My first time visiting this facility was a five-star experience coming from Anchorage, Alaska,…read morewhere I am used to excellent customer service. The front desk staff, Ms. Dawn was very friendly and made me feel welcomed coming into their office for the first time. She was also helpful to me just coming out of a recent hand surgery and having a hard time writing. The tech Mr. David made me feel comfortable and relaxed as a patient dealing with anxiety of having an MRI and being claustrophobic. He remained patient, respectful and calm while I felt overwhelmed. The manager Ms. Shelley was more than willing to assist me in the dressing room while struggling to change to the proper attire fit for the MRI due to me wearing a skirt. I had a hard time changing due to the hand surgery. She kept it discreet and private. No one else knew I was struggling in that area. I appreciated her kindness and willingness to step in and help out. The office was well kept and all the staff were sweet. Thank you all for an amazing first-time experience.

My first time here but my dad's 2nd. Here today for MRI . He's claustrophobic this location is…read morehighly recommended due to the fact the MRI's are larger more room. Upon arrival there was another patient sitting in the lobby . The lobby is clean and decorated nice . The check in process was easy breezy . I completed the paperwork and paid the copayment. The nurses were very nice and funny. Another patient came in for copies of his report. The nurse explained the process but he wasn't hearing it. She handled his rudeness very well. The MRI tech was nice as well. We arrived at 12:30. Completed the paperwork and he was in for the procedure at 12:50. Everything was a success he was able to sit still for 45min .

We had an absolutely wonderful experience with our 3D ultrasound at First Glimpse. When we called…read morewith questions about the services, we received kind and thorough answers. The scheduling was easy with appointment times in the day and evening. We brought all 4 grandparents to our appointment, and we were all welcomed and treated like royalty. The ultrasound went very well, with great images, good conversation and explanation, and patience with our daughter trying to cover her face with her hands and feet. When the ultrasound appointment was complete, we received our printed images before leaving and all of our remaining images and video within minutes. I highly recommend First Glimpse - you will be throughly pleased with them!

They are amazing. So workable, great experience.. Would…read moredefinitely use them if I need them

I was Monday and Tuesday.Monday for you Tuesday what I thought was got f!ashes but it was heart…read morethey were very caring good place called ambulance sent me to hospital they take very good care of you.You will be satisfied.It Martha Arrington

De Igor Decastro in my opinion and experience is not very reputable and caused me worse problems…read moreafter letting him operate on my back. Atrium health is also complicit in reporting false medical records to cover up for a bad medical procedure performed which has not been explained WHY.

ZERO STARS. Dr. Hugh Smisson also owns a medical device company SOUTHERN SPINE that distributes…read moresome basic spine implants. His company owes our distributorship over $50k in commissions. He has refused to pay numerous vendors. He was sued and lost a $1million judgement to a previous employee for firing him to avoid paying him his agreed-upon amount. Dr. Smisson's personal life is in shambles, so I would strongly suggest not using him for spine surgery. He sends his son Benji (also a doctor) out to train companies on their implants ad then refuses to pay vendors for hard work selling those products. He's a con-man. https://www.linkedin.com/posts/randall-alexander-43873b4_the-southern-spine-saga-continues-hugh-franklin-activity-7137904379004686336-9uZV?utm_source=share&utm_medium=member_desktop

The whole staff needs replaced, I do not recommend this health facility to anyone even after just…read moretwo visits. If you need a referral you can forget it also they don't answer the phone like a health care facility should, all the above needs redone

Dr. Allotey is the best Dr. His bedside manner and care for each patient are unmatched. If he is…read morenot your doctor yet, you are 100% missing out.

How do I put this nicely? This is the worst company I have ever dealt with billing wise. I will say…read morethis. The last guy I spoke to about them filing the insurance incorrectly did not have an attitude and things processed faster. Going in to update the information on your own does not help because they will still send a bill. You have to call them. I have not had an experience with them recently because I haven't gotten anything done. I know my neurologist uses them and I have not gone to him either.

I had some imaging done as part of an exam at Coliseum Hospital Emergency Room. I never received…read moreany bills from Radiology Associates for their portion of the visit (after insurance), instead my account went straight to collections. My call from the collections agency is literally the first that I ever knew that I had a balance with them. Even the agent I spoke to said that they hear this all the time - and that after Radiology Associates bills insurance, they don't send you a bill and expect you to know your balance and just pay it. Terrible way to do business, as you would have had my payment immediately if I had known about it.

If I could leave a ZERO REVIEW I would!…read more I've worked in the medical field for over 15 years. I know what questions to ask and I understand how medical insurance works. I had two referrals from my concierge physician for radiology scans. The first one was done in November 2024 and they called my insurance to make sure it was approved before scheduling. During the phone call to schedule I was told I had a copay of $65. Great, no problem. I asked if there was any other patient responsibilities such as deductible or coinsurance and I was told no, just a copay. Had the first scan done and again same procedure for the second scan. They verified with insurance and then called me to schedule. This time they said there was NO copay. I asked again if there was any other patient payments I would be responsible for and was told no, it was covered at 100%. I was shocked that I did not have a copay for the second scan that I had done in December 2024. Fast forward to 3:04 PM on March 24, 2025 when I called Riverside Imaging because I received a bill for several hundred dollars. Abigail answered my call and was super sweet. She looked up my account and the notes and said that I should not have received a bill because the internal notes indeed showed that I was responsible for the $65 copay on the first scan, no copay on the second scan and there was no coinsurance or deductible I was responsible for either scan. She said she would let the billing department know to remove this and she apologized for the inconvenience. Then a week ago I received a pre-collection notice. I called Riverside and I immediately noticed a difference. I was told to call the billing department and they would not be able to help in office. I explained that I had spoken to the office a little over a month ago and she said that I needed to call the billing department. I called and left a message with billing. You know those super aggressive debt collectors? That's what it felt like when I spoke with Leslie in Billing. She told me that I never spoke with anyone in March, that there were no notes to support this (however in March on the phone call she read back to me the notes from when I scheduled regarding the one copay, no deductible, and no coinsurance). And that basically I needed to pay up. Then when I found my notes on the call, Leslie told me she didn't even think there was an employee named Abigail and she'd call the office and then call me back. The attitude, the skepticism, and the rudeness was without a doubt one of the most unprofessional phone calls I have ever had with a medical office. I will also be leaving a complaint on the Better Business Bureau for Riverside Imaging.