Air Canada has been one of my favorite airlines for decades, but recent experience flying between…read morethe States and Canada, and to/from Europe, has been inconsistent. Telephone customer service had been very good. Flying to Europe from Montreal last month, the aircraft cabin was wide, on-board service was fine, but WiFi and entertainment selection was so so. The Air Canada app is good and helpful.

Yelp Review 2026 #56:…read more I've flown with Air Canada several times. But my latest Air Canada flight from Montréal to Las Vegas has by far been the worst. Booked a business class flight from Geneva, Switzerland to Las Vegas with a layover in YUL a few months ago. Woke to an email with a flight schedule change that did not make any sense. I'll be arriving in Montréal an hour later than my departure from Montréal to Vegas! I couldn't change the flights online and a phone call had to be made. I ended up with an overnight layover in Montréal which is fine. It gave me a chance to revisit the city. Checking in was a breeze through the priority lane with nobody standing in line at all. VIP security check and Mobile Global Entry got me to the business lounge in under 10 minutes. That was the best part about the flight. Everything after that went downhill. Boarding was late. Business class seats are wider with a 2-2 configuration, more legroom and more recline. We were notified the tray table was broken for my travel companion upon check in at the airport. Free Wi-Fi, good in-flight entertainment, breakfast, drinks including alcohol and snacks served for the 5-hour flight. I pre-ordered my meal online. The menu is different on the screen at the seat vs what's online. The food was ok. Flight attendant, Suzy is the worst and probably should not be assigned in business class with her attitude. Not friendly and quite rude. She was giving off "I've been doing this job for years. I hate everyone and I'm ready to retire" vibes. During meal service, she asked what I wanted to drink and I said peppermint tea. She notified me that she cannot serve me tea while the fasten seatbelt light is on - ok, no problem. I got orange juice instead. The fasten seat belt light has been off for a good 10 minutes so, I figured I'd revisit my peppermint tea. Suzy snaps at me "like I told you earlier, I cannot give you tea when the fasten seat belt light is on!" So, I pointed to the non-lit fasten seatbelt light. And she goes "oh. Well, it must've just gotten turned off." No apologies whatsoever. Just downright rude. Time to help economy passengers instead or retire! In some countries, flight attendants are screened based on looks, height and friendliness. Canadian and American airline companies don't do that which is fine but at least emphasize customer service.

This was easily the worst experience I've ever had flying with any airline or flying at all. First…read moreof all, I had a flight from Montreal to Chicago. I was unable to check in online, I tried 5-6 times but each time it said to check-in in person. There were many troubles getting to the airport which I'm not factoring into this review but it led to me arriving about 1 hour before my flight. I walked up to check in with now 57 ish minutes until my flight. I was told that I could not go on the flight anymore because they close 1 hour before the flight for check in. So the next available flight was 26 HOURS away. I eventually got it to 22 hours away by flying to a different airport (Dallas, which added flight time) for the connection flight. The guy helping me was rude and did not care at all about the situation. There was at least 2 others and maybe more people who had the same problem as me. So I had to stay overnight at a hotel there. I understand if that is their policy but I think having a note on the app that is very visible and signs would be helpful to convey that. The next day I checked in and got through all of security within 15-20 minutes showing that I could have easily made it through in time the previous day. The actual airport is great but American Airlines here is not good at all. My flight leaving got delayed by about 50 minutes from its original time. During the boarding they announced that everyone would have to check bags and that it was mandatory. While in line to check my bag, some worker approached me and said to follow him and checked me and some others in without needing to check out bags. There ended up being room for checked bags on the flight so I don't know why they needed people to check their bags to their final destinations. The flight takeoff was very rough and many people noticed and were upset. The announcements were quiet and hard to understand. The plane de-boarding took way longer than usual even tho many people had connections to make. I'm sure the experience could have been worse and I'm grateful I'm on my way to my destination now. Overall this was an awful experience.

Since it wasn't necessairly expensive and the connection flight was reasonable I chose American…read moreAirline to fly with. I was a bit conflicted at first as I've not heard necessairely the best about them especially service wise but been really surprised how professional and friendly the staff are . Also fact that leaving from Montreal with an American company they been able to do all the announcement in both English and French adn the crew was speaking both too. Defintely would fly again with them in the future. The only real lacking with the company is IFE but with a laptop or a cellphone you're more then perfectly fine.

I have had MONTHS of the most frustrating customer service I could ever imagine with KLM. Wasted…read moremany, many hours as well as the equivalent of a couple return trips to Holland in cash, trying to first get a travel voucher for a canceled flight, then trying to use this voucher. The number of times I had to call, email, be put on hold, explain the whole situation, be told to call a different number, explain the whole thing over again, get HUNG UP on, it is just baffling. And so much contradicting information, I honestly felt dizzy. Like they were actually trying to make me lose my mind. All this to be told, in the end, that there is NOTHING THEY CAN DO to help, when the flight I wanted to book months ago (but couldn't because their system is so messed up) is now 700$ more (per person)!! Something is broken at KLM.

Becareful with sunwing out here It was great, but the seats were stiff and unconfortable. The…read moreservice was great but they could only serve unhealthy food like pringles and candies. I liked it although. We went to the dominican republic and if i remember correctly, there was an app that was a whole other hell to use, it made my mom boil.

HORRIBLE SERVICE. We booked a trip to Antigua and paid for…read moreElite seats since we had a 1 year old on our lap...Charge of 240$ went through only to find our there are no more available elite seats on the way back. Some story about merging 2 flights...We were promised elite seats on the way back at least since they DECIDED TO LAYOVER IN TORONTO TURNING A 5 HOUR FLIGHT INTO 8 HOURS...We then find out there are no more elite seats on the way back EITHER ! And no one advises us of this, we had to find out after numerous calls from our travel agent to sunwing. They kept saying we had to "wait it out" because of the planes merging or wtv other changes were happening to the airline. No compensation, no apologies NOTHING. Now I am dreading the flights and will never be booking with them every again.

Montreal to Zurich flying in Business was a delightful experience…read more Though my aircraft was not the newest model, but sufficient for a shorter flight to Europe. The cabin and seat placement allows a lot of privacy. The single window seat is perfect for single traveller like myself. Service was professional and attentive. I was even offered to try out a few of the wines during dinner. The movie selections was so good as I stayed up and binge watch the whole flight. Getting to my destination on time in comfort always a good start for my vacation!

We flew Swiss airlines to Barcelona over the holidays because they offered the cheapest fare ($580…read morepp round trip). Based on the experience I had, I would definately fly with them again. We had booked an extremely tight connection in Zurich each way (under an hour) and were worried that we'd have to go through customs there before continuing on, as we did on our way to Venice last year when we had a layover in Madrid. Nope, not here. The Zurich airport is one the most efficient I have seen. We simply took a tram from one terminal to the next, which took us about 15 minutes gate to gate. We arrived in plenty of time for our connection on the way over. On the way back, we still had enough time, but we were about 10 minutes late in landing at Zurich (due to high traffic) so then they held our plane to Chicago for 15 minutes to allow other delayed passengers to board. Combining that with a delay in landing at O'Hare (again due to traffic) we were about 20 minutes late in total. Still not that bad though. Service was excellent on all flights. On the way there we moved to an empty 4-person row so I could stretch out. They served plenty of food (and it was pretty tasty, with some swiss chocolates) and lots of drinks and provided free headphones for use with the free seatback entertainment systems that had a great selection of movies and tv shows. Based on the great service, ease of connection in Zurich (where I think pretty much all their flights from Chicago connect) and the low price, I would definately chose Swiss air again.

Very disappointed with my experience with WestJet / Sunwing…read more Our return flight scheduled for 2:20 PM was canceled at the last minute and pushed to 4:50 PM, with no clear explanation or proper communication. And somehow, when we ask for compensation -- which is required by law -- we're suddenly told it was due to a "mechanical issue." Hard to believe when the aircraft had been sitting on the tarmac for several days, seemingly without proper preparation (cleaning, basic maintenance, etc.). On top of that, I have still not been reimbursed for the seat selection I paid for on this canceled flight. This shows a clear lack of transparency and respect for passengers. We deserve better as customers.

My trip to Cuba for my birthday was a total disaster as my luggage never arrived to its…read moredestination. I filed a claim on September 7th to which I followed up on everyday of my trip by calling a minimum of twice a day and online it always said waiting for arrival while my luggage which contained all of mine and my wife's clothes and our medication in the bag. The luggage arrived to the varadero airport on sept 10th and we were never advised of this although we kept calling to get updates and checking online. We continuously were advised that once the bag was located it would be delivered to our hotel and this never happened although the bag was at the airport and we could have gone to pick it up ourselves and enjoy the last two days at least of our vacation. the nexus representative in varadero (Magda) was careless of our situation and we practically had to force her to help us and call the airpor. all she kept telling us is there is nothing I can do. The worst travel experience ever and we will never travel with WestJet again. We will also make sure to tell this to all of our friends and family to make sure they do not fly with WestJet as well.

I've had a great experience flying all over the world with United Airlines …read more Our flights from PDX to YUL and back has been quite pleasant. Service was friendly and efficient.

No issues with arriving or departing flights. Check in agents were pleasant…read more Gate agent needs to follow preboarding policies. No lounge but *G gets you into Air Canada's lounge.

If I could give a -10 stars I would. You are better off taking the greyhound bus you would get…read morethere faster and the customer service would be out of this world. If you want to spend 12 hours at the airport and enjoy delays of 3 hours plus and especially if you pay a lot for yor ticket but there is only almonds and cup of noodle soup to eat that is the right airline. A turtle would get me to my destination faster than this company.

I recently flew from Calgary to Toronto in economy plus. The check in was fast and friendly, the…read moreprice was better than westjet or air Canada. The plane was spotlessly clean, the in-flight service was friendly (way better than WJ or AC) and they served a good meal on almost entirely recyclable materials. I have been flying for work for nearly 40 years, and If I can use Porter instead of air Canada or WestJet I certainly will.