The place looked nice on the outside, but when I walked in, I felt like I was walking into a…read moreLonghorn Steakhouse. The decor was very strange for a medical facility. The girl at the front desk acted like she was doing me a favor by talking to me. She was not very friendly to say the least. The only really good experience was with the nurse who took my vitals and tested me for the flu and strep. She was very professional and friendly. She explained that they didn't have a exam room open at the moment so she would get everything ready for me in the meantime. I thought it was strange that they wouldn' t have an exam room considering I had made an appointment and checked in online but whatever. Soon after she finished, they had a room open up, so I went in there and waited for the doctor. As I waited I looked around and was disgusted by the condition of the room. The floors looked like they had not been swept or mopped in at least a week. Once again the western theme was carried over into the exam rooms. I realize this is Lagrange Ga, but come on. My dog's veterinarian has a cleaner and more sanitary exam room. Finally, I saw the doctor for about 1 minute total. It was just long enough for him to tell me that I had tested positive for the flu. Given the sanitary state of the clinic, I am really doubting this. Also, within a day I was feeling better. I think he spent more time telling me how to get from exam room to the exit (which was 2 turns in a short hallway). I wanted to tell him " thank you captain obvious". I think next time I will just make the trip back to Carrollton where they have more than one walk up clinic, and it doesn't look like a throwback to the wild west dirt floor and all.

Worst experience I've ever had. Will NEVER return. Nurses are great but the dr is a complete…read morequack!! Made an appointment and am still waiting 1 1/2 hour later.

Great customer service Great workers…read moreFriendly employees Rapid customer service They try their best to work with their customers

This place is a gem! Short wait, professional consultation, prescription filled on-site, and on my…read moreway. I'm accustomed to waiting absurdly long to be seen, but this place rarely has a line, has a friendly NP who gives me straight answers to my many questions, and is covered by Tricare. I was down with what I thought was a brutal flu and was treated on a Saturday (with base clinic being closed), and saved me several excruciating hours at an ER right before i was traveling out of town.

Incredibly unimpressed with my visit to the MinuteClinic at the CVS on Hartley Bridge Road. The one…read morepositive aspect of my visit, was that it was only a 25 minute wait, whereas at other Urgent Care facilities, you can often wait hours. The NP was incredibly unprofessional and used very inappropriate language. She called in my prescription to the pharmacy in the city I live, however, the prescription was never received, and I have sat on the phone with several different people that were unable to get a hold of the NP to add in my prescription. With my illness progressing, I will likely have to go to another urgent care clinic to get the prescription I need. Very disappointed with the service, and it has resulted to be a significant waste of time and money. Do not recommend.

I've been to Mainstreet 3 times in 3 years, once for Stitches, once for a primary care visit and…read moreonce for an alergic reaction. So they are changing their model to something oc a contactless front, where they only have a Kiosk and there is no person out front. which to be honest could be far more welcoming. So the Stitches event was great for the situation, people were friendly and they sewed up a large gash in my hand, fairly quickly. No issues, self-pay for this event was 125 total with a tetanus shot. The allergic reaction visit they deferred and sent me to an ER, which was a different issue. but not of consequence for this review. The third visit was for primary care, did not see a DR, I saw a PA, who was friendly and polite, it was a good visit, I had 3 referrals, that were necessary to see other doctors, a month later, I still have not received those referrals, now at other DR's when you get a referral they do it right there, and get you set up, it's done and your on your way, here they send it to someone in some other office where it seems to take forever, I guess it's good I don't have a life-threatening condition, at the two and a half week mark we went to this location to talk to someone regarding the slow turnaround for referrals. So here is where things change, we first had to communicate with someone of course with no person out front it was by talking loudly enough to get someone's attention behind the pulled-down screen, (luckily the place appears empty out front) then a nurse came to the door, who talked to us for a moment about the referrals then went and talked to a white coat, now I did not get the name of the blonde hair blue eyed with glasses short with a thicker build person in the white coat that came and spoke to us, but the attitude and approach were unnecessary, inflammatory even it was as if we had interrupted a nap or meal. They told us, in a very matter-of-fact way that this is how it is. and it could take a month to get the referrals, to which she was not wrong it has been a month. I also received the bill notification from my insurance yesterday, for the visit, over $800 for a primary care visit for a 30-minute in-office with an appointment situation. I would call this excessive for a Well visit to get referrals, That I still have not received. I would have given a 2 on this for the slow referral game, it's unacceptable for a referral to take a month. The 1 is for the unnecessary attitude with the white coat that talked to us, that IMO us it is unacceptable anywhere, even if the situation is outside of your control, the consumer is not the one that should be receiving a bad attitude from a "care giver" because they are asking questions about slow turnaround on referrals. Epic fail!

The clinic was fine. We went there for our Covid vaccines so we had two visits. My only complaint…read morewas the attitude of the front desk person. She was not friendly or helpful. Everyone else was nice! I could understand if she was slammed with patients, but most of the time she just sat there with apparently little to do. Maybe she had something personal going on. This was the Eufaula clinic.

7+ hour wait, even after all other guests had left. Came in for a sports physical. Staff stubborn…read moreand not welcoming, they did not seem to understand their own procedures or policies, rude and passive aggressive.

Got in fast. Wait for Dr a long time even to was the only one there. Dr saw me for 3 minutes nurse…read morehanded me a piece of paper showing a diagnosis no one explained to me and told me to go get some prescriptions. Still having issues from my injury but won't follow up with them.

The staff is very professional and the wait time for treatment was in and out less than an hourread more

I woke up this morning with pain in my left ear and not being able to hear well.. Not a good time…read morewith a musical performance coming at FBC Columbus and middle school kids so eager to sing! Tonight I'm already feeling better. A cleaning of my right ear (not the problem ear)) and an evaluation of the left by the skillful physician resulted in a diagnosis of an inner-ear infection! Thank you so much ACE for being open, for seeing me quickly and for giving me such excellent care that I needed. It's wonderful to have this group of caregivers in our community!! :)

I see such an improvement with my daughter since starting ABA. Her communication, eating, and…read moremanners are growing. Mrs. Ondrea is simply the best! She does an incredible job with my daughter. She's excited to go daily and every day om noticing a difference. Mrs. Skyler is also amazing with her. The staff are friendly and really bond with the children. I personally love Mark he's silly and always gets everyone in a great mood!

I went into this establishment for the first time today for a rapid Covid test. The ladies were…read morevery professional, everything was handled in an excellent manner and I got my test results in the promised time Very clean, very pleasant, and I will certainly be back if the need arises

If I could leave zero stars I would. My mom went to urgent care at this facility last night and…read morethey took her urine and basically said that she had an ear infection and a kidney infection and that she needed to find somewhere to give her an IV fluid For multiple days... They did not give her any fluids there they did not give her a referral as to where she could seek out they had no continuation of care, even though my mom was severely dehydrated, and her O2 levels were low. They did not order any further testing. My mom had to go to the emergency room today and she is septic. This is straight up negligent care I would not recommend going here go to Thomasville go to Valdosta or wherever you need to go, but if you're looking for someone to actually treat you like a person and to try and figure out what's actually going on rather than just prescribing a blanket antibiotic, you need to go elsewhere.

My Grandmother fell three days ago and got sent there by the ambulance. She didn't get in a room…read moretill 12:23. They did a CT scan on her and some more tests. Everything came back clear. The doctor called me today and said she was ready to be picked up. My mom came and picked her up then when she got home she was getting out of the vehicle and became unresponsive and started shaking. We think it was a seizure. Anyways she came back too and didn't remember anything. Paramedics were called and they said,"We keep sending her to americus and they clearly aren't doing their job." Moral of the story they aren't trying their best they are doing the bare minimum.

Talking about a remodel! There was a terrible storm 10yrs ago that destroyed the old Phoebe…read moreSumter. The old location is about 15 min from this location. It's quite spacious- Doctors building, Outpatient wing, ER, Primary Care offices. It looks like a college campus. Here today with my dad for pre op surgery scheduled Friday. Check in was painless . We waited 20 min before we were called to the back. Patient services clerk was very nice and friendly. She made us feel comfortable and welcome. Several forms to sign but she explained each form and what and how each is used. Vitals were taken all were good! The staff was great from intake to departure. This hospital services all the surrounding counties . If you're in the area, consider this hospital. There are several primary care physicians onsite.