start that my labor warranty was expired, I never would have agreed to the service call. She denied ever saying I had labor coverage, and when I told her she was lying, she put me on hold. When she returned, she claimed she had listened to the recorded call and accused me of being the liar. I was shocked--why would I ever agree to a technician visit if I wasn't covered for labor? I would have just gone straight to my home warranty provider. I asked to speak with the company's owner, but she refused to provide contact information. When I insisted I would find out myself, she dismissed me and said the owner didn't even live in the country, insinuating it was pointless to try. This is completely unprofessional and unacceptable. Later, the same representative actually called me back. She admitted that when I first spoke to her, she was just waking up and had given me the wrong information because she thought it was still August. This validated exactly what I had been saying the entire time--that I would never have scheduled a technician visit if I had been told the correct information. She eventually emailed me the diagnostic details so I could request the part directly from the manufacturer. This interaction not only demonstrated shockingly poor professionalism, but it also raised legal concerns. At no point did I consent to our phone conversation being recorded. To my knowledge, Nevada is a two-party consent state, which means both parties must agree before recording. I never gave that consent. If anyone has information regarding this company or its ownership, please reach out. I strongly caution others against doing business with Air Pro Master. read more

I had a gentleman come out for an estimate. He went over everything with me. The price was higher than a previous estimate for the same service. He got kind of nasty when I told him I was still getting estimates to see what would be the best for me. read more

Highest recommendation for the tech Maui on the plumbing side. He was very professional and showed that he had integrity, rare these days. He showed us what was needed to maintain our home without pushing add-on services. Earlier this year we had a very positive interaction with an Air Pro Master AC tech who diagnosed and repaired a defective control board on our AC unit. Two previous calls to American Home shield and two different repair companies (not Air Pro Master) resulted in temporary band aid solutions that did not hold up. read more

One star because you can't get a no star rating! Workmanship is average, after the job the office hawks you down for money, even when the job isn't complete. Air Pro Master didn't connect with and set up the inspection with the State. APM said a video inspection would suffice, State Inspector said no and we had to wait for their availability. All the while asking make payment when the job wasn't done...which includes drywall and painting. No the job is done and the office loses track and does not send a bill until 1month later. The office lady was rude and said it was our problem and they would forward to collections. Poor service, rude conversations on the phone from their office, lack of attention to detail, and port accounting practices are why Air Pro Master gets a substandard rating! read more

100+ stars for Maui. We had Air Pro Master come to the house for an annual maintenance visit for our plumbing. WOW did Maui give us an inspection, he sure is the master of plumbing. He's super thorough, he checks every little thing and then takes the time to explain all that he has done, I like that he takes photos for his records as well so if he has to refer back he can take a look at the photos. He truly is fabulous, professional, knowledgeable, patient and so kind. We would request Maui in the future for any of our plumbing needs. read more

My heater went out and after I tried to repair it, it still wouldn't work so I called air pro master to diagnose it. Riley came out and gave me some choices. He can fix the problem but being a 20 year old equipment, he advised that it will eventually give. Instead of nickel and diming me with the same outcome, he suggested replacing my equipment. He and Devin went out of their way to give me the best price at such a short notice and got both my units replaced the following day. Juan and the rest of the crew showed up on a Saturday and got me up and running by the end of the day. I can't say enough good things about the crew and the company. I would highly recommend air pro master to everyone I know. Again, thank you so much Riley and Devin for going out of your way to help us and Juan and crew for doing a great job! read more

Air Pro Master was assigned by my home warranty company. They showed up on time, but seemed unprepared to troubleshoot the problem. The technician hooked up his gauge, noted low refrigerant levels, and suggested there was a leak. However, he did not have any nitrogen or refrigerant on hand to address the issue. Aside from taking a few pictures of the A/C unit, he left without attempting to find the problem. Days later, they sent a report to my warranty company stating that the unit had physical damage and not normal wear and tear. Additionally, they sent me a quote for a new unit. In contrast, I called another company, Supreme Air Conditioning and Heating LLC at 702-757-8464, and they were able to find and repair the leak within an hour. Based on my experience, I would recommend caution with Air Pro Master, as they appeared more focused on selling new units rather than fixing existing ones. If you face similar issues, I suggest seeking other options for your A/C repair needs. read more

Air Pro Master Air Conditioning Repair & Installation - The leak that was causing the issue. Found by SUPREME AIR CONDITIONING AND HEATING LLC 702-757-8464 - Plumbing Near Me - Las Vegas, Nevada

Air ProMaster was great. They took over a complicated water heater installation from another company late in the afternoon before Thanksgiving. Tiffany went over and above to secure water heater and Dominick did the replacement and upgrades and was finished by Saturday morning ahead of the projected Monday or Tuesday completion. Thank you for your great service! read more

The installation went very well they were professional and got it all done even in the rain and bad weather.

Had a new HVAC unit installed this past June. Paid $7500 which was the half from my home warranty. Had to have them come out FOUR!!! times because it wasn't functioning properly and actually shut off a couple times or just kept running. The 4th time a person came out because it wouldn't shut off AGAIN it took him 2 hours!!!! to fix it. Also during that time he had to keep calling another guy to tell him what wire goes where. WTH!!! Suffice it to say I was livid. Anyway I think it might b working properly now. But I don't feel confident that it is 100% right. read more

We needed an annual check of our AC because it was not cooling the house properly. This was the end of August, 2025. Andrew came out and checked the system. He discovered that the coils under the in-wall unit, was frozen almost completely. This was causing the issue. He explained the evap coils and the condensing coils and how they interact. Our AC unit was installed in 2012 so it was over it's expected shelf-life. We ended up getting a new AC unit and a matching evap coil installed. Adam arrived on the appointment date after calling first. He installed both units and ensured the unit s were working. We have used Air Pro in the past and had a smart thermostat already. We are pleased with the system and satisfied with the work. On other issue. Because our old system was not cooling the house, Air Pro had another tech bring out a temporary room AC. That helped keep the house cool for a few days until they returned to install the new AC. The office staff and the techs were great to work with and very respectful. We will use them again. read more

Maui and Ronnie are truly great, honest, highly responsive pros! They will be our go-to's always! Prompt, excellent plumbing service. Thank you guys! read more

I would like to recommend this business for your HVAC needs, I have a property in Las Vegas but I live out of town, so I was at a big disadvantage for getting prompt and professional service. Air Pro Master was on top of the job, they rushed out to my place to give an estimate and beat the other two estimates. They ordered my unit and it was professionally installed the next day after it arrived. There was some slight air noise that my tenant reported on the following Friday and their senior technician arrived first thing on Monday to sort out the problem. It's hard to talk with anyone but a receptionist at some businesses, but not here. They really made the process easy and fast. I paid half up front and didn't pay the balance until the unit was installed via credit card. Most definitely five star service. read more

If you pay cash they are great. If you go through Choice Home Warranty you can expect to wait up to 2 weeks. You are put on the back burner if you have a insurance claim. read more

Took money and did nothing for us. Don't believe me just look at the other 1 stars reviews. Turned off water and left to never return after promising to repair the appliance. A company as dirty as my floor after the leak. Did more damage than good. I now have to go through another company to repair their mistakes. They actually cost me more money and time. Fernando (who the front desk woman claimed "We dont have confidence that he can do the repair") and Air Pro Master is not trustworthy IMO, use at your own risk. read more

Gabriel came to my sister in laws home to service her unit for the change of season. He asked her questions about her home and unit. He came to realization after initial inspection that her unit was under warranty with another company and stated that he could potential void the warranty if he works on the unit and he advised her to call the installing company to service the unit. The value came with Great and honest service delivery. She is very pleased recommends Air Pro Master anytime. read more

expensive and bad company!!!! they charge as if they were brain surgeons!! and my A/C still the same!!! read more

This was to be our second AC company. On 7/31/22, our third floor unit stopped working. The previous company sent over by our home warranty company responded poorly and the technician they sent over was terrible. (The following sunday our second floor unit stopped working but was handled by another company- we couldn't have BOTH of our AC units out so my husband got another company out quickly, thank the lord it was an easy fix.) Arnold was sent over, and I was alerted via text message. He arrived and looked at both units. He assessed that we need a new unit. It was submitted to the home warranty company. As for the visit, the service was good. I don't who to believe here. I don't know if it was the technician, but someone decided to tell our home warranty company that the part would need replacing "because most home warranty companies do not want to replace the entire unit entirely". There were two options (getting a new AC unit would be two weeks out and would cost approximately, $10,500.) So, this particular part is out for five weeks. This would mean nine weeks without AC for the third floor. Ridiculous. My husband called the home warranty company and because they were told that one part needed replacing (*supply chain issues*), we are unable to get a new AC unit. Wow. This is really frustrating. There was a lot of back and forth communication, my husband was taking care of it, but there was a lot of "He said/She said" stuff going on, and there was a lot of miscommunication with the Old Republic Home Warranty protection company (*1979 reviews- average 1.5 stars- on Yelp*). This was a terrible experience, to be out of AC for six months; we slept on a temporary mattress in the living room, because the third floor was unbearable. This also gave us back problems, as this was for several weeks. When it was cooler, we were able to sleep in our bed again, with the windows open, but we were awakened several times each night, because the community is loud and the residents are oblivious (slamming car doors, yelling, pressing the car alarm numerous times). This was not a good experience. In the end, the repair was completed on 1/31/2023. Yes, you got that right, SIX MONTHS TO THE DAY. The three stars are because it finally got fixed. read more

These guys have great reviews but I had a poor experience with them. AHS home warranty sent them due to my AC running hot. At 8:30am my house was at 80°F. The tech Donovan added a lb of coolant and said the unit is fine. 2 hours later it was 82° rising to 87°. I called their office and the lady said "In our eyes the job is complete and there are no mechanical failures" she added "Home warranty will never replace a unit and will continue put band aids on it, but we can sell you a new unit". I said I just want my house cool and if the job was done, my house wouldn't be 87°. She then told me to ask my home warranty for a second opinion. Basically they got $185 for coolant, didn't fix the issue, then wiped their hands clean of me by pushing me off on another company. I filed a complaint with the Better Business Bureau and I'm not the first to do so. Zero pride in workmanship and customer service. Just a cog in the wheel of the home warranty scam cycle. If you care to reply, fix my unit, your business is based on repairing units...... which you failed to do. ***UPDATE*** ULTRA heating/cooling came and diagnosed my unit properly and I'm on my way to an upgraded unit. DO NOT USE AIR PRO MASTER(DISASTER) unless you like your house hot. My bank already reimbursed me for their scam charge. read more

Air Pro Master Air Conditioning Repair & Installation - Obviously NOT REPAIRED as they claim. - Plumbing Near Me - Las Vegas, Nevada

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Company was assigned by choice warranty to replace a kitchen faucet. After going back and forth a few times (mainly because faucet provided by warranty company was bad quality and I wanted same quality installed) they finally did the install couple of weeks later with a self provided faucet. After the install, I had a small issue and I called to let them know. Jorge, the GM, called me back right away, apologized and came out himself to check the issue himself (and got it done within minutes). He is really all about customer service which is very rare these days. I would recommend the company and especially Jorge - his customer support is top notch and he is also very knowledgeable (to have fixed the issue within minutes). read more

Technician came and did diagnostic said it was motor but his boss Eric reported something differrent, he wasn't even in the house. He said he saw it from the picture. Insurance said they will not cover b3cause that Eric said it wasn't normal wear and tear. How can he tell from the photo. When technician came back to bring the fan of HVAC (yes he took out the fan to replace it because he said that was the problem). He said he never reported anything like that, he showed me the report and its his manager who decided we need a new coil. He said coil had nothing to do with the motor and only the motor needed to be fix, not sure whu Eric is claiming something else. Worse part, did not give us any heads up at all. Just decided that we need new stuff so he can get paid. Money grabs​ read more

I got a call from a manager named Jorge who said he just took over. He apologized for the technician's misdiagnosis and asked what he could do to make things right. He agreed to refund me for the service call and tip I gave. Jorge hand delivered a check to me that night. For his phone call and refunding me what i was charged, am giving an extra star. Thank you Jorge for taking responsibility for the employees mistake. read more

Air Pro Master Air Conditioning Repair & Installation - This was the problem, NOT THE COMPRESSOR! - Plumbing Near Me - Las Vegas, Nevada

Everything. Problem solved in 15 minutes. Pavel was helpful as well. Excellent service, recommend and would have them out here again. DB read more