I wish I could give this business a ZERO rating!! We purchased a preowned Volvo XC90 on November…read more18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major components). The signing of the papers and the inspection were brief as the dealer told us they support their cars and used cars go through a very comprehensive inspection process, (plus we wanted to respect their time for staying to the last minute to close, plus we were told they will support us for 30-days. We drove 90 miles to pick up the car. Having a high level of trust in people, and when buying from a dealer, one would think you are covered and taken care of. After driving it home that evening, we noticed something just didn't seem right. My husband immediately called the next morning asking for support (including sending them videos of the engine issues). Sales, Sales Manager, Finance Manager, Service, General Manager all ignoring my voicemails and emails, as we got passed back and forth and ignored for days. The dealership staff that we dealt with, all the way up to the General Manager continues to ignore my emails and voicemails. After speaking to and sending a lengthly email to Ed the GM, he acted like he knew nothing about my situation, rushing the call, saying he will look into to it, and rudely hanging up! They dismissed our request for support and we had to put $1800 into a vehicle that was only owned for 15 hours with less than 100 miles of driving. The staff was absolutely rude. Horrible customer service!! I would never recommend buying anything from this dealership! I have purchased dozens of vehicles in my years and this by far is the worst experience I've ever had. They are not interested in making it right and just don't care! 3-weeks later and zero resolution or support! I waited to submit this review, believing they would make it right and they have not even tried!

I had a wonderful experience when we bought our Explorer from Bob Ferrando! Scott Wolfe helped us…read morewhen we couldn't find what we were looking for- so he suggested special ordered our explorer, he searched all over the US and was able to locate the exact style we were looking for and it was delivered a few days later and everything was perfect! If you are looking for small town, salt of the earth, non pushy and bend over backward to do their best to get what you're looking for. Definitely head to Bob Ferrando! And Ask for Scott Wolfe

My truck broke down 9 miles away from this dealer. I had my vehicle towed here. Service department…read moredid there best to get parts there as quickly as possible. Ron butcher, a salesman, was hospitable and friendly to me, even though he knew I was not going to buy a vehicle from him. I feel that shows real integrity. The service department got my truck running again and got me on the road. They even washed my truck, which was not necessary, but a nice gesture.

I hit a pot hole and it busted both passenger side tires! I needed my car for school the same day I…read morecalled for services...Erik went above and beyond to find the tires for my car and get my car up and running right before class. Great customer service! Thank you Erik!

I highly recommend West Penn Collision. Their customer service and their work is unmatchable. They…read moreare friendly, honest, and very knowledgeable. My car was returned to me looking completely brand new inside and out. The added service of the detail was such a pleasant surprise. It's cleaner and shinier than when I first bought it. I can't say enough about them. All of my body repair work in the future will go to them and I will recommend them to anyone who asks.

Really happy with the services provided by West Penn after I hit a deer. They worked in a very…read morequick matter to get the parts ordered and work done to get the car back to me as soon as possible. To my surprise, when I went to pick it up the inside had even been detailed. Although I hope to not hit another deer, I know where I will take my business to. Overall, they went above and beyond what was expected!

Another mechanic looked at my $1000 bill from Dusty and Steve's for only ball joints and he told me…read moreI was double charged for parts overcharged for labor. Also, I had a tilted wheel and dusty and Steve's said I needed sway bar links replaced. My new mechanic said the control arm Dusty's had replaced previously was on incorrectly and that's why my tire was crooked. I did not need sway bar links. Also, John replaced my exhaust before and what he ordered was too short so he welded a small pipe to make it fit and he said what he welded was a catillitic converter and no it wasnt. Also they repeatedly installed an incorrect part on my sisters car. They charge $50 just for grease! Takes a week or two for them to get to your car. I dont recommend

Great automotive service for any type vehicle you drive. Been a customer for over 25 years…read more Reasonable rates, knowledgeable staff. Above all this - honest work. I have had situations where they could have fleeced me w/o my knowing it. No, they actually saved me hundreds if not thousands of dollars. They treat you like family too. I know, sometimes some families are not a good comparison. But in this case they take care of your ride and not your wallet.

Really Really great service and great to talk to. Our trailer had a bearing go bad and they were…read morethe first ones to open and they came and helps us out a half an hour early. Absolutely amazing.

Took my Vette here for servicing, they took a day longer than what they had told me but the staff…read morewas great, friendly and courteous. The rate was lower than the shop I usually use so I'll defenitely be going back

So here's a funny story. Someone recommended this repair shop when I was seeking a repair for my…read morehybrid. I left many messages to different repair places, only two called me back. This shop was one. The owner apologized he could not do the kind of repair I needed but wanted to get back with me so I could continue my search. This kind of courtesy, even when he couldn't help me- is so appreciated. I am certain this is why they were recommended. A little plug for this shop for showing something appreciated even when they couldn't help. Thank you! I hope this sends some new customers in your direction.

He is hands down the best mechanic in Geneva. If you need car work done, go here. Does not over…read morecharge or recommend unnecessary services. 10 outta 10!

Today, my car wouldn't start when I was leaving work for lunch. I called Autozone in Jefferson, OH,…read moreto order a new battery. Robert, the store manager, took my order over the phone and offered to make a special trip to deliver the battery. He was at my office within 15 minutes. Typically, Autozone only delivers to commercial accounts. I cannot thank Robert and his team enough. I truly appreciate their excellent customer service and for making my situation an easy fix. Thank you! Jamee

The woman at the counter was very rude and rolled her eyes when I asked her if I could return the…read morebrakes I just got. She treated me as if I was slow and was complaining about helping me under her breath to her coworker, I'd rather have my brakes give out than see her again

We have purchased from and have had our vehicles serviced by Classic in Madison for years…read more Our most recent visit was for routine maintenance on our 2014 Buick Verano (what a great car). Everyone at the dealership gives "bend over backwards" service. They are a wonderful team!

Great service from friendly sales team. Check them out and ask for Thom Roth. I promise you won't…read morehave any regrets.