Drove to their shop twice, because their website said they were open. They were closed both times. Went to Carytown Bike Shop and bought two bikes, and got my chain fixed on my bike. Don read more

Agee's Bicycle - Bikes Near Me - Richmond, Virginia

I went in to see about buying new rims for Rockhopper because I hate Presta valves. The salesman said it made more sense to modify the rim, it's cost prohibitive to buy new rims for that purpose. He told me they do that there. I brought the bike back, it was a different guy, he said he would look into it. I said only change the presta tubes if the mod can't be done . I came back and there were presta tubes on it. I asked why they didn't do the conversion, the same guy told me "I told you we don't do that service." I said no, you did not. You said you had to ask about it. It was clear he did not. He dismissed that. I would have taken it somewhere else. Their loss though, I was thinking of selling the Rockhopper and getting a comfort bike, which will not be at Agee's now. I don't like being lied about to. read more

We have always loved Agees. We go there for all new bike purchases and repairs. They are super friendly, affordable and quick. A far better pick than the competitors around here. read more

As an amateur bike enthusiast, it is great to find a bike shop with the inventory, knowledge, and engagement of Agee's Bicycle South of the river in Richmond, VA. Two technicians spent the better part of a half an hour walking my girlfriend and I through the different brake component technologies on the market. It was wonderful at the end of our walk-through to find that they "solved" my girlfriend's braking problem by making some adjustments to her existing components and reassuring her about the integrity and capability of the existing brake set. They matched her to some good bike shorts (a HARD sell for a new female cyclist) and a sharp looking safe helmet, and they helped me find the right pedal set for my needs as well as a good pair of recessed bike shoes. I think that the bike that they helped me with is going to become my permanent Wahoo Kickr setup--it's seen enough abuse and crashes. When the time comes to upgrade to a real road machine I know where I will go in Richmond. read more

Agee's Bicycle - My Zwift setup with new indoor bike shoes (Bontrager recessed) and new SPD set installed. - Bikes Near Me - Richmond, Virginia

It appears that Agee's Bicycles has joined the ranks of other businesses who are not concerned with customer service and supporting the products they sale, once the sale is complete. While the sales associate will give you all of the time in a day to facilitate the sell, standing behind the product thereafter....not a concern. My fault for returning to Agee's (after moving out of state) to make the purchase. I erroneously felt confident I would be in good hands. A brand new bike was purchased. First ride was 5 days thereafter. Noticed the rear tire was low so air was added. 1/4 mile down the road, the tire was flat. The tube was compromised and required replacing. Additionally, the left hand brake was not functioning properly. Took the bike to my local bike shop to check the tire and brake. A new tube was required and the brakes had to be bled. Brand new bike. Upon contacting Agee to share my experience and request reimbursement for the repairs, in so many words ... it wasn't their problem. Lesson learned? Don't buy a bike out of state and certainly don't give Agee's any more of my money. Very disappointing to have had this experience from a business who has received many accolades throughout the years. read more

Here's a summation of my interaction with Agee's. These are not quotes but general ideas. Me: Can I bring my bike in for a tune-up? Agees: Sure! It'll take one to two days. Me: Great! I arrive with the bike and my son. It's his bike. It's getting tuned up for a mountain biking camp Agees: Oh, we can't work on that bike. Me: Why not? Agees: It's built to a price point so won't hold a tune. I.E it's too cheap and wasn't bought at Agee's. Me: Why not do it anyway and if what you say is true, we'll find out. I won't get upset. You warned me. Agees: Yeah, well that bike is built to a price point (They said 3 times while refusing to perform the work they said they would do in the first place.) So yeah. Offered to help but turns out they're too good to work on my son's bike. Funny thing. The bike we have has the same frame specs as the bikes they sell. Also, the frame welds look practically identical. It feels like Agee's was just attempting to punish us for not buying there. Joke's on them. I've bought 3 bicycles there in my lifetime. No more. If they can't earn my business now, they won't have it again. Enjoy your elitism. You've run off another customer. Seems that's a habit because on a busy shopping day, no one was there. Also, the lowest rated bike shop in Richmond and surrounding areas per Yelp and Google reviews. Go to Outpost in Forest Hill. They'll happily work on your bike and not look down their nose at you like the elitists at Agee's will. read more

After spending a few days at a local Trek Store and receiving excellent customer service, I'd expected the same when I visited Agee's. I did pay about $730 for the bike plus paid an additional $15 for a kickstand so why would I expect anything less. Many had recommended the Trek Dual Sport 2 for trail riding. I'd called several bike stores from D.C. to Hampton Roads in search of a women's Trek Dual Sport 2. Purchased it over the phone and picked up the bike a few days later. Shared my enthusiasm with the store representative that I've joined a bike club and was looking for assistance with using the gears on the bike, the maintenance of the bike and that I also needed a bike rack. I practically begged for service. After being annoyed, I threw my bike and rack in my trunk and went to the Trek store I previously visited for assistance. By the way, did I mention that because I have a women's bike that I had to purchase the tube top adapter to use the rack I purchased? Therefore, I rate the Agee's Midlothian location a 1 and have shared with others my experience. read more

When I went into ages to get a seat post all they gave me was one they had in stock that didn't fit I had to return it they couldn't care less they wouldn't care to order it and the people there only want to sell bikes I would never go there again Rodney Shade read more

I called this morning asking to drop by for a small adjustment that requires a tool I don't have. It would have taken them less than 5 minutes. The person answered only "we are four weeks behind on repairs." Agee's lost a long-time customer. read more

Great place to buy a Trek. Staff is very knowledgeable and not pushy at all. They really try to help put you in the right bike.

Just bought an electric bike here. The staff was knowledge and so helpful from our first phone call to our visit. Thanks a lot!

My Husband and I came to Agees to find me a used or reasonably priced bike either for road biking or mountain biking, whichever is found cheapest. When we entered we were greeted directly and asked if we needed help, After saying we were just looking around and needed no help, the man who greeted us continued to try to sell us on different types of bikes. Ugh He showed us all the different bikes they had available in road bikes all of which were insanely expensive. They don't carry any used or vintage bikes for sale at reasonable cost. They will service your bike if you've bought from another store or private buyer, but made sure to mention that they will no "fit" you for said bike. *eye roll. The store appears well organized and taken care of, They have a lot of different types of bikes. read more

They were very helpful advising me on best fit for the bike I wanted. I would recommend this bike for at least the starting point for your bike search read more

100% would recommend Manning Reeves at Agee's Bicycle Shop to fix just about anything. I was biking this Labor Day Weekend on the Capitol Trail with a friend, and Manning helped us fix both of our bikes (because we clearly weren't prepared). Just by chance, we asked him and his family if they had some tools/bike pump, and Manning opened the back of his car to literally a miniature bike repair shop. He helped my friend pump up her tires, as well as de-tangled my chain a few minutes later. He even had to take the wheel off and make some adjustments to the gears mid-parking lot. SUCH a nice guy!! read more

I've purchase my past three bikes from Agee's. Beginning with my children's bikes and here recently with my own road bike. I usually get my tune ups done here as well Every purchase was great experience. My purchase of my own road bike was a wonderful experience as well. The salesman let me try out all price range bikes and spent about 2 hours with me. I ended up purchasing over $1000 with the bike and accessories. Great experience with my purchase. The salesman says bring it back after a good ride and get a free tuneup. It was October so the weather prevented me from any riding until Spring. After a few good 25 mile rides, the low gears began to slip and the handlebar wrapping came undone. I brought the bike back in and explained my situation. After some discussions they covered everything. I have always gotten my bikes at Agees and will continue to do so because they do care about their customers and they work to make things right when there are issues. 5 Stars for Customer Service and Customer Appreciation. Allen read more

5.0 /5 Steve was very informative and offered a low pressure buying experience. This is our second purchase here. read more

Been coming here for 14 years and just bought a new bike for my oldest daughter and had some repairs and accessories added to mine. The staff is very friendly and very patient. A bonus is having her try out multiple bikes out back on the track until she found one that suited her! Nathan was very patient and was a model of what customer service is. When the need arises again i will be back and I highly recommend them for all your biking needs! read more

The $400 I spent on a bike is a waste. They did not attach all of the parts to my bicycle on assembly and routed my chain wrong as well. I have taken the bike back once already to have the derailleurs and jockey wheels in the back replaced after only riding the bike 20 miles on the roads of Fort Lee, VA. Driving the 40 miles one way for them to fix the other things wrong with my bike (the front is still out of adjustment and I throw my chain off of the bike when I use my pushbutton shifting). The gentleman who sold me the bike I am not pleased with either. I had faith in him, as a salesman to properly size me to the bicycle after requesting he do so. When my chain seized in the rear due to improper routing (on the assembler part), I was ejected from my seat. My feet landed solidly on the ground with my legs locked (in an effort to protect my groin). When my feet contacted the ground, my groin and male parts contacted the bar solidly with all of my body weight. And they wonder why I was pissed when I drove my bike there immediately. read more

Super disappointed in this place, Took my bike in for regular service, which should of only cost around $40 and taking about 30 minutes to complete and did get my bike back by the end of the day but I was charged $100. Which makes they're hourly rate around $200 per hour! Folks I had nothing replaced on my bike this was strictly all labor! Save yourself some money look for a different bike shop to your tuneups, if I wasn't here on business and didn't know the area, I surely would've went somewhere else. read more

Absolutely terrible place. Salesperson treated me like crap and he and his co-workers instead of helping stood at the desk and laughed and made jokes. It was my first and last time in this bike shop. I know there are other bike shops here and I will go to one. I just I would tell about my experience here read more

What an amazing experience! We stopped here just to see what size bike I would need. I'm a smaller person so I was assuming that I would need a smaller tire or even a kids bike. Steve, our Sales Man, was awesome! He was very patient as I wanted to try out several bike options, he is extremely knowledgeable without being pushy at all. His expertise and "Can Do" attitude helped me make my decision easily and without regret. I am thrilled with my new bike and know I never would have picked this bike without his help. I love doing business with local businesses and if you are looking for a new bike for you or your family, I wouldn't hesitate to recommend this shop. A+++ Great Service, Professionalism, And Friendly Staff who are true experts! read more

I bought a Trek FX 7.1 from Agees. I must fist say that I did research this bike and knew exactly what I wanted when I went into the shop. The customer service could use some improvement. However I have not had any issues with my bike and have put a little over 250 miles on it. I would return however like I siad the customer service as in the sales reps. are lacking so do your research first. read more

Recently had my Trek Madone 2.1 serviced. I had both rims replaced, components adjusted, new bar tape and a new rear cassette installed. Excellent service! My bike rides like new (possibly better than new). Nathan, the same guy who sold me this bike, also helped me with this transaction. Nathan knows his stuff, excellent turn around time, communication and service! Thanks!! read more

In preparation for my first triathlon, my friend and I went to Agee's....just to look (30 minutes before store closing). I selected a hybrid bike I liked and decided to take the night to consider. Before leaving the store, that decision changed. I ended up purchasing a wonderful Trek bike...and wait..my friend also purchased one. Our guide/guru/salesperson Jim was phenomenal and also called to follow up on our purchase. I'll definitely be returning!! read more

This is my family's go-to bike shop. We have bought five mid to high end mountain and road bikes here. Their prices are very competitive and their selection of bikes within each type and pricing tier are the best in Richmond. We were really pleased this past weekend when their salesman, Jim H, could have probably sold us two more expensive bikes, but he listened well to what we were looking for and fitted us with just what we wanted. I recommend Agee's as the first stop when looking for a bike, parts or repairs. read more

Bought a Jamis bike for my 12 year old daughter. Steven was very helpful, knowledgeable and patient. When my husband and I are ready for new bikes, we willbe going back to see Steven! read more

Exudes arrogance! Midlothian store has the rudest sales staff. Twice they have sold me bikes advertised as new model year when in fact they were prior year models. (One infact was 2-model years old) Then they argue about their price guarantee. Very dismissive and rude. Buyer beware.... read more

Stay clear of this "Bike Shop". Purchased a new expensive bike from this shop and they can not figure out how to put it together correctly. The chain constantly locks or falls of during shifting. Brought it back up there and they can't find an issue, but yet I can't ride it more than 20 feet in the parking lot before the chain has issues again. Now I am stuck bringing this bike to another real bike shop down the road in order to get it put together and adjusted correctly. I should of read the reviews before buying anything here! read more

I was pleasantly surprised how friendly and helpful the sales staff was when I came in just to browse at the bicycles. After explaining my needs and my budget, the salesperson showed me several bicycles that were in my price range. I looked at each one and and was given a brief rundown about the features of each model, and when I had specific questions, they cheerfully answered. I did ask one question about a particular bike and the salesperson was honest enough to admit that they did not know, then they promptly asked another staff member to come over to help me. Eventually I picked a bike out and thought I could just take it with me since it appeared to be a excellent working condition, but they still wanted to give it a final inspection before I took it home. During the whole experience I was never pressured to buy anything. I did inquire about a few accessories and even though I only bought one, I felt like they were not pressuring me to buy anything more. I will whole hearted recommend Agee's to anyone who is looking to buy a bicycle to at least give this place a chance. read more

I had been to several Richmond area bike shops looking for a trunk mounted bike rack for 2 bikes for my car and my wife's car and never got a match. I took a chance and stopped in Agee's was cheerfully greeted as I entered and was referred to a pleasant young man who was knowledgable and checked online to make sure it matched and alerted me to a way it needed to have the straps mounted to my car and walked me outside to my car to make sure I understood!! Works great, very happy with my brief but helpful visit. read more

David, who helped us, was knowledgeable, friendly, and patient. We bought two bikes, helmets, and a pump.He took his time, explained our options, and suggested the appropriate bikes for two "old" people. The selection of bikes and service at Agees is outstanding. We have have been buying bikes from them for over 30 years and have never been disappointed. read more

Excellent customer service. New to bike riding and everyone here was extremely helpful and made me feel comfortable. Definitely recommend this location for any beginner or advanced biker. Rare to see this kind of exceptional service these days--so glad I came here! read more

Love Agee's! We went there three times trying to find the best bike for our 9 year old daughter and each time had a different sales person help us. Very knowledgeable and helpful staff, they even let her test ride the bike each time before purchasing on their little outside track. Compared to big box bike retailers this was by far a much better experience, and we feel great knowing that she has a safe bike that fits her perfectly, and it will last for years to come! read more

Super knowledgeable and friendly team. Everyone I met at Agee's was incredibly patient with my questions and guided me through the selection of a bike that would fit my needs. I never felt pressured to buy and they let me test ride many different bikes to be sure I found exactly what I was looking for. Their pricing was extremely competitive and as a new resident in the area they gave me great tips about where to ride. Truly fantastic experience! read more

Steve was great! He hooked us up with new mountain bikes and everything we needed to go with them. No high pressured sales, just good information to make the best purchase decision for us. Thanks Steve. read more

THEY WILL NOT SUPPORT PRODUCTS! I bought high end Bontrager cycle shoes, spending well over $100. Within 3 weeks an eyelet for the shoelace broke apart. It was loose and rubbing while I rode. I did not save the box or receipt as I thought the product would last longer than 3 weeks and a local shop would have decent customer service. When I returned with them to the store, they would not help me nor did they offer to make the SIMPLE repair. Instead, I was told I needed both receipt and original box in order to do anything. I would highly recommend you sizing your cycle shoes here and buying ELSEWHERE. I am in the market for a road bike, after this experience I would never consider purchasing here. I am a VERY dissatisfied customer who always tries to buy local. read more

Agee's Bicycle saved our night!!! My husband, kids and I were so excited to ride in the moon light bike ride this past weekend- only to discover when we got there that my husbands bike was not working well and that we forgot the white lights we needed to participate in the race. Agees serviced my husbands bike, put air in our tires, and loaned us white lights. We were able to do the race and have a great time! Thanks AGEE's you guys really are the best! read more

if i could give agees zero stars i would. easily the worst shopping experience i have ever had. the bicycle i purchased from them has had to be serviced and repaired ELEVEN times in 4months which speaks to the quality of their product. each time their customer service guy says its something that can be easily fixed but within two or three days the same problem returns, which speaks to the competence of their service department. BUYER BEWARE: they refuse to refund my money for the lemon that they sold me nor will they replace it. as of now it would be unfair to say that i "purchased" from agees. "purchased" would imply that i received something in return. at this point i think i feel like i have donated my money to them.. read more