So a car driving in front of me on the road suddenly lost a giant chunk of his bumper. Initially I…read morethought it was going to hit my windshield- it landed in the road in front of my poor little car. Because of oncoming traffic, I could not swerve, or because of the car behind me- stop safely. I hit it and heard the crunching tearing sound. Mercifully, the car behind me stopped. I had to back out to get this giant chunk out of the bottom of my car. In the moment I should've pulled over, but I asked Siri for the closest repair shop. This was Steve and Jerry's. At this point I prayed for help. I was petrified. I spoke to a sweet woman who said she was going to go chat with her son in law. My car died a minute from their shop. He chatted with me briefly and said he would be right over. He walked over in the rain. As he looked- his expression was grim. It seems this chunk tore the radiator and compressor, and he wasn't sure about the engine. The cars check engine light was on. My tow driver towed it over. He had a longer look and came in to chat with me. This was pretty massive. He felt it needed to go to the dealer, and told me to file an insurance claim. I started the process in the waiting area and soon I had a plan in place. Not only did the technician offer to drive me back to my home (I had a friend coming), but his mom in law kept the store open until my friend arrived, keeping me warm instead of standing out in the cold. I did request to pay for the detailed assessment, and I did so. Can you say over and above? I don't know many places that would do this. Even though the damage was beyond their means (because it was pretty catastrophic needing a dealer's help), they still made sure I wasn't left literally out in the cold. I can just imagine how their regular customers are treated, I was new to them! The office Goddess informed me they'd been around for 54 years. I can certainly see why. Her husband took great pride in his service (he's been departed a decade or so) and the business remains in their family. What great, kind people I ran into today. I would recommend this business wholeheartedly. On a cold, rainy, horribly gone wrong and not so funny April Fool's Day- I met a couple angels that gave me hope. Thank you both of you for your help, and especially your kindness. I am deeply grateful.

Poor quality of service. Took my vehicle in (after waiting 2 weeks for an appointment) and paid…read morefor a squeak to be greased and a muffler fix. After paying for the grease and being referred elsewhere for the muffler, the sound returned the same day... a refund was not granted and I was told I knew that new parts would be a better option, after the fact. Sandy was especially rude, the day of service and when I called back

Another mechanic looked at my $1000 bill from Dusty and Steve's for only ball joints and he told me…read moreI was double charged for parts overcharged for labor. Also, I had a tilted wheel and dusty and Steve's said I needed sway bar links replaced. My new mechanic said the control arm Dusty's had replaced previously was on incorrectly and that's why my tire was crooked. I did not need sway bar links. Also, John replaced my exhaust before and what he ordered was too short so he welded a small pipe to make it fit and he said what he welded was a catillitic converter and no it wasnt. Also they repeatedly installed an incorrect part on my sisters car. They charge $50 just for grease! Takes a week or two for them to get to your car. I dont recommend

Great automotive service for any type vehicle you drive. Been a customer for over 25 years…read more Reasonable rates, knowledgeable staff. Above all this - honest work. I have had situations where they could have fleeced me w/o my knowing it. No, they actually saved me hundreds if not thousands of dollars. They treat you like family too. I know, sometimes some families are not a good comparison. But in this case they take care of your ride and not your wallet.

We're new to the area and my husband and Cragon was recommended by our neighbors. We have both…read moretaken our cars there for oil changes. I recently got a flat tire and had to have my car towed there. They communicated well, offered a replacement tire of the same value, but I wanted the more expensive but safer run flat, which they got. I'm not sitting on the side of the road again! It came with a warranty. They did a nice job. I will be back!

Sadly, when on a trip with a friend to House of Blues- I was a victim of a "smash and grab." They…read moretook out a back drivers side window. It cast a bit of a pall on an otherwise awesome show. I remembered several people chiming in how great Cragon Automotive is, and they were very kind to me on the phone when I reached out for another automotive issue prior. So I got Kevin on the line as he was returning from a trip to get some parts. Listening, he expressed empathy and asked me to drive over there and he would at least get the window taped up. The challenge was- I have a Hybrid vehicle, and that special battery is located right underneath the back seat. In other words- any rain will kill my car getting into that battery- or at worst provide a rather "electrifying" experience- and not of the good kind... BUT- leave it to Kevin here, and his "three wise men" to not only secure the car with heavy plastic over cardboard, sealing it tight- but he kindly vacuumed out the back seat that was still covered with glass. He is going to get back with me once he is able to get a quote for parts to replace the window. Over and above! I also noticed they had an excellent price on Cooper Tires- so I'm saving up for those after this phase is through. Excellent service to a slightly traumatized female (me) and friendly guys all around, who took care of me even though they were clearly very busy. I know why they are busy too- honest, kind and thorough. I watched them greeting customers who were picking up as I was waiting, many friendly conversations were had. It shows you a lot about a business. So if you want an honest, fast, ethical resolution to a car problem- please give them a call. I think you'll stop right here as you'll be well taken care of. Thanks Kevin and staff!

So here's a funny story. Someone recommended this repair shop when I was seeking a repair for my…read morehybrid. I left many messages to different repair places, only two called me back. This shop was one. The owner apologized he could not do the kind of repair I needed but wanted to get back with me so I could continue my search. This kind of courtesy, even when he couldn't help me- is so appreciated. I am certain this is why they were recommended. A little plug for this shop for showing something appreciated even when they couldn't help. Thank you! I hope this sends some new customers in your direction.

He is hands down the best mechanic in Geneva. If you need car work done, go here. Does not over…read morecharge or recommend unnecessary services. 10 outta 10!

The best in the county. Play by the rules though, call for service like the sign out front says…read more Don't just show up. Incredibly fair parts and labor prices for quality work.

I have always been in for oil checks, I have always got my appointment…read more They are very competent staff, great service, and fair prices. I also purchase my tires there and the price was great.

Once Again, as a return customer, Perry's comes thru with excellent service. Having needed my…read moretransmission replaced and calling Perry's Automotive I was nothing less than 100 percent satisfied with everything from Customer service and communication to the finished repair. No hidden costs or surprises, just fair pricing and quality work. I will definitely return there for any future repairs and I'll be sure to recommend Perry's to everyone i know needing automotive repair.

It's the best I've found in over 40 years . Very good service, and personal. Will explain what is…read morewrong and what repairs need to be done and approximate cost.

Our tire kept losing pressure and we stopped at this little place and even though we did not have…read morean appointment, they came out and helped us right away! I feel bad that I cannot remember the gentleman's name that fixed our tire. But it didn't take him long at all.. And he was very helpful. He seemed very trustworthy and customer oriented. We are definitely going to keep this place in mind for any of our other auto needs.

Couldnt find any good mechanics in Cleveland, so we tried this guy. Well, this guy is extremely…read moredisrespectful, takes a lifetime to get your vehicle repaired, is condescending, and a gas lighter. He also tries to illegally sell cars by title jumping. I dont recommend.

I highly recommend West Penn Collision. Their customer service and their work is unmatchable. They…read moreare friendly, honest, and very knowledgeable. My car was returned to me looking completely brand new inside and out. The added service of the detail was such a pleasant surprise. It's cleaner and shinier than when I first bought it. I can't say enough about them. All of my body repair work in the future will go to them and I will recommend them to anyone who asks.

Really happy with the services provided by West Penn after I hit a deer. They worked in a very…read morequick matter to get the parts ordered and work done to get the car back to me as soon as possible. To my surprise, when I went to pick it up the inside had even been detailed. Although I hope to not hit another deer, I know where I will take my business to. Overall, they went above and beyond what was expected!