as someone with lots of health issues, I have been in a lot of urgent cares, ERs, and specialist…read moreoffices. as far as urgent cares go, this one is by far the best one I have been to. their waiting chair are comfortable, their doctors are understanding and will work with you, as opposed to doctors and nurses that "know what's best" for you. my experience here was by far the best I've had in as far as I can remember. I cannot recommend this office enough.

I have never been in and out of this urgent care in less than 3 hours. It is absurd to wait over an…read morehour just to be seen. Flu tests take 15 minutes to come back conclusive and it took an hour and a half for them to come back after testing me. I wish I could give them 0 stars it's ridiculous.

I have liked bringing my kids here. Sometimes the wait is a lot longer than the scheduled…read moreappointment time but once we're back it's usually a quick process. They do great for sick appointments as well. I do feel like the care provided is quick but to the point and that's good for us.

Normally never have a problem here. Until i brought my son in for an appointment and walked in to…read more90% of the staff unmasked, including the very first person you have to encounter to check in with (in an enclosed entryway). Will be finding another pediatrician and will be posting the photos i took.

Exceptional care by very gifted and caring professionals!! I am a tough case with numerous diseases…read moreand every new symptom I encounter is handled or referred to an appropriate specialist. From the check-in to the lab work, everything here is top notch!! I have to give a special shout out to Mistie for her compassion and kindness!!

I've never experienced medical professionals that will not accept you as a patient. My husband and…read moreI filled out the new patient form as they asked, sent them in, and after 3 days I received an email stating that we were not accepted. They also said they would not disclose the information as to why. We heard great things about their PA and were excited to experience great doctor care.

This office is great for my annual check ups. Melissa Butts is attentive and cares about her…read morepatients. My favorite part about this office is when I need to be seen for a sick visit they have the pull up service and don't even let you leave the car for testing and eval.

This office has gone downhill. I was a patient for a long time before moving out of the area…read more After moving back, I tried them once again, and it has been one disaster after the other. The receptionist submitted the wrong lab test order to the lab technician when I checked in for my scheduled lab appointment. As a result, I had to go back for more blood to be drawn, costing me more time and money. This is not the first costly mistake that I've experienced here, nor, sadly has it been the last. There appears to be little to no communication among the office staff. No one can answer any questions, even simple, general questions that would normally be handled by competent office staff. Instead, the patient is handed off to someone else, who in turn either can't or won't answer questions either. The onus is on the patient to figure out their processes, yet asking questions to understand that process or to try to resolve an issue, is actively discouraged through rudeness and passing the patient off to someone else for an elusive answer that never comes. No one listens to understand what the challenge is, nor do they show any interest or initiative in resolving the actual issue. Solutions are non-existent and, as a result, the quality of care has deteriorated significantly. The problem appears to lie with the office staff rather than the nurse practitioners, who seem to be competent and capable. Perhaps better training for your office staff on clear processes, problem resolution, and setting of expectations will prevent more patients from leaving before you no longer have a viable practice.

Yes they make you feel at home and always. And they are very considerate about your healthread more

She is a very good doctor and very attentive. I stopped going here after I got so sick with a cough…read morethat would not go away. I went in remembering the NP she had at the time did a flu and strep throat swab but prior to told me if I hit her, she will hit back. Very rude and unprofessional. As a healthcare professional, I know whats entailed in a flu/ strep swab but it's still your job to explain. After those were negative that cough nagged and nagged me right on. When I would call, it made me feel they thought I just wanted medicines. Absolutely not! I hate taking the ones I'm on. Chest x-ray was negative. I later found out that I possibly had covid before it was ever confirmed. My lungs are messed up now. They can only describe them as junky....being unable to clear so I try to take it seriously but honestly I do all I can before going to the doctor. I personally hate going to the doctor so if I go outside of a normal appointment, something is wrong.

My husband had his yearly appointment recently at CHCS in Macon. When Laquita Holloway opened the…read moredoor to call him back his face lit up! Laquita always brightens his doctor visit with her kind and caring personality Dr. M Patel was great too. Thank you for giving my husband great care!

Although they portray themselves as caring for a patient's health, they are far from it. Refusing…read moresimple requests from a disabled patient for a brace, they pass it on to a sports medical doctor review before hand. Instead of their own capabilities they wanted a limited income person to spend additional money on something as simple as a knee brace. And now, with prescriptions that a person has taken regularly for years (from this doctor) for diabetes, we have had to spend from our limited income because they wont answer phones, or messages left behind. We started calling 2 weeks in advance and still nothing. Even the pharmacy called them multiple times and got nothing. They are woefully arrogant, seriously incompetent and if anyone needs a real doctor - DON'T GO HERE!

Easy process, short waiting times and great care. They are my "go-to" doctors as it's become…read moreincreasingly difficult to get in to see my own doctor on short notice.

The front desk receptionist was funny and very friendly. I didn't get her name but she made the…read moreexperience all the better. I was comfortable and helped throughly. The nurses inside who evaluated my foot was very kind to check up after I left my appointment, which I appreciated. The doctor who saw me, he provided a clear explanation for everything he was doing. I trust their work and I am grateful for how thorough they are in their work.

Dr. Franco has been my physician for well over 20 years. He has provided excellent care from day…read moreone. His new offices on Stillwater Drive are beautiful, well staffed and comfortable. In addition, Dr. Buchanan has joined the staff and he too is wonderful. Both doctors will take their time, explain your test and recommend treatment, while respecting your concerns and opinions. The staff is always friendly and helpful. If you are looking for a good internal medicine doctor....you can't go wrong with either Dr. Franco or Dr. Buchanan.

Awesome staff including Dr Franco! Here today with my dad for his 6 month check up. All is well!…read more Dr. Franco is very attentive, friendly, and funny. Never a dull moment The office is nice not a very large lobby. Maybe 10 ppl can sit comfortably. This office is located in a busy plaza where other offices, restaurants and body shops are housed.