I dislike leaving negative reviews but this one is needed. I called to have them come back a 2nd time to spray inside. I realized they never came when I got home. I call and spoke with Mr. Crislip who seems grouchy every time you speak with him, I could not understand at first what he said but I then realized he said his guy could not get into my house because the door was locked, when he repeated himself he was extremely rude. Well if his guy had checked the correct door he would have found it actually was unlocked. I sat there in silence because I was confused as to why he said the door was locked when I just got home and walked through the door that was unlocked! I then realize he has hung up on me! Did not even call back. Had the guy called me when he realized he could not get in I could have told him which door was left unlocked. Also I made arrangements to remove my dogs from the house for the day which was another issue. We are not regular customers but on a as needed basis. Well they just lost a customer based off of rudeness. Once I realized he hung up on me, I called someone else. A little kind customer service goes a long way. read more