Excellent service and mechanics I just went in for an oil change and they checked my whole car over…read morewhich was amazing and they told me I just needed my tires rotated now and new wipers I'll give them 10

Great Service ,excellent people they checked my whole car over even though I just went for a oil…read morechange so I'll be back because they said need tire rotation and new wiper's 10

I was in Willimantic on a service call. I noticed cord showing through on my right front tire. The…read moretruck is a 3/4 ton van, 22 years old with 550,000 miles and I am actively looking to replace it. I do 350 miles per day on service calls. I found LANDON Tire 4.5 miles away and called. They quoted two matched used tires at a reasonable price for 16" Light Truck tires. I said how long to put them on and they said 15-20 minutes. I drove down and was directed into the bay. It felt like a pit stop. 4 men two on each side jacked up and removed the tires. The tires were waiting and after they were presented to me for approval they were mounted, balanced and installed. I was on my way to my next call in 20 minutes from entry. Service was FRIENDLY, FAST, PROFESSIONAL. I would buy from this shop any time......Joel P. Kent FBN Security Co LLC Windsor CT.

Great service and knowledge. Was there for about an hour and watch the operation help a number of…read morecustomers that did not have an appointment. Will definitely be going back.

We needed an oil change and scheduled an appointment with River Road Automotive. Making an…read moreappointment was easy, it was a quick phone call. We were able to drop off our car the night before or we had an option to drop it off first thing in the morning (8); with our busy schedule, it was easier to drop it off the night before. There was a drop box to put your key in. The next day around lunch, we got a phone call regarding the status of the car and what other fixes it needed. Aside from the oil change, we needed some filters changed and tire alignments. The prices were good and the people we dealt with were friendly and they seemed honest and reliable. Overall, a great experience and would continue to use them!

I've been a customer of River Road Automotive for 30 years. Gerry, the owner, has always been…read morehonest and forthright. He's an excellent mechanic, charges very reasonable rates, and above all was always honest. When something wasn't worth repairing, he would say so even though it meant money out of his pocket. Up until a few months ago I would have given 5 stars and a glowing review. But Gerry retired this summer and sold the business to a young guy named Alex. I saw no reason not to give Alex a chance, so I scheduled a brake job and oil change with him. I dropped my car off the night before and dropped the key in the mail slot, as usual. My car sat there the next day without moving. I called but got only an answering machine, so I stopped by at 4pm. The place was closed and locked. So I left the car thinking they got busy and he would do it tomorrow. The next day, same story. The car just sat there and when I stopped in, nobody was there. WTH?! So I got my spare key and took my car back. I asked at the business next door what was going on and found out the new owner got COVID and closed for a week. Was he sick in the hospital? No, just COVID positive. He feels fine. There were multiple other customers all in the same boat. Our keys locked up inside the building with nobody to give them back. At least one person even had their car locked up inside. Well, a full week went by and finally I got a phone call from them. No, not from Alex the owner, but from the family friend helping him with the business. He was calling to apologize. No, sorry, you don't get to apologize your way out of this one. Especially when the owner is too much of a coward to do the apologizing himself. He could have called people to cancel their appointments, or even simply put a note on the door so people wouldn't drop their keys in the mail slot. But he did absolutely nothing. He just screwed over multiple customers without a single care. I will never set foot in that building again and I recommend you don't either.

I went to Gene Langan Volkswagon in Glastonbury for routine 50,000 check-up on my 2020 Tiguan and…read morefor an overall check of everything before a trip to Maine. I had an 8:00am appointment and I was early. One of the service guys was outside and let me know before I walked all the way over to the door that the door was still locked and they would be sure to let me know when the showroom door was open. Just before 8:00am, Troy opened the door and motioned to me to come on in. Troy greeted me and took me straightaway. He greeted me by name, since he saw me in the parking lot and saw my 8:00am appointment. Troy checked my service record and explained what they would be doing today and asked if there was anything else I needed. My car was taken for service quickly and returned in a timely manner. After getting service at Gene Langan, they send a video to you in your email of the underside of your car and the service technician shows all the things they check - all 4 tires for wear, brakes, rotors, boots, etc. It's fascinating, and I really appreciate it. They also give you a little report on your car of what's good (green), what will need service in the future (yellow) and what needs immediate attention (red). They do a nice job, and they are a nice group to work with. I appreciate them and would recommend Gene Langan Volkswagon in Glastonbury for any VW Service.

I purchased a new Tiguan here this summer since my boyfriend had had such a great experience with…read morethem in the past with his cars. I was able to get an appointment right away and was able to test drive a few cars. Miguel was knowledgable and so helpful! He was straight with us and didn't play those car dealership games. We will gladly get our future cars here :)

I feel extremely fortunate that a business with such a great customer service culture exists in our…read morecommunity. They were friendly, courteous, prompt and kind. This is old school great business and I will be their most loyal customer. Thank you!!! Highly, highly recommend Certified Auto, if you are looking to have a car serviced!

Overloaded. New…read moreservice appt person has problems remembering things that were just told (what was your name again? which car? what was it again that you wanted?) Multiple mistakes in a row. Had the car in and the transmission line wasn't put back properly, had to get a master mechanic over in my driveway to put it back so the car was usable. Then had it towed to them and they did repair it for parts cost only, but for a family vehicle and tow it was strike one. Next it was the second time the brake pad sensor failed after coming out of their shop after they did rotors/pads. No memory of it happening before (i finally remembered after reviewing old invoices) Asked them to contact a local shop so i didn't have to have it towed over to them again and they got too busy to do it. Called again the next day and they did call the local shop but forgot if it was the front or rear sensor. I had already ordered both from napa so i told them to just credit my account for the next work we did together when we weren't on vacation and they said to just work with the new mechanic since i didn't want to work with them, i just laughed and hung up. Oh and the new text messaging system they put in isn't monitored and half the staff doesn't have access to it or it doesn't work properly so don't get excited thinking it will make it any easier to keep track of things...

STAY AWAY!!!!! The positive reviews are obviously family members of the fraudulent and deceitful…read moreHector Arroyo. He sold my family a defective vehicle via facebook marketplace posing as a private seller and blocked us right after the sale. We found it strange and a few hours later discovered the transmission was busted when the car came to a COMPLETE HALT IN THE MIDDLE OF TRAFFIC - this could have been deadly. This monster even saw my family with our newest 14 day old baby when we took off. Buy a car from a reputable source please. SHAME ON THESE PEOPLE!

Hi got an excellent deal and responsive service from Atkins and the salesman who helped me, Hector…read more They were willing to work with me on getting the car I ended up buying to my preferred garage, Even though it was 20+ miles away in New Britain. My garage did a tip to toe review, very thorough, and even though the car I bought had over 220,000 miles on it, they pronounced it to be what I felt like it was from test driving it, clean as a whistle. I came to this hoping to get a good car that would last me a couple of years and serve me well, while keeping my cost down. Check on all those boxes. My garage had nothing but high praise for Hector in finding the diamond in the rough that is my new, used car. Spotless, well cared for, Hector did a great job finding it, helped me get to the comfort zone I needed to buy it. Call me one satisfied customer. Thank you!

Ken Bensord and team Associates has always done exceptional work for me and my clients. If your…read morelooking for quality honest work no need to look any further 5 Star rating.

Truly masters of their craft. I brought my Porsche here following an accident which left my car…read moreneeding some repair work. A few panels needed repainting and some underlying mechanical work performed. The shop is nicely hidden away off of a large road, well off the beaten path. A quick drive through their cramped parking lot and you'll get a sense of why they're the best at what they do. Some of the cars they bring back to life from the dead, full spec racers, classics, one of a kinds, truly amazing work. They're more then happy to spend a few hours talking with you and show you around the place to get you comfortable. They've won at least one concourse award that I know of for their restoration work, and I'm sure many others. Insurance took care of the monetary aspects, but from what I saw, they were more then reasonable, especially given their level of quality and willingness to work with you. What they can't do in house (ECU programing, etc) they send out to a nearby dealership to get taken care of (Hoffman I believe). They have several dedicated mechanics, metal workers, and paint booth workers there, each specializing in certain things. Only negative thing I can say about the shop is that they're always busy, and I mean a few month long wait type busy. Don't start a project or repair expecting it any time soon. A huge queue, and an immense dedication to detail causes projects to take a bit longer then you would normally expect. Give yourself some extra time because you're going to need it. Even if you don't need your car repaired though, go down just to take a look at some of the amazing cars they have sitting around (F1, RSR's, etc).

We received incredibly prompt and professional service in a moments notice when we had a tire…read moreblowout on our way to vacation. In and out in less than an hour for 4 trailer tires. Highly recommend.

What a great experience I had this morning at Suburban Tire. Went in for a quick service and…read morereceived excellent customer service, great conversation and a positive result for my car. I really appreciated the efficiency in which my car was taken care of. I feel like I just made two new friends at the front counter. I will absolutely go back. LuAnn L