Travel Food Reality Check On my recent trip through Vancouver International Airport, I stopped by the Plaza Premium Lounge for breakfast. Let's just say... it was memorable--but not for the right reasons. Pancakes that were oddly chewy Sausages that tasted more like shredded cardboard than meat Coffee so acidic it felt like a science experiment Scrambled eggs that somehow didn't taste like eggs at all In sharp contrast, the WestJet business class breakfast I had onboard was a world apart--fresh, tasty, and well-prepared. A reminder that sometimes the in-flight meal actually beats the lounge offering. Airports and airlines put a lot into branding the "premium" experience, but at the end of the day, the food tells the real story. Has anyone else noticed this mismatch between lounges and onboard meals? #TravelLife #AirportLounge #WestJet #BusinessClass #CustomerExperience #TravelTips read more

WestJet - Breakfast on board WestJet business class Vancouver to Toronto. Eggs with mushrooms, potatoes and sausage, breakfast pastry, - Airlines Near Me - Mississauga, Ontario

No customer service whatsoever, complete lack of empathy for their loyal customers who regularly fly with them. Basically told because I'm poor and cannot afford first class that I can not edit minor details of my flight well in advance of the flight departure and that I should cancel this flight and try to get another one. Essentially told that they only help rich clients with name changes. Westjet did not care that my significant other would be stranded in a foreign country. Fly with another company, they do not care about the average person. read more

WestJet - Plane and my significant other who will not be on said plane because of lack of customer support and care at Westjet. - Airlines Near Me - Mississauga, Ontario

both legs of our flight were brutal. 3 hour flight delay due to not having flight crew for our scheduled flight. A reserve crew had to be called in and apologized for not getting to the airport sooner. Landed in Toronto at 4:30am only to sit on the plane for 35 mins. because the airport wasn't prepared for the late or early arrival. The biggest issue for me is, West-Jet intentionally separates passengers booked together and obviously flying together. when I checked in for the flight, 24 hours prior there was lots of seats available. when I finalized check in they had 4 passengers booked together all in middle seats, all in separate rows! when there were rows of seats together, change fee, $127.00 USD per seats moved... everyone on my flight was intentionally separated from family, which meant I had to look after the lovely frightened elderly lady in her 80's in the seat next to me. who's family was 8 rows behind her. This shows how little Westjet cares about the customer. Never again, I'll book anyone else. read more

My husband and I used this airline to go to Aruba. I will say overall the flight was fine and we got there in one piece. However, the customer service is pretty sad. I'm not super familiar with the Toronto Airport. I'm even less familiar with WestJet. A lot of the kiosks weren't working and the Westjet staff could not have cared less. They stood there just watching everyone struggle. Tagging and bagging our luggage is fine but you have to do all the trouble shooting yourself if the bag is not accepted going onto the conveyor belt. The staff makes sure to stand far away from that area so if you do need help, you have to leave the que to speak to them and start all over. When I was done I asked a man from Westjet where to go and he acted like a question was an inconvenience. He barely whispered and his wrist must have been 100lbs because he could barely point out the C and D area. He was such an ass. Forgive me for asking questions. read more

They canceled our flight to St Lucia 3 weeks before vacation with no options but to rebook on other airlines at substantial higher cost. Sent customer relations a note with no response. read more

i went on a flight with westjet and i was chargeing my game console its does not work and the food is terrble and u need to pay dont do fourth class read more

WestJet flies in and out of Toronto Pearson's Terminal 3. I recently ended a nearly decade drought by flying WestJet to get myself to the Twin Cities on short notice. I learned that WestJet and Delta have a partnership. My first flight segment was on a WestJet Express route from Toronto to Boston. This flight was also cross-listed with Delta. I had checked in on both flight segments online the day before. The process checking in on WestJet was straightforward. The downside is that it takes longer than you'd expect to get from one step of the online check-in process to the next. My guess is that your information needs to be covered in both airlines, so it does take more time. It's funny that I got my second flight segment credited on Delta. My first one with WestJet never went through, even though my WestJet rewards number was clearly filled out. I resubmitted my claim, so I hope to get credited soon. When I got to Terminal 3, I needed to print out my boarding pass for the flight heading to Boston and my bagtag for my luggage. The kiosk had that same sluggish delay on each screen as I completed the online process. However, it worked nicely. I learned that the luggage dropoff for flights heading to the States are closer to the security area. I dropped off my luggage and saw it move on the conveyor belt as I moved myself over to security. Since I was about to board a short one-hour flight, I knew that the plane would be small. Sure enough, we boarded outside. It started to rain after I was safely on the plane, so luck was on my side. I used to travel with a small rolling computer bag as my carry-on piece, mainly because my work laptop back then was clunky and heavy. These days, I have returned to carrying a lightweight backpack. It helps that mine is crushable because the overhead compartments on this WestJet Express plane are tiny. The downside is that if you need to charge your phone or tablet, you don't get a USB outlet on this small aircraft. I recommend carrying a portable battery charger. I was fortunate that my phone had enough battery power to get me through this flight segment. I charged it on my flight from BOS to MSP. I have forgotten how enjoyable flying on WestJet is. My seat was comfortable. I had enough legroom, which is meaningful if you are tall. I was living the life with a window seat. The man next to me drove me nuts with his legs spread so apart. I didn't like the legroom creep that his right leg was doing over to my side. My left leg pushing his leg away helped, but I did it multiple times that you'd think he'd get the hint. Nope. It's a manspreading weird thing, I suppose. The flight attendants were nice. I got a bag of mini pretzels with a package that featured the Toronto skyline. It was almost as if it were making me feel guilty for leaving it. I also got a Diet Coke with ice. For a short haul flight on Air Canada, you get nothing to eat or drink! This flight also served McCafe products. I'm so not versed with them that Diet Coke is cool with me. I had a good view of the wheels dropping before we landed in Boston. It was cool. I had forgotten how beautiful Boston is surrounded by water until you fly over it to get to the airport. This flight was delayed touching down by half an hour. Not horrible. However, I had a connecting flight. I normally don't do the 45-minute layover flight. For this trip, I had a two-hour layover, so the delay was still plenty of time for me to get to my next flight. I had a good experience on WestJet. I'd do it again, but I will try not waiting another decade to be on a future flight. (163) read more

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We recently flew with WestJet from Saskatoon to Paris, and our experience was extremely disappointing. Their service, policies, and procedures are far from the image they try to project. Our flight left Saskatoon late, which caused us to miss our connection in Calgary for Paris. We were then rebooked on a flight to Reykjavik, Iceland, but once again, we received no email or clear communication, despite being told we would get information within 15 minutes. Thankfully, we had the common sense to go to a WestJet counter ourselves to find out what was happening. Because of these last-minute changes, our luggage, stroller, and car seat were all lost. We arrived in Paris with none of our belongings--while traveling with a young child. The so-called explanation for the delay was "mechanical issues," which WestJet claims do not qualify for compensation. This lack of accountability added an enormous amount of stress and frustration to our trip. Overall, this was a very poor experience. The excuses given, combined with the refusal to take responsibility or provide compensation, show a lack of professionalism and competence. I will be much more cautious before ever booking with WestJet again. read more

We recently flew out of Pearson to Mexico and WestJet was a disaster. We arrived 3 hours early and nearly missed our flight. More than half the machines don't work and if your documents don't scan you have to wait in a really long line to get to the front. We waited more than 2 hours in this line before I flagged down a guy to let him know our plans was less as bing in less than an hour. We were bumped into the disabled line and still waited another 30 minutes. They put us in the wrong line again. With 30 minutes left to clear customs and get to our flight we almost missed our plane. Arrive very early if you're flying out of Pearson via West Jet. read more

Rushed to get to airport. Toldto hurry up when I checked in ... I was plenty on time. Boarded on time. Left 40 minutes late because catering was not complete. Staff was laughing and on their phone. The compamy has normalized mediocrity. They are not even concerned or ashamed. What happened to this company? Its really something to see this decline. read more

Worst airline..Keep you on hold forever....they need to make a full self serve website to transfer points. Ever since they got bought out by Onyx they're service sucks. Canceling my WJ Mastercard and will never fly again. They offer a flight online. Then when book with upgraded seats and direct flight. Turns into red eye, connecting flights and scattered seats. On hold over 4 hours then hung up. Then another 3 hours still waiting. Never again. From 3 flights to Vegas to one crappy red eye. No choice. No service...Soon no customers read more

It's really hard to capture all the terrible that is West Jet in one review. But here goes: they left my checked bag at the transfer point, never got it to me during the entire vacation, had no one answering their customer service phone, had no email to communicate to, and then to put the cherry on the Bad-Bad Bad sundae, their online claims form requires receipts but has a limited MB number that requires both file compression and conversion to work, so is structured to make it impossible for non-tech savvy folks to get their refund. Overall, this company is astonishing in it's total failure to consider the customer and the ubiquity of online reviews. read more

Westjet seems to get worse and worse. Flights never as you book. They don't care. Old junky swoop planes always late. Fly Air Canada

Stop overbooking flights and giving away seats paid for by passengers. I already checked in at the airport 2 hours beforehand and checked my luggage so they knew I was at the airport. I was booted off a flight to YYC because I went to board the flight right before the last boarding call, and while waiting in line, the counter attendant gave away my seat to the person ahead of me in line. They even called someone who was waiting on standby right when I got up to the counter, and let them on before even speaking to me. I had appointments booked and missed them. Had to re-book my flight. Really poor practices that causes anxiety, aggravation, and undue stress. At the end all the company could say is board earlier. They don't care about passengers, and just about charging customers a premium for travelling, and don't hold themselves accountable, even when they are at fault. There is no reasoning with them. read more

Westjet lacks customer service. If you have issues once onboard your flight they cannot help you AT ALL. Pre-departure should have been a different story BUT Westjet lacks window information on their seating plan. They want you to be courteous to them over the phone with their FLAW at the passengers expense!!! When you fly westjet expect the following: - No online check in ( this would have helped with the pandemic we are at right now ) - Long line at check-in - Few people working for you at the check-in counter. - Delayed flights - WORST call back ever! It took them 6 days to call me back! Westjet has changed a LOT since the pandemic happened. My family and I will not be flying Westjet anymore. There are better airlines with much needed customer business. read more

WestJet - All 9 desks are attending to a 6:30 Calgary flight and the time is 5:27AM. - Airlines Near Me - Mississauga, Ontario

Not sure about why I see so many negative reviews-- but I had a much better experience than everyone else, it seems. I knew about three months ago, that I was going to Toronto for a few days, but waited until about it was three or four weeks away to finally book. I booked through Expedia and WestJet only had the times that for the schedule, so I went with them. I was nervous due to all the complaints, bad reviews, etc.. I arrived for my flight after pre-checking in, the employees at the counter were extremely friendly. The boarding went smoothly and we were off. Unfortunately, I had a fellow fall asleep on me during my flight, but that's no fault of the airline. My return trip was equally as simple and I had no complaints whatsoever about this airline. Thanks WestJet for making my first flight to Toronto a breeze! read more

0000 Star for westjet I paid online for my baggage each bag $45 online when get to the airport they charged me $55 dollar again but coming from From Toronto Canada for guys work at the counter they charged me $170 dollars for a my back bag no service old airline plan so keep in mind when u come Las Vegas don't get fucked with company read more

I flew from calgary to St johns the flight was not bad just it just had lots of problems 1. The plane tickets where to overpriced 2. Not much space 3. the snacks were good the pretzels were amazing! the perfect amount of salt and so much flavor! 4. They lied about having tv screens on the planes i wanted tv screens kinda disappointed i did not have them ): 5. Was not very cozy but was not uncomfortable I recommend not flying here unless you have to And i hope WestJet can improve over the years read more

WestJet is not usually my main airline that I use, but I had to book two last minute bereavement flights and they simply had the best price online so we went with them. Everything went smooth and the flight departed and arrived as scheduled which is wonderful during these traveling delays you always hear about. What left us most touched is that when my mom was on her way back home with the return flight, a kind hostess personally came to her seat and handed her a Kit Kat. My mom asked why was she chosen for this lucky gift? And she told her, "we hear you were in Los Angeles for bereavement." Wow. We are very touched and we thank you West Jet for your kindness and thoughtfulness for the travelers who fly under these circumstances. Will definitely recommend! read more

flight out, found out less than 2 hours before that flight was cancelled. instead of looking for alternate routes, they put us on a flight 14 hours later, so we would have missed our entire first day of vacation including an air bnb fee. WE had to find another connecting flight for them to put us on. on the way home, we connected through another airport and when we arrived at our destination our suitcase was still at the connection because it was held back by security?? but made it through the first airport??? westjet wont tell us jack shit or help us figure something out. can't stand this trash airline. maybe they should have stayed on strike so they could go out of business. read more

Jetline cancelled my flight unexpectedly. WestJet has no option to refund or change dates. Had to cancel and lost money!!

i am currently on my first westjet flight in at least 10 to 15 years from las vegas to toronto I am a 3 million super elite flyer on air canada and I travel every week I am so impressed with everything and everyone I have encountered at west jet The lead, Ashley # 9367 is beyond helpful with a welcoming personality and smile that alone made the trip believe it or not the chicken was delicious the seat comfy totally impressed thank you Ashley and Westjet read more

YYZ-MBJ (Jan 2023) Took WJ out of Toronto airport to Montego Bay. Airport was complete chaos, a zoo with lines after lines after lines everywhere. I was at the airport at 6.45am for a 9.15am flight. We were booked in Premium class (I guess they have no real biz class) and had no check-in luggage. There was no priority security lane for Premium or Business class WJ passengers. Luckily, we had Global Entry which allowed us to get in another line which took 45 mins and wasted a lot of our time. Enough on incompetent and worse than 3rd World Trudeau administration. Boarding was on time. Entering economy passengers placed their luggage in Premium cabin and just walked to the back. The flight attendant did not stop it while they definitely saw it. In any other airline, flight attendants will not allow that period. We pay more than 2-3 times the economy fare for a reason. Flight left on time and food was sub-par. Arrival was on time and deplaning was smooth. No plans to fly this airline again. read more

We flew Toronto to Orlando and found the check in relatively easy. An agent assisted us with our baggage labels and directed us where to go. While our flight was delayed for more than 2 hours on the tarmac, the flight itself was average. Flight attendants were tolerable, some were nicer than others. We brought along medical grade wipes to clean our seats, trays, belt buckles and buttons. The washrooms however, were dirty and lacked proper cleaning and maintenance. We've all heard about damaged luggage right? Ours were brand new and we also purchased luggage covers. When we retrieved our luggage from the carousel, the covers had huge holes and rips on them. They didn't even survive one flight! Thankfully, there was no other damage. read more

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I have never had a single flight where I wasn't lied to coerced or manipulated by a westjet agent. awful.

This airline cancelled a flight to Dublin while I was in the air flying into Toronto to make my connection. I get there and find out they booked me two days later and because it was not booked on the "APP", the flight insurance I bought was not honored. Talk about the worst experience I have had in the 40 years of extensively travelling the world, this is it! WestJet is the biggest failure of any airline in the entire world. This country and airline are a joke. American or German carriers are the only ones to be trusted. NEVER NEVER NEVER give your money to these crooks. Not only did they cancel, the time to wait on hold is over 5 hours. **** Canada and WestJET!!!! read more

I've flown WestJet several times now, and they have become my preferred airline when flying domestically. I've had experience now flying out of Toronto, Winnipeg, Edmonton, Calgary, and Halifax. WestJet flights tend to be lower cost (not all the time though), and they never overbook so unless it's a popular flight, it's not uncommon to have an entire row to yourself. I understand the need to overbook in order to cover their base in case of no shows (looking at you Air Canada...), but WestJet does put its customers first in terms of ensuring you'll have a seat in your flight. The flight attendants in WestJet tend to be more...liberating. A lot more casual and informal, instead of the business tone set by Air Canada; we've had quite a few laughs too. Where WestJet loses a star is their lack of beverage options and their very buggy WestJet Connect system. When they say download the app, they really mean it...you don't want to use WestJet Connect via Chrome, because it won't work properly. Definitely will continue flying WestJet for domestic flights, especially considering Air Canada is discontinuing their Aeroplan rewards soon. read more

Wish I could give zero stars Fly to Vancouver frequently to see our daughter and have always flown Air Canada this time due to Expedia flew with WestJet. All I can say is never again! Tried to upgrade seats was told as I booked through an agency was not possible, had to wait 24hrs before flight to do so even though I was willing to pay whatever it was, never had this issue with Air Canada? It was my husbands 60th birthday, both flights out of Comox and Vancouver were delayed due to weather? It's May and the seats I paid to upgrade on flight back were definitely not worth it especially when my husband when waiting to use the bathroom was asked to move away from the "premium " seats as apparently he was leaning into an empty space? Horrible service, filthy plane, WestJet connect? Ridiculous! Lesson learned, never again read more

In all my travels, this was the first opportunity I had to fly WestJet. I suppose it's that I don't make it Canada very often (after this trip to Montreal, however, I'd like to remedy that) so it shouldn't be too surprising. This flight from Montreal YUL to Toronto YYZ (seriously, what's up with these airport codes?) was a short one, and I was sacked out for most of it. Technically speaking, my flight was on WestJet Encore, which is a subsidiary, and it flies the little routes on the Bombardier Q400. Go look it up. It's a propeller plane. I actually like them, as the wing doesn't obstruct ground views, but if you're freaked out by prop planes then look elsewhere. I actually booked this flight through Delta, on Delta's website. Think: Skywest of Canada. They're a low-cost airline so there aren't frills. Sorry, beverage lovers. They're not the nickel-and-dime you low cost carriers like Allegiant or Frontier, but they're not going to win any awards for luxury. All in all, a positive first experience. Note, though, that I didn't have any booking problems, delays, or cancellations. I have no idea how they handle that, so YMMV. read more

Lost my check in baggage until now no update where my luggage and I almost done with my vacay with nothing, lousy costumer service, they just ask me to buy clothes up to $100 for refund and not even sure if they refund coz no response from the email, what about my meds my toiletries? No answer in the phone when I followed up just machine! No calls no update! So so ridiculous! How can they do such business making costumer miserable! I don't know what happened to my baggage now! I don't know, I'm still waiting in Halifax and will be back to US in 3 days and no news, I don't have nothing, ruined my short vacation! Not recommended airline! read more

My latest trip on WestJet was a pleasant one. They loaded us on the plane quickly, made sure everyone was seated okay, and took care of us well during out non-stop 3 hour flight. Upon deplaning, our luggage was already at the carousel by the time we got down there. Smooth trip! read more

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This was our first (and last) time flying WestJet. We thought this would be better than Air Canada but we were wrong! My boyfriend and I were flying back home to Las Vegas from Toronto. The customer service on this airline was very poor. Staff was unenthusiastic and seemed indifferent to our comfort. As I was walking back from the washroom, the flight attendants had started the drink service. Even though they had just started the service and were at the very front of the plane, they wouldn't let me pass to my seat. So I awkwardly waited and followed the flight attendants as they took each and every passengers drink order until we got to my row (in the middle of the plane). I didn't understand why they couldn't just pull the cart back into the galley when they first noticed me behind them at the front. They were taking drink orders for Row 3-4 when I came out of the washroom and my seat was in Row 16. It was horrible. Then the flight attendant gave my boyfriend attitude when he questioned her and blatantly lied to him saying she asked if I wanted to pass them. I've worked in customer service for 7-8 years, and it is the foundation of my job today. These people at WestJet couldn't care less about customer comfort or satisfaction. Stay away from this airline at all costs!!! read more

Employees had no idea what they were doing. Automated kiosks and luggage drop off systems were terrible. Blank looks to questions asked was the typical response, followed by either them guessing at the answer that was eventually overruled or a phone call made to the mother ship where they themselves were put on hold for 30 minutes. We will never fly WestJet again. read more

WORST airline ever. I've purchased 2 westjet flights in 5 years and both experiences were by the far the WORST. Terrible customer service. If you're flying to toronto do yourself a favor and fly porter only. read more

Terrible international airline service. Both my wife and I have the WJ MasterCard, so we always fly WJ. Several times our flights have been delayed, or postponed. They try to apologize with food vouchers, but nothing makes traveling more miserable than losing part of your vacation or spending extra time sitting in an airport or worse, an over night in Hamilton of all places. Recently we flew back from England and our flight was delayed, and we had to take some unmarked Spain/Arab plane with no food or drink and was probably 15 years old. The best part was there were 3 other flights all jammed on our plane (double decker) after their flights were previously postponed and better yet, all passenger bags were sent on a separate plane. So no bags when we hit Toronto for anyone and we had a connecting flight to Calgary. We understand issues happen, but it's becoming more common with WJ. I think they are trying to grow faster than they can support and it's causing upset travellers. Might be time to switch to an Air Canada credit card. read more

WestJet - No WestJet plane for us. They rented us a relic Arab plane. Wish we were on that Virgin plane. - Airlines Near Me - Mississauga, Ontario

i have flown on dozes of airlines throughout the world and westjet is without a doubt, the worst airline I have had the displeasure of flying. I will never fly this airline again, no matter how cheap it is. I had a direct flight that they cancelled and put me on a connecting flight. Then they delayed the departure by 90 minutes due to "mechanical issues". this gave me less than 1 hour to connect in Vancouver which is not enough time because you have to go through Customs when coming from the USA. They literally argued with me in San Diego where my flight originated. The ticketing desk then said they had to call Customer Service in Canada. Huh? they were on hold for 10 minutes and then said they are not willing to put me on another airline so that I could make my connection. They said I had to book my own new flight! I took the risk as I didn't have a choice. Once we finally landed in Vancouver there were no Westjet employees to be found anywhere!! no one at the gate or anywhere else. I had to run through the airport, get through Customs, and then run to the gate. By complete luck, my departing flight to Calgary was also delayed (what a shocker) so I made my flight by 2-3 minutes to spare. I used to fly 200,000 miles per year. Whenever an airline caused the delay and you were at risk of missing a connection they HAD to put you on another flight even if it meant putting you on another airline. it was a Fed aviation law. Obviously Westjet doesn't abide. read more

After waiting for baggage that didn't make a connection, secondary customs check, having to check my carry on because duty free in Cuba didn't put my receipt in the duty free bag - Brent was a life saver!! Oh I forgot to mention that I only had an hour and half to make my connection which of course I missed. By this point I was too tired to be upset all I could do was cry. Brent was so professional yet very personable. He helped me wrap my rum bottle and got me on the next flight. He put my mind at ease and he was just a nice guy! He takes customer service to another level and I felt he REALLY went out of his way to make sure I was cared for. I cannot thank him enough! He's a gem! Thanks Brent! read more

The flight to Ottawa was on time and they "gave" that plane to passengers going to Montreal because their plane needed repairs, so now a) the Ottawa flight is going to depart 2 hours late, and b) the Ottawa passengers get the dodgy plane. Ooh la la. read more

Trash airline. Every employee says "not my job". Been in the airport for three hours waiting for my bag, but everyone has a different answer and just brushes me off. Way to many airlines to allow this kind of customer service. read more

Flown WJ domestic and international and have always been impressed by their level of customer service and the amount of care they show each traveller. The planes are always clean and the staff always look like they truly enjoy coming to work each day. Regardless of delays and cancellations I would continue to recommend WJ alwsys. Sometimes there is things beyond our control and ir can cause delays and other issues like lost luggage. As long as I arrive to my destination safe everything else doesnt really matter. As my grandma always said...'only a fool gets ulcers over something they can't control' read more