This FedEx location has become my go-to spot simply because of how smooth and efficient every visit…read moreis. The team here is always professional, especially Erick. He consistently goes above and beyond to make the process quick and stress free. His friendly attitude and attention to detail truly set this location apart. If you want excellent service, this is the FedEx to visit.

What a terrible location!!! The staff is busier talking to…read moreeach other and drawing (Chelsea) Ans another staff in the back yelling her business. The customer struggle to get their services while they just collect a paycheck. Close the location or get employee that care. ZERO CUSTOMER SERVICE

Jesus at this store was very kind in helping me make my return. In and out in less than 2 minutes…read more Thank you Jesus Protip: come after work - absolutely no line at 7:30pm on a Monday

My father recently passed and needed some documents notarized. Called in advance to make sure a…read morenotary was at the store. This notary could not have been more rude to my husband or me. He pointed at the paper to have me fill in the dates, When I did, he picked up the piece of paper and asked if I was a notary. When I said, "No", he then said, "Well, then why are you writing in the date of where the notary is supposed to?" He then said we would have to start from scratch after already spending 10 minutes on having the first page notarized. My husband was trying to figure out how to print another set of copies at the UPS store, and the notary was condescending and rude the entire time. Finally, we just left. I'm a paying customer, and there was absolutely no reason to be treated so derogatory by this individual.

We popped in to ship some things back home and also to utilize a scanner…read more PACK & SHIP: The male associate who helped us pack our box was so friendly and down to earth. Unfortunately the price to ship our little bundle of Joy came out to $89 because they offer only two shipping options to Hawaii - next day and 2nd day (the one we chose.) Oh well, we're used to getting screwed for shipping. COMPUTERS & SCANNER: They have 5 computers for use and an empty station for laptops. Only 1 station has a scanner which was occupied, so we waited a short while. Once you stick in your card for payment, a small box appears letting you know of your duration and dollar amount. We needed to scan some documents and email them. The directions that are displayed are totally wrong. Don't follow them like we did and wasted some time & money. Instead, we went straight into the scanner's folder and got it to work from there. Our total came out to just under $6 for around 10 minutes of use. OVERALL: Great service, convenient location to Times Square, and outrageous shipping pricing to Hawaii.

W 47th St. location...A young gentleman named Ky was so helpful, he went above and beyond the call…read moreof duty. I'm 62 year old actor in NYC rehearsing a play and not really that knowledgable with printing script changes in public facilities away from my own home office. This bright young man kindly expained with the patience of Job, then actually took the time to personally print my pages. Kinkos/Fed Ex is certainly lucky to have a true team member like Ky. Bravo Ky!

There is a new employee there named Michael who is extremely rude. When I arrived, he stared at me…read more as I stood at the desk and when I asked what he needed from me to get started, he said "your ID, lady. It's common sense." He then muttered a very rude word referring to a female dog under his breath. This employee screwed up my previous order and sent it with the wrong shipping label last time. I used to use this location a lot, but Since Michael has been there, I now use the UPS across the street.

Coming from San Francisco who works with a FedEx Kinkos team regularly, I want to say that San…read moreFrancisco the team is 10 times better. Isaiah was great. He has great customer service and I really felt he was trying so hard to make sure I got my prints right. When it came to the other employees such as Luis, Francis and Marisol; they seem to me a bit clueless on how to handle customer service properly. I spoke with Marisol first over the phone about what I am doing, but when it came to the actual work I felt she did a little bit of it and then just passed it along to someone else. Luis I felt he just didn't really care and didn't have a lot of empathy on what I was happening. Francis just needs to work on her communication. It's not good. She doesn't understand what I was doing. Isaiah at the end, he went above and beyond for me.

I had an exceptional customer experience at Fed Ex Ship Center…read more It was an extremely rainy day in NYC and I was incredibly stressed out trying to ship a bunch of things out a few days before a flight for a work trip. I specifically had several art pieces (a sculpture) and a lot of clothing including several boots. All pretty valuable and sentimental to me. Rebecca was wonderful and friendly answering all my initial questions over the phone. Thamara went above and beyond helping me at the center - packing everything and securing them into a giant box, and shipping it out. She even stuck many "This Side Up/Fragile" stickers on the box to ensure the box was handled with care and I was put at ease. Everything arrived at its destination exactly on time as expected and the art was in perfect condition. Outstanding service and staff and I will definitely be returning for any shipping needs in the future!

Came in here June 5th to quickly print around 8:15 AM EST…read more The location is in de construction that day, but the office itself is great. Plenty of print and go stations, cutting machines, very spacious. The service is why I deduct 3 stars. Reading the previous review a it seems some people are good, some... not acceptable given the specific scenario below: Note: Everybody is usually rushed for something in this busy area. Appreciate the demand FedEx I came in with "I understand you're busy please take your time The front desk lady: - I said thank you and no response - said thank you again after a second task and was told "your welcome" without looking me in a face Very disrespectful. The front desk lady and I'm not going to call out her name I like FedEx Did not understand what I wanted, and immediately had a rude tone when it was miscommunication. *"If it's just print right behind you" - stern face Then turns around as if the convo is closed and shut by her. Two others felt the same way in the shop. TLDR: Great location, service not good for my experience. Maybe she had a bad day, trying to be fair here. 2/5

This is a really late post! But none the less it is well deserved. Our company planned and hosted…read morean event in October '25 in NYC (hence the hat and coat). Our company is located in McKinney, TX. We shipped many large and small boxes ahead to this location and we also had several last minute printing needs. Eddie, who had just been promoted and his team were top notch! He was patient, knowledgeable, kind and was training a new employee while assisting us on a couple of visits. He helped us get our packages loaded. He provided exactly what we requested on some involved print job offering suggestions and direction. Congratulations Eddie, we hope you are enjoying your new role! Thanks for all the help and we hope to see you again.

I went there yesterday to send two small packages, and the clerk (Tammy) was *terrific*. Not only…read morewas she very efficient, but - since there was no one else in line - we had time for a conversation and she had a great sense of humor. I'd never before been to this location, but it's really convenient and it's fairly large. All of the other personnel seemed friendly, too.

Thanks so much to Melissa and the team for being great communicators and getting the job done!…read morePlaced the order on the app and picked it up as I was leaving the office.

The last place I expect white glove service is the UPS Store, so I gotta shout out my guy Kevin…read moreworking behind the counter for going above and beyond. At the age of 30 I should really know how to print off a shipping label and send a package without any help, but here we are. I was insecure about my lack of UPS ball knowledge, but he was so helpful and engaging that it made me feel not stupid. I watched him help a couple other customers out with the same positive attitude, and I was inspired. It was a short 3 minute interaction, but Kev's positivity and helpfulness made my day a little better. Give him a raise UPS. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo

Took a 15" long fragile item in to be packed and shipped. Was helped by Deven. He charged for…read more18x14x12 fragile pack, which by my math does not meet the 2" of required packing material that UPS regulations say should be around all fragile items, but they're the experts so I follow their lead. They then decided to wedge my 15" fragile item into a 14" long box, completely ignoring the 18" box they charged for and the 2" packaging material rule for fragile items that their own company (UPS) enforces. Plus, they charged for dimensional weight of the larger box (19lbs cost instead of the actual weight cost of 8lbs), then used a smaller box so that the store did not get charged for the 19lbs dimensional weight. So to recap - the store paid for 8lbs of freight but charged customer for 19lbs of freight. Talk about deceptive business practices. This store should be investigated. Do not take your fragile items here to ship unless you packed it yourself. If you get charged for dimensional weight, make sure the store actually uses the appropriate box.

Always fast, friendly service and I've never had a problem with anything they shipped. The low…read moreratings are baffling this place is excellent!

It was very late opening. People waited and left. The sign said it was open but no one was there.read more

We went to this store right before they were closing. the employees were very kind, and they…read moreunderstood we needed color copies. I think few bad reviews aren't at this location. When we were near by, we def come back and highly recommend. :) 641 Lexington Ave New York NY 10022 United States

these companies have employees who just come to work for money and it shows. They can't even say hi…read moreto customers who walk in.. It's slow and only I came in, person looked me right in my eye like I was suppose to say Hi and greet him first when I am the client coming to be served by them.