-Do not purchase Vivint-…read more For the last two years, I've been a Vivint customer, initially acquiring their services through my solar company. While I've experimented with various security systems in the past, none have been as unreliable as Vivint. From intermittent camera failures to communication issues between the door knob and the main unit, my experience with their system has been frustrating. Today I walked into my home, set the alarm, and only realized afterward that it hadn't triggered despite my presence for an hour. It's become apparent that Vivint's performance is far from satisfactory, leaving me deeply disappointed with their service.

every time I have an issue they keep you on the phone for 1 hour At least. Then they do things and…read morethen tell you to call back if not better then they go through the whole process again and don't listen that you already did this.

Had a bad experience with payment. Mike claimed to not have received a check that was sent to him…read more We resent another check that cleared. Mike then deposited the first check after about 6 months. When made aware of the issue, Mike cut off all communication. Will be following up to get our money back.

Never followed through on anything they said they would do! They couldn't even run basic wire in…read moreour business in Yuma. Save your self time and hassle and don't call unless you enjoy lies and broken promises.

very poor customer service!! they lie to you and argue with you and what they do, best advice is to…read morecompletely avoid this company cause they will screw you over and take more money from you

Getting all the channels back at westwind RV Is it a…read morechannel map issue I can help you with that. I want Channel 28 back.

I've never had this much trouble trying to get a simple service taken care of. My 16 year old son…read moregot a summer job and was able to purchase his first car. His very next purchase was to get a replacement key made. Using his own hard earned money, he paid Affordable Security $213 to get a second key fob cut and programmed. June 20 - Made an appointment, nobody showed up. Nobody called. June 27 - Second appointment. Tech showed up but not at the scheduled time. He cut and programmed a key. The fob he brought had buttons for a van with automatic sliding doors even though the appointment was for a Chrysler 300. I said it was fine because we just wanted to have a working second key fob. After the tech left I realized the original key no longer worked. Assuming it was the battery I took both fobs apart to swap batteries. In doing so, I discovered the original Chrysler chip had been swapped into the new van key. The tech hadn't programmed the new key despite charging for it. My son still had only one working key and was out $213. Called Affordable Security, explained the situation, and booked a third appointment. July 1 - Third appointment. Took time off work in order to meet with the locksmith. Nobody showed up. No call. No answer to my calls or response to my voicemail. July 2 - Made forth appointment using their automated system. (They were no longer answering my calls). No call, no tech showed up. July 3 - Called again from my wife's phone since they didn't seem to want to answer calls from my phone. They answer. I again explain the situation. They are apologetic and say they're going to call the tech to see what's going on and call me right back. No call back, no answer when I call back hours later from either phone. Drove to their physical address, which is a shed in a parking lot. Nobody there. Called the number on the shed. No answer. July 6 - called and made appointment with their automated system and used the online portal to book two separate appointments. No shows for both. No call. No answer when I call any of their numbers. Even though I received confirmation through text and email.

Three times they have not shown up for a scheduled appointment. And they never contacted us to say…read morethey were running late or to reschedule.

ordered a key and service, the day they said they would come…read moreout I had to call for them to tell me key was on back order, then on the new day they were supposed to come out their phone goes straight to voicemail when I call(as if I was blocked). (updates): (sep 4): calls still go straight to voicemail still, and management replies to this post saying the key is back ordered even further. (sep 9): finally got an appointment. 2 hours past my appointment I am told the technician got their only machine wet from the rain and monday they will send it to florida to get fixed and MAYBE id get a rescheduled appointment whenever available after the machine gets back from repair, whenever that would be. not first appointment, but whenever they have an open appointment! I don't know if it's that guys first day and he took the machine out of the vehicle to cut keys in the rain or what but this is highly unprofessional. all of it. absolutely ridiculous.

Stood my daughter up twice. We made the first appointment for our VW key and he made up some phone…read moreproblem excuse. She called and waited for almost an hour for a no-show. I called him on another number and made another appointment for a week later because he was booked solid. Again a no-show. Tried calling and waited for an hour. We ended up hauling the Jetta to Sundial locksmith in Tempe and Ori had us down the road in 30 minutes. I am very disappointed with our local small business.

do not recommend this company at all. they make false promises,expect customers to honor contracts…read moreand they themselves do not honor it, they scam you in to a three year contract.

From the owner: Installation, service and 24/7 Monitoring of residential, commercial and industrial security,…read moreAccess Control, and Surveillance Systems. If you have an existing system that isn't working, has multiple issues, or your current alarm company can't resolve them contact us today! We specialize in troubleshooting and repair of most systems. Right now we're offering a free 1 hour of service went you switch your Monitoring service to SKY SMART.

Edgar is FIRST CLASS and a great company! As a property owner in Imperial Valley, his work was…read moresuperb, on time, with quality systems and service! Great Job!! 10 out of 10 stars! It's hard to find great, dedicated people like Edgar anymore!

Edgar did a Great job for us in El Centro, Installed over 20 camera's and went above and beyond and…read moredidn't charge extra for it. I would recommend this company to anyone that needs this service and do so without hesitation.