We used this airline because my wife said it was good…read more We boarded the plane from Florida to Montreal. The plane was small even for a 3 hour flight. No tvs on the seats so have to use our phones. Flight attendants were nice. This is why there is a 3rd star. The plane is not clean and they only come once to clean. When I pulled down my tray there was powder milk everywhere and coffee stains. Seats were dirty and the floor. Overall a step up or 2 of spirit but way below delta.

This is a review of how Air Canada treats business class customers who buy a ticket using miles…read more I flew out of YYZ recently and had a ticket for business class category P. But it didn't grant me access to the business class lounge because I bought it with points. That's just gross. I'll also comment the lie flat business class on the plane was sort of comfortable but nowhere near as nice as other airlines lie flat seats. This was on an airbus 330.

Montreal to Zurich flying in Business was a delightful experience…read more Though my aircraft was not the newest model, but sufficient for a shorter flight to Europe. The cabin and seat placement allows a lot of privacy. The single window seat is perfect for single traveller like myself. Service was professional and attentive. I was even offered to try out a few of the wines during dinner. The movie selections was so good as I stayed up and binge watch the whole flight. Getting to my destination on time in comfort always a good start for my vacation!

We flew Swiss airlines to Barcelona over the holidays because they offered the cheapest fare ($580…read morepp round trip). Based on the experience I had, I would definately fly with them again. We had booked an extremely tight connection in Zurich each way (under an hour) and were worried that we'd have to go through customs there before continuing on, as we did on our way to Venice last year when we had a layover in Madrid. Nope, not here. The Zurich airport is one the most efficient I have seen. We simply took a tram from one terminal to the next, which took us about 15 minutes gate to gate. We arrived in plenty of time for our connection on the way over. On the way back, we still had enough time, but we were about 10 minutes late in landing at Zurich (due to high traffic) so then they held our plane to Chicago for 15 minutes to allow other delayed passengers to board. Combining that with a delay in landing at O'Hare (again due to traffic) we were about 20 minutes late in total. Still not that bad though. Service was excellent on all flights. On the way there we moved to an empty 4-person row so I could stretch out. They served plenty of food (and it was pretty tasty, with some swiss chocolates) and lots of drinks and provided free headphones for use with the free seatback entertainment systems that had a great selection of movies and tv shows. Based on the great service, ease of connection in Zurich (where I think pretty much all their flights from Chicago connect) and the low price, I would definately chose Swiss air again.

I've never experienced such a lack of compassion from an airline. We had a trip to Italy booked…read morethrough Air Transat, but days after, we had a death in the family, and my husband was in a serious accident. He was not cleared to fly. I sent all medical documentation and even a death certificate. I called over 9 times and asked for a manager. No one would speak to us. Eventually, they sent a cold rejection email--no refund, no credit, nothing. Meanwhile, my relatives on the same trip--booked through three different airlines--received full refunds with no hassle. I even used Air Transat for my destination wedding, but after this, I'll never use them again. If you value customer service and empathy, I strongly advise you to look elsewhere.

I normally enjoy Air Transat but my last flight was not so great. the head steward was on some sort…read moreof power trip and was rude to me as a solo traveller. on top of this, i paid for optionsplus and did not get any of the features (blanket, beverage, snack) that I should have for $60 extra.

Porter Airlines is a regional passenger airline company that is based in Toronto City, and serves…read moreToronto, Ottawa, and Montreal. We had a connecting flight, and this was our first time flying on this airline. The issue we had was that we were never notified that our flight was cancelled and/or that it was continuously being delayed. There were no announcements, and when a passenger actually went up to the counter by the gate when it was time to board (stated on the ticket), only then were the passengers informed that such were affected. The monitors do not reflect the updated times, the updated gates, and the verbal announcements come after the fact when one makes an inquiry. There were also no given estimates on the delay, or when the boarding process begins. In addition, boarding the plane seats those who are assigned at the rear of the plane and up, but the passengers did not seem to respect the queue - there was budging left and right! Porter planes in general are more on the outdated end, but there was a decent amount of legroom, a nice quarterly magazine for the taking, and snacks/drinks on the plane (including complimentary red and white wine). Small carry-ons are allowed, but most luggages will be checked-in at the gate, in which you wait in a queue to grab before you leave (and, yes, passengers still cut the queue). While the staff members were super nice and did try to accommodate the passengers for the cancelled/delayed flights, those who are not too flexible with their plans will have an issue. +no announcements reflected on the monitor/over PA +no updates on cancelled/delayed flights +no given estimates on delays +friendly staff members

If I could give a -10 stars I would. You are better off taking the greyhound bus you would get…read morethere faster and the customer service would be out of this world. If you want to spend 12 hours at the airport and enjoy delays of 3 hours plus and especially if you pay a lot for yor ticket but there is only almonds and cup of noodle soup to eat that is the right airline. A turtle would get me to my destination faster than this company.

Very disappointed with my experience with WestJet / Sunwing…read more Our return flight scheduled for 2:20 PM was canceled at the last minute and pushed to 4:50 PM, with no clear explanation or proper communication. And somehow, when we ask for compensation -- which is required by law -- we're suddenly told it was due to a "mechanical issue." Hard to believe when the aircraft had been sitting on the tarmac for several days, seemingly without proper preparation (cleaning, basic maintenance, etc.). On top of that, I have still not been reimbursed for the seat selection I paid for on this canceled flight. This shows a clear lack of transparency and respect for passengers. We deserve better as customers.

My trip to Cuba for my birthday was a total disaster as my luggage never arrived to its…read moredestination. I filed a claim on September 7th to which I followed up on everyday of my trip by calling a minimum of twice a day and online it always said waiting for arrival while my luggage which contained all of mine and my wife's clothes and our medication in the bag. The luggage arrived to the varadero airport on sept 10th and we were never advised of this although we kept calling to get updates and checking online. We continuously were advised that once the bag was located it would be delivered to our hotel and this never happened although the bag was at the airport and we could have gone to pick it up ourselves and enjoy the last two days at least of our vacation. the nexus representative in varadero (Magda) was careless of our situation and we practically had to force her to help us and call the airpor. all she kept telling us is there is nothing I can do. The worst travel experience ever and we will never travel with WestJet again. We will also make sure to tell this to all of our friends and family to make sure they do not fly with WestJet as well.

I've been flying Delta for a few years since I started doing my yearly trek to Quebec to visit…read morefamily. I've always had great service, and although there were times when my flights were changed, there were always ways to work with them. My outgoing flight (to DTW first) on DL310 was long but the crew was outstanding and so accommodating (even when I disturbed them in the back of the plane to get some water). The flight itself was a bit bumpy at times but smooth overall. I thanked everyone, including both Pilot (Cameron) & Co-pilot (James), plus Flight Attendants Crystal and Kathleen. Going home from my most recent trip on 10/07, my connecting flight to HNL from MSP was cut down to one hour so I panicked because I had no idea how far the next flight was from where i deplaned from Montreal. I remember friends telling me that wheelchairs were available for folks who have problems walking long distances so I called Delta and asked that one be available at MSP. Checking in for the flight was quick and efficient and Junior (the attendant who checked me in and assisted me upon arrival in MSP) made sure I was taken care of, even changing my seat so I would have an aisle seat in the center. On that flight DL5427, Flight attendant Supree stopped at my seat and asked if I needed assistance to my wheelchair. What an amazing crew! Well, voilà!!! As soon as I deplaned in MSP my "chauffeur" awaited, and speedily navigated the airport to the driverless train, all the way to my gate. What a lovely man he was. He was from Kenya and enjoyed working with Delta for many years. I was grateful. PS Only one issue, but it's small. A few years ago I was able to buy a one year pass to use the Sky Lounge, which I found to be an oasis when I had long hours to wait for connecting flights. Now that privilege is no longer available unless you have a special Delta Reserved AMEX card at minimum. That costs big bucks and requires big purchases all year round. I have a Platinum Delta AMEX card and that doesn't qualify. I see young people going into the lounges, but I guess that means they have their parents' privileges. Just saying.

Did both my flights on Delta for that one in Orlando for Christmas and one previously in August…read more2023 and both time services were amazing and staff really caring,professional and helpful. Also the in flight entertainment on the back seat screen were really great with a tons of options definitely would recommand this airline and anytime would reuse it again myself . Only things it might be their lack of french as when I went to Orlando no one on that plane spoke French and since I do I've been asked to do the translation for 2 passengers who weren't speaking English or at least were struggling with it

This was easily the worst experience I've ever had flying with any airline or flying at all. First…read moreof all, I had a flight from Montreal to Chicago. I was unable to check in online, I tried 5-6 times but each time it said to check-in in person. There were many troubles getting to the airport which I'm not factoring into this review but it led to me arriving about 1 hour before my flight. I walked up to check in with now 57 ish minutes until my flight. I was told that I could not go on the flight anymore because they close 1 hour before the flight for check in. So the next available flight was 26 HOURS away. I eventually got it to 22 hours away by flying to a different airport (Dallas, which added flight time) for the connection flight. The guy helping me was rude and did not care at all about the situation. There was at least 2 others and maybe more people who had the same problem as me. So I had to stay overnight at a hotel there. I understand if that is their policy but I think having a note on the app that is very visible and signs would be helpful to convey that. The next day I checked in and got through all of security within 15-20 minutes showing that I could have easily made it through in time the previous day. The actual airport is great but American Airlines here is not good at all. My flight leaving got delayed by about 50 minutes from its original time. During the boarding they announced that everyone would have to check bags and that it was mandatory. While in line to check my bag, some worker approached me and said to follow him and checked me and some others in without needing to check out bags. There ended up being room for checked bags on the flight so I don't know why they needed people to check their bags to their final destinations. The flight takeoff was very rough and many people noticed and were upset. The announcements were quiet and hard to understand. The plane de-boarding took way longer than usual even tho many people had connections to make. I'm sure the experience could have been worse and I'm grateful I'm on my way to my destination now. Overall this was an awful experience.

Since it wasn't necessairly expensive and the connection flight was reasonable I chose American…read moreAirline to fly with. I was a bit conflicted at first as I've not heard necessairely the best about them especially service wise but been really surprised how professional and friendly the staff are . Also fact that leaving from Montreal with an American company they been able to do all the announcement in both English and French adn the crew was speaking both too. Defintely would fly again with them in the future. The only real lacking with the company is IFE but with a laptop or a cellphone you're more then perfectly fine.

I have had MONTHS of the most frustrating customer service I could ever imagine with KLM. Wasted…read moremany, many hours as well as the equivalent of a couple return trips to Holland in cash, trying to first get a travel voucher for a canceled flight, then trying to use this voucher. The number of times I had to call, email, be put on hold, explain the whole situation, be told to call a different number, explain the whole thing over again, get HUNG UP on, it is just baffling. And so much contradicting information, I honestly felt dizzy. Like they were actually trying to make me lose my mind. All this to be told, in the end, that there is NOTHING THEY CAN DO to help, when the flight I wanted to book months ago (but couldn't because their system is so messed up) is now 700$ more (per person)!! Something is broken at KLM.

We were traveling from Montreal to Bergen, Norway. Icelandair provided the most affordable rate…read moreand convenient time schedule. Check in at Pierre Trudeau International Airport near Montreal went smoothly for the most part. Kind of surprised that we had to bring our check in baggage to another line where we waited for it to go through the x-ray machine. It was so disorganized! Anyways, after that, the baggage was sent on its merry way. Guess that is the procedure at this airport so I am not subtracting a star from Icelandair for that. The flight to Iceland took about 5 hours. It was a smooth and relaxing flight. Beautiful views of the night sky. Too bad, I didn't see any Northern Lights!! In flight system worked great. Excellent selection of movies to watch. Service was on point. The second leg of our travel from Iceland to Norway went well also. Terrific experience overall. Icelandair is an airline we would use again if the price and schedule is right.