I want to give a big thumbs up for -H-vac. They were highly recommended by a construction friend…read more They got to me as fast as possible. Their office personnel were very professional. They got here ahead of time. And their technician walked me through the worst and best case scenarios. When the technician, Chuck, found the problem, he immediately informed me that it was not a big issue and then fixed the unit rapidly. Chuck was smart, well-spoken, friendly and professional. He even gave me information that helped me understand the mini-split's great efficiency. The price was extremely reasonable. Big Thumbs Up Will Otey

This company is, in my experience, is among the most honest and affordable in town. A while back we…read morehad some rats get into our ductwork. We didn't inspect the ductwork ourself, afraid to crawl in the crawl space, but sort of assumed we needed to replace it. Other companies came out and inspected it and assured us the rats had damaged it beyond repair and that the whole system needed to be replaced, and gave us very high estimates. At long last, we had Tyler, the chief technician at Flores come and take a look. He said that our ductwork was in great shape and the rats had done minimal damage, so minimal, that repairs were not even needed. He had no financial incentive to tell me that truth and I am incredibly grateful. Should we need HVAC work in the future, we will only be dealing with Flores. I wouldn't be surprised if some of the less than positive reviews on this company were coming from their unscrupulous competitors, some who wanted my to pay $10,000 for a brand new ducting system that we apparently do not need.

Spent 30k with this company, but they don't show up or honor their warranty. Say they will come to…read morefix stuff, you wait around all day, and they don't actually show up. Originally was pretty happy with the work, but when my neighbors ask, I can't refer them in good conscience.

5 STARS .. Hands down THE BEST ALL AROUND...their name holds true. Kendra in the office, to Juan…read more(the owner), & ALL of the HIGHLY skilled technicians, including Gabe and ESPECIALLY Mike, who works tirelessly. Their professionalism, knowledge, attention to detail, and especially their work ethic is impeccable. We highly recommend them all.

Had a meeting at my house to get an estimate to replace my HVAC unit and they were able to fix it…read moreinstead. This saved me a bunch of money and they were very nice.

As of 5/10 the air conditioner stopped working completely...Please...do NOT use this company for…read moreair repair! Will call someone else to get it fixed right.

Our air conditioner stopped working on a Sunday afternoon. I reached out on Yelp and the owner…read morecontacted me Sunday evening with times they could come out on Monday. The technician showed up and quickly saw what was wrong and was able to fix it. Great communication by everyone at the company. I highly recommended Embers!

Thank you so much for the quick service. I was able to contact Embers Saturday morning when the…read morehigh was expected to be 115 degrees. They were out by 11:30 am and had my AC up and running an hour later. I appreciated the prompt responses and being able to pay with card. Robert was amazing. I fully plan to use Embers again and will recommend them to anyone.​

Update on my last review. Bob needs to retire. He convinced me to have a new HVAC unit installed…read more It's a great unit but his installer is not certified on the unit and screwed up the installation. Over the course of the next 6 months, I had Bob come out 3 times because of various problems as the weather changed and the system would not work. That alone was bad enough, but The last straw was in July when my AC just stopped. Bob blamed it on my smart thermostat (he doesn't know how to operate them or install them....I had to do that) The next day, w no AC I called out another certified tech who found my drain pan filled w water due to wrong installation so it had kicked in the shutoff valve. 4" of water had to be removed from the attic! At least the drip pan worked. Bob showed up at the same time and got pissed off, but then promised to reimburse me for the repair he had missed the day before. How can you not see 4" of water in a brand new drip pan?! I sent him a bill and never heard anything back. He reneged on his promise to make it right. The whole experience was a major pain. We wouldn't use Bob for anything again.

My air conditioner was struggling to keep up during hot days, and wasn't even keeping up at night…read more I called Bob based on the excellent Yelp reviews. He came out, checked my AC system, and said the cause was a dirty AC filter. I changed it, monitored it for several days, and it still wasn't cooling enough. Called Bob again, he came out and basically said my AC was working perfect, most people would be lucky to have an air conditioner working this well, and it must be all in my head. A month later, I still knew something was wrong with the AC. Called Royal Aire, who checked the system and found it was 2 lbs low on refrigerant. They charged it up, and now it works perfectly. I cannot recommend Bob, based on his overlooking something as basic as a low refrigerant level.

Professional, great advice, and reasonable prices for repair. They saved me a lot of money over a…read morecompetitors quote because they fixed what is broken and don't just slap a new cheap one in place. They have repaired different issues on different properties for us, installed new parts when needed, done the same for several friends, and the owners a local dude with strong acumen and a wicked serve. Doing the right thing permeates this business. Thanks again, keep it up!

Jeremy from Climate and Energy Solutions came out for my Spring maintenance service this week…read more He was very professional and friendly and I appreciated his knowledgeable answers to my questions. I've been very happy with my new all electric heat pump installed by them.

Really terrific experience! We had a surprise flood from part of the hvac unit and these guys did a…read moreterrific job. I called on a Sunday and he promptly got back to me, showed up when he said he would, fixed the problem, came back and did some maintenance, and left the place looking great! Reasonable price, will be using him for biannual check ups from now on. Excellent!

I have been using Story Heating and Air now for 10 years +. 1st call was winter and I was…read morefreezing... of course it was late on a Friday evening. Thankfully Bill answered the call. showed up, found the problem, did a "fix" to hold me over (that fix lasted over 3 years) They earned my continued business from annual check ups to issues, they have always taken care of me and the needs of my HVAC. Thank you for your most recent, very timely service call. ~Lisa

Great service! Flexible scheduling, very friendly staff and workers. I have their service plan…read morewhich is under 12 $ monthly. (I don't know if their current plans are the same $) They service twice a year. Pays for itself.

Have used Royal Aire for twenty years. Excellent service. Technicians are always friendly and…read morealways explain what service they performed and the result.

Jeff is a honest hard working gentlemen who will do a great job for you. He is very clean and…read morerespects your home. His work is clean and professional. Also other companies would not show up for 3 days and he squeezed me in quickly. I was not ready to be without AC when the forecast was almost 100 degrees. GOOD MAN-HONEST WORK! Unlike the man on TV with the fancy paint on his truck.

We have two units due to a remodel by former owner. Had the a/c on one go out and got Jeff Weber's…read morename and number via a neighbor. That was 8 years ago. And since we've had Jeff out at least 4 times. He doesn't try to sell you a new unit (ours are old) and is fair with pricing. He's courteous, prompt, and good at what he does. Highly recommend.