This was only my second flight with Air Canada and it was a little better than the first flight. Though I also think that difference might have been an international flight vs a domestic flight. This flight was from Montreal to Frankfurt Germany. The plane was decent sized and the seats were decently spaced out as well. Pilots were pretty good with communication which is always a plus for me and the cabin crew were very friendly. Not a bad experience and I would definitely consider them again for future flights. read more

Air Canada - Airlines Near Me - Saint-Laurent, Quebec

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Flight was late, missed connection and it was very difficult to get answers. Will not fly with them again

I have flown with Air Canada (shortened to AC in this review) several times, on Rouge and Express, and I will say that they do in fact get the job done, most times. The experience on Rouge was amazing, the staff so friendly, and the experience was seamless, super easy. All the staff were great and amazingly helpful. I would fly Rouge anytime. Express was not where it was at, though. The staff were all cold and actually kind of rude. Not a smile anywhere. I was flying back home to Minneapolis from Charlottetown, and had a layover in Montréal. The flight from Charlottetown was delayed by roughly 2:30hrs, due to maintenance on the original aircraft which prompted an aircraft swap. No big deal, it's not any one persons fault, the only issue was that our connection in Montréal was now a ridiculously small time window, and we likely were not going to make it, again, not a big deal. When we finally got on the aircraft, we made a quick departure out of Charlottetown, and were on our way to Montréal. The staff were honestly so rude and cold. No smiles. I wanted to check out the galley on the -8, something I take enjoyment in doing on all aircraft, and the FA's got so mad! They basically yelled at me and said I can't go back there. Terrible service. When we landed, they at least let anyone with a tight connection off first, so I we got off and sprinted to the gate. We were all told "Run and you'll make the connection", so there were all the passengers, sprinting through the terminal with our luggage all to find out the flight door was already closed and they weren't letting anyone else on board. No big deal, but if AC Express could have had dealt properly with the issue and told us "you won't make your connection" it would have saved us so much effort, time, and stress. So we all missed the connection, no big deal. We actually got a lot of help from other AC employees in Montréal, who were very understanding and helped us get AC to pay for all of our hotels and such. When we got on the flight the next day, the employees were just average, nice enough but didn't care to really chat with the pax. Ultimately, AC Rouge was 5 stars, but AC Express is a 2 star at best. I can't talk about Mainline AC because I haven't flown it. It seems difficult to get on it because it seems that AC shoves most of their domestic service into Rouge and Express. Ultimately a three star experience, they get the job done at Air Canada by providing a safe and efficient means of transportation. read more

First time flying Air Canada AND THIS WILL BE THE LAST. My family were going to Italy from Las Vegas but did a layover in Montreal. Our flight kept getting delayed! It was suppose to depart at 7:30pm and now they're saying till 1am (the next day) I am writing this as I'm waiting in the airport and all they offered was food vouchers. NO COMPENSATION was offered and I am losing money on hotels, tours, pick up transportation. I have no clue when I'll be leaving. DO NOT FLY AIR CANADA. read more

Air Canada - Airlines Near Me - Saint-Laurent, Quebec

Just when I thought costumer service couldn't get any worse than Telus, Air Canada blows them out of the water. They cancelled the flight for our first leg of our vacation not allowing us to get to Vancouver in time for our morning departure to New York, most likely to the plane not being full enough. We now have to book another flight the day before to get to Vancouver. Pay for another night hotel and dinner costs for a family of four. No reimbursement for canceled flight and no reimbursement for extra costs due to them cancelling a flight we had arranged our entire vacation schedule around. When I called customer service I was told it's not there problem and hung up on. Greedy criminals stealing our hard earned money. Will not fly Air Canada ever again. Stay away from these read more

My flight was suddenly changed to 24 hours later. When given the "click here for option" button there were NO options given since according to AC "your itinerary is unchanged'". I went to the AC website and see they are selling economy class seats for $2500. They took away the seat that was mine and are shortening my Christmas holiday. NOT happy. read more

I wish I could give a zero rating I missed my connection in Montreal ( flying from Lisbon to Newark) and it is because of incompetence on the part of this airline Now I am waiting on a huge line at customer service-clear in the other side of the airport because the agents at the gate are useless-the line us not moving and no indication as to when I will be able to get home Ok so the happy ending part is where Annie swooped in and booked us on the next plane ( now we just need to spend 4 hours at the airport) read more

Air Canada - Rest of the line - Airlines Near Me - Saint-Laurent, Quebec

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I paid a ton of points to give my wife and I a great 10th anniversary trip flying business class to Europe. Everything was going great until our transatlantic flight. We were both booted from business class because we used points and not cash. We kept talking to the gate agent. She was genuinely a very helpful person and doing everything that she could. But unfortunately, the backend system does not reflect her hospitality. Also I don't want to forget that we ultimately found out my wife's tickets was taken by an Air Canada employee. I ultimately was upgraded to business class. But my wife was not. I did the right thing and gave her my ticket because she is awesome. And I didn't have the worst seat on the plane. But I spent at least 150k points more to get my ticket. And now they are refusing to give me a refund on those points. You can't get anyone on the phone and never get an email response. They have asked me to resubmit claims but keep denying it because I don't have the physical boarding pass. It is like a system that runs strictly on a computer completely forgot where I ended up on the plane. As a good parent would say, I'm not mad, I'm just disappointed. I was hoping to fly Air Canada again because their in person staff was amazing. But this hassle just has me frustrated. read more

I recently traveled on Air Canada from LAX to Montreal (YUL) and from Toronto Pearson (YYZ) back to LAX. Prices 3: Air Canada is the only game in town for a non-stop from SoCal to Eastern Canada, and they take full advantage of this monopoly. They offer slightly lower prices compared to same flights code-shared by the US carrier United. However, once you are on the hook, they nickel-and-dime you for seat selection, snacks (yes, they charge for nuts!), etc. etc. Service 0: The customer experience is zero from ticket purchase to landing. Crew are rude and bossy at worst and arbitrary and indifferent at best. Signage and instructions at ticketing and at the gate are either confusing or non-existent, and there are long lines for any and every interaction with agents. You have to stand in line and get to a counter to be told that you are in the wrong line. The employees act as if the customer has no value and no bearing on their well-being, forgetting that Air Canada is a for-profit corporation competing with other airlines for paying customers. Boarding process 0: They have this ingenious method of boarding window seats first, then middle seats, and then the aisle seats. What do you do if you are traveling with elderly or children over 6 who cannot handle their own luggage? (Families with children under 6 can pre-board.) Boarding process is chaotic and no attempt is made to regulate the flow of passengers based on boarding priority. Whoever pushes and shoves harder gets in first. Seat Selection 0: I had purchased my tickets 6+ months ahead of the flight and had paid handsomely for 4 Exit Row seats at a whopping $60 per seat. And by the way, all you get for $60 is a standard seat with extra legroom: Not a wider seat, no snacks, no meal, no drinks, no internet, no priority boarding, nothing! A few days before the flight I get an email that tells me without any explanation or apology that my seats have been moved (and no, the aircraft type or configuration had not changed). They did refund the $60 per seat but then again if I have chosen to pay for a service and they have accepted it, they should deliver. Reliability 0: My flights, both to and from Canada were 2 hours late. Then you land and sit on the tarmac because there is no gate and no gate personnel available, causing even further delays. Luggage arrived at Baggage claim 1+ hours after the flight landed. Their standard excuse: This one gets a -10: "We are short-staffed!" This is what employees will tell you. As I understood from some employees, Air Canada laid off a large portion of its workforce when COVID hit, and now they cannot get them to return. To add insult to injury, I received a "form-letter" email from their president stating that we should all expect to see the chaos of bad service, long delays, and canceled flights continue for the remainder of the travel season! You would think that such a large global organization would take swift measures to rectify the problem instead of telling their customers to "suck it up" :D Also, if they cannot deliver the services that they have committed to, which they should have known 6+ months ago when they sold me these tickets, they should not have made the commitment. Website and overall use of technology 1: - Their website and mobile app lose your Frequent Flier and KTIN, and they will not let you re-input them once they disappear. They ask that you call Air Canada (good luck getting to a person on the phone). Website and App are also unintuitive and hard to navigate (lack of common sense and instructions seems to be tantamount at Air Canada at every level :D). - For round trip travel, you have to input the same passenger info such as KTIN, country of residence, etc. for both inbound and outbound check-ins, as if they had changed while you were traveling :D - When your flight is delayed, some web/app info and the gate monitor still show the original boarding time. Only way to know when you are really boarding is when they announce it. - Their self-serve kiosks at the airport go down sporadically, forcing people to wait until they are back online and having to go through the lengthy process of reinputting all their data. The Bottom Line 0: Worst airline I have ever flown. Bureaucracy at its peak (or at its worst?). Incompetence and disinterest at every level. Lack of regard for customers. Counter-intuitive processes and systems. The list goes on :( read more

Air Canada damaged my almost new Samsonite bag. I was asked to contact Canada Lugguge Depot in Montreal. I reside in Toronto. Montreal asked me to send my bag which was a large baggage and to ship to Montreal was a big headache. Canada Lugguge Depot refused to repair my bag. Furthermore, the damage is beyond repairs, anyway. Air Canada sent me email on Feb/10/2025 saying they Canada Luggage Depot has refused to repair my damaged bag and that Air Canada will review and find a resolution. Since Feb/10 I have called 3 times without any resolution. Sometimes the person on the phone is in India and sometime they say they are in Montreal. Hard to believe. The person in India call centre keep putting me on hold for extended period of time without any resolution. I am a 25 year old customer of Air Canada with Elite Gold 75K status and also a Million Miler. They damage my bag and for more than one month they make their customers run from pillar to post to resolve the issue. A total third class service. read more

This has to be the worst customer service that can be found. This is based on many years of using this airline but mostly on the last 2 years repeated experiences, not just on a 1 or 2 occurences. There is a serious problem with the culture at this airline. Someone high up in this company needs to experience being treated like this and do something about it. read more

If you're stuck in YUL airport because Air Canada cancels your flight, call any hotel you can find a room at and immediately book yourself a room because Air Canada won't have rooms for you. Skip the long line to rebook and go to your hotel, since the check in line lasts all night and you won't get to the front of it. Get a refund and don't rebook. Book a Greyhound bus for first thing in the morning to Albany, NY to get out of Canada and get yourself a flight wherever you need to go. It took us 32 hours to get home and we finally did it, without Air Canada. read more

I purchased premium economy but it's been changed to regular economy without any notice. Bad customer service read more

This airline now officially sucks. I get that the current maelstrom necessitates adjustments to service but now it's clear that Air Canada only cares about its bottom line and not its customers. The entire staff was rude, complacent, and clearly disinterested in "safety" as the staff at the gate and flight attendants allowed people to crowd against each other as they boarded the dumpy aircraft. If Air Canada was truly concerned with the health, welfare, and comfort of its clients, as it keep claiming it is, Air Canada would have required its employees to enforce physical distancing and done some sort of check of those passengers who were clearly coughing and wheezing. Oh, then there were the salmonella-in-a-bag eggs that the airline served in the already sub-par Maple Leaf Lounge... read more

Worst Airline Rip Offs. Spending second night away from home because these People can not get planes to destinations on time. And the sorry dumb asses won't give a refund what they do is when they cancel as long as they rebook within 3 hours you are not eligible for a refund. And usually the next booking they give changes within an hour of them giving to you. So we can't even try to get another flight. All airlines are crooks but these Maple Leafs are trying to take from everyone. Also don't even bother taking with there so called support staff I listened to an 85 year old lady be told sorry ma'am you just have to deal with it! She had been waiting for 5 hours she is legally blind and really could not understand what was going on and to see the Air Canada staff not care about her or anyone, shows you what they are.No medications no clean clothes no where to sleep. I usually have a heart for the airlines but these Canadian peoples Brains are frozen and they will screw you! First time using and last time ever using there airline. Hopefully tomorrow they can get me home, maybe actually probably not. Good Luck getting anyone on the phone, recordings sat on hold for an hour and 24 minutes before my phone started to loose charge. You are better off getting a Moose to move you through Canada cheaper and you will make it on time! Staff is very Short of Manners and answers not one pleasant face or smile to even great people. Day two trying to get home, I was on the 6:30am flight plane was already here from the night before. And again well over an hour delayed because they can't fix the latch on the bathroom door. You have to be kidding me. Air Canada sucks a massive Moose Dong. read more

Currently stranded in Montreal. The airline has delayed their flight for half a day, resulting in a missed connection. They have refused to issue a replacement ticket, so at present I have no way home. Without a doubt the worst airline I have ever flown on. They make Spirit look good. read more

4 flights booked with this company and 4 flights delayed. Never on time, service was not good when asking for help.

This is the first time that I've ever flown Air Canada and it was just a short haul from Toronto to Montreal. A simple hour flight. Following the cancellation of the flight was on. They booked me on a flight two hours later. Those things happen. But then this flight was an hour late departing. And I subsequently waited an hour on my luggage at the airport With another 150 people. I won't complain about US Airlines ever again and you bet I will never fly again in my entire life read more

Very poor business Stealing a deposit from a single mom Blaming me for not having a 6 month passport while this information should have been confirmed during booking Very sad read more

Air Canada hard at work for me during this travel crisis... but I'm not bitter. Yes Sheldon, that was sarcasm. Been traveling the world for 40 years and this is by far the absolute worst customer service and level of incompetence and passing the buck I have ever encountered. If you need to travel anywhere on this earth and Air Canada is the only airline that flies there.... walk. Absolutely pathetic from desk agents to phone support to "supervisors". Between phone and airport and standing in lines, we lost 3 days of vacation. Shame on you Air Canada. The money and time you cost my family while blaming other airlines and websites is just embarrassing. If I could give a minus star rating, I would. This review won't change your inept business model or laugh out loud staff training, but if it prevents one person from enduring the mess I am enduring as I write this, then it's been worth it. #flyicelandair Update: It seems Air Canada has improved since my last review... https://www.thesun.co.uk/travel/10036242/air-canada-passenger-pee-loo-ban/amp/ Not. Clearly just like bringing meaningful resolution to legitimate customer complaints is ignored by Air Canada, so are the multiple bad reviews. I see the same theme through so many reviews. Embarrassing customer service. Again, Air Canada, my doctoral dissertation was on staff training... maybe you should read it. read more

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Air Canada- My new favorite airline-classy with an extensive BISTRO Menu of classy cheese plates, sandwiches, vegetables and dip among an abundance of food options including French Wines! They take your credit card and charge it on the spot in Canadian Dollars=no cash option. Also they provide comfortable seating on board with plenty of "leg-room." Stewards and Stewardesses are friendly, professional and DO NOT rush the meal service after serving everyone like on other American Airlines in which the staff incessantly stalk passengers to "hurry up" and "finish" their beverages or food by walking up and down the aisle with a garbage bag! They also offer headphones for sale and each seat in all cabins has its own TV screen with a map of the route, movie, music, and television options. Direct flights from Chicago (ORD) to Montreal (YUL) at least five times a day and the flight is two hours in duration. read more

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AWFUL! My flight out of Montreal was supposed to get into Boston at 9pm. When I arrived to my on-time flight and walked up to the gate as we were boarding, the lady made an announcement that the BOS bound plane that was about to board was no longer our flight and the plane was re-routed to DC. This caused so much confusion because the screen stated it was the flight to BOS but it indeed wasn't. So we sat, and sat and sat. Eventually 8:00 rolled around and more and more things in our terminal started to close until finally nothing was open. We got pushed back like 5 times and finally we were told we would be leaving around midnight. They offered each of us 3 - $10 food vouchers as an apology BUT THEY DON'T SERVE FOOD ON OUR FLIGHT AND THE ENTIRE AIRPORT WAS CLOSED. Soooooo what are we supposed to do with these? I asked if there was anywhere we could grab a beverage or water at least and they looked at me like I was being a pain. My flight into boston would have allowed me numerous options for trains back home to Providence but we were now scheduled to get in around 1am, leaving me stranded in BOS til the next day and now had to scramble and find a hotel to stay for the night. I paid nearly $800 for a 40 min flight and ended up wasting 9 hours of my life in that airport. and then had to shell out an additional $200 for a hotel that night. As soon as people got on board, the flight attendants passed out cups and big bottles of water. Literally everyone chugged a glass before we even shut the main doors to the aircraft. The flight attendants couldn't believe that the gate agents didn't bring a beverage cart into the waiting area seeing as though the airport closed down around us and it had been 3 hours with no access to anything. common customer service goes a long way but Air Canada seems to lack those skills. I will never choose AC again. read more

ZERO STARS. It won't let me give that rating so 1 star, but they don't even deserve 1 star. Worst airline ever. Currently have a pending claim against them with the Canada DOT after they refused to reimburse me after my connecting flight back to the US from Italy was cancelled due to a thunderstorm and I had to pay out of pocket to get home because they wouldn't give me a flight out until almost 72 hours later and said "We are out of hotel accommodations, find somewhere to make yourself comfortable" and pointed at the foreign airport lobby. Tried to get a rental car to just drive into the Detroit airport and find a flight there, but they said I didn't have a Canadian license so I couldn't get a rental. Mind you this is after waiting SIX hours for my luggage that was "lost" even though I have an AirTag and told them where it was. SIX hours later I grabbed a random customer service rep from another airline company and basically told them either you go and get my bag or I'm going to walk into a restricted area to get it myself. An hour after this I got my luggage off the baggage claim and it had a missing wheel. So not only did they try to strand me in a foreign country and expected me to stay in an airport lobby for about 3 days until I could fly out, but they also damaged my luggage that was perfectly in tact when it went onto the plane in Rome. NEVER GOING TO CANADA AGAIN. Every single customer service rep I talked to there was rude and unprofessional. It was my first time traveling alone between countries and it was an experience I'll never soon forget because I felt completely alone and trapped in a foreign country with no way home until I remembered I had an emergency credit card and used it to book a $1100 first class flight home. Which AIR CANADA refuses to pay saying that Expedia needs to reimburse me. NO AIR CANADA YOU NEED TO REIMBURSE ME. read more

I had similarly terrible experiences on United Airlines on two occasions. Both were booked online through United and both were to be operated by Air Canada. Approximately 20 hours before my round trip flight was to leave from Cleveland to Toronto, the flight was cancelled. Then about an hour later I received a new flight leaving from Chicago, with no flight to Chicago from Cleveland. Since it is closer to drive to Toronto than Chicago, I cancelled and then United refused to give me a refund, just a credit. I had to pay Air Canada extra for each seat assignment. I gave that amoujnt up for lost. On another flight, my wife and i left from Cleveland to Rome for a cruise. Again, booked through United operated by Air Canada. Two days before that flight we received an email from United telling us to get ready for our flight to Columbus. I was on the phone from the cruise ship for over two hours with United trying to convince United that i booked my return to Cleveland, not Columbus. Even while i was holding a copy of my confirmation to Cleveland in my hand they insisted that I booked to Columbus. Finally after much arguing they changed my flight to go back to Cleveland, my origination point. And now, that i wish to never fly United again, i have an almost $600 credit from my first flight i have to use by the first of next year. And I hope tonever be stuck on Air Canada again. read more

We booked an early morning Air Canada flight 774 from LAX to Montreal YUL on 5/26. It was a chaotic scene when we arrived at the check-in area. The self check kiosk machines were down and confused passengers were trying to get answers. Instead of having staff members to answer questions and provides directions, there was only one staff who was just stood there not providing any guidance. There was no evident effort to keep passengers informed. With departure time rapidly approaching, frustrated passengers still awaiting check-in stood helplessly worrying about missing flights. Certainly not a good first impression for first time Canada visitors. read more

Much easier of a process going from Columbus to Montreal, than coming back to the states. As is with most airport workers anywhere in the world, I try to smile and keep a positive demeanor so they don't sense it and throw up there defensive walls. Eventually my tickets to get back home were figured out (discrepancy in my ticket name and passport). We even were the firsts to check in so got moved to first class for free because they needed to level out the plane. Baggage had to be checked - AC is more of a stickler here, at YUL, than at CMH. All in all, flight attendants were nice and polite. I'd right this airline in the future. And, hey, if it's a couple $100 dollar difference between the American Airlines, then heck yeah I'd book with AC! read more

Air Canada - Air Canada flight from CMH to Toronto - Airlines Near Me - Saint-Laurent, Quebec

I hate Air Canada. Worst costumer service known to man . I cant believe how clueless this whole staff is . I know for sure this is not Normal . I am so disgusted and highly annoyed . Not so much the flight being cancelled. More so , the rude and completely clueless staff that works for Air Canada . read more

Worst airlines in business - won't answer the phone - flights unreliable - attendants rude - don't fly under any circumstance.

Don't ever fly them ... their customer service on ground is a joke .. flight to KEF canceled and rebooked for 20 hours later ... no hotel no food NO HELP! Apparently they cancelled 10 flights and want to make it the customers problem! Hate their attitude... they did offer us pillows and blankets which we could spread on the cold floor if we wanted! read more

I've flown Air Canada a few times lately and have been mostly unimpressed, but to be fair, my most recent flights were okay. For some unknown reason, I always viewed Air Canada as this cool, boutique-style airline. The reality seems to be more of an old, inefficient, state-run airline serving Canada. I don't fly AC enough to be a hater, but I wasn't overly impressed either. Middle of the road airline in my estimation which could easily trend down to 1-2 stars. 3 stars read more

Air Canada canceled my flight without notice returning from Dublin, then lost my luggage.

Pretty disappointing really. Air Canada seems to have a virtual monopoly to Montreal and so the crazy more than $900 fare I had to pay reflects this. To add insult to injury their archaic checkin system does not recognize your Star Alliance status and so when they make you check your (standard size) carry on bag they charge you CA$32 and tell you that you have to go to the website and claim it back. What a joke!! Then they make you check in electronically (where they play the pay for bag scam and blame it on the computer) even if (like me) you have a European passport and so after queueing for the rip-off machine you then have to stand in line for a person since the computer has no way to check your visa or green card. Next time I fly United Despite the fact that I will have to change planes :( Terrible service eh! read more

I just wanted to report the most horrible experience my wife and I had to go through with the most terrible airline in the world. If I could dish out negative stars, now would be the time. I've flown with a few bad airlines, but Air Canada is by far the worst. Let's start with customer service. When they delayed our flight from our previous destination, we were unable make our connecting flight. When we were told that there were no seats available on the last flight of the day the person in charge at the gate said that "it's not our problem". What the heck Air Canada? The whole time we were there, none of the Air Canada customer service people or attendants never greeted us with a smile. They just always wrinkle their nose and look very annoyed as if we were being very rude to ask them a question. We felt like school children who were being scolded for doing something wrong. That is no way to treat your customers! Let's talk about how inconsiderate this flight was. There was no water offered on the flight unless you asked for it. Every time the cart was pushed around it was for asking people to make food purchases. Finally when the cart came around we were already 3 hrs into the flight and parched. All other airlines usually provide beverage carts after taking off. Slow. Now moving on to how dirty the plane was. There were crumbs and hairs all over my seat. It seems as though they do not clean in between each flight. I hope I don't catch bed bugs or lice. Regardless, we will never be flying Air Canada ever again. The worst service and quality of flight ever. read more

Like most U.S. based airlines I feel like just a number flying with them. I flew from Montreal to Chicago on July 13, 2019 on flight number AC7597. It was absolutely nothing special. Actually, the one thing that I will remember is a blonde flight attendent that did not greet passengers upon entering the plane or bid them farewell at the end of the flight. Also, she was not nice throughout the duration of the flight. How's that for customer service?!? read more

Can't rate the airport because I only got to experience it running full speed through security and customs due to a maintenance failure on the inbound plane. On the airport and US customs, they scanned my boarding pass and expedited screening and passport lines. After all the running ( which was quite a distance ), the Jazz CRJ705 operating under Air Canada has its own maintenance problems and we are delayed while they work on it. CRJ705 has USB ports and AC power and OK leg room. Overhead bins are tiny and don't hold normal sized roller suitcases. This airline makes plan system resets seem normal. read more

Air Canada - Maintenance workers on an Air Canada flight for a change - Airlines Near Me - Saint-Laurent, Quebec

We were so disappointed with Air Canada. I specifically selected this airlines based on my prior great experience. This was not the case for our flights. Due to a plane change, we lost our exit row seats and were seated in the middle section. There was no explanation given and everyone was exasperated. The charger didn't not work and the food was not good. We were equally dismayed that you couldn't talk to anyone at the airport after our arrival. We arrived early and there wasn't a customer service counter in the Montreal airport. We sent an email as dictated on the website and were told we wouldn't be acknowledged for six weeks. If you call to change a reservation - it's a 45 minute wait with no call back options How could Air Canada possibly be voted best airline ? If you call read more

My carry on (that ive used to travel all over the globe) doesnt fit in the metal shell before boarding so i have to check it. Now i need to waste half my life at sfo bc that airport is the most useless place on the earth. F u air canada - my luggage could have fit in the over head cabin read more

On August 21, I traveled from Dallas to Beijing on Air Canada, I had one connection during this flight. Upon arriving in Beijing, I attempted to retrieve my luggage and one of my two bags did not arrive. On September 5, my bag was located, I was then informed that I would receive my bag in two days. My bag arrives in Beijing and was dropped off on the corner in front of my place of employment on September 12. Air Canada had the address of where I am staying, it was even in the bag. I was not contacted as to delivery. I found out about my bags arrival from another employee who was aware of the situation. Air Canada customer service regurgitated the same script not actually helping. I was extremely disappointed in the service and resolution recieved by air Canada regarding my luggage. Not to mention I was not refunded for extra charge for the bag. Air Canada is now an the, NO FLY LIST they are to many more suitable options. If you fly with them only take carryon and expect that will turn off the call light without checking to see what you needed. read more

I like your service over the years having flown to Toronto from Houston but I'm still going to blame you for having Jazz as a subcontractor for my flight from Montreal to Houston. I made the mistake of upgrading to first class only to receive second class service that was less attentive then any coach experience I've ever had... and I normally fly United! Unlike other airlines, there's no point in boarding early when the attendant doesn't offer you pre-take-off drink service. Then when I asked for a screwdriver after takeoff, the attendant made a snide comment about drinking so early since it was a morning flight. It's not really your business other than to serve me. When he offered me breakfast, I asked if there was meat. He said yes but refused to offer anything else with "it comes with meat" and "you didn't request a special meal". I didn't see any damn place to request a meal since I bought the tickets through united.com and my United profile indicates I'm a vegetarian! When he brought the other people meals, I noticed there were non-meat parts of the meal like yogurt and fruit and the meat was just a turkey and cheese sandwich. I could have just removed the turkey myself! read more

Okay, if you guys never trusted anything i reviewed, PLEASE TRUST THIS !! I purchased the flight with insurance, then my visa was lost at the visa place. Called Air Canada and aero plan or whatever the insurance name is. Nothing happened. I had to cancel my flight, and rebook it, EVEN THOUGH IT SAYS IF ITS PASSPORT VISA YOU WILL BE REIMBURSED. False! Finally I found another flight, I rebooked it, had to pay $200 rebooking fee and the flight difference. They offered drinks free of charge everything else you pay for. My flight had a 13 hour layover. Usually when I fly with a layover, then give you a room, with a shuttle to take you there. Now please keep in mind this was my first (AND LAST TIME) flying Air Canada. Once I arrived and checked in, that was it. I asked around to see where do I got to get the the hotel, NO WHERE! You have to get transportation to and from your hotel room, and pay for it! I only found this out after I called the toll free number twice to speak to them. EACH TIME THEY SAID "I'm sorry this is to book a new flight, it's nothing I can do to help" My first time being in Canada, I was a wreck. I called again to asked to get transferred to someone. She said it's no one to transfer me too. She said just search on google for a room! Now if you ever been to Montreal, it's no rooms near I was told. The taxi ride is $40 there and back($80) on top of the price of your room. So for an extra $200 this flight was DEFINITELY NOT WORTH IT, plus the $700 I paid for this one way. I searched online and came to an Air Canada thing that says if your flight is more than 6 hours layover, you get a free room if you book a certain type of flight, and a discounted room if it's the other type of flight. I put in my reference number, only to find out they can't help either. This was because apparently you have to book for the discount a few days in advance. Which I could have done have I would have known. The customer service was horrible. The leg room for my flight was really little. I'm 5'8 and my knees touched the back of the seat in front of me. When you lay your seat back it still feels like you're sitting straight up. You can rent an iPad for videos or have your own. This was by far the worst experience I have ever had in my entire life when it xo es to traveling. Especially when you're in a country that's not your own, and you're alone. Who wants to be with out a room, without sleep at 3 in the morning with ALL OF YOUR LUGGAGE WITH YOU BECAUSE YOU HAVE TO PICK IT UP? I couldn't sleep because I had to keep an eye out for my luggage. On a positive note I can say that the flight attendants were nice. And the Apple juice was good ;) Lastly, I forgot to mention they overbooked and also told us before we checked in that everyone carry on luggage was not going to fit. So even if you had things of value including laptops and jewelry, you were pretty much led harassed /forced to check I flew from read more