I was just at Affordable Tire yesterday to have my snow tires taken off. I have been coming to Affordable for at least 10 years or more, so I have spent a significant amount of my money there. I even got my dad to start using Affordable instead of the Les Shwab that is literally 3 blocks from his house. He now drives miles to use Affordable thanks to me. But, after today, I have a slightly different feeling about this establishment and very possibly will never spend another cent of my money there.
I will start off by saying that I do not really go to Affordable for customer service as much as I go there for the services they provide, customer service, however, is still important to me, and other customers as well. I was very understanding about the fact that I waited for 2 hours for my job to be completed; they only had 2 staff members show up and vehicles from the night before, and as stated above, I have been coming here for many years, so I know the deal. Also, it was my choice to remain in the lobby while the tires were being done.
The man in front of me in line also decided to wait in the lobby while his tires were being dealt with. There were also 3 other men waiting in the lobby, they are very busy in the morning. Anyway, when the boomer, racist, sexist man in front of me started to check out he engaged in a political conversation with the Affordable employee. The conversation then led to the Affordable employee making a generalized, sexist comment about women drivers to the customer right in front of me. Then he pointed out to the customer that a female, me, was in the room and the tiny, boomer, racist, sexist man stated that my presence did not matter. Being the only female in the tiny room surrounded by males made me feel extremely uncomfortable after that and the statements were offensive and disrespectful to all women who drive.
Your employee's customer service skills are garbage, but your quality of work and prices are great, that is why you get a 3-star and this lengthy review. Good day sirs, and it has been a pleasure doing business with you over the years.
Also, I am not in California, and I have no idea why it is saying that! This search engine clearly has garbage programming. read more