Want to pass on my experience and you choose if you wish to take a chance with these people. My…read moreriding mower started bucking like it wasn't getting enough gas. Called and spoke with Douglas who came to my house. He took apart the carburetor and found he couldn't clean it out entirely and it needed to be replaced. He gave me the information on Amazon and I ordered a new kit which turned out to be a cheap Chinese product. Texted him back a few days later and he didn't reply because he does not answer texts as I found out later. I called him a week after and he said he would send out his son. Brandon came out and replaced the carburetor. When it was done it was idling higher than normal. It made put-put sounds like an outboard motor and actually backfired once. Brandon told me he had to go abruptly and said to call him the following day as he would return. He said the valves were the problem and quoted me additional costs. I called him the following day and he gave me a time period later that day when he would call me back and let me know when he would be coming out. He never called. I texted him asking to make and appointment and he never responded. The only thing they did right was cashing my checks. I called my old mobile repair person. He gave me a list of what they did wrong from ordering an inferior carburetor to how it was not properly installed and or adjusted. After retiring, I am always trying to save a buck and it was my fault for having faith in these two "persons." I should have seen it coming that when dealing with Douglas and his attitude. What kind of people take an elderly person's money and not complete the job nor even return a call and texts? I should have gone with my old mobile mechanic as it is a professional and veteran owned business. Trying to save myself some money cost me more in the end.

Amazingly, my totally negative review from a year or two ago has completely disappeared. How'd…read morethey do that? For goodness sake, do not hire this company. They took my money and ran. Never showed back up with parts after I went ahead and paid them in advance (my mistake) and provided a very generous tip.

Anyone looking to do business here beware and stay away! Extremely unprofessional, unreliable, and…read morerude. My mother had a warranty issue with her lawnmower through lowes and this was the place they arranged to have it worked on. It was suppose to be picked up last week on 2 seperate occasions and Jeff called to cancel the pickup, literally minutes before he was suppose to be there. The reason was he, and I quote, "doesn't do pickups on cold, rainy, or frigid days and he would need to reschedule". Then it was a scheduling conflict that cancelled the second appointment minutes before he was suppose to arrive . He then told her he would be picking it up today at 10:30. Lowes called to tell her at 10:25 that he had called to inform them that he wouldn't be able to pick it up or do the repair at all. He hadn't informed them that he had already missed 2 other appointments as well. Lowes will hopefully ending their use of them for warranty issues. So for a week you strung along a customer, made them sit around and plan around your missed appointments, only to not show up at all and not have the decency to call yourself. Jeff your a coward and a liar and I hope this message reaches as many potential customers as it can. Please share this and keep other people from having to deal with this place.

Great place to shop for lawn equipment. I got a Ferris is 2100 . A great zturn mower great cut…read morewell made rides like a Cadillac smooth didn't shake up or spill a drop of my beer great on your back like sitting in a recliner couldn't ask for a better mower and got a good price on a well built trailer

EXCELLANT CUSTOMER SERVICE. My riding mower was picked up,…read morerepaired, and returned. Dr. Booker

I called Burchett's to bring in my lawnmower for service. Phone is disconnected. Then I googled it…read moreand it came up as PERMANENTLY CLOSED

I tried to call this company for service on my mower and they were very unprofessional. The…read morecustomer service is bad at this establishment and they don't offer service to pick your mower up either. They were so disrespectful and I would not dare spend my money with such rude people. They have the nerve to want $125.00 per hour. The way they treated me, I would not give them a $1.00 per hour.

I have a unique Hart electric riding mower. They are not very popular and parts for it are hard to…read morecome bye. My service with them took a little while just because of lack of parts but the team there knew what they were doing and kept me informed on what was happening . They went above and beyond what should be expected for lawnmower service. Extremely friendly group and highly recommend.

I have used the services of Timberlake Appliance Lawnmower service for our lawnmower repairs and…read morethey have done a great job. Recently , we purchased a John Deere riding mower from them and they were kind enough to deliver it. The gentleman that delivered the lawnmower ( Charles) was very helpful and patient as he taught me how to operate the riding mower and other important information. He also offered to come back, if necessary to review any information that we needed. Thank you for providing great customer service.

2 need to retire if they can afford it & 1 needs to go to school..... not for lawn mower repair but…read morefor business common sense.... was told it would be 30-40 minute job @ $70 an hour and I could be worked in before noon..... dropped mower of at 9:30, waited in parking lot for work to be done, got worked in at 12:13 & and by 12:17 the owner said it would be 3+ hours to change the hand brake cord..... that's $210+ to change a job equal to an oil change...... but heyyyy take it as you may. I took mower and time lost and took it elsewhere, I recommend anyone else......

After having a horrible experience over at Land and Coates we came here. Fabulous service! Kind…read moreperson! We left with the part we needed. Thank you for treating us with respect. We will be returning here when we need anything related to our outdoor machines.

I took my pressure washer (basic Craftsman w/Briggs engine) for repair in March. Took 6 wks for…read morethem to say it was repaired. Okay I thought it's start of busy season so waiting in line seemed reasonable. I and felt that they needed to prioritize commercial customers and repeat customers maybe. Replaced carb...$180. They charge $105/hr. Best mechanic in Yorktown..Custom Auto (shoot out) only charges $85 for much more complicated mechanical repair. Unable to start it when home..took it back. Rep asked if I had hose connected and water on. "It's known problem" that it may not run with pressure on. Duhh? That's what manual requires to keep pump cool and that's what it's used for. If known problem why didn't they test that at shop? Needed control cable $65 and 5 more weeks..3 months waiting! Never use them again.

So when a supposed customer says Sears is a better option...when was the last time you saw a…read moreSears?? Folks, there are "Bots" out there that write garbage. So, with that out of the way, if you want to find a better, more trustworthy place to buy and service power equipment, Eden Lawnmower is the place to go. Family owned for 2 generations, these folks will treat you right and give you a fair deal. Now, they DO sell premium products, Toro and STIHL, so it's not Dollar General prices, but you will use your equipment for years and years. Eden Lawnmower is a great place and offer reliable, trustworthy service and sales.

Eden citizens need to support local businesses which is why I hate writing this review. This place…read moreis just way too expensive. Buying local is a good idea, until buying local bankrupts you. And the girl that works there is so rude. It is like she has some personal agenda. Again, just too expensive. Sears in Reidsville is a better option.

From my wife--I don't normally do this, but this situation is wrong in so many levels. My husband's…read morebiggest pet peeve is to be lied to and he caught Taylor Forbes lying to him not once but SEVERAL times. Every business has off days, but instead of lying to keep covering up things and getting defensive when questions are asked, just be honest to the consumer. Lying gets you nowhere. After 3 weeks of having the lawnmower and getting a call on Friday that it was fixed, Hugh picked it up, brought it home and unloaded it off the trailer for the PTO not to turn on. Hugh took it back up there this morning to address the issue and the person told him it was checked by the service tech and was working Friday so they would not be looking at it again to see what was wrong with it. Hugh asked the guy some questions in which the service techs reply was, "man, why are you digging?" Then the repair guy told him to take the lawnmower and go! Another small business that saw Hugh's post reached out to Hugh and helped him repair the lawnmower over the phone. We once took and bought everything to service our equipment from there to support local. They told him he burned a bridge. Say what? How did we burn a bridge by bringing business to you and back once we realized it was still broken? No sir, you all burned a bridge for lack of customer service and not standing behind the work that was previously done. There is no way the lawnmower was tested by the service tech and working properly by what was found and fixed by a phone call. If I could sell this lawnmower back to them, I would. We are just one measly prior customer of theirs but we won't be stepping foot back in there ever again. If you all go there, I hope you all get treated with a lot more respect than my husband got today. Hugh asked that the manager/owner please call him and so far it's been radio silence.

They sell some used equipment on consignment, do not be fooled by a high price tag and don't…read morelisten to Gary Hearn's advice , like for instance his comparison to a classic car price. The price might be high , but the tractor can be nothing but a piece of scrap. If you are interested in a piece of used equipment be sure to check it out for yourself or have someone else not affiliated with Taylor Forbes , I truly wish my experience had been a better one, I generally give people a second chance, however Nate Carter chose not to sell to me anymore. The local Farmville market and used equipment market is currently a seller's market and the Carter's prominent members of that community , no loss for them.