most have been a customer for years and trust this shop with my vehicle. they are fair, up front…read moreand kind.

I had used Northridge Auto for service on my vehicles, and routine work generally appeared…read moresatisfactory. However, two experiences involving specifically defined work scopes and customer-supplied fluids ultimately caused me to lose confidence in the shop. My 2018 GMC Acadia had developed a torque converter clutch shudder. I was following a specific OEM diagnostic/service approach that included a transmission fluid change. I discussed the scope with the Service Advisor, provided detailed written instructions, supplied the specified Dexron VI fluid, and left another copy of the instructions on the driver's seat for the technician. Despite this, Northridge used its own multi-vehicle ATF instead of the fluid I supplied. This wasn't simply a brand preference; it changed a controlled variable in an ongoing diagnostic process and set back my troubleshooting. The same work scope requested inspections of the engine/transmission mounts and CV joints as possible shudder sources, but the documentation I received did not record the performance or findings of those inspections. When I questioned the ATF issue, the Service Advisor became animated and raised his voice. I subsequently documented the issue in writing to the Service Manager/Owner and requested reimbursement. Northridge refunded the cost of that service, which I appreciated. Unfortunately, a similar issue occurred afterward. During a rear differential service, I supplied OEM lubricant because I specifically wanted the proper friction characteristics for that application. Despite the earlier ATF issue, Northridge again used its own fluids. I was charged for those fluids, and the lubricant I supplied was not returned. When I questioned the second fluid substitution, I again experienced an animated, raised-voice response from the Service Advisor. The recurrence after the first issue had already been formally addressed is what ultimately caused me to lose confidence in the shop. I am not suggesting Northridge is incapable of satisfactory routine automotive service. However, if you specify particular fluids, parts, inspections, procedures, or a defined scope of work, my experience suggests verifying what was actually used and ensuring requested work and findings are documented. For me, following the agreed scope and responding professionally when legitimate questions are raised are fundamental to trusting a repair shop. After these experiences, I chose to take this work elsewhere or perform it myself.

I have been a client for more than 30 years and have always received honest reliable and efficient…read moreservice . Jeff is the consummate professional!

I first went to this place to get a wheel alignment (Madison, Ohio on Route 20) and I thought he…read moremay have done a good job UNTIL I have bought expensive low profile tires for my vehicle. after 6 months of driving this vehicle I noticed that the inside tires were wearing really bad. I thought it may have been the tires and bought a more expensive brand of tires and had them mounted and balanced professionally. These new tires were the same bad wear. I just had a professional mechanic put this expensive vehicle on a lift and find out why and document this wear on paper for legal action. THIS mechanic brought me into his shop and literally showed me the tow in of the front, driver's side tire. The mechanic said "I could have eyed this better then whomever did this. This is really bad. This is the reason why you had a bad lower ball joint." I would go somewhere else before bringing any vehicle to this moron.

So a car driving in front of me on the road suddenly lost a giant chunk of his bumper. Initially I…read morethought it was going to hit my windshield- it landed in the road in front of my poor little car. Because of oncoming traffic, I could not swerve, or because of the car behind me- stop safely. I hit it and heard the crunching tearing sound. Mercifully, the car behind me stopped. I had to back out to get this giant chunk out of the bottom of my car. In the moment I should've pulled over, but I asked Siri for the closest repair shop. This was Steve and Jerry's. At this point I prayed for help. I was petrified. I spoke to a sweet woman who said she was going to go chat with her son in law. My car died a minute from their shop. He chatted with me briefly and said he would be right over. He walked over in the rain. As he looked- his expression was grim. It seems this chunk tore the radiator and compressor, and he wasn't sure about the engine. The cars check engine light was on. My tow driver towed it over. He had a longer look and came in to chat with me. This was pretty massive. He felt it needed to go to the dealer, and told me to file an insurance claim. I started the process in the waiting area and soon I had a plan in place. Not only did the technician offer to drive me back to my home (I had a friend coming), but his mom in law kept the store open until my friend arrived, keeping me warm instead of standing out in the cold. I did request to pay for the detailed assessment, and I did so. Can you say over and above? I don't know many places that would do this. Even though the damage was beyond their means (because it was pretty catastrophic needing a dealer's help), they still made sure I wasn't left literally out in the cold. I can just imagine how their regular customers are treated, I was new to them! The office Goddess informed me they'd been around for 54 years. I can certainly see why. Her husband took great pride in his service (he's been departed a decade or so) and the business remains in their family. What great, kind people I ran into today. I would recommend this business wholeheartedly. On a cold, rainy, horribly gone wrong and not so funny April Fool's Day- I met a couple angels that gave me hope. Thank you both of you for your help, and especially your kindness. I am deeply grateful.

Poor quality of service. Took my vehicle in (after waiting 2 weeks for an appointment) and paid…read morefor a squeak to be greased and a muffler fix. After paying for the grease and being referred elsewhere for the muffler, the sound returned the same day... a refund was not granted and I was told I knew that new parts would be a better option, after the fact. Sandy was especially rude, the day of service and when I called back

The oil change light popped on in my car a thousand miles into a road trip. I was on the highway…read moresearching for a place that could do it and found this place on google. We got there really early in the morning and the two guys that were working there were super nice and friendly. I am not a car person and can never remember what I need to do and what kind of oil to use and stuff. They were very helpful in recommending what was best for my car and didn't just try to upsell me to the highest level product like other places I've been to before. Also when we left they wished us well on our trip and gave us a whole bunch of Tootsie Pops :)

Took my wife's car there for the first time. After the tech above ground showed me the oil and…read moreclosed everything up I noticed that the underground service portion was taking a bit longer than normal. Lots of extra drilling. They didn't put the screws on right or stripped them and the plate came off while my wife had over a 4hour car ride. Thankfully she had some tape to tape hold it on (had to do this a few times to get to her destination). Will never visit this location again.

These guys were extremely helpful diagnosing my car problem. Long story short, I was having…read moredashboard notifications for my airbag system. I recently had to get a new battery and suspected that there wasn't an actual issue with the airbags but this was popping up because of the new battery. Tyler told me to bring it in and he would test it free of charge. Just as I suspected the problem was due to a new battery and he cleared out the codes that were causing the notifications. He was a man of his word and didn't charge me anything. As I said they were extremely helpful and very friendly during the entire process. I will definitely bring my car back to them if there are any future issues... Knock on wood there isn't. Thanks again!

Found a big piece of metal in our back tire. We were in a pickle because we only have one car and…read moremy husband needed to get to an appointment 60 miles away. It was a Saturday and Franz is only open until noon. They put the car up, and luckily the metal shard had not punctured the tire it was just wedged in the tread. They checked the tire pressure on all four tires and said have a nice day...no charge! We'll be delivering them lunch in the coming week as a big thank you.

I began financing a vehicle on January 27th. Before I purchased this vehicle there were a few…read moreproblems that Erika promised would be fixed right away. I went to their mechanic 3 seperate times and they did not fix because he said he couldn't. National auto credit then ignored my calls. This is fact as I had other people call them and they would answer when it wasn't me! After several weeks of this I finally got ahold of them and Erika told me she had been out of the office. At this time I was very concerned as I still did not get the memorandum title. I told her I needed it ASAP and she told me she didn't know where it was!!! I called her again the next day and she said she found it and guaranteed she would bring it to me that day. She didn't and didn't bother to call. I called again the next day and told her I had to have it by 3/2/21 no matter what so I have time to get plates. She guaranteed she would but again she didnt follow through! I reported them to the BBB the next morning 3/3/21 and asked for my money back. They did nothing they said they were going to do. After they got this report they sent someone to fix one of the problems on the vehicle which was the tire pressure light. Well their tire guy found another problem that they don't want to fix. The owner came to my work that night to drop off a title after I already asked for my money back and proceeded to argue with me in the parking lot saying he doesn't have to fix anything on the car and was talking to me like I'm stupid about the problems on the car. He said its buy as is, which I completely understand, however they told me all these minor little problems would be taken care of before this $11,000 purchase. Don't take them for their word! They also told me it's not their problem if I have time to get plates even though they didn't have the title to me within the 30 day time period. Very unprofessional owner I wouldn't recommend this place to anyone. He is a liar and very disrespectful.

From the owner: Low Prices and great customer service generates a satisfied customer and a repeat business!. 60…read morePHOTOS, a video and free AutoCheck ON EVERY CAR AT www.nationalautoohio.com . We have all kinds of Finance; Buy here pay here, In House Investors finance. Credit Union Finance. Local Bank Finance and International finance (any where in the USA). With Low Down payment Starting $500 down. We Can Get you Financed; if you have Good Credit, Bad Credit, No Credit, Divorce, Repo, First Time Buyer, Poor Credit Score, Foreclosure, Collections We can get you Financed. Optional Extended warranty will cover you any where in the USA.

These guys are amazing!! We called them at 10pm on a Saturday night and they were able to come and…read morereplace my tire 8 Sunday morning! We are so grateful! We were charged a fair price too given such the short notice!

I needed two new tires as I hit a curb, happily went home and later realized I had a full on flat…read moretire. Amazing to get local roadside service like that at such a fair price! And the customer service was top notch. Highly recommend.