Air Canada has been one of my favorite airlines for decades, but recent experience flying between the States and Canada, and to/from Europe, has been inconsistent. Telephone customer service had been very good. Flying to Europe from Montreal last month, the aircraft cabin was wide, on-board service was fine, but WiFi and entertainment selection was so so. The Air Canada app is good and helpful. read more

Yelp Review 2026 #56: I've flown with Air Canada several times. But my latest Air Canada flight from Montréal to Las Vegas has by far been the worst. Booked a business class flight from Geneva, Switzerland to Las Vegas with a layover in YUL a few months ago. Woke to an email with a flight schedule change that did not make any sense. I'll be arriving in Montréal an hour later than my departure from Montréal to Vegas! I couldn't change the flights online and a phone call had to be made. I ended up with an overnight layover in Montréal which is fine. It gave me a chance to revisit the city. Checking in was a breeze through the priority lane with nobody standing in line at all. VIP security check and Mobile Global Entry got me to the business lounge in under 10 minutes. That was the best part about the flight. Everything after that went downhill. Boarding was late. Business class seats are wider with a 2-2 configuration, more legroom and more recline. We were notified the tray table was broken for my travel companion upon check in at the airport. Free Wi-Fi, good in-flight entertainment, breakfast, drinks including alcohol and snacks served for the 5-hour flight. I pre-ordered my meal online. The menu is different on the screen at the seat vs what's online. The food was ok. Flight attendant, Suzy is the worst and probably should not be assigned in business class with her attitude. Not friendly and quite rude. She was giving off "I've been doing this job for years. I hate everyone and I'm ready to retire" vibes. During meal service, she asked what I wanted to drink and I said peppermint tea. She notified me that she cannot serve me tea while the fasten seatbelt light is on - ok, no problem. I got orange juice instead. The fasten seat belt light has been off for a good 10 minutes so, I figured I'd revisit my peppermint tea. Suzy snaps at me "like I told you earlier, I cannot give you tea when the fasten seat belt light is on!" So, I pointed to the non-lit fasten seatbelt light. And she goes "oh. Well, it must've just gotten turned off." No apologies whatsoever. Just downright rude. Time to help economy passengers instead or retire! In some countries, flight attendants are screened based on looks, height and friendliness. Canadian and American airline companies don't do that which is fine but at least emphasize customer service. read more

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This is a review of how Air Canada treats business class customers who buy a ticket using miles. I flew out of YYZ recently and had a ticket for business class category P. But it didn't grant me access to the business class lounge because I bought it with points. That's just gross. I'll also comment the lie flat business class on the plane was sort of comfortable but nowhere near as nice as other airlines lie flat seats. This was on an airbus 330. read more

Very disappointed with the customer service experience regarding a recent booking. I had to cancel travel plans for a family member due to an unexpected visa denial--a situation entirely out of our control. Despite providing documentation and reaching out for support, Air Canada's response was a rigid refusal to provide any flexibility, citing non-refundable fare rules. I feel that as a loyal customer, I expected at least a degree of empathy or a goodwill exception for such a significant, unforeseen circumstance. Instead, I was directed to insurance, leaving me to absorb a $1,400 loss with only a minimal refund of airport taxes. I will be re-evaluating my loyalty to this airline for future travel and will be exploring other carriers moving forward. read more

We used this airline because my wife said it was good. We boarded the plane from Florida to Montreal. The plane was small even for a 3 hour flight. No tvs on the seats so have to use our phones. Flight attendants were nice. This is why there is a 3rd star. The plane is not clean and they only come once to clean. When I pulled down my tray there was powder milk everywhere and coffee stains. Seats were dirty and the floor. Overall a step up or 2 of spirit but way below delta. read more

OMG! I LOVE this airline. The phone booker was amazing; the airport desk person was fantastic! The airplane seats were comfortable and the flight crew was splendid. Overall, Air Canada is the best airline I've ever flown. They have earned my loyalty. read more

this Airline has gone down the drain. I will never fly with them again. they goofed up my lunch in business class and when I complained they blamed me for being rude. the head waiter was rude and abnoxious. every flight I have been on in the last 5 years has been delayed, read more

What can they improve you ask? Every FREAKING Thing! Flight was delayed, cold responses, brazen attitudes, and the Flight Attendants clearly left their smiles at home. What I find comical is the numerous PA announcements aka random interruptions. There was turbulence they announced it several times. If someone sneezed it was announced. If your tray wasn't in the upright position it was announced. I couldn't enjoy my movie due to this. As the flight attendant was passing by I asked her for headphones. She said, yeah I'm getting it. Woah there why the rude response? On our back to NY we were met by yet another rude employee. Hubby checked in my bag and we headed over to the counter to drop off our bag. She noticed that the bag had the tags and very rudely asked why were we here? I looked at her and said because of my bag. She looked at me puzzled. She told us to put it behind her. She made it seem like we are her coworkers and knew where we should load our own bag. I've never met a set of ruder unprofessional and lazy employees like the ones here. Also someone stoled my avocado tag. What a shame! read more

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Our flight was canceled. We were revoked for a flight 2 days later, stranded in Montreal. Nobody from Air Canada could help us at the airport, not even a hotel voucher. They told us to call customer service which we did 4 times to get hung up on, or be told there is a 3 hour wait. Air Canada us in Rome the staff in Montreal would assist us but they were so wrong. Extremely unprofessional. One staff member in particular wasn't even empathetic to the line of people desperate for answers or help. She told us to go sleep in the airport. I will be filling complaints and reimbursement requests for hotel, food and lost wages. The staff, this lady specifically said, not their problem. Never take this airline again. Hoping to get home soon. read more

Good service to and from Europe, Back in Montreal air canada switched us from premium economy to economy even though sold as premium, and this plane was likely the oldest plane they own. Poor seating, dirty, and crew was either really tired or just should find another line of work. Then Air Canada in Montreal transferred our bags going to Austin to a plane to Boston, Gate said they would get to us the next day . Air tags say they made it to AUS the next day, but the CSR there says they are just too busy to find them and get them to us. Now two days sitting somewhere at home airport and put off again. Worst customer service in airlines. Web site poor. Lost baggage system stinks , How they are in business is a conundrum, read more

My flight from LaGuardia to Montreal was delayed due to mechanical issues and cost me an afternoon enjoying the city since that would have made the connection too tight. Their lounge in the international terminal doesn't have enough appealing GF options and the ones that are there are mislabeled!!! Not food safe at all. read more

Why is this a 1-star? The airline is great. Flew from YUL-MCO. So not a too long flight. I don't really remember much cuz it was at night but a bit of a sick airline read more

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Constant delays and mechanical issues...worst airline on the planet! Cannot trust this company to ever be on schedule!

Lighting this company up because I am extremely dissatisfied with their service. Broke my bag on the way to Zurich To the point it was hanging on by a thread. Lost my bag in Montreal on the way back. No one will give me updates or reimburse me for my stress they have caused. I tried calling, no live representative to talk to, just tells me to check online and hangs up. Tried speaking with someone else tells me they can't update me on my bag at all. Just tells me to look online. No questions have been answered on their business chat on Facebook. Have an attitude when I ask questions. No one can answer my reimbursement questions at all. Extremely disappointed in them. All I want is my suitcase back!! So all my belongings and my bag that's worth more than $3000 in the stuff I brought in lost in canada and they do not have a care in the world. Just care about getting their money and you going. I never been more frustrated in my life. I have flown on multiple airlines across the pond and this is BY FAR the worst airline to go with. Lesson learned to always fly Delta or American. read more

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We booked directly with the airline and ended up with a 20-hour delay through no fault of our own. We received no compensation for the inconvenience, and our seats were downgraded to the back of the plane. Very disappointing experience -- we won't be booking with them again. read more

AC020 from SIN to YVR was a 14:33 hours long flight on 23rd Oct, and didn't actually have a good experience there. Leg space was too less to even sit and relax. The crew members seemed to be of a high attitude and not customer-oriented. Provided some food without asking for any preference as if it's a free-of-cost favor by the airlines. Also, a meal was provided soon after boarding the flight and then back again just 1:30 hours before landing, making us starve for about 12 hours, as if forcing us to do a semi-intermittent fasting. Don't recommend travelling through Air Canada for long-hour flights, short flights might be okay. read more

It's been a long time since An airline has lost my luggage. I was told my luggage would be delivered the following morning, but it's already past lunchtime, and they still haven't dropped it off. The crazy part here is I checked in four hours ahead of my flight, which them plenty of time to load my luggage. Sadly, I was not the only person last evening to lose their luggage to this airline. When I checked my AirTag, it never departed its original destination. They said they would drop it off the following morning, but it's already past noon and they still haven't delivered it. The service staff was friendly and efficient. However, the seats were showing wear and tear. Cushion seams are coming apart and some seats Wouldn't stay in the upright position. Don't plan to use this airline in the future. read more

I am very disappointed with our national carrier. Flying to Asia allowed me to compare different airlines. AC vs Thai Air and Nippon Air. The clear winner was Nippon. More room in economy, better service and friendly staff. Thai Air was second with better seating than AC better meals and good customer service. AC was dead last. Rude staff, cramped seating and limited service. Sad. read more

Air Canada - Cramped seating - Airlines Near Me - Saint-Laurent, Quebec

Worst experience ever in flying, I've flown 1000's of flights, first time with Air Canada and never coming back. People seem miserable at the Montreal location, lost luggage, seat help does not exist read more

Nothing worse than AC. 6-8 flights with AC and all of them with a delay or even a cancellation. Never seen something like that before. And there is now a new strike (it looks like more like they wanted holidays). read more

Plane got delayed for about an hour or so for the first flight which made me miss my connecting flight in Vancouver BC to go to Seattle which I miss the connecting flight then got rebooked on the next one which this one was also delayed by about 30 min and once arrived in Seattle it took about 40 min waiting in the landing track before we could even get a gate to get off the plane . read more

DO NOT FLY AIR CANADA! They will delay your first flight and then leave you on the tarmac for 30 minutes, You will rush to your plane, thinking that you will make it on time because you have like 40 minutes, only to find out that your connection left 10 minutes early! (Why would they leave early???) The gate agent will not care. 30 people will be standing there trying to get on the plane, and the plane is still there, the door hasn't shut yet, and they don't care. 30 people with connections from all over the continent had delays and rushed to get there. They knew we were trying to get on that plane and they did not care. Our four tickets alone cost $20,000. There was probably $150,000 standing there, trying to get on the plane. IT SHOULD BE ILLEGAL to leave early if there are connections on their way! (And by the way, the plane did not push back for 20 minutes after this.) Curses upon the gate agent that wouldn't let us on. They will send you to stand in line for an hour. They will put you on the next flight and NOT give you your business class seats and also split up your family. They will leave you stranded in the airport for four hours and then at midnight cancel the flight. The gate agent at midnight will tell you to go upstairs and talk to the other gate agents. This will be a lie. They just want you to get the he!! out of there so they can go home. DO NOT FLY AIR CANADA! read more

I have been a loyal Air Canada customer for over 20 years. I hold Aeroplan 75K Elite Status, currently have a balance of 1.2 million points, and by my estimation, I have spent over $1,000,000 on flights with this airline. I fly Business Class almost exclusively. I recently flew to Italy, where my partner and I lost our luggage for 3 days because Air Canada staff at YVR explicitly gave us the wrong advice regarding baggage transfers in Montreal. We were left without clothes or toiletries for the start of our vacation. When I submitted a modest claim for the interim expenses, Air Canada rejected it cold. Their reasoning? I missed a submission deadline by a few days. They completely ignored that I had filed a Property Irregularity Report (PIR) immediately upon landing in Naples. They are hiding behind a legal technicality (Article 31 of the Montreal Convention) to avoid reimbursing a few hundred dollars to a customer who has given them millions in revenue. This is not about the money; it is about the principle. The Warning: If you are a business traveler or frequent flyer, do not expect your status to protect you. If Air Canada is willing to alienate a top-tier veteran customer over pennies, imagine how little they care about the average passenger. Pros: None. Cons: Zero respect for loyalty, incompetent ground staff, rigid refusal to fix their own mistakes. read more

It's deeply disappointing how Air Canada treat their customers--especially during genuine emergencies. I've been bounced from department to department with no one truly willing or able to help. The responses I've received are clearly automated, repeated, and lack any sign of empathy or personal attention. It honestly feels like talking to a wall. My fiancé had an unexpected emergency open heart surgery, with doctor's notes and proof--yet not a single representative took the time to properly assist or escalate my case. Instead, I was met with silence, indifference, and a total lack of human decency. We lost $700 on a flight I couldn't take due to a serious medical emergency, and despite the circumstances, this airline couldn't even acknowledge my situation. Meanwhile, they hand out refunds left and right for delays they're responsible for--but can't show compassion for someone in a medical crisis? That's not just poor service, that's shameful. I will absolutely never book with this Air Canada again. I'll make sure others hear this story so they can make informed decisions before giving their hard-earned money to a company that offers no care in return. Time to support carriers that value their passengers. Air Transat, here we come! read more

I'm sitting on my butt in the aircraft in Toronto at 6pm, with a stop and a new plane in Vancouver before leaving for San Francisco. There have been nothing but delays and re-routing on this shitty airline all day. When I went to check my flight status on the Air Canada site, it actually shows that I've already landed back in San Francisco -- when I haven't even left Toronto yet. Never again. read more

Air Canada - Idiot Air Canada website says I'm already back in San Francisco, when we're still on the runway in Toronto. - Airlines Near Me - Saint-Laurent, Quebec

Paid for business class. Had to return day early and no availability for business class so we paid even more to go economy. At Montreal airport, Air Canada would not honor our previous flights benefit for their airport lounge. Common sense suggests that the gate attendants would be able to give us a pass to enter the lounge. Alas. Another example of common sense out the window. read more

The only reason why I would fly with Air Canada is because I collect Aeroplan Points. They are priced higher than their competitor and in terms of service they offer no more extra. I have Priority Status and I find that they will treat you better if you have Priority Status vs someone who doesn't fly often. Some of their staff can turn out pretty rude. I have went to Priority line before and the lady would rudely assumes I don't have Priority Status and only when I mentioned that I do have than she continued on. Air Canada is a hit and miss. I don't know if flight delays is anymore a thing with AC or is it with all airlines nowadays. read more

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Unorganized, rude. We were kicked off our plane with no update, no communication. We had to stay in unauthorized hallway, fenced in. I was refused the bathroom and we were there for over 2 hours. Not one flight attendant or security guard answered any questions, or even considered to give us updates regarding what even happened. I understand things can go wrong and emergencies happen, but the way they went about this was embarrassing. It truly made me feel scared to even ask for an update because of how rude they were being. I was recommended Air Canada by a friend (I've maybe taken one trip with AC before when I was a kid) `and I am never taking it again. I thought the fact that it was overpriced meant better service, nicer experience, better seats.. no. Awful experience. From a person who flys quite a bit, Air Canada is a no go for me. read more

I had a carry on and they took my bag away. they give me such a hard time. I changed my ticket and wanted to change it back within 10 minutes and they are charging me again. in general with most airline you have 24 hours to change before they can charge you but then they don't. the seats are so uncomfortable and my personal bag, I had to put it under my feet because they had no room. so 5 house sitting with my staff. read more

Delayed flight 5 hours for mechanical issues. I would not fly Air Canada again. Poor communication and updates on status of flight while waiting. read more

I wish I could give a zero rating I missed my connection in Montreal ( flying from Lisbon to Newark) and it is because of incompetence on the part of this airline Now I am waiting on a huge line at customer service-clear in the other side of the airport because the agents at the gate are useless-the line us not moving and no indication as to when I will be able to get home Ok so the happy ending part is where Annie swooped in and booked us on the next plane ( now we just need to spend 4 hours at the airport) read more

Air Canada - Rest of the line - Airlines Near Me - Saint-Laurent, Quebec

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Love the direct flight from YUL to BNA. Ideally they'll keep this route beyond seasonally. Service was super friendly and flight was smooth. What more can you ask for? read more

This is the letter I wrote to Air Canada. They have very poor customer service. They didn't deal with the issue. The response was that I shouldn't put my retainer in my check bag. You lost my item. I'm not asking for a new bag. I wanted them to replace my retainer. I am writing to express my profound disappointment regarding a recent travel experience that has left me unwilling to fly with your airline again. While I understand that unforeseen circumstances, such as the storm in Montreal on Sunday, July 13, can disrupt travel plans, the handling of the situation and, specifically, the treatment of my damaged luggage, was unacceptable. Our flight was diverted to Quebec City for refueling and then returned to Montreal due to the weather. I recognize that such diversions are beyond anyone's control. My primary concern, however, lies with the inconsistent and unhelpful information provided by your staff. As a first-time Air Canada flyer, I found it incredibly frustrating that various employees offered conflicting directions regarding rebooking. My friend was sent to an upstairs area to speak with an agent, only to find no one there. After finally locating an agent, she was informed the office was closed. When I inquired at baggage claim, the response was equally unhelpful, merely confirming the closure without offering clear alternatives. We were eventually directed to call an 1-800 number, a piece of information that could have been provided much earlier and more clearly. While I saw staff redirecting people, it would have been significantly more helpful if your workers were actively assisting with rebooking to manage the large crowd. The most upsetting aspect of this experience, however, was the handling of my damaged luggage. My bag was visibly damaged and, to my dismay, thrown on the floor with my dress spilling out next to it. Instead of offering a replacement bag, the employee forced the damaged bag closed. When I expressed concern that the same issue could recur on my subsequent journey, he dismissively told me to "come back" if I had further problems, despite my belongings being scattered about. To add to my distress, I am still waiting for a response from the airline regarding missing items from my damaged bag. This oversight further compounds the negative experience and raises significant concerns about the security and care of passenger belongings. I understand that some situations are unavoidable, but a basic level of compassion and practical assistance is not an unreasonable expectation. This incident has left a very sour taste, and I will not be flying with Air Canada again. For the sake of future customers, I strongly urge you to implement a more cohesive and compassionate system for managing disruptions and addressing passenger concerns, particularly regarding damaged belongings and the subsequent follow-up on missing items. read more

My immediate family and I flew from London to Calgary on January 29th 2024. The entire flight was a debacle and resulted in a 8 hour delay. We were given multiple excuses: that it was maintenance issue at first, that the plane had to divert to Montreal to refuel, then air crew sickness. We were subsequently told that the members of the crew had "timed out" and that the only way to continue the flight was to fly 7+ hours to Montreal, instead of 8+ hours to Calgary. The real issue is that parents who were the same flight and originated from London, received compensation from Air Canada within days. This was equivalent to $600 EUR or $1200 CAD air Canada credit. My immediate family was told that were not eligible, even though we were on the same flight as my parents. Air Canada provided no details or evidence for this explanation as per the CTA requirements. Air Canada subsequently said that the matter was closed and thats that. I have submitted to CTA, but that's likely to take a few years to resolve. I am a 50k status and credit card holder. I have consistently chosen to fly with Air Canada instead of WestJet; however, this will not be the case anymore If you can fly with any other airline, I would likely recommend it. read more

this company is a scam !!! with the worst service ever!!!! they are rude and will just waste your time and money read more

On July 15 my flight with Air Canada was delayed so badly that I didn't arrive at my final destination until 8 hours late. I was supposed to land around 10 AM but instead arrived close to 6 PM. Air Canada kept insisting the delay was due to "weather." But let's be clear, July 15 was very sunny and hot. Other flights were leaving on time and when I asked the Air Canada staff at Toronto why our flight was delayed they never once mentioned weather. Instead they were just telling people to check in their luggage. In Montreal an Air Canada employee even told me I could rebook onto another flight from London that would get me to Milan earlier, but when I got to London I was told that Air Canada should have rebooked me directly and they didn't. That mistake alone cost me hours. Since then all I've gotten are generic copy paste responses that don't address what actually happened. They kept bringing up hotels and food which I never asked about, then switched to blaming the weather but refuse to provide any proof. Don't even bother booking with Air Canada because they always have delays and they will never pay you a penny for that. They are just going to keep giving you an automatic response that has nothing to do with their policy. They don't even have an email to reach out to. You have to submit a claim and then somebody gets back to you with another automatic email saying it is out of their control. read more

Air Canada is tremendously terrible. I stopped taking Air Canada about 15 years ago because they were always changing my flight itinerary (ex; changing my direct flights to two stops). I decided to take a chance with them again this July/August. For my July 21 flight, Air Canada flight was delayed which resulted in us literally running for our connecting flight. They then proceeded to lose our luggage and we didn't receive all our luggage until over 24 hours later. Air Canada REFUSED to refund baggage fees even though it's stated on their website that delayed baggage would result in compensation. Currently, on my Aug. 11 flight back, Air Canada is once again delayed for at least 1 hour. Air Canada I can say is consistent - it's always consistent in being delayed, troublesome and demonstrating terrible customer service. read more

The actual flight and service on the flight was average to good. However, Management made decisions affecting the flight and passengers that caused delays, missed connections, late arrivals etc. Much of that could have been prevented by not closing the gate on passengers 12 minutes before the published gate closure time on our boarding passes. (We were delayed by a previous flight and ran to the gate, arrived early but were turned away.) No acknowledgement of their bad decision and no care for the passenger, just a refusal and "Sorry that you are unhappy with our decision." read more

Every time I fly Air Canada I dread it. Something always goes wrong. Most recently we were going to Casablanca by way of Montreal out of San Francisco. And the reversal coming back. Everything went smoothly going to Casablanca. On the way back at the Casablanca airport the ticket agent eyes bulged wide. Her colleague comes over. Neither says anything to hubby or myself. We're just relieved we got our boarding passes. It's not until we pass security I take a look. Oh no, we didn't get our advance seat assignment that we paid for on our connecting flight from YUL to SFO. And no agent at the gate terminal at CMN. Not that it would have helped. We don't speak French or Arabic. We arrived at YUL. An agent appears at the gate terminal. I explained my situation. She says the flight is full. My only recourse is to file a claim for a refund. Not only that the A220 we're on, three of four toilets aren't flushing when we're more than 2/3 way home. We had to detour to Calgary. We were all shifted over to another plane once it was determined the toilets couldn't be fixed in a timely manner. We're not compensated for our inconvenience at all. Not a free snack or anything. read more

Unfortunately this has been one of the worst travel experience we have ever had. 1. why would we not know when/where we are being rebooked until AFTER we depart? how are we supposed to let people who pick us up know? what happens to our airbnb/hotel/car reservations at the destination? 2. An Air Canada staff at Montreal airport threatened to call security on us for no reasone while we were patiently waiting in line to talk to a agent 3. When we finally got to talk to agent after 30+ min wait, we were rebooked to the WRONG DESTINATION AIRPORT (so were other passengers). It seems the agent did not know the difference between Wash DC airports DCA and IAD. I specifically said we need to land in IAD since DCA is 1 to 1.5 hours away depending on traffic in Wash DC to VA. 4. After rebooking us on same day flight, we were told to run to the gate since flight leaves in 15 mins. We finally get to gate which is already boarding then find out it lands in AC 8825 DCA (not IAD)! Have not experienced this level of incompetence or ineptitude ever. 5. We land in DCA and trying to collect baggage but had to wait close to 1 hr to find out 2 of our bags are 'missing'/did not make the flight, only to be delivered late the next day. 6. No ride share or taxi was available so had to rent a car costing USD $200+ to get home, then return to DCA the next day and spend more for transportation to go home. 7. We were provided meal vouchers but never had a chance to use any of it so because the flight was 15 mins from leaving 8. Needless to say this will be our first and LAST booking with Air Canada and will post this review in social media so hopefully other people will not have this horrific experience as we did. Our vacation experience was totally ruined due to the stress this has caused. read more