So a car driving in front of me on the road suddenly lost a giant chunk of his bumper. Initially I…read morethought it was going to hit my windshield- it landed in the road in front of my poor little car. Because of oncoming traffic, I could not swerve, or because of the car behind me- stop safely. I hit it and heard the crunching tearing sound. Mercifully, the car behind me stopped. I had to back out to get this giant chunk out of the bottom of my car. In the moment I should've pulled over, but I asked Siri for the closest repair shop. This was Steve and Jerry's. At this point I prayed for help. I was petrified. I spoke to a sweet woman who said she was going to go chat with her son in law. My car died a minute from their shop. He chatted with me briefly and said he would be right over. He walked over in the rain. As he looked- his expression was grim. It seems this chunk tore the radiator and compressor, and he wasn't sure about the engine. The cars check engine light was on. My tow driver towed it over. He had a longer look and came in to chat with me. This was pretty massive. He felt it needed to go to the dealer, and told me to file an insurance claim. I started the process in the waiting area and soon I had a plan in place. Not only did the technician offer to drive me back to my home (I had a friend coming), but his mom in law kept the store open until my friend arrived, keeping me warm instead of standing out in the cold. I did request to pay for the detailed assessment, and I did so. Can you say over and above? I don't know many places that would do this. Even though the damage was beyond their means (because it was pretty catastrophic needing a dealer's help), they still made sure I wasn't left literally out in the cold. I can just imagine how their regular customers are treated, I was new to them! The office Goddess informed me they'd been around for 54 years. I can certainly see why. Her husband took great pride in his service (he's been departed a decade or so) and the business remains in their family. What great, kind people I ran into today. I would recommend this business wholeheartedly. On a cold, rainy, horribly gone wrong and not so funny April Fool's Day- I met a couple angels that gave me hope. Thank you both of you for your help, and especially your kindness. I am deeply grateful.

Poor quality of service. Took my vehicle in (after waiting 2 weeks for an appointment) and paid…read morefor a squeak to be greased and a muffler fix. After paying for the grease and being referred elsewhere for the muffler, the sound returned the same day... a refund was not granted and I was told I knew that new parts would be a better option, after the fact. Sandy was especially rude, the day of service and when I called back

Do better. Your Valvoline just held me hostage almost an hour after I've used this place for over a…read moreyear getting all my vehicles (including the government car I drive as a Marine). But out of nowhere, they no longer accepted fleet cards, so I had to pay out of pocket or else your manager said I couldn't leave with the car! Showed proof of how my personal bank account was just hacked, and my card didn't work, to which I heard that's not my problem. DISGUSTING! One of the most unprofessional experiences I've ever had. These vehicles say fleet on the front plate and were blamed by this manager for not stating they were using a FLEET CARD. NOT ONE PERSON IN THE BUILDING HAD A NICE THING TO SAY ABOUT HER AND HER "LEADERSHIP". I can promise this $100 will cost the company more than quadruple that. As an active duty military member, I can promise I'm not taking this disrespect on the chin.

They ruined my car brought my car to get oil change and the oil leaked all out didn't do plug right…read morethen they put wrong spark plugs in my car and it caused it to leak now my car isn't running worse place ever don't go there they are not responsible

So here's a funny story. Someone recommended this repair shop when I was seeking a repair for my…read morehybrid. I left many messages to different repair places, only two called me back. This shop was one. The owner apologized he could not do the kind of repair I needed but wanted to get back with me so I could continue my search. This kind of courtesy, even when he couldn't help me- is so appreciated. I am certain this is why they were recommended. A little plug for this shop for showing something appreciated even when they couldn't help. Thank you! I hope this sends some new customers in your direction.

He is hands down the best mechanic in Geneva. If you need car work done, go here. Does not over…read morecharge or recommend unnecessary services. 10 outta 10!

The best in the county. Play by the rules though, call for service like the sign out front says…read more Don't just show up. Incredibly fair parts and labor prices for quality work.

I have always been in for oil checks, I have always got my appointment…read more They are very competent staff, great service, and fair prices. I also purchase my tires there and the price was great.

We're new to the area and my husband and Cragon was recommended by our neighbors. We have both…read moretaken our cars there for oil changes. I recently got a flat tire and had to have my car towed there. They communicated well, offered a replacement tire of the same value, but I wanted the more expensive but safer run flat, which they got. I'm not sitting on the side of the road again! It came with a warranty. They did a nice job. I will be back!

Sadly, when on a trip with a friend to House of Blues- I was a victim of a "smash and grab." They…read moretook out a back drivers side window. It cast a bit of a pall on an otherwise awesome show. I remembered several people chiming in how great Cragon Automotive is, and they were very kind to me on the phone when I reached out for another automotive issue prior. So I got Kevin on the line as he was returning from a trip to get some parts. Listening, he expressed empathy and asked me to drive over there and he would at least get the window taped up. The challenge was- I have a Hybrid vehicle, and that special battery is located right underneath the back seat. In other words- any rain will kill my car getting into that battery- or at worst provide a rather "electrifying" experience- and not of the good kind... BUT- leave it to Kevin here, and his "three wise men" to not only secure the car with heavy plastic over cardboard, sealing it tight- but he kindly vacuumed out the back seat that was still covered with glass. He is going to get back with me once he is able to get a quote for parts to replace the window. Over and above! I also noticed they had an excellent price on Cooper Tires- so I'm saving up for those after this phase is through. Excellent service to a slightly traumatized female (me) and friendly guys all around, who took care of me even though they were clearly very busy. I know why they are busy too- honest, kind and thorough. I watched them greeting customers who were picking up as I was waiting, many friendly conversations were had. It shows you a lot about a business. So if you want an honest, fast, ethical resolution to a car problem- please give them a call. I think you'll stop right here as you'll be well taken care of. Thanks Kevin and staff!

Five star because this is my step dads business and the other review is just outrageous hard…read moreworkers and the best tires you're going to get.

If you come to yelp because you're looking for a tire place in town do not go here. I had two used…read moretires put on my rims they are so dry rotted that they could probably blow off the rim once you get to 55 miles an hour on the highway and the tire warms up. I took them back to see if they would replace them and they told me no refunds and gave me every excuse they could to tell me the tires were wrong for my rims and that they were over inflated but yet they just put them on less than 14 hours ago and inflated them to that pressure. Do not go here to get any kind of tire or any service done they don't care about your safety.

I called received a quote fir 2 new tires for the front of $236 out the door. After Mike put the…read moretires on my tital jumped to $375!! After i received my reciept the total for the jib was $350 why was i charged an addituinsl $25!? I would NOT recommend this place add: mike said the $25 was for tax well why wasn't it on my receiot??

4 new tires purchase and installation. Courteous,…read moreprofessional service. Done right the first time . Quality tires and installation. Fair pricing and prompt scheduling.

Under new owner. His prices are great and he gets work done quickly. Does not buckle and dime…read morecustomer. After doing other work, I asked him to replace a broken passenger mirror that I provided.. he did this will I waited and did not even charge me for it!!