I 100% recommend Flair Airlines for major flights leaving major hubs like Toronto. I read tons of negative reviews beforehand and we were very nervous our flight would be cancelled for delayed. We purchased the travel interruption service via Flair airlines and had no issues with transportation. Check-In: It was super easy to check in online 24 hours before our flight. Make sure you write down the six digit code confirming your flight when you pay for your tickets. This is your code for checking in both ways on a round trip fare. As long as you have this, you are golden. We checked in online and waited in line in Toronto. The line was short and moved really quickly. We arrived three hours before our flight and it was the perfect amount of time to check in, clear customs, have a second breakfast and board the plane. Take Off: Our flight boarded on time and it was smooth sailing. The flight left 20 minutes late and the pilot profusely apologized. Compared to Air Canada and West Jet last year, flying with Flair was a breeze. The other major airlines were so chaotic during check-in and were delayed 10 hours and 7 hours, our experience with Flair was a breeze. The Flight: The flight was good but the app they told us to download for in-flight entertainment did not work either way. There was no in-flight wi-fi and I was disappointed they advertised this service. The flying was smooth and we only hit turbulence one time both ways. The landing was smooth both ways and the pilots did an amazing job. The seating is also bigger and more spacious than the seating on two of Canada's major airlines that we flew on earlier in 2023. The Food: Flair airlines offers food like pizza, nachos and other glutinated items. If you have food allergies or are gluten and lactose intolerant like me, there will not be anything you can eat. I recommend you buy snacks in the airport or bring them from home. Baggage: I have qualms regarding the baggage. I purchased Flair airlines baggage insurance and it apparently only covers bags that do not arrive. My bag was cosmetically damaged during transit and they will not cover this. I was very disappointed to see my beautiful red bag covered in black grease. Would I Recommend Flair Airlines: I recommend Flair airlines for flying out of big hubs or flights that appear full. I would not recommend Flair for trips from/to smaller hubs where the flights do not appear full, as I heard horror stories about flying to/from Abbotsford, Calgary and Vancouver. It appears leaving Toronto and heading to a warm destinations like Dominican during the holiday season is a safer bet. I would recommend you get the travel insurance as it ensures you'll be on a flight within 3 hours if your flight is cancelled or delayed. read more

I have done the Canadian Transportation Agency for flair with successful outcome, dm me on instagram if you need help!! I've used in Dec 2022 and more recently April 2026. In Dec 2022, I was very lucky to board the F8500 YFK TO YVR and F81501 from YVF to YFK(Waterloo airport). With a ski bag, boot bag and personal bag Lucky is an understatement, I was grounded for a week along with many other flights and fortunately YVR airport stepped in to compensate hotels, meals and transit because Flair Airlines was not providing any compensation or accommodation. In this same flight, I took on a ski bag that was only used for one other trip and a boot bag. I even stored my helmet in my boot bag padded with towel. My ski bag was ripped and my boot bag was also damaged, along with the helmet being crushed. There was a big dent. After 3 years I did get a resolution with Canadian Transport Agency for my ski baggage refunded, the compensation for a new ski bag and compensation for a new helmet. I didn't both with the boot bag- it was old. In this experience I found severe inconsistencies with handling ski bag and boot bag. Flair YFK expected me to duct tape the boot bag with the ski bag. And truly before leaving I did try to get clarification as some standard ski bags only have room for skis and poles. While at YVR. they did a quick test on the skis (not sure what) and away I go in the oversized section. So after being stranded for a week with excessive wait for Flair to go on repeat cancel flight then reschedule a week later I took a break from Flair. In April 2026.i took it to YFK TO YYC and YYC TO YYZ with a ski bag and a personal bag , I decided to give it another try, one thing is that going from YFK would save me the transfer time to Toronto Pearson airport. This time at YFK I wasn't asked to duct tape my boot and ski bag INTERESTING! So this time, I took a roller style where I placed two boots and one ski in one bag and a second bag to carry another set of skis. In the bag, I carried another ski bag for the boot just in case I got separated from my travel companion. It was easy breezy but the personal bag size limits POST flair bag sizing scandal was a bit sketch and heavily enforced. So much that they are tagging carry on and personal bags. On the return from YYC to YYZ, I watched another patron with a ski bag and a standard boot bag (side hang mount with space for helmet, snow pants and snow layers), have his content ripped apart. Understand that if you are skiing, you will also be carrying long johns, extra layers, ski jacket (built with arm ventilation and snow skirt), snow pants (with vents potentially) and a person may have a conventional jacket depending time of year. While I didn't have issues, there is a severe inconsistency and I dunno if he just had a hard time because the patron was not familiar that you can't fit boots in some ski bag configurations. And while the website doesn't specifically say restrictions for ski related clothing- there shouldn't be much of a restriction. I should mention snowboarders have but pads, elbow pads, knee pads- and some pants are built in with the ppe. My travel companion got dinged for $100 just carrying a standard puma bag- usually around 6kg with a Mac book and some light clothes. IF HE DIDNT PAY THE $100 he would not be allowed to board the flight is what he shared with me. The competitor Air Canada was running flights around mid-$500 to $600 and with my branded credit card I get two checked bags. So $420 vs $600. I'm not sure it's extremely worth the hassle with the additional fear of being surcharged. Overall in 2026 the difference with handling is that flair offers a $60 credit if they are delayed up to one hour. YFK to YYC I found my wait time 50min, not enough to get a credit. I also found that each reservation was made separately and this resulted in randomized seating-some children separated from their kid. I also noticed a credit card charge applied on reservation- so debit saves you- but then you can't use the benefits for flight delays and travel interruption. The change fee was $190 for me to change my return fromYFK to YYZ, because change was within 7 days. Overall lots of anxiety travelling with strict personal bags. You sort of have to make sure your destination has washing ability because you're packing lighter. Overall travelling with a ski bag with boot bag or all in one roller is possible but I have overall anxiety. I certainly don't argue that my flight with ski gear was around $300 per person and I added a $190 change. If I used Air Canada, I would be charged similar unless it was a point redemption then I have 24-48 hours to refund the points and taxes. I should note that the flair website restricts one set of boot and ski per passenger while paying for checked baggage with air canada you can fill it with as much skis- so I usually throw all the skis in a standard roller and boots in a hard case luggage. read more

This is a very expensive "budget" airline. My Flair ticket was 2.5 times the cost of AirCanada and Air Canada allows for free checked-in baggage and FREE alcohol. Flair is very strict about baggage size. They charge for carry-on items and do not provide any water or snacks on the flight. No entertainment. Boarding the flight takes a long time because they need to tag every item as personal or carry-on to make sure that they can maximize the amount of money they squeeze from the common folk. Avoid Flair if you can. read more

I do not recommend flying with this airline: unjustified delays, excessive scrutiny of hand luggage and carry-ons, and unfriendly staff. I will do my best to avoid flying with them again. read more

Dehumanizing experience at the gate. Agents were measuring everyone's bag and it was no exaggeration that at least 1/3 of the flight were on the floor putting on their extra clothing to reduce bag size. What did I see after the second measure? Everyone putting their clothes back in the bags... All airlines have some leniency but not Flair, especially when it's rumored that agents get money for every carry-on upsell. Never flying with them again. read more

I would NOT recommend Flair Airlines to anyone. Please read their cancellation policy, which is the weirdest one I've ever seen. I've got a very bad experience with them. It was our first time hearing about that airline and booking with them via Expedia, but we will never book again. 1) It took half an hour or more to wait on the Chat, and over the phone for customer service. 2) They are holding our money of over $3,000 for travel credit for 24 months while they already deducted $109 per person per flight. For our case they deducted almost $1,000 for the cancellation, and the rest amount was hold for travel credit. We are not sure about our travel plan in the next 24 months, and they said the travel credit will be expired in 24 months!!! 3) They charge unbelievably high fee for baggages. Never fly with them! read more

Flair Airlines - Their Cancellation Policy posted on their website - Airlines Near Me - Mississauga, Ontario

The worst customer service experience at Flare. The lady named Sharon was extremely rude and seemed very unknowledgeable, and she was not helpful at all, which made the whole experience very frustrating and caused us to miss our flight. read more

Very disappointing experience with Flair Airlines. I was charged over $100 simply because my reservation did not include my second last name. This has never happened to me before with any other airline in Canada. My identity was clearly the same person, and I only needed to add my second last name to match my travel document. This was not a passenger change, just a simple correction. Charging more than $100 for this feels excessive and unfair, especially for passengers from countries where using two last names is very common. Additionally, the person assisting me identified herself as "Yullia" (no last name provided) and stated she was the leader or supervisor. Unfortunately, she provided no technical explanation or helpful information, and there was very little transparency about the policy or why such a high fee applied. The overall experience felt unprofessional and frustrating. Customers deserve clearer policies, better support, and more reasonable fees for minor name corrections. I would strongly recommend double-checking everything before booking with Flair Airlines and considering other airlines to avoid unexpected charges. Even they charge for check in!!! read more

Terrible Experience with Flair Airlines--Avoid at All Costs My experience with Flair Airlines has been an absolute nightmare. After booking our flights months in advance, Flair cancelled them due to route changes, leaving us scrambling to rebook elsewhere. I contacted Flair over 15 times via email, more than 20 times by phone, and multiple times on Facebook chat. Despite being consistently polite and professional, Flair's customer service was shockingly unresponsive. They hung up on me, ignored my calls, and provided conflicting information at every turn. I talked to Dan, Chris, and Diaz; I have all the names. The most infuriating part is that after repeatedly confirming with Flair's agent, Zoe, that we would receive a refund, including verifying our credit card details and confirming multiple times over the phone, we were ultimately told we would not get a refund. Instead, we were offered credits with confusing and inconsistent dates. This is a blatant disregard for customer trust and transparency. In the end the entire process has been a massive waste of time and money. I strongly advise anyone considering Flair Airlines to steer clear. This has been an incredibly frustrating and disappointing ordeal. DO NOT USE FLAIR AIRLINE read more

We booked flights to Vancouver via flair and I must say I must've not regretted it more. They booked us all on separate seats and upon requesting them to put us together, they said since the prices are so low, we book seats separately. What's worse is that they didn't allow us to swap our seats with another passenger saying every person is required to sit on their assigned seat. Trying to deliberately ruin someone's flying experience to make a few dollars is definitely low. Will not recommend read more

The absolute worst airline in the world. Don't do it. You will spend months trying to get refunds for flights they cancelled or charges for things they didn't provide. It's really crazy that this airline is still allowed to operate. read more

Very bad experience with Flair Airlines. They were extremely strict about baggage. I had flown four international flights, all booked at the same time, with the same laptop backpack and carry-on bag, and no other airline had any issue. However, Flair forced me to pay and even made me remove some items from my backpack and leave them behind. When I explained that my bank account was temporarily blocked due to issues I had in Europe, they made me leave my carry-on bag (which weighed less than 6 kg) with all my clothes at the airport, and I had to board the plane without it. This was very stressful and completely unacceptable. In addition, I had a small gift bag from Amsterdam containing cookies and chocolate, and they told me I had to pay extra for it or I would not be allowed to bring it on board. After a long discussion and speaking with the manager, they finally allowed me to take it with me. They were also very aggressive even about my small laptop bag. The flight was delayed 30 minutes, there were no charging ports on the plane, and the aircraft smelled very bad, like a bathroom. I understand that budget airlines charge extra fees, but this level of treatment is unprofessional. I will not fly with Flair Airlines again, and I do not recommend it to anyone. read more

This airline is absolutely disgraceful. Due to traffic, I arrived at the gate 40 minutes before departure -- five minutes inside their supposed cut-off. The plane was grounded. Staff admitted they could check me in -- but refused, stone-faced, even knowing I'd miss an important family event. Separately, when my wife accidentally booked the wrong flight and canceled immediately, Flair charged over $320 to reschedule. Their "customer service" promised three separate supervisor callbacks. Zero happened. When I finally fought my way to a supervisor, they smugly told me they couldn't have helped anyway. Flair Airlines doesn't just have bad service -- they have no service. They don't see you as a customer. They see you as a credit card to milk. I will never fly Flair again. Spend your money somewhere you're treated like a human being. read more

Their ridiculous personal item restriction will hit you back when you are boarding. While my backpack was totally okay with Air Canada and WestJet, Flair charged me $95 for the size of school back pack. No wifi, no on board entertainment. DO NOT USE FLAIR AIRLINE. It's like a scam. read more

My Experience Flying with Flair Airlines (F8521 YKF-YYC, 21-Sep-2025 | F8520 YYC-YKF, 26-Sep-2025) I usually do not write reviews, but my recent experience with Flair Airlines was so disappointing and hurtful that I feel it needs to be shared--not just for future passengers, but also for the airline authorities to understand what is happening on their flights. While I acknowledge that some employees were genuinely trying to do their jobs, the overall treatment I received across both flights (Waterloo Calgary and Calgary Waterloo) left me feeling disrespected, mistreated, and even indirectly discriminated against. 1. Departure from Waterloo (Flight F8521 - 21-Sep-2025) At the baggage check-in in Waterloo, both my carry-on and check-in bag were under the allotted weight. However, because my bag appeared slightly "fluffy," I was forced to place it in the airline's size-check device. This equipment was extremely dirty, rusty, and poorly maintained. As a result, my bag got scratched and stained--my black bag literally turned brown from the dust and rust inside. The staff handling this were also rude, unfriendly, and dismissive. There was no courtesy, no attempt to explain politely--just a harsh attitude that immediately set a negative tone for the trip. 2. Return from Calgary (Flight F8520 - 26-Sep-2025) The return trip was even worse and left me with an extremely negative impression of Flair Airlines. Repeated bag checks: At Calgary airport, my bag was checked, weighed, and tagged at the counter. However, upon reaching the gate, despite already having the official tag, I was singled out and forced to place the bag again in the size-check cage. When I asked why, the staff brushed me off and insisted it was required. This wasn't just done to me but to several passengers, creating a long line and delaying boarding. It honestly felt like the staff were intentionally targeting people, looking for excuses to declare bags "non-compliant" so they could charge extra fees. This practice felt unnecessary, unfair, and to me, indirectly discriminatory--almost as if certain passengers were being picked out deliberately for stricter checks. Cabin condition: The seats on this flight were very old, stitched in places, and even torn in some spots. For an airline that charges extra for everything, the condition of the seating was shocking and unacceptable. It gave the impression of poor maintenance and complete disregard for passenger comfort. Safety demonstration: During the mandatory safety instructions, one flight attendant was literally using the safety manual as a paper fan to protect her makeup while giving the demonstration. This was in full view of passengers, and it came across as careless, unprofessional, and disrespectful. Cabin comfort: The plane was uncomfortably warm throughout the flight, with the AC barely functioning. Passengers were visibly uncomfortable. Noise levels: I was seated near the back, and throughout this midnight flight, several crew members were extremely loud, laughing, giggling, and having personal conversations during takeoff and the flight itself. Passengers who wanted to rest--including myself--were disturbed and unable to sleep because of the noise. All of these incidents combined showed a lack of professionalism, poor training, and no concern for passenger experience. 3. Overall Impression Both flights left me with the feeling that I was not respected as a paying passenger. While I understand not every employee behaves this way, the majority of staff I interacted with were rude, careless, and unprofessional. The way my belongings were treated, the repeated bag harassment at boarding, the terrible seat conditions, and the dismissive behavior of the crew all created an environment that felt hostile and unwelcoming. I cannot ignore the impression that some of this treatment bordered on indirect racial bias, as I noticed a pattern in who was being stopped repeatedly for checks versus who was allowed through with ease. While this may not be openly acknowledged, as a customer I felt the difference--and it left me deeply hurt. Final Words For the same fare, other airlines not only treat passengers with dignity but also provide complimentary snacks, drinks, and Wi-Fi. Flair Airlines, on the other hand, charges for every little thing while delivering the lowest standard of service I have ever experienced. This experience has convinced me never to fly with Flair Airlines again, and I will strongly advise friends, family, and colleagues to do the same. A few hardworking employees cannot make up for an overall culture of rudeness, negligence, and unfair treatment. Passengers deserve respect, fairness, and professionalism--not humiliation, harassment, and indifference. read more

Booked 2 tickets for my wife and myself and they seated us a opposite ends of aircraft, when I asked if we could sit together after checking to see over 20 empty seats they said we would need to pay extra, what a scam. They also made us pay over $200 for 2 small backpacks, more than the price of the tickets.... Zero service, will NEVER fly this airline again and I fly often. read more

My first experience taking Flair, and it's the last. If u think ur saving money, think again. They don't use standard carry-on sizes, and you pay for absolutely everything. The airport staff are very rude, and u leave feeling very taken advantage of. The cost turned out to be more than a flight with either Air Canada or WestJet. It was the worst flight experience ever. read more

3 flights to my destination in Canada on orher airline. 2 separate flights to return with last leg being with flair. My same exact personal item from all the other flights wouldn't fit in their little test compartment. I said I would just wear the jacket from the inside of the back pack to reduce the size. Was told I can't just wear it and had to pay 95 bucks to reclassify as carry on. What a scam airline! read more

The worst experience I've had in Canada. If you're planning to enjoy your trip, never choose this airline. They add unexpected charges at the last minute, their customer service is unhelpful, and they find ways to charge you again for services you already paid for in the first part of a round trip. Their practices feel dishonest and misleading. They act as scammers. read more

Flew Winnipeg-Toronto-Winnipeg with the exact same backpack that fits Flair's own "personal item" guide. On the return, I was pulled aside, ID demanded, told I suddenly owed $89+tax (no receipt), and threatened to be "flagged." Staff flipped their nametag when I asked for a name. Others with the same bag boarded free. I didn't even use the overhead bin, because there wasn't space anyway. This felt less like baggage enforcement and more like a cash grab. Flair's problem isn't overhead bin space - it's what's going on over their heads in management. read more

Nothing Flair can do could improve their services. They are beyond recovery. This is the WORST airline I have ever traveled. And I travel a lot. Tgeir agents are rude. Their seats are made to fit children 5 years old and under. All this "may be" tolerated if they are as cheap as they claim. But they have so many tricks and hidden charges that passengers end up paying a lot more for much less. THIS WAS A ONE TIME MISTAKE. NEVER AGAIN. read more

I recently took flair for a short flight and was absolutely disgusted with how unclean it was. I understand it is a budget airline but I still had paid $440 for my flight. There was actual VOMIT on the seat in front of me. They don't care about a biohazard.... The gate made everyone shove their carryon into the measurement cubby that was covered in black dirt. My white back is ruined. Contacted flair for a refund and they told me they'd get back to me. It's been a month and I've yet to receive a reply although I reached out three times. AVOID AT ALL COSTS!!!!! read more

Flair Airlines - Vomit on the seat in front of me. - Airlines Near Me - Mississauga, Ontario

I booked a flight on Flair and within 12 hours, I needed to look into possibly cancelling the flight and booking on a different day. I then accidentally canceled the flight. I immediately contacted them to remedy the mistake, and they charged me $92 for the cancellation and told me the rest of the fee was just a credit and would not put back on my card. To see how they found a way to take all of my money without giving me anything for a simple mistake is an atrocious example of terrible customer service and overall poor business acumen. They are the worst of the worst! Never using them again. read more

In March 2025, I had the unparalleled pleasure of flying from Toronto Pearson (YYZ) to Kingston, Jamaica (KIN) with my 17-year-old son on flight F82650--an experience I can only describe as the crowning jewel of my two decades of international travel... and not in a good way. The adventure began, as all great tragedies do, with an inability to check in online. Naturally, when I called customer service, I was reassured (with confidence I now find impressively misplaced) that the system was "just down" and that we could simply check in at the airport--of course, for a generous $25 per person fee. I was assured this would be waived. It wasn't. Cue a lengthy standoff at the airport counter while a manager had to be summoned like a rare Pokémon to override the fee. Interestingly, my elderly aunt--on a separate reservation--had a helpful agent who made the promised note in her file. She breezed through check-in without issue. Imagine that: accountability in action! But the true highlight was Flair's revolutionary baggage policy enforcement. Bags were inspected not once, but twice--once at the entrance and again at the gate. This thrilling redundancy was accompanied by raised voices, scolding tones, and what I can only assume was a masterclass in how not to manage paying customers. For the offense of trying to remove food from our bags (purchased in the airport, since basic human needs like food and water are considered upgrades on Flair), we were loudly accused of deceit and non-compliance. I had not realized that carrying a sandwich was grounds for public shaming. Good to know. The ground staff were, in short, aggressive, unprofessional, and--to be clear--spectacularly untrained in both customer service and basic human decency. I'm fully aware that this is a budget airline, but budget should not equate to barbaric. The volume, tone, and attitude of the Toronto Pearson ground crew were unacceptable. One particularly hostile individual was identified as Jamaican, and while her behavior was in no way representative of the Jamaican people I know and love, it's worth noting only because of the stark contrast to what followed. Miraculously, once on board (after delays, tension, and emotional exhaustion), things took a turn. The cabin crew were a different airline altogether--charismatic, calm, and deeply professional. Jeswan S., Kelly Ann, and Jason M. (all proudly Jamaican) transformed what could have been a mutiny into something approaching bearable. Their warmth, humor, and expertise defused the situation and genuinely impressed me. I took the time to thank each of them personally--and not sarcastically this time--because they were simply too good for the airline they represented. Their performance was the only reason I hesitated to lodge a formal complaint with the airline and regulatory bodies. But let me be clear: Flair Airlines, as an organization, should aspire to rise to the standard set by those three individuals. In conclusion, I will never fly with Flair again, and while I don't wish financial ruin on anyone lightly, I do hope the company either improves dramatically or gracefully exits the industry it seems so poorly equipped to serve. read more

Never ever again will use this airline. I felt cheated. I paid a total of $136 US ($188 CAD) for 1 checked bag and 1 back pack that didn't fit in their small box. This is the most that i paid for a luggage. read more

Appalling service. Supervisor blamed us for a missing bag with needed items, stating that we shouldn't have put them in a check bag. Supervisor was rude and dismissive. Ride itself was cramped and felt like less than economy. Easily the worst experience I've had with an airline. read more

An absolute horrible experience with the flair airlines staff at Edmonton international airport- inI had an extremely horrible experience with Flair Airlines staff at Edmonton International Airport, specifically with a staff member that I believe was named Leah.I was traveling for a short weekend trip and brought a standard-sized backpack that was not overpacked. I was instructed to fit it into the unreasonably small personal item sizer. Unfortunately, it did not fit so I said I was going to wear a sweater to make the bag smaller/fit. She rudely told me I didn't have time and that if I didn't pay $110 (one way) for my backpack, I would not be making it to Kelowna. She repeated this multiple times, closed the door, and also told me I was not getting on the flight. To note - my backpack fit easily under the seat--exactly where a personal item is supposed to go. To put this into perspective, I rented an SUV for the entire weekend for $86. It's hard to understand how bringing a reasonably sized personal bag can cost significantly more than renting a vehicle for multiple days.I fly frequently and have never experienced such rude and inflexible customer service. The interaction felt unnecessarily harsh and lacked any reasonable accommodation or professionalism.This was, without a doubt, the worst customer service experience I've had. I will not be flying with Flair Airlines again. read more

Terrible airline that acts as though we are lucky to pay them. They treat customers so poorly and the flights are similar price to air Canada and porter. Save your self the terrible service and book with other options read more

Garbage. Looks like a cheaper flight until you get to the airport and they upcharge you for everything. Their carry on measurement tool is so small that even a small sling is called too big and they want $109 to check it. Terrible customer service at the airport, and you won't end up actually saving $$. Steer clear, they suck! read more

Terrible experience and customer service. My backpack was just *slightly* over size due to the padding on the straps. It couldn't go fully into the personal item bin. So I was informed it would cost me twice as much for my flight. Nevermind it fit cleanly under my seat. This company is only interested in ripping customers off. Avoid if you can. read more

trust me when I say save youra nightmare and just pay extra for another airline. In the end for a checked back and carry on you pay at least another $180-$200 more read more

Would give 0 stars if I could. My carry on bag was less than an inch over and they charged me an extra $60 for an "upgrade" to a checked bag. What a fucking scam of an airline. read more

I just received notice that my flight to Las Vegas in April has been move by an ENTIRE WORK WEEK and my flight home remains the same. I can't just take an extra week off work and pay extra hotels etc.... Will my flight home be changed as well?? And in the email they say "thank you for trusting us with your travel plans" - WOW read more

WARNING: DO NOT FLY WITH FLAIR AIRLINES I flew from Las Vegas to Vancouver. After I waited at their check-in counter for two hours to check two bags in what can only be described as a total gong show, Flair lost one of my bags. They did manage to find and deliver my lost bag two days later, but at some point during the "delayed baggage process," someone went through my bag and stole something from it ($160USD value). I have been trying to navigate their "customer support" system for over a month now and they're still giving me the run-around. If you value your time, money, and sanity DO NOT FLY WITH FLAIR AIRLINES read more

Switched my flight to 24 hours later over 60 days in advance without any options. I called customer service and they said they would refund my card as it was their issue and I was entitled to full refund on card. I told them I did not want a travel credit, I wanted the refund on my payment method. They ensured me this was no problem. Customer service then came back and stated they issued me travel credits and I could reach out to refunds department via email only and there was nothing they could do. They stated there was an issue with my bank, called my bank immediately and they advised there was no issues with card or bank and warned me regarding flair and fraudulent practices. No response from my email on my refund. Moral of the story, AVOID these FRAUDSTERS. read more

Was taking a flight from Toronto Pearson to Calgary. Thecustomer service experience was very bad unclear, disrespectful and rude....

The worst experience ever. I would have give them "zero" star for their trash service. My flight was scheduled to leave Abbotsford to Toronto at 1am, then it was delayed to 3:55am; I ended up departing from Abbotsford at 5:55am. They offered me $7.00 (what a joke) to spend on snack and food they said. As far as I'm concern, I will never flight with Flair again. read more

They say "you get what you pay for". Well on this case, they should "pay you for what you getting". Constant changes of flight times, delays, no customer service, and arrogant staff on the airport. Welcome to the future of low-cost flying! read more

I was charged for a personal item by Chris, stuff in Toronto airport and pursuing a complain against him and the Flair Airlines. Worst flying experience. read more

If I could I would give them no stars. In my over 40 years of travel flying Flair was my worst experience. Staff is unprofessional and incompetent . Customer service is non existent ...they have mastered the art of giving people the run around so that they never ever compensate their customers....I would rather stay home than fly with Flair!!! read more