The worst customer service experience I've had; worthy of zero stars. Oil was delivered to the wrong home, the woman on the emergency "helpline" was EXTREMELY rude, unhelpful, and demanded we pay for another delivery when we had already paid. We were left without oil in freezing winter temperatures for days until they admitted the issue was on their end. No compensation or apology offered. Disappointed in the service and do not recommend to anyone. Save yourself the headache and frustration. read more

On February 7, 2019, I was scheduled to have my boiler serviced and a circulator pump problem diagnosed and rectified by Affordable Fuel Co, with whom I have a service contract with. The appointment was for 5PM. Since I am working six days per week far from home, I had to take a day off to accommodate the service technician. Coincidentally, Affordable Fuel Co. was going to fill my home heating oil tank that day as well...as part of our contract. At approximately 5AM, I was awakened by a truck's back-up alarm in my driveway. To my surprise, Affordable Fuel's driver though it was appropriate to not only deliver that early, but also to back up on my newly paved driveway with a fully loaded fuel oil truck, as the owner stated that I was the "first stop". During the course of the delivery, the driver drove onto my lawn and damaged the lawn. Additionally, the weight of the truck cracked my driveway in several locations. Later that day, I called Affordable Fuel Co. to make a complaint about the extremely early delivery time as well as the damage done to my lawn and driveway. The owner, Ms. Denise P. Bombard, stated that she did not want to go through her insurance company and stated, "what do you want...come up with a number". Not knowing anything about driveway repaving, I consulted my brother in law who is a civil engineer for a rough estimate. When I mentioned to Ms. Bombard that I consulted my brother in law, she stated, "I don't like the sound of civil engineer. I think we are going to cancel your service appointment for tonight and you can speak with my insurance company." Such a response was a clear breach of our service contract, and I had to summon another company to handle my heating issue. I would not recommend Affordable Fuel as their customer service is non-existent. read more

I'd give these guys no stars if I possibly could. Their customer service is always utterly worthless and intensely rude. After dealing with it for this third and final time we are taking our money elsewhere. We had a small problem with our furnace not starting and called to have them fix it. Not only was Denise incredibly consdescending and hostile when we called to get the problem solved, but she had the gall to scold us for calmly describing the problem. I specifically told them to call my wife's phone as mine wasn't working. We were told that the technician would be on his way. We live in a two storey apartment and have little to no visability over the parking lot. However, we assumed that the techician would of course call the number I provided when they arrived. This they did not do at all, and even though Denise had initially called my wife's number when confirming the appointment, she called my broken phone. Then once we realized the situation, we called them back. Generally, I expect cold politeness as the utter minimum that anyone providing customer service will provide to even the most unreasonable of people. Thankfully my wife took the call, as I would have been unable to maintain my cool with Denise. We were scolded and criticized immediately, there was not even an attempt at an "I'm sorry for this situation". We were told that we should just "be on the lookout" for the technician, that they would not try to call the phone number we had provided and the whole fiasco is our fault. Apparently, the customer service level of Domino's Pizza is such an unreachable pinacle for Affordable Fuel that they won't even try to aspire to such heights of service. I do feel slightly bad for the technician as when he arrived and he was quite polite and helpful, but as long as that woman Denise seems to be in charge of running things there I have no compunction about never buying fuel from them again. read more

Affordable Fuel and its employees are exceptional! They have always been extremely helpful, responsive, friendly, and considerate. Top notch! read more