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    Thomas Kim, MD

    5.0 (2 reviews)

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    Jones Sharon, MD - Check in / front office

    Jones Sharon, MD

    3.4(17 reviews)
    3.3 mi

    Moved to the east bay this summer and had a great experience setting up care with Dr. Jones. She…read moreand her staff are very helpful and kind. Dr. Jones helped me on a weekend via phone when she was on call and she also listened to me when I had previously been unheard about my concerns with other doctors. Her office is clean and central to the Richmond/ Hercules/ Pinole area

    I really, really wanted for Dr. Jones to be a good fit as my doctor, as I did like her as a person…read more It was apparent to me from the start that she is an intelligent, capable physician who has a lot of potential. However, she is scattered and disorganized to the point to where I became concerned that her carelessness could be harmful. During my first appointment, Dr. Jones asked me to write down a list of my current medications, and then asked that I highlight what needed to be refilled, and requested that I write down what medications I've had bad reactions to. I carefully listed each medication into the correct category, we discussed the list, and she agreed to refill what was under the "refill" section. When I got to the pharmacy to pick up the prescriptions, I saw that Dr. Jones had called in prescriptions for the medication that I'd had bad reactions to, and refilled medication that I did not need refilled; which of course my insurance didn't cover. She had mixed up the lists, and what is worse is that she insisted that it was the pharmacy's mistake. On another occasion, she wrote me a prescription for a specific ailment that I was suffering from, and when I came for my follow up appointment, she read from her notes that she had put me on a completely different medication for an ailment that I have never had in my life. When I explained that her information was incorrect, she insisted that I was mistaken and my memory was bad. Perhaps I caught Dr. Jones during a difficult time period as she had just moved offices, but good organization is important in medicine, and I hope that she has improved her practice.

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    East Bay Cardiology Medical

    East Bay Cardiology Medical

    3.3(6 reviews)
    1.7 mi

    I called to try and set my mom up with an appointment and was referred to the billing dept rather…read moreabruptly to see if I could do so without a referral. The billing clerk didn't understand why I was being transferred and put me on hold to talk to the receptionist. When she came back and found out what she needed to know to move forward I asked her if she could let the receptionist know It was okay and she said - "I can transfer you back to her if you'd like" I felt that no one that I talked to was eager for business and told her so, she replied simply "I'm sorry you feel that way". You'll spend more time with the staff than you ever will with the doctors, if they don't care move on.

    We arrived at 1:36 for a 1:30 appt. My grandmother being non ambulatory it took time getting…read morethrough the building. We sat in the waiting room as we overheard they were having computer problems. Other patients came in. The nurse kept saying to them I will put you in to see the Dr. ahead of us. Finally after we asked the receptionist if we had a 1:30 appt. She rudely said yes you did but we are real busy. As if our time didn't mean anything and closed the window. The nurse came and took us to our room at 2:20. The others had came and gone. Take it we had the first appt after lunch yet we were still waiting for these others to be seen to get to the point the nurse was extremely rude and down right snotty. I had experienced her attitude before but this time it was blatantly rude. She kept coming in and saying we don't know when the dr can see you cause the internet is down. I asked her if she would like me to call the lab myself and get the results faxed over since that is what we were waiting on. She kept leaving the room and slamming the door. Each time we saw others before us leaving. She said at least twice I don't know what you want. We just wanted to see the dr. This Filipino nurse who refused to give us her name should hand in her nursing license. Yet the dr is amazing. Would be difficult to give him up so we just suffer with this nurse.

    Thomas Kim, MD - internalmed - Updated May 2026

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