My daughter bought a pre-owned car from this dealership. It was only 2 years old when she purchased…read moreit. Within a year the transmission failed and had to be completely replaced to the tune of $4000. A year later the engine ceased and the block cracked and the car was scrapped. I wouldn't buy a car from here if I were you.

Excellent customer service and friendly staff. Small town and all the people treat you like a…read morefamily. One of the salesman even cooked us nice burger for lunch. Will be back

Great place for servicing your Toyota. There is a drive through lane that gets you out of the…read moreweather. In the write up area the service manager was able to get me in without an appointment. An hour later I had my 10k service and a car wash to make my Sienna look good.

Today, my car wouldn't start when I was leaving work for lunch. I called Autozone in Jefferson, OH,…read moreto order a new battery. Robert, the store manager, took my order over the phone and offered to make a special trip to deliver the battery. He was at my office within 15 minutes. Typically, Autozone only delivers to commercial accounts. I cannot thank Robert and his team enough. I truly appreciate their excellent customer service and for making my situation an easy fix. Thank you! Jamee

The woman at the counter was very rude and rolled her eyes when I asked her if I could return the…read morebrakes I just got. She treated me as if I was slow and was complaining about helping me under her breath to her coworker, I'd rather have my brakes give out than see her again

So a car driving in front of me on the road suddenly lost a giant chunk of his bumper. Initially I…read morethought it was going to hit my windshield- it landed in the road in front of my poor little car. Because of oncoming traffic, I could not swerve, or because of the car behind me- stop safely. I hit it and heard the crunching tearing sound. Mercifully, the car behind me stopped. I had to back out to get this giant chunk out of the bottom of my car. In the moment I should've pulled over, but I asked Siri for the closest repair shop. This was Steve and Jerry's. At this point I prayed for help. I was petrified. I spoke to a sweet woman who said she was going to go chat with her son in law. My car died a minute from their shop. He chatted with me briefly and said he would be right over. He walked over in the rain. As he looked- his expression was grim. It seems this chunk tore the radiator and compressor, and he wasn't sure about the engine. The cars check engine light was on. My tow driver towed it over. He had a longer look and came in to chat with me. This was pretty massive. He felt it needed to go to the dealer, and told me to file an insurance claim. I started the process in the waiting area and soon I had a plan in place. Not only did the technician offer to drive me back to my home (I had a friend coming), but his mom in law kept the store open until my friend arrived, keeping me warm instead of standing out in the cold. I did request to pay for the detailed assessment, and I did so. Can you say over and above? I don't know many places that would do this. Even though the damage was beyond their means (because it was pretty catastrophic needing a dealer's help), they still made sure I wasn't left literally out in the cold. I can just imagine how their regular customers are treated, I was new to them! The office Goddess informed me they'd been around for 54 years. I can certainly see why. Her husband took great pride in his service (he's been departed a decade or so) and the business remains in their family. What great, kind people I ran into today. I would recommend this business wholeheartedly. On a cold, rainy, horribly gone wrong and not so funny April Fool's Day- I met a couple angels that gave me hope. Thank you both of you for your help, and especially your kindness. I am deeply grateful.

Poor quality of service. Took my vehicle in (after waiting 2 weeks for an appointment) and paid…read morefor a squeak to be greased and a muffler fix. After paying for the grease and being referred elsewhere for the muffler, the sound returned the same day... a refund was not granted and I was told I knew that new parts would be a better option, after the fact. Sandy was especially rude, the day of service and when I called back

Had 4 new tires mounted on 4 new rims , which were installed incorrectly according to manufactures…read moremarkings. I called and was told by a technician with 20 years experience those marks don't matter your tires are balanced. Yes they are with weights put on the outside of brand new rims. If tires were mounted correctly there may have been no need for wheel weights. There was no consistency on the install and even one of the tires was installed backwards. Its just sad when people cant own up to their mistakes and would rather lie to you. LUCKY IT WAS ONLY TIRES I guess.

Sunday morning and discovered a flat tire -Glotzbecker's was open and they fixed it in under 15…read moreminutes-$16! We're back on the road!

I highly recommend West Penn Collision. Their customer service and their work is unmatchable. They…read moreare friendly, honest, and very knowledgeable. My car was returned to me looking completely brand new inside and out. The added service of the detail was such a pleasant surprise. It's cleaner and shinier than when I first bought it. I can't say enough about them. All of my body repair work in the future will go to them and I will recommend them to anyone who asks.

Really happy with the services provided by West Penn after I hit a deer. They worked in a very…read morequick matter to get the parts ordered and work done to get the car back to me as soon as possible. To my surprise, when I went to pick it up the inside had even been detailed. Although I hope to not hit another deer, I know where I will take my business to. Overall, they went above and beyond what was expected!

Awesome place to buy a car from he was the only one that had the car that I wanted with no rust and…read moreit ran very well with no problems awesome person

Claude and Paquet Auto Sales always go above and beyond offering great service and a fair value.read more

Bought a car from them thru Carsandbids. Condition did not come close to matching the pics they…read moreused. They did not disclose multiple oil leaks that could not be missed. THE TIRES ARE DATED 2008!!!!! That is super dangerous. I honestly don't think they ever saw the car before I bought it from them. The car also stinks like cigarette smoke so bad it hits you in the face when you open the trunk. Best part is I still can't get them to tell me when or if I'm going to get the title. It's been 3+ weeks and I can't get any info. One more thing, The car was delivered from PA to MA BEFORE I was even told that it was on it's way. I did ask daily btw.

Bought our second Volvo XC90 T6. Albert, from Pennant Motors gave us a great deal. Super nice car!…read more Clean and runs well. Quick and easy purchase. Great customer service. Send Albert an email. albert@pennantmotors.com