I called, texted, and emailed, and never heard back. Finally, 24 hours before I needed to move,…read morethey answered and we scheduled a time. They never showed up, but reassured me they were almost ready to head over. After 3.5 hours of waiting and within a 30 minute window of U-Haul closing (K&A were bringing a box), I canceled the job and miraculously found another company that immediately called and showed up. Moving is a lot of work so I understand running behind, but lack of communication and reassurance when things clearly weren't going to happen was unprofessional.

Had to move across country and needed the most cost effective way to do it. After calling and…read moretalking to multiple moving companies, we came across upack via an online review. Gave them a call and Drew was most helpful. Scheduled a move and storage for us. When we were ready gave then a call, they scheduled a drop off for the u-pack pods and we called for pick up. When we were ready to un-pack the pods into the new home, we called them again and the pods were dropped off. They picked up the pods when we were ready, no rush, no pressure.

The crew was on time, very polite, and took great care with my furniture. I would use College Hunks…read morein the future.

I've used other junk removal companies before. Wasn't so impressed with them and now they are out…read moreof business. I was impressed with the two college hunks that showed up with their ability. Appointment was a breeze to make. They were on time, did not have to wait around all day. These dudes could move, problem solve and very nice personalities. Not only removed my junk, also moved some furniture. Give this company a chance, they will not disappoint. Good value, for great service.

Jordan Dillon and Nate were Amazing. Thanks for taking good care of my sisters move.read more

Called and the owner answered the phone and got me reserved so easily. Told me I was in good hands…read moreand would send so good guys. They showed up to help unload a 26ft truck and made quick work of it. A true perfessional will make hard work look easy and boy did they. Definitely earned future business from me. The price was very responsible as well.

This is our 2nd time working with Big John Movers and we are so pleased! The movers were all…read morefriendly and handled our items with great care. They allowed us to make two stops before the final destination which was perfect. We worked with Andre, Chris, and Justin and have nothing but good things to say about that team. Thanks again!

Brandon and Beau were fantastic! They arrived on time, were extremely professional, and handled my…read moremove flawlessly. Not a single scratch or broken item! Their pricing was fair, and the entire experience was stress-free. Highly recommend!

Mark led the team with Sam and Brian and they all did a great job. If we wanted help with furniture…read moreplacement they were so patient. They treated our stuff with care and listened to any special instructions that we gave them. They all were so pleasant to work with. The estimator did an amazing job, too. We called for a fast move and she met with us the same day. She was within 15 minutes of the actual hours. Mark did the math, adjusted the bill and made sure we were happy. Highly recommend, easy to work with.

We contracted with Economy Moving and storage to move us from Mason to Liberty Township. The owner…read moreAntonio came to our house to see what we had to move. He assured me the move would happen in 1 day with two trucks and 4 men. I requested an early start of 8 am as I knew it would be a long day. The movers arrived at 10 am. They called me on the way to our home and told me that the move would take 2 days. I eventually got a message to Antonio and he showed up at our move. He once again said he thought the move could be completed in 1 day as promised. Well it took until 7pm to load up the trucks. They ended up putting us up in a hotel that evening. They returned the next day to unload our load once again about 10 am. They took all day-Day2 to unload our stuff, leaving after 6 pm on DAY 2. The men moving the stuff did get our possessions to our new home in one piece. However the cost of the move ended up being $1000 more than the estimate I had been given. Had I known that the estimate for the move was bogus, I would have gotten someone else to move us. So buyer beware, don't believe their estimate.

Horrible experience. 100% would not recommend !!…read more They did not properly wrap my stuff and caused damage but didn't want to take responsibility for it after and tried to push liability. Took a huge L. Stay away unless you're ok with risking taking high risk for their negligence.

I experienced the worst move ever with this company. Also, they have refused, short of a lawsuit,…read moreto resolve the issues that resulted in my rating. We moved on March 9, 2022. During the move floors were unprotected and gouged and scratched and walls were also scratched and gouged. A 3 piece wall unit was ripped apart without the connecting bolts removed. In addition, 2 of the 6 glass doors were broken. A dryer and freezer were both damaged and the freezer stopped working. Parts were left anywhere. For example, 2 futons were taken apart. At the new house futon parts were found in the garage, some in the kitchen and others in the basement. Shelves to a bookcase were not found. Trash was left behind in our yard after they left. This is not a comprehensive list, just the major highlights. I filed a claim, and almost 4 months later here are the results. The damages to floors and walls cost over $1600 to fix. They offer $0 to repair. The bookcase cost $1100 30 years ago, and $7000 to replicate. They offer $850. The freezer reimbursement offer was $60. I elected $10,000 insurance, but you see the results of my claim submission. Here is Moving Ahead's last reply to me: If you still do not find our current offer to be acceptable, the next step would be to begin the arbitration procedure, as outlined in the documentation you have already received. If you have any questions regarding this process, I would be happy to assist in any way possible.. Thank you, Steven Mutter General Manager T: (513) 591-9818 movingaheadservices.com The character of any company is evident in how they respond when they make a mistake. You judge for yourself. My advice, buyer be very aware with Moving Ahead!

It was easy to schedule my move for May 21st by calling the number listed. The movers, Anthony and…read moreTony, arrived on time, were friendly, efficient and obviously knew what they were doing. They took care with all of my furniture, wrapping everything in moving blankets and loading them into the truck. I was having everything moved into storage and they had no trouble finding the place and quickly getting it all placed into the unit. I will be giving them a call to move me again in the future. Thanks guys!

This was my second time using A2B in 6 months and I had another stellar experience. I worked with…read moreAnthony both times and his crew on both jobs were great. They showed up on time, didn't need a lot of direction, and were super safe, careful, well-stocked with supplies, and efficient. Almost as important, they were kind and professional with my building manager and other residents. And Anthony has some impressive driving skills! He backed a 26' truck down into a tight driveway and into the INSIDE corner of a curved slope. I've never even seen anyone do that with a smaller truck.

MOVER BEWARE!!! They have thieves who not only break your belongings and furniture I had jewelry…read morestolen and no regard by the supervisor about this. Police were called and that was basically useless. They moved me 5 whole blocks and it was a cluster from jump street. I would NEVER HIRE THESE IDIOTS! Don't waste your money, time or the integrity of your furniture! If I could give this company a negative rating, I would!!!

They caused damage to several furniture items we especially advised them required extra care…read more Another item they loaded on truck (chiminea) never made it to our house and they claimed they never saw it and had no idea what it was. This despite me telling them all it was heavy and describing to all crew members in detail what it was and what it is used for. Despite several attempts to revover the item and to file a claim for this loss and damages, I have gotten no response from this company or assistance. I would give zero stars if this was an option.

I'm a 20 year military spouse with over 6 moves under my belt and I felt it was extremely important…read morethat other families planning their long distance PPM (previously called DITY) moves (or corporate, personal moves - whether military or not) to be aware that College Hunks employees are not trained at all to pack boxes appropriately or load up a moving truck to limit damage as it travels. In addition, the job came in almost 3x the quoted price AND we received zero customer support or communication from the franchise ownership when we experienced problems (read below for details). The negative vibes started when their team arrived the morning of our move with only 2 people and no packing paper, no boxes, no markers for labeling, etc. Although the pack out had been confirmed with College Hunks' scheduler and main POC (his name was Alexander - he oozes confidence but he is not accurate, effective or helpful in a negative situation) two days prior the team didn't get the memo and thought they were just there to load a truck (it was supposed to be a pack out and load job). We had completed a detailed on-site meeting/walk thru with their scheduler, Alexander, and discussed picture boxes, wardrobe boxes, etc. so it wasn't that the company had never laid eyes on the job. The lead packer, Ethan, did get on the phone when I told him the actual scope and he quickly got supplies and 2 more people to our site, which was great, but it went downhill from there. If that had been the only issue I would not be leaving this long winded negative review. When we got to our destination we unpacked box after box after box with ZERO packing paper. Most items had not been wrapped or protected at all. All they did was take drawers and shelves of items and throw them into a cardboard box and seal it up. I had many damaged and broken glass, wood and ceramic items on the other end. I will acknowledge there was 1 packer, named Ethan, that did use packing paper and attempted to label boxes (after he borrowed a marker from us and after we asked them to label). He was the packer in our line of sight most of the day so we had no idea the others were not packing correctly or labeling anything. Ethan was great and had a good attitude all day - if all of their employees behaved like Ethan it would have been a very different move. Movers should know this but when you pack a truck for a long distance move and the boxes have no packing paper or internal support (and they're only 1/2 - 3/4 full) they all start to collapse and crush down from weight above as the truck drives and bounces. This is why we had so much damage. None of our boxes were labeled and the final straw was their cheap packing tape wasn't sticking to the boxes so as the movers at the destination site picked up boxes they were falling apart and collapsing on them. Items were falling out onto the ground as they tried to move stuff inside. I reached out to Alexander several times during the pack out, and also while we were unloading, with photos and expressed our disappointment and concerns and he assured me that the franchise owner would reach out within 24-48 hours to discuss what happened. Well, it's been over 2 weeks and crickets - not a single text, call or email. So it's clear their upper management really doesn't care about customer service. They got their 3x money and with job over we don't matter to them anymore. Take this review as a beware - they look great at face value but their team is not trained, equipped or supported by upper management.

It's taken time for me to post this due to embarrassment…read more First let me say that I take full responsibility for what I didn't do. But to the two movers who ACCIDENTALLY left my brand new vacuum cleaner and many other items on the truck that I was too weak to come out and look in, you, God and I know what you did. I hope this disturbs your peace. As a repeat customer, I trusted where I shouldn't. So this disabled, single mother will neither recommend not utilize your company again. Do better.