Scheduled to change 4 tires on my car at 10am. Arrived at 940am the tech stated a hour and a half…read moreto a hour and forty five minutes. Ended up waiting till 1230pm for them to finish. If you have time to burn get your tires done here.

We dropped car off for an oil change. Tech stated it would be about 20 minutes and they'd call over…read morethe PA system our name. Started browsing in the store, finish browsing. No call over the PA (in half hour's time). We make our way back to the automotive service desk and a different tech prints off a sheet that states. "Cancelled: Couldn't get oil cap off". He also stated that previous place we got our oil change at put the cap on too tight and to take it back there. I take them at their word. Get home, test oil cap myself and was able to get it off myself in about 10 seconds time. So now I'm out gas money, time and above all, a damn needed oil change. I will not go back to this place and you shouldn't either if their techs can't properly remove an oil cap. I KNOW oil changes are dead simple. However, not everyone has a garage or necessary tools which is why we pay for others to provide the service. Simply unacceptable. Edit to add: Its impossible to over-tighten these types of oil caps. There are no threads. Additionally, the tech wrote "Car has never been here before". When in fact, that is false also. Evidenced by the fact that our old address was at the top of the service order.

Tried to get air in my tires that I bought there. They were too busy. Told to come back in 1-1/2…read morehrs.

Beware!! In the middle of a blizzard I made an appointment to have new tires (I already payed for…read moreand had on hand) mounted/balance and that's it. They Called this morning asking if I could leave the car there so they can do it whenever I guess...not on my scheduled appointment. I told John, the manager, no. That we would bring it in and wait. He told me no price. At all. So take the car there they did the tires and then charged hundreds telling my boyfriend (who took the car in) that he told me it was this much on the phone when he called in the morning. Well he was sitting next to me when he called on speaker phone so he knows no price was discussed. So not only is JOHN CAMPLESE a liar but he charged me more than the tires actually cost to install them...while toting "free balance and rotation" as part of the package that we didn't ask for but when John Camplese was told we were upset with the dishonesty and price gauging when we took the risk to get there in a blizzard he then told us we are never welcome back there. I will be back for my free balance and rotation and if he doesn't like it he can talk to his boss cause he is being contacted. Monro owns them btw. Customer service is awful. He called and screamed at my BF...what garbage this place is. As is the manager. So much for the customer being right. Don't go here. We did cause nothing else was open and they took complete advantage.

We blew a tire on the highway and the owner went out of his way (on his own time btw) to take our…read moretire back to the shop and got it mounted and had us on our way in less than an hour when the tow service told us 3 hours or more! On an 11 hour road trip with 2 more hours to go with my 102 year old mom in the backseat, he definitely was a saving grace!! Great great service! If we lived around here we would be loyal customers for sure!

I have been getting all my tires from this shop for a number of years now. The staff is very…read morehelpful and goes above and beyond for its customer. They will assist you to make sure your recieving the best quality tire at the best prices possible and have met my budget everytime. Tim the Office manager is the most knowledgeable tire specialist out there and he will give you the best quotes on all different tires to fit anyone's budget. I highly recommend this auto shop, as most of my family & friends do there business here and always get great service.

We're new to the area and my husband and Cragon was recommended by our neighbors. We have both…read moretaken our cars there for oil changes. I recently got a flat tire and had to have my car towed there. They communicated well, offered a replacement tire of the same value, but I wanted the more expensive but safer run flat, which they got. I'm not sitting on the side of the road again! It came with a warranty. They did a nice job. I will be back!

Sadly, when on a trip with a friend to House of Blues- I was a victim of a "smash and grab." They…read moretook out a back drivers side window. It cast a bit of a pall on an otherwise awesome show. I remembered several people chiming in how great Cragon Automotive is, and they were very kind to me on the phone when I reached out for another automotive issue prior. So I got Kevin on the line as he was returning from a trip to get some parts. Listening, he expressed empathy and asked me to drive over there and he would at least get the window taped up. The challenge was- I have a Hybrid vehicle, and that special battery is located right underneath the back seat. In other words- any rain will kill my car getting into that battery- or at worst provide a rather "electrifying" experience- and not of the good kind... BUT- leave it to Kevin here, and his "three wise men" to not only secure the car with heavy plastic over cardboard, sealing it tight- but he kindly vacuumed out the back seat that was still covered with glass. He is going to get back with me once he is able to get a quote for parts to replace the window. Over and above! I also noticed they had an excellent price on Cooper Tires- so I'm saving up for those after this phase is through. Excellent service to a slightly traumatized female (me) and friendly guys all around, who took care of me even though they were clearly very busy. I know why they are busy too- honest, kind and thorough. I watched them greeting customers who were picking up as I was waiting, many friendly conversations were had. It shows you a lot about a business. So if you want an honest, fast, ethical resolution to a car problem- please give them a call. I think you'll stop right here as you'll be well taken care of. Thanks Kevin and staff!

Always have my car checked when I have the oil changed. Brian has been wonderful in getting parts…read moreand repairing in a quick fashion. I feel confident that my car is safe when he works on it.

The worst human I have ever met!!! I was driving up Rt 11…read moreand got a flat tire. I pulled off the nearest exit and what I thought was my lucky day by seeing Brian's Auto Repair. After explaining to the man working there that my tire was flat, he suggested I drive 5 miles up the road to a gas station. I explained I can not drive anywhere on this tire. I understood that he may not be able to help. So I simply asked if i could borrow his jack. He shouted I don't lend my tools out. So I had to wait for a tow truck in his parking lot. Have a nice Holiday jerk!