Do better. Your Valvoline just held me hostage almost an hour after I've used this place for over a…read moreyear getting all my vehicles (including the government car I drive as a Marine). But out of nowhere, they no longer accepted fleet cards, so I had to pay out of pocket or else your manager said I couldn't leave with the car! Showed proof of how my personal bank account was just hacked, and my card didn't work, to which I heard that's not my problem. DISGUSTING! One of the most unprofessional experiences I've ever had. These vehicles say fleet on the front plate and were blamed by this manager for not stating they were using a FLEET CARD. NOT ONE PERSON IN THE BUILDING HAD A NICE THING TO SAY ABOUT HER AND HER "LEADERSHIP". I can promise this $100 will cost the company more than quadruple that. As an active duty military member, I can promise I'm not taking this disrespect on the chin.

They ruined my car brought my car to get oil change and the oil leaked all out didn't do plug right…read morethen they put wrong spark plugs in my car and it caused it to leak now my car isn't running worse place ever don't go there they are not responsible

Quick tire change. I had a tire blow out on my Maxima. I had an extra tire to throw on a rim…read more They got me in and out .

Valvoline is one of the simplest places I go to. They explain what type of oil you should use,…read morecheck everything under the hood and suggest some options and next thing you know you are done. Excellent Service with a Smile.

We gave this place 2 tries... they changed our oil but we saw a leak in the garage- drove all the…read moreway back there- apparently they had been sloppy and got oil on some plate and that is what was leaking. OK fine...so we gave them another chance months later when it was time for another oil change. This time the same thing happened!! We do NOT need oil stains in our driveway and garage!! Then after they cleaned it up the second time... We started to smell oil in our car!!! My husband checked and they DID NOT PUT THE CAP on correctly!!!! So oil with splattering all over our engine!!!!! This could cost someone their motor!!! And do you really think Valvoline would pay for a new motor??? NO! The manager Noah was there both times.. either he does not know how to manage and train his people or he is just a bad manager. We will not go back.

Had 4 new tires mounted on 4 new rims , which were installed incorrectly according to manufactures…read moremarkings. I called and was told by a technician with 20 years experience those marks don't matter your tires are balanced. Yes they are with weights put on the outside of brand new rims. If tires were mounted correctly there may have been no need for wheel weights. There was no consistency on the install and even one of the tires was installed backwards. Its just sad when people cant own up to their mistakes and would rather lie to you. LUCKY IT WAS ONLY TIRES I guess.

Sunday morning and discovered a flat tire -Glotzbecker's was open and they fixed it in under 15…read moreminutes-$16! We're back on the road!

We're new to the area and my husband and Cragon was recommended by our neighbors. We have both…read moretaken our cars there for oil changes. I recently got a flat tire and had to have my car towed there. They communicated well, offered a replacement tire of the same value, but I wanted the more expensive but safer run flat, which they got. I'm not sitting on the side of the road again! It came with a warranty. They did a nice job. I will be back!

Sadly, when on a trip with a friend to House of Blues- I was a victim of a "smash and grab." They…read moretook out a back drivers side window. It cast a bit of a pall on an otherwise awesome show. I remembered several people chiming in how great Cragon Automotive is, and they were very kind to me on the phone when I reached out for another automotive issue prior. So I got Kevin on the line as he was returning from a trip to get some parts. Listening, he expressed empathy and asked me to drive over there and he would at least get the window taped up. The challenge was- I have a Hybrid vehicle, and that special battery is located right underneath the back seat. In other words- any rain will kill my car getting into that battery- or at worst provide a rather "electrifying" experience- and not of the good kind... BUT- leave it to Kevin here, and his "three wise men" to not only secure the car with heavy plastic over cardboard, sealing it tight- but he kindly vacuumed out the back seat that was still covered with glass. He is going to get back with me once he is able to get a quote for parts to replace the window. Over and above! I also noticed they had an excellent price on Cooper Tires- so I'm saving up for those after this phase is through. Excellent service to a slightly traumatized female (me) and friendly guys all around, who took care of me even though they were clearly very busy. I know why they are busy too- honest, kind and thorough. I watched them greeting customers who were picking up as I was waiting, many friendly conversations were had. It shows you a lot about a business. So if you want an honest, fast, ethical resolution to a car problem- please give them a call. I think you'll stop right here as you'll be well taken care of. Thanks Kevin and staff!

Scheduled to change 4 tires on my car at 10am. Arrived at 940am the tech stated a hour and a half…read moreto a hour and forty five minutes. Ended up waiting till 1230pm for them to finish. If you have time to burn get your tires done here.

We dropped car off for an oil change. Tech stated it would be about 20 minutes and they'd call over…read morethe PA system our name. Started browsing in the store, finish browsing. No call over the PA (in half hour's time). We make our way back to the automotive service desk and a different tech prints off a sheet that states. "Cancelled: Couldn't get oil cap off". He also stated that previous place we got our oil change at put the cap on too tight and to take it back there. I take them at their word. Get home, test oil cap myself and was able to get it off myself in about 10 seconds time. So now I'm out gas money, time and above all, a damn needed oil change. I will not go back to this place and you shouldn't either if their techs can't properly remove an oil cap. I KNOW oil changes are dead simple. However, not everyone has a garage or necessary tools which is why we pay for others to provide the service. Simply unacceptable. Edit to add: Its impossible to over-tighten these types of oil caps. There are no threads. Additionally, the tech wrote "Car has never been here before". When in fact, that is false also. Evidenced by the fact that our old address was at the top of the service order.

We blew a tire on the highway and the owner went out of his way (on his own time btw) to take our…read moretire back to the shop and got it mounted and had us on our way in less than an hour when the tow service told us 3 hours or more! On an 11 hour road trip with 2 more hours to go with my 102 year old mom in the backseat, he definitely was a saving grace!! Great great service! If we lived around here we would be loyal customers for sure!

I have been getting all my tires from this shop for a number of years now. The staff is very…read morehelpful and goes above and beyond for its customer. They will assist you to make sure your recieving the best quality tire at the best prices possible and have met my budget everytime. Tim the Office manager is the most knowledgeable tire specialist out there and he will give you the best quotes on all different tires to fit anyone's budget. I highly recommend this auto shop, as most of my family & friends do there business here and always get great service.

most have been a customer for years and trust this shop with my vehicle. they are fair, up front…read moreand kind.

I had used Northridge Auto for service on my vehicles, and routine work generally appeared…read moresatisfactory. However, two experiences involving specifically defined work scopes and customer-supplied fluids ultimately caused me to lose confidence in the shop. My 2018 GMC Acadia had developed a torque converter clutch shudder. I was following a specific OEM diagnostic/service approach that included a transmission fluid change. I discussed the scope with the Service Advisor, provided detailed written instructions, supplied the specified Dexron VI fluid, and left another copy of the instructions on the driver's seat for the technician. Despite this, Northridge used its own multi-vehicle ATF instead of the fluid I supplied. This wasn't simply a brand preference; it changed a controlled variable in an ongoing diagnostic process and set back my troubleshooting. The same work scope requested inspections of the engine/transmission mounts and CV joints as possible shudder sources, but the documentation I received did not record the performance or findings of those inspections. When I questioned the ATF issue, the Service Advisor became animated and raised his voice. I subsequently documented the issue in writing to the Service Manager/Owner and requested reimbursement. Northridge refunded the cost of that service, which I appreciated. Unfortunately, a similar issue occurred afterward. During a rear differential service, I supplied OEM lubricant because I specifically wanted the proper friction characteristics for that application. Despite the earlier ATF issue, Northridge again used its own fluids. I was charged for those fluids, and the lubricant I supplied was not returned. When I questioned the second fluid substitution, I again experienced an animated, raised-voice response from the Service Advisor. The recurrence after the first issue had already been formally addressed is what ultimately caused me to lose confidence in the shop. I am not suggesting Northridge is incapable of satisfactory routine automotive service. However, if you specify particular fluids, parts, inspections, procedures, or a defined scope of work, my experience suggests verifying what was actually used and ensuring requested work and findings are documented. For me, following the agreed scope and responding professionally when legitimate questions are raised are fundamental to trusting a repair shop. After these experiences, I chose to take this work elsewhere or perform it myself.

I called the shop @ 8am and asked if they had time to look at my truck due to a small radiator…read morefluid leak and the truck not starting right. Matt said absolutely and within an hour of dropping the truck off Matt had called me to tell me what was wrong with the truck. He explained he had to get parts and that it may be the next day before they could get it fixed. The next morning Matt had called me to tell me that the truck was finished. Matt also told me that if I had any issues to give him a call and he would make it right. We take our vehicles to Schultz any time we need our vehicles worked on. They are a no hassle, upfront, honest company!

Schultz has very superior customer service. Was in town for a family reunion and it was a spare of…read morethe moment situation. They had one mechanic and ask me to come back in 45 minutes and they took great care of me. I had an electrical failure with my headlight they fixed fast and very reasonable with the price. I recommend Schultz because of the customer service. Please continue your superior customer service as it was much appreciated! Great job!