It's Air Canada, eh? I don't fly AC all that often (a few times per year) but I've had good luck with on time arrivals and departures, even into O'Hare. Flight crews are generally ok & the fleet seems well maintained. No airline is perfect, but keep in mind that I fly the worst of the worst on a regular basis (American + Frontier, I'm talking about you!) so AC is decent in my book. Big shout out to the gate agents at Toronto-Pearson, though. I changed my flight in the kiosk which then decided not to give me a boarding pass. The line for "check in assistance" was approximately 10,000,000 people long so I straight up begged for help from a nearby staffer. They were able to get me my pass fast and I made my flight as a result, getting me home several hours earlier than planned. Thanks AC! read more

Yech. Seats that have bottomed out 100 years ago, surly, way over-perfumed/over-cologned tired and jaded cabin crew - yes folks, your passengers really appreciate breathing in your disgusting perfume in a crowded plane. Never touch nor order the "food". Nasty airline. The words loathe and despise don't come close to describing how I feel about this sorry excuse of a carrier. Not to mention 6,000 "announcements" during the flight. Reason I suffered through this experience? It was a good price. But --- everything comes at a cost. Cheap price shit experience. read more

Don't fly this airline if you have a lap sitting toddler or baby!!!! On our return flight from toronto to chicago they made us wait at ticket counter from 1pm to 2:30 pm april 9th because they couldn't figure how to issue our infant seat. We had no problem inbound to canada a few days earlier so we were shocked they were both struggling with this and passive aggressively blaming us for not calling them in advance to notify of the lapsit (we did, when we booked the tickets). Their computers were down apparently and we might have had a trainee who wasn't getting any help from her colleagues chatting to each other. Our baby had a meltdown and started throwing up, and after customs (thankfully) expedited our entry and we ran to the gate, the last to board due to their error, we discovered they had issued us separate seats on the plane, to boot. Baby was sick on plane but they were unhelpful throughout. Next time we go to toronto we will try porter or a US carrier. These people made our baby suffer and i cannot ever forgive that. read more

First time flying business class with them, expected it to be a lot better. The service was great at times, but still had moments where I was waiting a long time for an attendant to come by. The quality food was by far so much better than economy however, I felt like I got the short end of the stick as I sat in the last business class seat they served, which means if any of the food runs out I am out of luck. I wasn't able to get a salad as business class was booked fully. The snacks was pitiful on AC - only chips and chocolate bars, which by the way I was unable to eat any peanut products due to a nearby allergic passenger sitting in economy. Drink selection was not that great either, at other airlines they would give u mini alcohol bottles so that you can adjust the taste of your drink, at AC it was mixed for you. The entertainment system is very frustrating to work with. It is disorganized and very slow. At one point during the flight it had to be resetted and that took 15--20 minutes. Also have to add, they lost our baggage, waiting 3 whole days for it, when they advise it would come the next day. Luckily we were home bound but still very frustrating. I am surprised how they have not priorized the baggage considering the price of business class flight tickets. As well when it finally arrived, my baggage was in a very poor state with 2/4 wheels missing making it no longer useable. read more

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This was a better experience than the one I had in LA. The service was better and the workers were nicer. However, I was a bit annoyed that they were disorganized with the flight to Switzerland. Switzerland flights were once a day when I was here, and they did not account for all the passengers on my plane who were heading to Switzerland, so that delayed the flight. They were also trying to convince people to take vouchers, which I would have if they were able to get me to Paris, Frankfurt or Munich because I really had to get to Berlin for work in less than 48 hours. Anyway, the meals one the plane were okay. I actually did not eat the dinner because I ate at the Expedia Cafe, and breakfast was predictable. read more

Air Canada is always my to go airline to USA if I want to fly direct. The routes they have is decent and get me from point A to point B without any hassle. The $25 each for check bag for North American flights didn't bother me as much as now I try to pack light and that's much easier for travelling and less chance for my luggage to get lost! (I have been on AA and CX flights when my checked luggage didn't even get on the plane!) Food on the plane always sucks anyway...so might as well just skip that! I rather eat real food when I arrive at my destinations! I guess I am stuck with Air Canada... so might as well stop complaining and enjoy the ride. read more

TOTALLY DISGUSTED WITH AIR CANADA LUGGAGE DEPT. Sept 2 arrived from LA destroyed my luggage.. been dealing with the baggage dept name of Angela... 5 months later no reimbursement even getting letter from Bentleys as AC requested...I was an Air Canada passenger for over 40 years till now...ENOUGH! is ENOUGH !!! I want reimbursement ... read more

My initial vote would be to give zero stars. This airline caused us to miss a sequence of three consecutive flights, meaning I had to buy train tickets to get from Madrid to Barcelona. When I filed a complaint, they offered me a $400 travel voucher, but it can only be used for Canadian destinations. I've emailed their "customer service" group because they don't have a phone number. Aside from all the lies I was told by their people to move me along, there's no recourse for them ruining my trip and costing me hundreds of Euros; it's enough to make me vow to never fly this airline again. read more

Not having 1/2 stars is a challenge on Yelp. I would say 3.5 stars. What is Air Canada anyway? It is a North American carrier, Canada's flag carrier, and where the sensibilities from their Brit heritage come across accompanied by concessionary announcements and whatnot for the Francophone population. It lacks the folksiness of a U.S. carrier in that the cockpit and the flight crew address you with the typical Canadian "about, schedule, pasta* " pronunciations and end their sentences with a lilt. The service aboard is indeed competent, but the formality and attempts at friendliness are a little artificial. The food is reliable, though not great. They are usually punctual. The aircraft are clean and tidy, at least at the beginning of the journey. Lastly, because of Canada's cultural mosaic, as opposed to America's melting pot, one can meet some interesting people from all around the world living in Canada on board. I have a major and minor gripe with this airline: a) On a Toronto-Seattle flight on a Sunday night, the lines at YYZ check-in were long and people were stressed. So were the Air Canada counter attendants. When I got up there, the lady at the counter was a total bitch about my roll-aboard cabin luggage. It escalated into a raised voice situation. I was going to prolong the scene, ideally attracting the attention of a supervisor, and seeing that I got boarded. Instead, a nearby counter just opened and the guy who was witnessing this event motioned me over and checked me in effortlessly. I have NEVER seen anything like this in all of my AC flights, with most of them featuring reliably steadfast service. b) I am a member of their Aeroplan program, and have used up most of my flight miles at this point. Domestically, or within North America, I have never had a problem getting a ticket. Cashing in the entry level (60,000 miles) economy ticket to Europe takes work and should be done very early, almost a year before it comes up. The other thing is that I, the passenger (!), wound up suggesting all the possible Star Alliance carriers (Lufthansa, United, US Air, Scandinavian, TAP Portugal, etc.) for possible permutations to get me "across the pond." The two times I've done this, the conversation lasted 45 minutes, but I got my ticket using 60,000 miles. They don't have as many options as they should loaded into their award ticket system, in my opinion. * - it's "pah-stah," NOT "peh-stah" read more

I have never had a worse experience with an airline in my time travelling. I have flown with Air Canada Rouge 3 times now and it was the most abysmal experience flying ever. There was turbulence the entire 5 hours of flight which was a nightmare. Several passengers were sick to their stomachs the whole time. I had to beg them to give me food as I am hypoglycemic, because they do not offer you anything without a credit card (which I do not possess). I had to ask them 3 times if I could please have a bag of chips as I was feeling sick. The staff was rude and blatantly ignored me several times. The seating is cramped and extremely uncomfortable. I wouldnt wish being stuck on a Rouge flight to my worst enemy. It was sincerely one of the most tortuous and unpleasant experiences of a life time and I will be contacting customer service. Even giving a one star is generous as there is no option for negative 5 stars. read more

I'd give this carrier 5 stars for its international flights to Asia. We've never had any problems on our trips to China, and in fact, they far exceed any US carrier or Hainan Air, or any budget Asian airline. Domestic and US service is a little less reliable, though it is improving. The worst service we've ever had was actually with ground staff at LAX. Missed an international flight due to computer failure (had to land temporarily in Las Vegas instead) and they tried to blame passengers for their missed flights, and at first, refused to book anyone into a hotel for the overnight stay. What I really like about Air Canada is their professionalism and the fact that they don't put up with BS and dangerously stupid behaviour, such as one woman standing up in the middle of landing trying to get her carryon down from the overhead bin. They are not afraid to tell people to put their seats up when food is served or sit down or buckle up when their is turbulence. They help you rearrange seats to keep families together (unlike many airlines where the staff tells you to work it out yourself). They've also improved on making sure people get onboard in an orderly and fair manner. Where I'd like to see improvement is with the issue of carryons. Too many people have bags that exceed Air Canada's own limits (weight, number and size). People everywhere rush to get onboard because they are afraid there won't be space for their stuff. This makes it difficult to cope for anyone with a mobility issue. If Air Canada just enforced its own rules, there would be less of this behaviour and getting onboard would be more pleasant. This problem isn't unique to AC, and I have yet to see any airline deal well with it. read more

Avoid at all costs. Two flights in few days. One was grounded for two hours after getting onto the plane. Things happen but no offer of drinks or snacks at all. Next flight delayed over three hours. Again, no compensation or even apologies. The flight arrived and again stuck on the runway an additional half hour. Disappointed to have to do a negative review as I look for every opportunity to give 5 stars. read more

I booked a flight through the Lufthansa website and I was placed on an Air Canada flight from Toronto to Frankfurt. I confirmed that I met all COVID regulations for my arrival and transfer with Lufthansa and I was told over the phone that everything was in order. When I arrived at the airport, I was denied boarding due to an invalid transfer regulation that is listed only on the Air Canada website and nowhere else. In the attached photos, I've included screenshots from the Air Canada website and the German immigration website to outline the contradictory information. After speaking to representatives over the phone from Air Canada and Lufthansa, I was told that Air Canada was in error. I am now out approximately 800 CAD for COVID tests. Bottom line, avoid Air Canada. The information they base decisions on is inaccurate and it will end up costing you money. read more

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Having the airline lose your luggage on a business trip pretty much sums it up. Talking to the locals it appears the consensus is that Air Canada is know for losing luggage. I will say that the plane had great leg room for myself being 6'3 but losing your luggage takes the cake. read more

Delays, delays, and no answers. That's what we received on our last ( very last) flight on Air Canada from Toronto to NYC. WE waited in the airport for more than 5 hours of delays before our flight finally took off. The service is horrible and the crew is unfriendly. There are much better flight choice that taking this airline again. read more

Absolutely f***ing terrible I have flown 4 times with AC, and 3 times was delayed, and my luggage was lost twice. Flights are always delayed, by SEVERAL hours and no one gives a single crap about it. They just tell you "it just happens". Never happened to me with United or American Airlines. If AC would have to compensate their guests, or suffer some sort of penalty when they are late, not a single flight would ever be late! They praise themselves saying the won best customer service award... I call absolute bs. Not at single employee looks like they are enjoying themselves. No one has a smile on their face, and don't even look at you when they reply. I sincerely would rather grab the amount the ticket cost me, and flush it down the toilet than EVER flying with Air Canada again... They don't even have a section to leave reviews on their website. Probably because they know it would get flooded with bad reviews! read more

I wanted to share my very unacceptable & frustrating experience with this airline. I have flown hundreds of times to various places around the world and this has been by far our worst experience ever. From our initial flight from LAX to Toronto there was a delay in departure. Then we arrived to Toronto just to find ourselves with another delay. We tried to be understanding and just wrote it off as sometimes things happen. However, on our departing flight from Nassau Bahamas to Toronto we were supposed to depart at 13:05 but we didn't pull out of the gate until 14:42 due to "Late Boarding." We were waiting for two passengers to board due to their tardiness. Therefore, the rest of us who were on time and respectful of the policies and procedures were penalized due to these tardy passengers. Which is unacceptable. That is unprofessional & inconsiderate of our time and schedules. Additionally, the crew did not communicate efficiently or effectively with the passengers while we were sitting on this plane for over an hour and a half waiting to depart. We had a connecting flight to LAX, which was supposed to depart at 17:45, which we obviously did not make due to the delay in the Bahamas. After almost 2 hours of waiting in line for assistance of an inefficient agent, around 19:50, he booked us on the 20:20 flight. However, he failed to inform us that US customs closed at 20:30. It was impossible for us to go through security, which also had a long line, and make it to the US Customs window with the allotted time. This resulted in us missing that flight as well. We were then turned away from the customer service desk and told to wait for another flight confirmation later that evening for Sunday morning. That email & rebooking never occurred and we were left at the airport with the staff unwilling to assist us because they were going home for the night and we were told to return at 4 am when you reopened. No hotel accommodations or new reservations were offered and we had to spend the night sleeping on the airport floor not knowing when we were going home. The lack of consideration & customer service is deplorable. Once the airport reopened and the staff returned I was informed that the line I was standing in for almost 3 hours was the incorrect one. By the time we went to the correct aisle, mayhem had broken out again. We were unwilling to spend another night in the airport, which then forced me to be proactive and book a flight to San Diego, which wasn't my final destination, due to the incompetency of the staff and company. Additionally, this flight was also delayed 2 hours, go figure. I was also told that my suitcase was at LAX which was also incorrect. At this point Air Canada hasn't resolved my reimbursement request for this flight and stated it wasn't their responsibility to take care of it. I waited an hour on the customer service line just to be told to wait on a response, which is taking about 4-6 weeks. STAY AWAY FROM THIS AIRLINE. THEY ARE INCOMPETENT & UNPROFESSIONAL. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. read more

They are crooks. My sister worked with them for over 10 years. They are refusing to give her what they owe for pension when she reach pension eligibility age. They refuse to appoint a beneficiary. They want to steal. They keep lying and giving false promises. They keep placing more conditions. Once fulfilled they will every time ask for another condition. contact me at ddionysoss@yahoo.com and I will tell you more about the story. read more

THIS IS MY LAST TIME I WILL EVER BOOK WITH AIR CANADA. I would also highly recommend not using this airline. I just had a conversation with the Air Canada Customer Service agent and it was one of the most atrocious handling of customers I have ever had to deal with. The man was yelling, mumbling rude words intermittently, and being condescending at me for asking to please send a flight confirmation email. I don't understand how a company can be so backwards and can't even send an email after my family and I paid so much money for tickets with Air Canada, all the other airlines we contacted were friendly and able to send confirmation receipts. What really bother me was the fact he was shouting at me and my family, I was in shock and thought this can't be real "is this man actually yelling at me" for asking to send a confirmation receipt. The agent said he couldn't transfer me to another agent because it was not allowed (I asked because I was so exhausted after being yelled at and being told I was the first person to ever ask such a request, over and over again). I just wanted a confirmation receipt, but I ended up with a man shouting at me about how he was confused and that no one ever asked such a thing. Air Canada I will never ever book a flight with you and I will be letting my relatives and friends know my experience, so they won't make the same mistakes I did. read more

I can sadly not even rate this airline anymore, even one is too good for them, I've been loyal to them for many many MANY years and nothing but disappointment came out of it! If you are considering having a destination wedding, you can definitely count on @AirCanada to ruin it for you! I was on a DIRECT flight from Toronto to Dubai. I am not getting a chance to be reconsidered or acknowledged for their carelessness. Wedding gowns, shoes, perfumes, clothes etc, all mishandled by AirCanada and they cannot careless! I will never fly AC, I would rather spend extra on an airline that cares enough to get their passengers belongings on a direct flight correctly! BEYOND disgusting! and it is not over.... I will not lose money for their inefficiency read more

I travel quite a bit and book flights all the time and I have never come across so many issues just trying to book a flight. Any time I've tried to book a flight on the website I choose the flight, put all my details in, hit PURCHASE and the wheel spins saying loading the next page but instead come back to the same page telling me to make sure I put the credit cart number in with no spaces, which did repeatedly. I'm ready to spend over $3550 for one of the many flights in Business Class I have to book. UNBELIEVABLE how much time I've spent trying to give you money, Air Canada, but you seem unable to function. Does not bode well for your ability to fly planes... read more

Before 11 o'clock last night I thought this was gonna be one of my best experiences with air canada. There was only 20min delay but we were scheduled to arrive almost on time (only 11 min late) . Isn't that amazing? I mean I have had over 5-hour delay with them (from 7pm to past midnight), so 10-20 mins delay with air canada almost sounds like arriving early to me. So we landed at Toronto Pearson 11 min later than scheduled, the captain announced that there was the gate issue and we needed to stay on board for 10 mins. Then that 10mins turned into 1hr. And this is the second time it happened to me: no available gate leading to over 1-hr delay after landing. At this point I don't know what to say. My only conclusion is that Air Canada always goes beyond what you can imagine. They do whatever it takes to mess up your schedule:) So If you are traveling with Air Canada, my suggestion is to lower your expectations and to avoid tight scheduling. I'm giving them 3 stars because 1) they didn't lose my luggages (yah!) 2) at least my flight wasn't cancelled (S/O west jet). See? Lower your standard really helps!! read more

So, How bad is it? So bad that even though I got a business class ticket both ways, nonrefundable, I went ahead and booked a business class return to get on a different airline. This airline went from OK to bad to worse. Whether business class or first class, the seats are small and there is nothing business or first class about them. The breakfast meal was pathetic and tasted like it came from McDonald's. The customer service leaves a lot to be desired. Will not be flying this specific airline again. read more

Horrible experience flying with Air Canada. Initially they had a 3 hour delay as the crew did not show up for some reason. When we arrived at final destination in São Paulo-BR, we realized that AC had offloaded our luggage without any further communication and sent to San Francisco To Later be sent to Chicago. We had to travel to a different state and they promise delivery of of the luggage before 11 pm PST. However once the luggage arrived in SP we got a call letting us know that it nigh arrived only tomorrow morning despite the promise of delivering in the same evening. We are traveling with young children and need now to wait 2 for our luggage. This is not ok and very disrespectful with their customers. I will never use this airline again. read more

They don't give a crap about you. THEY cancelled my flight, refused refund. Do not choose this airline even as a last resort.

Terrible Customer Service! You can make a mistake, it's how you handle it that counts. I'm currently sitting at Pearson with an extra 3.5 hours on my hands due to my delayed flight. This 3.5 hour delay will mean that I miss the concert/bday celebration my friends were planning for me in Columbus. Look I'm a frequent traveler, I completely understand that things happen delays can occur.... but a 3.5 hour delay due to Mechanical issues the Airline needs to take some ownership for. The first 4 people I speak to at the airport offer to fly me to Cleveland arriving at approximately 6:30pm, but then I have to rent a car and make a 2+ hour drive so not really a solution to my problem. Once I advise them of this the response proceeds to be them shoving a business card in my face with the information for "Customer Relations" no sorry, no apology for the inconvenience, not empathy for my situation (ironically the complete opposite of what "Canada" is known for). I pass another customer service desk, and try again. I speak with a guy named Dennis who is apologetic that I'm dealing with this, and that the best he can do is a meal voucher (for $10 CAD... this will barely buy a bottle of water at Pearson let alone a meal) and hand me yet again the aforementioned "Customer Relations" card. So I find a seat and call Customer Relations where I'm advised... sorry no way to get their sooner, no I cannot give you a flight credit, no flight voucher, no credit of miles, and nope "this company does not offer upgrades for compensation" if you really want any assistance you'll have to find a supervisor at the airport and speak with them. So sent BACK to the same group I started with that pointed me to Customer Relations. All in all I've learned if you choose Air Canada and things don't go perfectly it's not their problem so don't try and ask them to make it right because well that's no one's job. read more

Being Canadian means I have unfortunately had to fly this airline many times in my lifetime. They have misplaced or lost my luggage 13 times in my flying time with them (i.e. twice in one non-stop direct flight from Toronto to Fredericton return trip over Christmas). That is a rate of roughly 60% of my flights with them. Their compensation process is abysmal and I have yet to be compensated for any of these mishaps (not even 1 pair of underwear!). The airline has also been inflexible when overbooking flights when I had a confirmed ticket and seat. They have also been very difficult to deal with and lacking sensitivity when needing to rebook flights for family illnesses. Do not fly Air Canada unless you're willing to fork out money of your own to compensate for their complete lack of service. read more

Dear Air Canada - you SUUUUUUUUUUUUCK!! I could fill a page with all the crap you put us through on our last trip, but I won't waste the time. Bottom line - your delay caused us 2 missed flights and an overnight stay. Lost baggage for 2 days. TERRIBLE customer service attitude - like it was our fault we missed connections you made us late for. The icing on the cake- a $558 overnight stay at a hotel, meals and taxis because you delayed us 2 days and you then denied a request for even a single meal voucher. I truly hate you read more

We have had the worst experience on air Canada returning from our honeymoon. 1) we called and confirmed gluten free meals as my wife has celiac and gets I'll if she get wheat. We paid for an upgrade and our special meal was "not saved' We had a ten hour flight with just a few pieces of fruit. 2) we arrived at LAX after paying extra to have 4 bags and they lost 1. Understandable, we arrived a5/28 at 7pm and they said it would arrive on the next flight at 11 pm and be delivered between 2am and 7 am . OK Next day ... Nothing... We talked to a representative the following day at 5 pm Nothing.. She doesn't know why it's not being delivered. That's a help. No wallet no prescription medication Calling Tuesday 8 am Representative.. Doesn't understand why its not delivered. Said she will call delivery company. Didn't we try this yesterday? In asked Sasha, from India, agent #tp03766 for SAS luggage courier, and they didn't have a number. She at least was smarter than the last from yesterday and googled it for me. 310 337 2991 for SAS and it answered We re sorry our mailbox is full Such a lousy customer service experience Thomas Cramer 951 201 1119 read more

Care for customer is lacking.... Here is my journey Flight was the second leg of a return trip from YFC to YYT. roughly 5 hours before the flight I received an important e-mail about a schedule change, the original flight details were AC8997 at 5:45pm arrive in YHZ at 7:16pm, depart on AC7779 at 8:05pm and arrive at YFC at 8:59pm. Schedule change was on the leg (most expensive on EVAS, from YHZ to YFC) new times: Depart YHZ Tuesday (Tomorrow) Aug 28th at 12:30 41hrs25mins later to YUL, 2hrs49min layover there before departing YUL for YFC at 3:50pm arriving back in YFC at 6:20pm roughly 45 hours behind original schedule and 2 extra days off work for both flying parties. As a result a car was rented and we drove the 400km's to the destination. Car rental $154.01 Gas $48.88 Toll $4.00 Snack/Meals for two $ 7.34 Inconvenience and frustration with EVAS $priceless Since this happened in Aug, I have been given the run around, being referred from customer service to refunds and back again, and I guess it's not anyone's department to deal with customers. Anyone travelling by air in Atlantic Canada knows all too well that air Canada cancels flights flown by Exploits Valley Air Service (EVAS) on a regular basis, to the point that taxi's are used regularly to get people from Fredericton to Halifax multiple times per week, they willingly sell tickets on flights knowing full well there are not enough pilots to fly the routes. The latest response from an Air Canada representative is that the delay and reimbursement for the travel falls on aeroplan or airmiles or whom ever because the tickets were booked on points. We're arguing over the above posted reimbursement costs, meanwhile there was an offer to be placed in a Halifax airport hotel with means for 2 nights, or supposedly a cab costing $800, but they won't pay for a rental car that carried 2 passengers from Halifax to Fredericton because some people have to work and can't be stranded 5 hrs from home for 3 days..... read more

I was a passenger 2010 Sydney to Vancouver. Air Canada were by far the least helpful airline looking after stranded passengers when weather delayed flights. Once on board the airline had left off my special meals & the staff immediately went on the attack. But by far the worst situation was they asked for a doctor for a man having a severe anaphylactic reaction. Being a paediatrician, I was asked to assess the patient. With the upper airway stridor, him pointing to his throat saying he couldn't breathe, his voice husky, swelling of oral membranes, difficulty saying a few words, respiratory distress, persistent cough & wheeze, it was blatantly evident this was an anaphylaxis which could rapidly kill him. I recommended for oxygen, adrenaline, antihistamines, steroids, ventolin. An air steward loudly demanded to know who had their medical qualifications on board. When an American male doctor said he did, this steward pointed to him & said HE IS IN CHARGE, YOU ARE NOT. He didn't sight any papers. He barely made eye contact with me. Unfortunately the other doctor was grossly incompetent. He immediately decided this was 'asthma' & refused adrenaline, steroids, antihistamines. He was an army medic no emergency experience & was more interested in defending his 'years in the army' rather than focusing on the patient. I expressed my concern that we should treat the worst case scenario in mid air in a man who is struggling with airway patency. However, he kept saying: "I don't want to give unnecessary steroids". He didn't understand how benign one-off doses steroids, antihistamines & adrenaline are. Every time I tried to talk he spoke over me & engaged in very immature petty arguments over how he wasn't being heard (despite the fact that he was interrupting me, repeatedly). That the patient was quietly expiring in the corner was less than his self importance. The AC staff colluded with him, agreeing they didn't want to give 'unnessessary medications' with a total under-appreciation of how deeply serious the situation was. They were cold, rude & dismissive. At my repeat urging, they FINALLY made contact with the ground medical team which took several minutes. I felt very strongly that I was being punished for standing up to the aggressive air hostess over my meals at the start of my flight & the patient's life was somehow less important than a power-play with me. I remained as sweet & polite as I could to the staff in order to help the save the man, but they continued their bad attitude. Eventually as the air hostess was unable to effectively communicate with ground medics, she begrudgingly handed me the receiver & then very quickly took it back off me. The ground medics evidently agreed with my management, the patient received the adrenaline, antihistamines & steroids & he started breathing normally & his life was saved. I spent a lot of time reassuring him, finding and comforting his daughter etc. Unfortunately as he perceived the resistance & rudeness by staff towards me, he ignored me other than a brief wave after he came back to normal. After the ground medical team took over & I was internally reassured patient was safe, I resumed my seat. The air hostesses were cold, rude & dismissive when I politely enquired about him. One of them said: "the ground medics always take a cautious approach even when not required", implying I was over treating the patient. I am concerned at the arrogance of such a position, someone who has no medical training. This case perfectly fits anaphylaxis. Afterwards the staff continued to be rude & none of my efforts were acknowledged. Air Canada endangers patients lives by engaging in personal power plays. They will cause a death by prioritizing their desire to power-play with medically trained passengers & refusing to keep an open mind to what is critical to save patients. A complaint to Air Canada was handled very lightly & major issues misrepresented or overlooked. A follow up response from myself was ignored. read more

If I can give zero star, I would like to give zero rating. The service is terrible, flight attendances are rude, pilots are unprofessional, we went to Canada and inbound flight was delayed for 10 hours, we had to call customers service ourselves and find the flight, there was no connecting flight from Denver to Edmonton, we had to fly from Denver to Montreal and Montreal to Edmonton, outbound flight from Canada was also late for 90 min, initially announced as maintainable issue, later announced as mechanical issue, they don't respect customers' time at all,the worst flight that I have ever had in my life. If you don't want to waste your time, energy and money, never purchase from air Canada. The biggest regrets! read more

We were scheduled to leave Ireland on from Dublin Airport on Air Canada Flight. The flight was scheduled to leave at 1210 hours and we were at the airport well before 1000. Upon arrival we were advised the flight was delayed a few hours, which is understandable, it happens. However, we were offered no apology and no explanation of why the flight was delayed. As we had a connecting flight in Toronto with a layover of only 2 hours, I asked about that flight as well and I was told I would be missing it, but that other arrangements would be made. 3 hours later I inquired as to whether there was any news about a new flight and was told that they (Air Canada) were busy and would not even begin looking for new flights until we were in the air. That was frustrating. Once the flight boarded and we had been in the air for hours, they did give an extensive list of new flight numbers over the PA because they had caused EVERYONE to miss their connecting flights, but ours of course was not mentioned and when we asked specifically we were told that for ours we would just have to ask someone when we got on the ground because they had no info. Also, this is beside the point but on the way there I was quite embarrassed by the condition of the plane that travels from Toronto to Dublin; it was in poor condition and did not even have monitors built in for entertainment which to me is ridiculous in 2014! After listening to an argument between flight attendants as to whether or not those of us with connecting flights needed to go through Canadian Customs and if we had to do US and Canadian Customs forms which was really unprofessional we landed and were herded here and there. We had to pick up out baggage and take it to be checked again because Air Canada had no idea what flight we would be on so they did not send it through to Our final destination. When we finally arrived at the gate, there was a table with boarding passes spread out all over it and of course ours was not there. We had to go elsewhere and see "customer service" who told us to go back to another floor and start all over again. When we finally reached the front of the line, we were placed on "standby" for two different flights and told to take our own checked baggage to another area and load it onto a conveyor belt. We went through customs again. We got to the gate and waited for our name to be called. When mine was, I was told there was only one seat and I would have to separate from my companion but he would most likely get on the next flight! I actually cried. When I arrived 3 hours later than originally scheduled, my baggage did not arrive with me. I waited until the belt stopped and then made my way to the attendant in disbelief. She told me to file a claim. I was pissed at the horrible customer service at this point. I asked her if there was a supervisor I could talk to and she said no. I told her I wanted the 24 hour customer service number and she gave it to me. I waited another 2 1/2 hours for the next flight to come in and during my wait I called the number I had been given three times...The first time I waited 27 minutes and the connection died. I called back and after exactly one hour on hold waiting for a rep, the call disconnected. I called again and only made it 18 minutes before I was so furious I had to disconnect. (I also called the following day from home and never got an answer. Unbelievable.) Our luggage was not on the next flight either, so we left at 1:30 am instead of 7pm as scheduled and lost money on the car service we missed. I work in customer service and I have no idea how this company stays in business. Sorry this is so long but I had to vent! First and LAST time ever using this company. read more

C U S T O M E R S E R V I C E R E V I E W We had a dreadful dreadful experience with AIR CANADA at Toronto's Pearson Airport that our group (8 people in total) should not have EVER endured. Let me break down our day (March 30, 2014) from beginning to end: (1.) Flight arrives into Toronto at 6:25pm. (2.) Head to baggage claim to get our bags for our connecting flight to the States. (3.) Go thru customs and head to the connections area to drop off our bags. (4.) Wait an hour in line for AIR CANADA to check in all of our baggage. Mind you, ONE person is checking HUNDREDS of people's bags - clearly there's an issue with under-staffing. (5.) Go thru Airport Security Clearance. (6.) Get to a nearby kiosk to get our boarding pass, but both machines do NOT work. (7.) Run to AIR CANADA's check-in desk, but are abruptly halted by an AIR CANADA manager for being 5 minutes late (arriving at 8:05pm) and being informed the cut off for checking in was 8:00pm and that we would NOT be allowed to get on our flight, and we would have to catch a flight out in the morning. (8.) This would only be the beginning of our miserable 5 hour AIR CANADA ordeal. We were then sent on a wild goose chase by AIR CANADA from one person to the next, desk to desk, floor to floor, terminal to terminal, with no resolution or assistance until 1:00am!!! In passing, we watched as AIR CANADA employees purposely walked away as customers approached (knowingly avoiding to help), elderly couples being shuffled from desk to desk, and other wary travelers being shrugged off in the same RECURRING appalling manner. AIR CANADA's motto is clear: give PAYING customers/passengers ABYSMAL & INADEQUATE customer service and stand ACCOUNTABLE for nothing. read more

I'm almost certain Air Canada goes out of their way to try and make you feel as frustrated and as uncomfortable as possible. My story with Air Canada begins with our connecting flight to Vancouver. For whatever reason luggage cannot be transferred directly through Air Canada. Instead baggage must be collected from baggage claim, walked over to a nearby luggage belt (a MERE 15 feet away) and then you must go back through airport security to catch your next flight. This is extremely stressful when you only have 30 minutes in between flights and Air Canada can't figure out which baggage claim you need to collect your luggage. Picture a group of people running from carousel to carousel - "please collect at claim 2, nope sorry we meant 13, no last time 1, sorry again we're sure it's 10." It was like musical chairs without the fun. On our journey home the flight was delayed 2 1/2 hours causing us to miss our connecting flight to Indianapolis due to a cornucopia of difficulties including incorrect luggage being transferred to our plane that needed to be sorted out and reconfigured. No worries though, after we finally got up the in the air the pilot made us feel more comfortable by pointing out the various forest fires we were flying over "please if you would turn your attention to your right and left windows where you can see smoke coming from the ground below. Isn't it just a sight to behold." This was about the time when I pushed the help me now button for the flight attendant to bring me my $7 Tanqueray. After landing in Toronto roughly 30-40 people had missed their connections. Once we finally received our hotel vouchers, food vouchers and new flight arrangements we discovered Air Canada booked our new flight two days out and only provided us food for 1 person. After explaining our concerns we were given a nice long eye roll and a you will just have to call and get things figured out on your own, there isn't anything we can do. Gee thanks for nothing Air Canada! I guess things could always be worse. There was a party of 5 that were only given a room and meals for 1 person. I feel fortunate I didn't have to share a bed with uncle Bob, my grams, mom, and brother. The slogan for Air Canada: "We could give two sh*t's about your travel experience! We're not happy until we can make you as unhappy as possible!" Never again will I fly Air Canada and I hope you never have to either! read more

July 29, 2014 - as submitted to the customer service section of their website. ------------------------------------------------- Dear Air Canada, Shame on you. Tonight I traveled on flight AC7313 from Toronto to Indianapolis. The flight departed 90 minutes late and arrived a full hour later than scheduled. We boarded about 15 minutes late and after 15 more minutes waiting, the pilot came on the intercom and said they were working on paperwork for a couple of passengers and also they were waiting for a crew to load luggage. Some minutes later, the passengers boarded, but it took another hour before the luggage could be heard to be loaded. Another data point: About an hour into the total delay one of the pilots came to the cabin and someone asked if the luggage was still being loaded? Pilot: "They say they'll be here in two minutes." From the time the flight took off, until it landed; no explanation, no apology, not a single word was spoken about the flight delay. On my way home, I called Air Canada (AC). The AC representative said that there was some indication in the record of having to wait for passenger paperwork. This is simply not true. The passengers were on board at least 40 minutes before the luggage was loaded. The delay was because there was no ground crew to load the luggage. The AC representative also went on to say that AC has no policy about delayed flights and customer satisfaction. I understand what's happening. The flight to Indianapolis is at the end of the day and has no connections, so delays cost Air Canada nothing (in theory). Because of this misguided notion, the Indianapolis flight is last in line for the services of the spread-too-thin ground crew. The pilot is supposed to make some sort of apology (probably). But the pilot believes it's not his or her job to apologize for something that isn't their fault. Maybe its understaffing to save some money. Maybe its poor planning. Maybe its poor supervision - who knows - certainly not the pilots fault right? And the flight attendant can't say anything because that's not their job either I guess. The point is, NOTHING was said about Air Canada causing an entire plane of people to be an hour late due to no fault of their own and the complete fault of Air Canada. The arrogance of this is astounding. First for causing the delay to begin with and then for blaming passengers for it and then for offering no explanation or apology. Additionally (and FYI) this flight is code share with United. United says to go to AC to check in, but the AC website won't allow seat selection or check in. I called in to get a seat assignment yesterday and then called again today to provide some personal feedback about this delayed flight. ACs estimated hold time of 20 to 30 mi for each of these calls was very accurate. So all in all, AC has wasted 2 hours of my life with calls and flight delays for a single round trip to Toronto (less than 3 hours in the air). It's difficult to cover up this level of dysfunctionality in an organization. Customer focus... pfffft. Oh yeah - I just wasted another 30 minutes providing valuable feedback that will surely go nowhere. JT read more

Is it fair to say that Air Canada is the Southwest of the north? It's safe and you know you'll arrive at your destination eventually, but there's nothing too fancy about it either. Prices are totally reasonable and there are TV's at each seat, which helps make a flight go faster for sure. It never hurts to get caught up on "The Middle" or "How I Met Your Mother", though I'd rather have Direct TV like Virgin America and get a little "Real Housewives" action instead. First world problems... One of the few airlines that still serves food that you can either pre-order or find something to munch on during the flight. I made the mistake of getting sushi once, don't do that again! Not only was the California roll kinda gross, but it's hard to open those little packets of soy sauce and not make a complete mess. That is probably a "duh" anyway. I've flown Air Canada for two separate trips and will likely use them again for future visits to our NA "neighbour", so it's not all bad. A very hearty "OK" fits the bill just fine. read more

Two stars, Air Canada. And really - those two stars are reserved for the ONE flight attendant on my return flight from Athens, GR that understood my need for more than one bottle of Cabernet Sauvignon was NOT to get belligerently drunk and start an onboard riot - but merely to help me knock out to better endure the 11 PLUS hours necessary to cross the Atlantic. I mean, really - you would think for the amount of "fees" and "taxes" associated with a flight there wouldn't be an issue to hand me two bottles of red. After all, this ain't no Cesna, lady. It's a full flight. Onna a Boeing 767, nonetheless, that seats over 200. Your apt reply "Oh noes, I'm not allowed to do that's..." The AC attendants on the way to Athens had no issue with it, whatsoever. Nor did it pose an issue when I flew Air France last year to Paris. (Note to self: do NOT confuse Air France with Air Canada. For shame! Even the French spoken is different!) I blinked, somewhat stunned trying to understand your desire to police my beverage intake. I wasn't asking for a case, dear madam. I simply want to sleep and one bottle of red ain't gonna do it... neither will spacing out my one drink minimum over the hour and a half it takes for you to serve 100 other people on your side of the plane. Sigh. Thank youse abound, though, to the one flight attendant that heard my inner cry. He handed me another bottle of red when the flight police wasn't looking and gave me a wink. There is salvation in the airborne heavens, after all. Other reasons which lead me to never choose to fly Air Canada again are having to pay for food OF ANY KIND during a 2+ hour flight. My flight from LAX to Montreal was 5+ hours and the only way to even get a snack was to whip out the plastic and pay. Geez. I know times are tough, but gouging me $13 for a crappy sandwich and a thimble of vodka isn't going to make strides for you economically. Or is it? Of course once you board in Canada to travel abroad you get a meal. At least that's what Air Canada calls it. Or more directly - they call it "chicken or beef." "Would you like chicken or beef? Chicken or beef? Chicken or beef?" resonating down the aisle. I appreciated hearing that almost as much as - "Headset? . . . Headset?. . . Headset? . . . Headset?. . . Headset? . . . Headset?. . . Headset? . . . Headset?. . . Headset? . . . Headset?. . . Headset? . . . Headset?. . . Headset? . . . Headset?" Ok, actually the 'headset' thing made me giggle a little. Imagine - a very monotone, discontented voice repetitiously inquiring. And speaking of headsets!... Air Canada, your EnRoute website for onboard movies and entertainment is a complete lie. Lie. Lie. LIE, Air Canada. For shame! I was sooo looking forward to watching 'The Girl With the Dragon Tattoo' on my personal Inflight monitor, impressed that you finally took the leap into the new century but syke! There were no personal inflight monitors. Just the crappy old school middle of the aisle, so far away you can't see a thing, not like it matters, omg - are they showing Tom Hanks 'BIG'??? One screen. 200 people. 12 hours?! Sigh. Another bottle of red, please. I just might insight a riot. read more

Late for first connection inbound, made it with 5 seconds to spare. Late for first connection outbound, no such luck. Now sitting at Montreal on standby for a flight in 2 hours, may or may not get on, may or may not make connection tomorrow morning. Gate agents are treating us like lepers. Didn't cause this problem you did. Never again. read more

WARNING!!!! Air Canada and it's affiliates are the Worst air lines ever!!! They have screwed me out of two of my two flights by canceling and overbooking and not informing me till I was already at the airport and have done NOTHING ABOUT IT to get me home. There was no way given to me to check in early. Period. I even tried calling customer service. While waiting for my flights to get sorted I have now overhead no less than 10 people complain about similar cancellations and over bookings and general flight delays on nearly every flight. DO NOT WASTE YOUR TIME AND MONEY!!!! read more