This company was contracted to tow my vehicle by my HOA on Thursday December 11, 2025. While my…read morevehicle was was parked in a way that it was partially obstructing the sidewalk and I agree the HOA may have been within their rights to try to have it towed. T he tow company dragged my vehicle while it was in park. I was able to get my vehicle released before the tow was completed via a negotiated drop fee. However the driver attempted to charge me a drop fee of $129 originally which according to the OH revised code and the PUCO they can only charge for the tow if the tow is completed and then they offered to reduce the drop fee to $65 after a lot of arguing which $64.50 is the most they would legally be allowed to charge by law. They also told me it would be over $360 if it was towed which also violates the Ohio revised code and PUCO guidelines. They can only charge $129.00 for the tow plus $17.00 per day for storage and $25.00 administrative fee (administrative fee is only in some cases) plus they could potentially charge $150.00 additional, but only if I attempted to retrieve the vehicle after hours. When all was said and done I negotiated a drop fee of $24.00. However, after dragged my vehicle while it was in park now my brake light is on and when I requested their insurance information to file a claim and have their insurance investigate to determine what damage they did to my vehicle they refused to provide their insurance information. This company is a predatory tow company and I will be reaching out to the PUCO to file a formal complaint. I would not recommend this company to anyone.

Great service, clean, professional, kind. I don't know what else to say the young man made an…read moreoverwhelming time, a little less stressful for both myself and my family.

I have been doing busines at Heisley Tire for 13 years. The have always had good prices, great…read moreservice and they stand behind their work. They explain their work and have always let me go out and see exactly what the problem is if I have any questions. They treat you like family and only perform services that are needed. I highly recommend them to all my friends. I love having a auto repair shop that I can trust!

Amazing customer service! Each person I came in contact with was courteous and professional. The…read moredriver (Frank) arrived quickly, was efficient, polite, and friendly. I hope to never have to use a towing service again, but if I do...I will definitely call Heisley Towing. Thank you!

Our F350 oil filter was spraying diesel fuel all over the engine. It was a Sunday morning so we…read morewere doubting we could find anybody to help. But our insurance company Progressive found Josh's company and he was happy to help. It wasn't safe to drive our truck to the repair shop so Josh showed up at our campground and gave us a tow. He even popped the hood and diagnosed the issue for us. He offered to fix it himself but didn't have the part in stock. We would have gladly let them repair instead of the shop, but we were leaving the campground that day and needed a quick fix. Gave us a ride to the shop. Very friendly and easy to talk to. Thanks for helping us get back on the road quickly!

I cannot say anything better then this place is amazing! I have unfortunately had to use this place…read morethree times with their heavy wrecker. All three times were late at night and it was definitely no fun for anyone to be out there helping. Always came with a smile and a friendly face and always willing to help. Excellent place and I will use them from now on! If you get Josh he is the man!

1 mile tow , pu from 1/4 from their shop , $100 bucks. Was not an emergency, called days ahead…read more Pretty pricey I think

After reaching out to insurance liberty mutual Roadside assistance and waiting two and a half hours…read morefor them to cancel on us, I called Terrys who came out for almost half the price and within a half an hour! So appreciative!

Took my 2010 Mazda CX9 in to be looked at. The technician told me what was needed. Got me in and…read moreout in less than an hour! Excellent service, excellent work!

I was referred by a trusted mechanic. They got me in & out quickly. They were reasonable and…read morefriendly. I definitely recommend.

We used them this weekend for an airport drop off and pick up. They were on time and nice. I would…read moreuse them again. Thank you Chris

This company runs a racket. Their website says they are open til 4 and they're open on weekends. If…read moreyour car is towed by them however, they have different times on the impound lots. Not open past 3 and not open on weekends. The old guy in the office is an idiot. He did not tell me on the phone that I needed to bring cash. Steer clear of this shady business!

Found a big piece of metal in our back tire. We were in a pickle because we only have one car and…read moremy husband needed to get to an appointment 60 miles away. It was a Saturday and Franz is only open until noon. They put the car up, and luckily the metal shard had not punctured the tire it was just wedged in the tread. They checked the tire pressure on all four tires and said have a nice day...no charge! We'll be delivering them lunch in the coming week as a big thank you.

Absolute trash business. Do not take your vehicle here for an alignment. They will charge you for…read morework they didn't even do. Or do garbage repairs without your permission and over charge for it. LIARS. 7 hours they had my car today and didn't do a thing to it didn't even bother to call me to come get my car I just showed up right before they closed and it was still sitting in the parking lot