I haven't been here since Peach Tree took over Apple Care. I came for a follow up. I was blown away…read moreat the outstanding professionalism and customer service at this location. I usually go to Med Stop in Bonaire, but there is no comparison. The doctor on staff today was Dr. Monde-Jones. I apologize that I cannot remember the nurse that assisted me, and her name does not appear on my paperwork, but both were fantastic. The nurse was thorough in the questions that she asked, and actually listened to the responses. Dr. Monde-Jones continued by asking next-level questions that allowed her to formulate the best care plan for me. A times I felt as if I was talking too much because I'm not accustomed to physicians and medical professionals actually listening so intently without interrupting. Dr. Monde-Jones was very personable and I really wish she could be my Primary Care Physician. Yes, I asked several times but unfortunately she cannot. Regardless, the knowledge and guidance that I walked away with will help me make informed and confident decisions with regards to the direction I take with my medical care. I highly recommend Dr. Monde-Jones and the nurse that was on shift 7/26/2025 at 1030 hours.

I visited an Urgent Care clinic for the first time in my life today, and I'm so glad it was here…read more The receptionist was wonderful, funny, friendly, and she made me comfortable right away. The doctor and nurses in the back took great care of me and took the time to talk to me and acknowledge my issue with the very best care. I hope I don't have to go back, but if I do I'm definitely going here!

7+ hour wait, even after all other guests had left. Came in for a sports physical. Staff stubborn…read moreand not welcoming, they did not seem to understand their own procedures or policies, rude and passive aggressive.

Got in fast. Wait for Dr a long time even to was the only one there. Dr saw me for 3 minutes nurse…read morehanded me a piece of paper showing a diagnosis no one explained to me and told me to go get some prescriptions. Still having issues from my injury but won't follow up with them.

PA Rasmine Baker was very unprofessional, & has no respect…read morefor the military & what we do! Mind you this office walls are super thin. PA Rasmine Baker was literally making fun of my conditions today & said out of her own mouth "he's only trying to get disability." This office is a joke I wouldn't recommend to anyone ESPECIALLY military.

Horrible experience for both my husband and I. Getting prescriptions filled is a joke, they are…read moreincompetent and don't listen. You get NPs most of the time but keep in mind you are still charged for a doc. Doc is usually on his computer. A lot of the time they don't answer the phone, when it is answered its a recording. Once we called during regular hrs and the recorder said they were closed to call back during regular hrs. When we finally were able to question they said it was lunch break and the recorder said that. nope it did not but in the next hour it was changed. Better to find a office with a more professional demeanor and one that listens...

Do not recommend Dr Juan Velazquez as he is unresponsive and completely ignores patients while…read morecharging for care that he never provided.

Got seen quickly as a walk in. Didn't wait long for test results and got my prescription. All the…read moreladies here were so sweet and helpful. They accept Veterans healthcare in network.

I have had several excellent experiences here. My newborn, my wife and myself have all been here…read more The staff is wonderful and caring. We feel heard and taken care of after every visit. They work with my son's pediatrician to ensure continuity of care. On every visit I have been seen promptly. They send prescriptions to any pharmacy you choose. They are located next to Publix so it works out pretty well. I recommend!

From the owner: Our urgent care team is here to treat cuts and lacerations, burns, broken bones, allergic reactions…read moreand minor illnesses. Walk-ins are welcome but you can check in online.

The employees are very unprofessional. They start laughing while you're talking to them about what…read moreis going on and have a smirk on their face the whole time. Their prices are not cheaper than AppleCare but the level of professionalism is far, far worse. Go to AppleCare in Houston Lake if you want to be treated with a sense of respect.

I tried them today for the first time and I was very impressed. Everyone was extremely friendly and…read moreencouraging. Having your plans put on hold due to COVID-19 exposure sucks. Their medical knowledge and level of care was wonderful.

Beware. This is not an urgent care. You will get a bill for hundreds of dollars months later as…read morethey will bill it as an Outpatient hospital visit. Clearly on their website they "claim" to be an urgent care but will bill the visit as a hospital visit. Do not visit any Houston Healthcare's so called Urgent Care Clinics unless you want to pay hundreds of dollars. I called to dispute this with the billing office and got no where. Clearly since they have a new strategic partnership with Atrium Health they are picking up Atriums sneaky ways to make money. Beware!!

THIS IS NOT AN URGENT CARE. - PLEASE READ TO SAVE YOU HUNDREDS OF DOLLARS!…read moreDespite being labeled as such, it operates as an 'outpatient urgent care', leading to hospital-level charges. The billing department's lack of clarity and evasive responses left me frustrated. Attempting to understand their justification for hospital-level fees, I was met with ambiguity, emphasizing that, despite offering urgent care services, Med-Stops are not classified as an urgent care. Avoid Houston Care Medical altogether, they're unprofessional, deceitful, and don't care about their patients at all. This tiny building does not offer anything other than urgent care services not hospital level treatment. We were not charged a co-pay upon arrival as it was "late and they were shutting down the computers". Mind you it was only 7pm and they close at 9pm. Went for a Covid/flu test and later was billed as if I were dying in a hospital. What a joke.

I will try not to be too long-winded but I must be honest and thorough…read more I brought my dad here 2 weeks ago due to him feeling as though he may have had a stroke. We made it to the ER at roughly 5:30PM. He was seen in Imaging within 2 min of walking in. After x-rays and CT scans, it was determined he did not have a stroke or heart attack. We were moved to the ER holding area where we were seated in what they call "stalls". The ER Doctor finally comes through and asks a series of questions about heart history. He later tells us he could not go home due to a low heart rate. So we were moved to an actual room at 2:30 AM. Yes, we arrived at 5:30PM! We were exhausted Finally got a room on the main floor. It took 4 days for them to confirm it was Heart Disease. The nurses and techs were nice but some did not come in until an hour or so after their shift. As you know they're working 12hr shifts. Understand they're to get vitals throughout the night but the way they barged into the room with the carts was disrespectful. Mind you they're coming in every 2 hours or so. Communication was very poor. I found myself running behind them for answers. As I stated before it took 4 days before we knew what was causing his kidneys to collapse. I am my dad's point of contact but the nurses and techs were discussing my dad's condition with his siblings. I informed them several times that they are not to discuss any information with them. I guess HIPAA did not matter It was later discovered he was allergic to the CHG wipes. He had a very bad allergic reaction. The nurse was called she looked at us as though she did not understand. I asked that something be done right away. She noted she would contact the doctor The tech came in stated this was unacceptable and that the head nurse should be contacted. The head nurse requested ointment and Benadryl. The nurse had my dad waiting until the 2nd shift came in. If the head nurse had not been notified, the allergic reaction could have been worse I would like to commend the techs Candace, Shelly Ann, Davina, and Heather. They were very attentive and kind. I would like to commend the following nurses: Lillian and Brandon. They were very professional, caring, knowledgeable, and attentive. Very proactive! Emory has taken over Houston Medical Center but it's like they have the name Emory but the work product is not Emory standards. It's NOTHING like Emory in Atlanta This hospital has a long way to go. The rooms definitely need renovations. The walls are overdue for painting and the floors need a thorough cleaning

The one saving grace is that the majority of the staff was fairly kind. I came to the hospital via…read moreambulance due to a fall and concerns of a concussion. I am currently writing this from the ER waiting room where I have been waiting for over 11 hours to get told by a doctor whether or not I have a concussion. The waiting room was basically a holding cell where people would get taken back for a brief time before being brought back in to wait on death row. There were multiple people who informed me they had been waiting 12 plus hours. The most frustrating part is that I know the doctors have my tests results finished as it has been sent to me through an email. However, I still can't leave without confirmation that I am cleared to work. Absolutely insane.