Porter Airlines is a regional passenger airline company that is based in Toronto City, and serves Toronto, Ottawa, and Montreal. We had a connecting flight, and this was our first time flying on this airline. The issue we had was that we were never notified that our flight was cancelled and/or that it was continuously being delayed. There were no announcements, and when a passenger actually went up to the counter by the gate when it was time to board (stated on the ticket), only then were the passengers informed that such were affected. The monitors do not reflect the updated times, the updated gates, and the verbal announcements come after the fact when one makes an inquiry. There were also no given estimates on the delay, or when the boarding process begins. In addition, boarding the plane seats those who are assigned at the rear of the plane and up, but the passengers did not seem to respect the queue - there was budging left and right! Porter planes in general are more on the outdated end, but there was a decent amount of legroom, a nice quarterly magazine for the taking, and snacks/drinks on the plane (including complimentary red and white wine). Small carry-ons are allowed, but most luggages will be checked-in at the gate, in which you wait in a queue to grab before you leave (and, yes, passengers still cut the queue). While the staff members were super nice and did try to accommodate the passengers for the cancelled/delayed flights, those who are not too flexible with their plans will have an issue. +no announcements reflected on the monitor/over PA +no updates on cancelled/delayed flights +no given estimates on delays +friendly staff members read more

Porter Airlines - Complimentary water bottle - Airlines Near Me - Dorval, Quebec

If I could give a -10 stars I would. You are better off taking the greyhound bus you would get there faster and the customer service would be out of this world. If you want to spend 12 hours at the airport and enjoy delays of 3 hours plus and especially if you pay a lot for yor ticket but there is only almonds and cup of noodle soup to eat that is the right airline. A turtle would get me to my destination faster than this company. read more

I recently flew from Calgary to Toronto in economy plus. The check in was fast and friendly, the price was better than westjet or air Canada. The plane was spotlessly clean, the in-flight service was friendly (way better than WJ or AC) and they served a good meal on almost entirely recyclable materials. I have been flying for work for nearly 40 years, and If I can use Porter instead of air Canada or WestJet I certainly will. read more

Really a zero rating today I had a 5:05PM ticket for Toronto then a 7:30PM for Montreal. I ARRIVED early and was at gate A26 Dulles for the 2PM Toronto flight boarding today. WE all knew difficult weather was coming into the area. I asked if there was an empty seat on the flight and the attendant said yes but I would be charged 150$. That was shoddy considering I was the only one there, a seat was empty, and possible later day delays were expected. I refused. Then my 5:05 flight was delayed several times and I missed my connection to Montreal. So Porter rescheduled me from Toronto to Montreal after 12PM following day. No Toronto hotel voucher. The airport in TO, I was told, closes over night. Couldn't get through on the phone and the gate desk attendants didn't arrive for the 5:05 flight to answer any questions until after 7PM. Vacay budget done so in Dulles for the night. Shoddy. Never flying Porter again. read more

Porter Airlines - Airlines Near Me - Dorval, Quebec

First time flying with Porter and it was a terrible experience, probably one of my worst itineraries. Was supposed to fly from Montreal to Toronto then to DC. The flight coming into Montreal kept getting delayed from 30 minutes, to an hour, to 1.5 hours to 2 hours. When asked about whether I'll be able to make the connecting flight to DC the staff at the counter kept assuring everyone that we'll make it and that the Toronto to DC flight will wait for us even if it meant that flight will be delayed - that flight is on time and it's really unusual in the airline industry to make that promise, but I've never flown Porter before so I believed. Then when they announced the flight will be delayed for 2 hours, they said yeah you won't be able to make the DC flight - which is the last one of the night - and you'll be booked on the flights out next morning. At one point staff made an announcement that the delay is due to mechanical issues but when they rebooked everyone for the next morning, they changed their stance and said it's due to weather - weather was fine at both Montreal and Toronto - and when asked further they said they don't know why it's delayed. That's probably all to try to deny responsibility to take care of passengers who are stranded over night. I was lucky since I booked the flight with a good credit card that will very likely reimburse me for the hotel and meals for the overnight stay but others are not so lucky. Also, I had to wait at the carousel for them to bring the luggage back down from the plane, I rebooked my tickets around 5PM and the flight left at 7PM but for some reason my luggage still didn't show up at the carousel by 8PM - 3 hours after they decided they'll take off luggages of people who will be taking flights next day. At that time I was so hungry I just left to check in to my hotel, get food and then come back. Found my luggage later. The next morning since I have a 6:30AM flight I woke up early and went to the Porter checkin counter at 4:20AM only to discover that the counter doesn't open until 5AM. By 5AM there are at least 20 passengers waiting to be checked in but staff didn't arrive until 5:05AM and then proceeded to take another 10 minutes to set up the rope lanes and signs. By the time the check in counters opened it was 5:15AM and everyone was anxious since the security lines were getting long. Eventually got to the gates on time. Then we found out that the flight will be delayed due to a 25 minute deicing session and with the tight transfer we'll very likely miss the connecting flight in Toronto..... and we do.... was supposed to fly out of Toronto at 8:20AM but missed that and got rebooked for 1PM flight. While sitting in Toronto Bishop, I keep hearing announcements of delays of flights to Boston and Chicago while the weather is perfectly fine in Toronto and in these destinations. Then I hear that a flight has been cancelled due to maintenance issues ... maybe not since the number of people waiting to be rebooked is pretty small ... maybe they just invented an excuse to cancel a low utilization flight and get everyone to take the next one. Anyways, very stressful experience and can't get a straight answer out of them for why flight is delayed, maybe they just want to dodge financial compensation responsibility. Writing review to memorialize this and remind myself to not fly Porter again. read more

I love that Porter planes depart from downtown Toronto, and you can get there 30 minutes before departure. It's only a 1 hour flight to Montreal, and door to door, I can get from my house to my destination in 3 hours, versus 6 hours by plane or car. Nevertheless, I've had my last two flights cancelled with Porter. This has been a huge inconvenience, and it seems to happen quite often. If they got their act together, and had flights leave on time and not be cancelled, I would fly with them much more often. There is the potential to be great Porter, if only you were more reliable. read more

Booked a round trip to Montreal from Toronto. The flight from Toronto to Montreal was amazing! the cookies were nice, the free coffee and water was super great but then.... My flight from Montreal back to Toronto was cancelled, so I went to the porter desk and asked the gentleman if I could get on the next flight out and he told me "if you had checked in earlier you could have gotten on the next one" I told him that had checked in at 10am for my 2pm (The flight had cancelled after I checked in) flight and he told me..."oh, well let me see what I can do. I can't do anything you need to take the 5pm flight" I wouldn't have made a big deal about this but just the way he spoke down to me as if I was out term for even asking him questions about the next flight was crazy, this is my first time flying with Porter and I don't think I'm going to fly with them again. I'd rather go through the hassle of pearson international airport trying to board a west jet flight then get treated like this, such a shame cause I was blown away at the airport in Toronto and then this. Unfortunate read more

I've flown Porter several times now- the last time I flew, I decided that it would be my last time flying (not only was my plane horribly delayed, but we had to make an emergency stop because one of the plane doors was open- very unsafe and very scary for everyone on board). Anyway, I booked with them again for today because I needed a last minute ticket. Not only was my first flight (from Montreal to Toronto, where I would then connect to another destination) horribly delayed, but when I first inquired at the help desk about if I would be able to make my second flight, I was told to leave because "of course you'll make it". That didn't seem quite right, but I went with it anyway. I went back again about 20 minutes later, and was told that there was no way I would make the flight. Many other people in the airport are also struggling with the clear lack of communication between Porter employees (they're practically yelling at each other). Several employees have been kind and courteous, and I really appreciate that. However, the constant delays, clear lack of safety regulation (from my past flight), and rude employees has made it clear that I will never fly Porter again. I recommend paying just a bit more and flying AirCanada for a safer, on-time departure. read more

Warning to US travellers Do not buy a ticket on Porter`s website for travel within Canada. Porter--unlike West Jet--levies American airport taxes on such flights if you indicate you are a US citizen. This can add 10 dollars or more to a ticket. There is no excuse for Porter levying US taxes on a ticket from Montreal to Toronto read more

These guys have a great thing going. From their base at the Billy Bishop Airport in Toronto they offer great service and a great product. Their lounge in Toronto (at the island airport) is comfortable and offers plenty of seating while you wait for your flight. There is well kept self serve cafe offering snacks and hot and cold beverages. There are plenty of staff around to answer questions and keep things running smoothly. The boarding process is quick and painless and their Dash-8 Q400 aeroplanes are immaculately groomed. Onboard service is quick, friendly and free. There isn't much in the way of food (just some light snacks), but the complimentary bar service is a nice touch. Any time I'm back east, I'll definitely use them again. read more

They cancelled my 2 flights on a round trip Montreal - Toronto which resulted in missing a business dinner to go and a meeting with important prospect clients on my return. The week after when I tried them again, the plane left 8 minutes before departure time and when I arrived at the gate 5 minutes before scheduled flight, they made me pay for taking the next flight that was almost empty... customer service can't do anything... And I'm supposedly a VIPorter customer to them since I'm buying tickets almost every week... Don't take Porter if you're traveling for business! They aren't themselves. read more

If you want to travel to Toronto or Montreal, porter is DEFINIETLY the way to go! Just make sure to sign up for their newsletters, and you will get e-nmails about when they have sales. Don't feel rushed to grab onto their sales, since every time it's their "biggest sale of the year", which happens every few weeks. You get free wine and a snack, and the porter lounge in Toronto is really nice. Only annoying thing is that all flights have a layover in Toronto, but it's usually a quick layover, and you get free nuts, cookies, soda and espresso! read more

Wow. Having never flown Porter, I dreaded the thought of a two-leg flight from Montreal to Washington. At 6'6", flying smaller commuter planes is not usually fun. porter was quite the pleasant surprise. This was one of the more comfortable, least stressful trips I have had in a while, with a few pleasant surprises. First, the planes were new and comfortable. We were able to get front row bulkhead seats, and they had more legroom than bulkhead seats on full-sized American Airlines flights. And while we had to gate check our bags, there was no charge and the luggage appeared as soon as we stepped off each leg of the trip. The flight attendant was pleasant and professional. How nice (and sadly unusual) to fly with employees who don't hate the company. When we completed our first leg and were exiting in Toronto, the employee at the gate desk, without prompting, helped us cut through having to walk around to re-enter the gate area. The biggest surprise was the pleasant atmosphere in the Toronto gate area. It was filed with comfortable chairs, tables and, while there was food for sale, they also had complimentary sodas, water, coffee and cookies. Wow. The American Admirals Club doesn't even have that, and it costs hundreds per year. Can't wait to fly again. read more

Awesome experience. Price point was great. They offered a free checked bag and wine and a snack on the flight. Who could ask for anything more. read more

First time using Porter. As a family, we travelled home for Christmas. Porter is not well-equipped for hectic Christmas travel and inevitable poor winter conditions. Porter has a small fleet of small prop planes which I consider 'hot house flowers' - they thrive in good conditions, but with a full load of passengers and checked baggage, add winter conditions, but they cannot cannot handle the full loads of luggage that characterize Holiday travel. With no warning to passengers, according to social media feeds and reports from agents, they repeatedly left bags behind, meaning huge backlogs of bumped luggage . Also, a small fleet has a hard time catching up with a backlog of cancelled flights due to weather. Here are the pros and cons of our experience: Con: Web check as early as possible; no regular seats left. Paid for Premium seats. Only plus to a Premium seat - you are in front in a small plane, nothing more. No early boarding, etc. Con: Cabin storage space ran out quickly. Our carry-on was cramped up at our feet whole flight. Pro: Free food and booze. Wine served in glass. Con: No in-flight entertainment (no screens). Con: On return leg of flight, at supper hour, not offered a meal. I would have eaten before had I known. Food service not predictable. Pro: Going to destination, our flight was delayed, but did eventually get us there when others were cancelling. Con: Upon arrival, no luggage. No announcement of what to do - we figured out by word of mouth. Con: In their system, they treated my journey like 2 separate flights as opposed to one continuous journey. Result: my luggage stopped at my connection in Halifax and went no further. Con: When I enquired about above, I received a myriad of excuses, none accepting any responsibility for the situation. Wouldn't the agent, upon my check-in, correct the situation at the point when she was tagging my bags? No, apparently I did not make it clear to the agent that not just my family, but my luggage should make it to my final destination. Extremely lame excuses. They were able to check my bags all the way through on the return. Con: No baggage tracking system. Once my bags were lost, they did not know where they were. Despite bar codes on tags, Porter's tracking is manual. Con: Insufficient Customer service. Took two hours to get through. Called later, message stating that the number was not working due to high volume. Gave up on line, drove to airport to get updates. Given hope that luggage would be on next flight; next flight; next flight; cargo flight; oops, cargo flight cancelled; next flight; on and on. My bags were missing for 6 days. Con: Being about 2 hours from the aiport on Christmas Day, a family member dropped by to check on my bags. He was told that there were no bags left in my city or my connecting city. At that point, thought my bags were truly lost. Pro: With no answers, out of frustration and lost hope, on Christmas Day, I emailed top management. To my surprise, answered within a half hour. Stated that someone would take care of the situation. Con: Next morning, I called the baggage claim office in Toronto 5 minutes after its opening hour (they were closed the day before, Christmas Day). Got message machine. Left message. Half hour later, called again: message box full. Pro: Sent another email to top managemen. Within a half hour, someone called me. He followed my case throughout the day, and called me late at night to tell me that my bag was located in Halifax and would be sent on the first flight next day. I went to the aiport and received my bags. Con: Despite what I had read about receiving $25 travel voucher per day for missing baggage, we received nothing. Return flight: Con: Flight was cancelled due to bad weather. When my flight was re-booked and email sent, only one leg of my trip was re-booked. Upon calling I was told that it would take 6 days to get us home. Pro: Emailed top management again. Through this intervention, got a flight through to my destination. Con: Bad weather meant that my connecting flight was cancelled. We were told to go downstairs to the counter and re-book. Huge line-up. Asked attendant about hope of added flight next day, she said maybe in the PM, no way of knowing. No room on scheduled flights until 3 days later. Already delayed by 2 days and no sure sign of getting home (missing work at this stage), we collected our baggage, and rented a car. Emailed airline to state that we would not require re-booking of flight, preferred refund of that flight to cover cost of car. Con: Despite email, airline booked a return flight for us anyway. No answer from Customer Service. At such a busy time, I really hope those three seats were not empty when they took off. Con: Despite emails to Customer service asking about compensation for delayed baggage, no answer read more

I have never had a worse experience with an airline. I had a flight with them and it was cancelled. Not only were the staff incompetent and inattentive, but they were also incapable of communicating what was happening with the flight to the passengers. I had to wait at the front of the line for over 20 minutes while an employee was dealing with people who either just walked up and started talking to him or was talking with other employees. It was extremely rude and I witnessed the incompetence of the employees lead to increased stress among the waiting passengers. Furthermore, when I tried to get my money back from the baggage fee, since I did not end up getting a flight that day, they gave me the run around and I do not know if I will end up getting my money back. I really cannot stress enough how badly the airline/ employees handled this situation. Highly do not recommend. read more