Moved to the east bay this summer and had a great experience setting up care with Dr. Jones. She…read moreand her staff are very helpful and kind. Dr. Jones helped me on a weekend via phone when she was on call and she also listened to me when I had previously been unheard about my concerns with other doctors. Her office is clean and central to the Richmond/ Hercules/ Pinole area

I really, really wanted for Dr. Jones to be a good fit as my doctor, as I did like her as a person…read more It was apparent to me from the start that she is an intelligent, capable physician who has a lot of potential. However, she is scattered and disorganized to the point to where I became concerned that her carelessness could be harmful. During my first appointment, Dr. Jones asked me to write down a list of my current medications, and then asked that I highlight what needed to be refilled, and requested that I write down what medications I've had bad reactions to. I carefully listed each medication into the correct category, we discussed the list, and she agreed to refill what was under the "refill" section. When I got to the pharmacy to pick up the prescriptions, I saw that Dr. Jones had called in prescriptions for the medication that I'd had bad reactions to, and refilled medication that I did not need refilled; which of course my insurance didn't cover. She had mixed up the lists, and what is worse is that she insisted that it was the pharmacy's mistake. On another occasion, she wrote me a prescription for a specific ailment that I was suffering from, and when I came for my follow up appointment, she read from her notes that she had put me on a completely different medication for an ailment that I have never had in my life. When I explained that her information was incorrect, she insisted that I was mistaken and my memory was bad. Perhaps I caught Dr. Jones during a difficult time period as she had just moved offices, but good organization is important in medicine, and I hope that she has improved her practice.

Office is really old and needs a serious update. The red head is very unprofessional. They make…read moremistakes and don't own it. They get an attitude and role their eyes. The admin staff is not very helpful at all. I do not recommend going here. Sutter should not refer patients here. Had a terrible experience.

I called to make an appointment, but the receptionist was unhelpful and unsure if the office…read moreaccepted new patients. I promptly hung up to avoid wasting time and potential paperwork complications, as her attitude and unclear communication were apparent.

Dr. Rebecca Parish of Lafayette has been my primary care physician for many years, and I think she…read moreis an outstanding doctor. Dr. Parish is professional, knowledgeable, and listens to her patients. She has always effectively addressed any and all health concerns I've had. I trust and value Dr. Parish's opinions and advice and highly recommend her.

My little sister has a genetic condition which came with a whole lot of health issues. It was Dr…read more Parish who uncovered some tough stuff. For my sister, checkups aren't at all routine, and our family will be forever grateful for the exceptional care she receives from Dr. Parish.

Dr. Kim has been wonderful with my parents. He always takes the time to explain medical terms I…read moredon't understand and answers all our questions patiently. Cheerful and approachable, he makes my parents and I feel comfortable and builds complete trust. We truly appreciate his care and highly recommend him to anyone seeking a knowledgeable and compassionate doctor. Kaiser is very lucky to have Dr. Kim!!!

I recently switched my insurance provider to Kaiser, which meant I had to change my primary care…read moreprovider to a doctor within the Kaiser network. After some digging, I decide to go with Dr. Kim. I'll admit I was a bit hesitant initially due to the lack of reviews available online for him, but thankfully those fears were unfounded. Dr. Kim was very friendly attentive during my annual checkup, and made sure to take the time to listen to all of my questions and address them thoroughly. I appreciate his caring demeanor and the fact that he did not seem to try to rush through our appointment. Changing primary care physicians can definitely be daunting. But I'm glad I found a good one for all of my future medical check-up needs!

Easily one of the best doctors I have ever seen. She takes time and care with her patients (both…read moremy husband and myself), listens attentively, formulates a plan of action and really looks at the whole body holistically. She really is an amazing physician and I feel so lucky to have her as my primary.

Dr. Larsson is a wonderful physician. She's a great listener and a resourceful practitioner. I…read moreappreciate her more every time I see her. I am so happy that she is my doctor.

I love Dr. Pandurangi. She's been my PCP for a few months and I honestly have no complaints. I…read moreactually enjoy going to the doctor now because of her. Dr. Pandurangi gives detailed instructions as well as quick responses to questions and concerns. She's knowledgeable yet kind, and I can tell she cares enough to know her patients well. The rest of the office staff are great too! I went in to get some vaccinations recently and it went smoothly. They're good at making me feel good about myself and my health journey. Overall an excellent experience every time!

I just had my first appointment with Dr. Pandurangi. (Referred by my longtime doctor when she…read moreretired.) Dr. Pandurangi is energetic, warm, and thoughtful. Asks astute questions, listens carefully to the answers, and discerns what you're saying. Smiles readily and laughs, which is good therapy in itself. I'm glad to now be her patient.

This is a review of the office staff, particularly the lead receptionist--one of the rudest and…read moremost unprofessional staff members I have ever encountered. For two years, I have tried to schedule an appointment with my doctor, but every time I call, she abruptly tells me the earliest date is four to five months away. When I explained my urgent need, she became defensive, told me to find another doctor, and hung up--something she has also done to other patients. Her behavior has repeatedly prevented me from seeing my doctor, as she shows no willingness to accommodate earlier appointments. This receptionist not only lacks basic manners and empathy but also displays a combative attitude and poor interpersonal skills, making her unfit for a role requiring patient care and respect. I am not alone in this experience--multiple Yelp reviews report similar incidents. Below is a summary of eight reviewers' comments showing how this one receptionist has damaged the clinic's reputation in the East Bay community. Unfortunately I had to change my Doctor whom I liked very much. Here are some highlights from reviews posted on this Yelp page: Kenneth O. "Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's appointment " " In all of my years as a Blue Shield patient have I been so disrespectfully treated" "Horrible customer service" Topden T., "Rude as others have reported before me, she immediately started scolding me. " "She blamed me for rescheduling appointments with Dr. Robinson." "hung up without trying to resolve the issue " "As others before me have warned: this place is shady, unsanitary, crowded, claustrophobic, and their interactions with new patients are based on lying and cheating." "one of the worst experiences with medical providers I've had in my life." "their interactions with new patients are based on lying and cheating" Xuxu A. "The billing clerk (Her name is May )is extremely rude and arrogant, she was yelling at me over the phone" "If you are a patient, please read my horrible experience. Don't waste your time and money on this place!!!!You will be treated poorly and rudely" "After that, endless mails and rude phone calls have never ended." "After this conversation, I understood where May's rudeness come from? When your doctor doesn't care about their patient, the quality of their job, how can a clerk care?" " So far, I didn't hear any apologies for their poor management and rude attitude. "What a drama and shady place! " Margaret c. I would clarify every time the type of visit and code you are getting from this shady office clerk. Jackson H "The conversation went exactly as other reviewers experienced - unprofessional, rude, combative. " "she has not felt more bullied and humiliated by a service provider" Jimpers N. "Astoundingly rude and ignorant receptionist" "Hung up on me as I was trying to figure out insurance information. Hung up again on my insurance provider as they were trying to communicate" H Takehiro S. "horrible, horrible, horrible" Cassey H. "The office deserve zero stars. Very inefficient, rude and stupid receptionist" "This scum of a receptionist suddenly said this wasn't working out and abruptly hung up on my face! " " That stupid receptionist has no customer service skills and who is she to decide the call is not working out?! she is suppose to help and figure things out not hang up! I don't know how scum like her keep their job having 0 customer service skills!"

Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's…read moreappointment without us selecting an unseen Dr as our primary care provider. In all of my years as a Blue Shield patient have I been so disrespectfully treated. Horrible customer service.

Dr. Kassis is wonderful, but she is no longer at One Medical. I wish she was still there, she was…read morekind and really listened to her patients. I felt I was in good hands with her.

I saw Dr. Kassis upon finding out I was pregnant. I had gone to another One Medical location in the…read morecity, and had possibly the worst care I've ever received from a medical provider there (but that's another story), so was feeling overwhelmed and a little lost with the big news. My appointment the following morning with Dr. Kassis was just what I needed. She was able to provide great advice, references and general support, and although wasn't accepting new patients, was willing to take on our family. We will be bringing our baby here when she's born in March, and it's comforting to know she's already in good hands!

He has been my doctor for over 30 years. I will change insurance before I change doctors. He…read morelistens and he asks the right questions always the ladies in the office are like long, lost sisters, very caring and sweet.

My new HMO sent me a card and assigned me to a doctor who had not been with them for many years: I…read morediscovered this when I needed a referral for an urgent medical problem just before a 4 day weekend! Hours of calls to my insurer yielded no results. I searched for another doctor in my plan and called Dr. Berman. His assistant Laura walked me through the precise steps (what to say and to whom) with my insurer to be certain that my urgent care visit would be covered. She then helped me enroll with Dr. Berman as my PCP so he could make the referral. All went well on that occasion and ever since. Dr. Berman listens well and takes the time to get to know his patients. His advice has been invaluable. He is wise as well as smart, is very responsive, and follows up with patients to be sure they are doing well. He even directed me to what has become my favorite hiking trail! If you want a doctor who cares about keeping you healthy instead of just treating symptoms look no farther. Dr. Berman is the best!

Message from Ethel Darnell, sent May 1 at 10:17 AM…read more You May 1 at 10:17 AM Dr. CJ I was trying to leave a yelp review but the office isn't listed. I left a Facebook post. Im so excited to meet you. Ethel Renee darnell I Had to Share This Blessing! My regular doctor was fully booked, and I needed to be seen. I looked around and ended up being divinely guided to Sutter Health Internal Medicine in Richmond, CA. I met Dr. Chloe Jones--my first Black doctor, and wow. She's young, smart, kind, and Bay Area born and raised. I felt an instant connection and deep trust. As I was leaving, I even saw a young Black male doctor walking through the office. My heart was full. Representation matters. Support matters. Access matters. Let's uplift and support our Black medical professionals. If you're looking for a doctor who listens, cares, and represents our community with excellence: Dr. Chloe Jones Sutter Health - Internal Medicine 2970 Hilltop Mall Rd, Suite 304 Richmond, CA 94608 510-204-8090 Tag someone who needs this info or drop a heart to show support

Primary care-smart doctor. Good at diagnosing and figuring out treatments. Switched from my…read moreprevious Dr to Dr Jones and am much happier.