We had Pure install a water heater we bought & it turned out to be defective. They were out here…read moredaily until the problem was finally discovered & then installed one of theirs. We had several different technicians here including their boss & everyone was so friendly & worked hard to make things right. When you call you get a real person & they send someone out that day. So glad we went with them!

We need a new water softener system. After getting 7 different estimates, we decided to go with…read morePure. Not only was the best price, but they have proven to me over the years that they are not just about $$. They have built some good ethos with me. This is my third time dealing with pure. The first time was a couple years ago when I asked them to come out and evaluate our water softener. We have well water, and when we purchased the house, we knew nothing about the water softener. The owner came out and told us we did not need a new water softener, and he spent about an hour showing us how to maintain and use the water softener. It's always a bonus when you're looking for a new water softener and the owner tells you...' as much as I'd like to sell you a new water softener, you don't need it'. The second time was two years later when I had them come out and service everything, changed the filters and all that stuff. This was a less than enjoyable experience. When the technician was done, my reverse osmosis spout would not turn off. It was doing fine before he arrived. I asked him about it, and he got defensive in a little bit short with me. He did replace the spout and didn't charge me for it. I called the business and told the owner the guy was a bit rude and short with me. Also, I felt I was being overcharged. The owner looked at the bill and said everything was on target and he said he never had an issue with that technician. Maybe he was just having a bad day. But the nice thing was, The owner did offer to reduce the service charge. I told him that if I was not overcharged, then no, I did not need a discount. But he offered, and that was important. So with the history, and the price I decided to use them and so far I'm very happy. After a few weeks, the sales person came out and checked the whole system and brought a few bags of complementary salt.

Great Service and quick installation of a replacement water softener and reverse osmosis system in…read moreour kitchen. Honoring veterans with a veterans discount gives it an even greater value.

We bought a house that already had their water filtration system installed. We called them to come…read moredo maintenance- replace filters, make sure everything is working as it should etc. I was especially concerned about a water filter that looked especially dirty and possibly clogged and accumulating sediment at the bottome. The tech came and supposedly did everything needed including a water test to verify cleanliness of our water. Total $500!! Afterward the filter looked exactly the same like it hadn't been touched- orange-ish on top and full of brown crud. After calling and texting back and forth they agreed it didn't look clean, that we should take it apart and clean it per some instructions they sent us. When saying to them shouldn't this have been done during our maintenance appt? They then said yes it was done (which is a lie)... also why send us directions to take it apart if it was already done? Anyway we followed their directions which ended up being semi-difficult but washed out the orange slime and sediment but a plastic piece was broken on the filter during reassembly. We called them and they quoted us another $400 to totally replace the filter! Although it was their fault for not doing it in the first place! My husband then went to the local hardware store and bought a little convertor piece for a few bucks and fixed it. Moral of the story will not have them return because basically we paid them to do a job that we then had to finish and they refused to admit any wrong or try to fix it.

Our home warranty sent a plumber out, who I'll review separately, to diagnose and fix a basement…read morebathroom that stopped drawing. They said it was a mainline issue and we would have to find someone else. Based on Yelp reviews we called the Plumbing Doctor and had an appointment the next day. As it turns out the basement doesn't go to the mainline but goes through an ejector tank & pump up to the mainline. It took Dave about 3 minutes to diagnose the problem as a failed pump. He basically cleared the schedule the next day, had the pump replaced and we're back in business. Communicated through the whole process. Even though dealing with sewage in our basement the job was done spotlessly with a very thorough clean up. Pricing seems very reasonable though we didn't shop around. I'll give this locally owned small business a call every time and just skip my home warranty in the future. Much less headache for a reasonable price.

UPDATE JUNE 27TH:…read more Sir, you know very well that's not all you did, you guys demanded payment without even assessing my sink first. I HIGHLY doubt you do that when you visit your white client's homes. I was also very welcoming and friendly to both of you. If you guys don't want to work with non-white customers, just add a sign to your business that clearly states "WHITES ONLY". ------------------------------------ ORIGINAL REVIEW: I don't even know how to address this, but here it goes: Do you guys demand payment upfront before even assessing the clogs from ALL your clients? When I opened the door, both technicians looked at me up and down and asked first if it was an apartment and told me they couldn't work here, to which I asked "why tho?" And the sir replied "because you have to let property management know, who's gonna pay?" as if thinking we weren't paying? I mean that's exactly why we called you, because WE WANTED TO PAY TO FIX OUR PROBLEM. Then after telling them that we of course were paying (hello?), before even assessing the clog, payment was demanded, and they didn't start until payment was confirmed. The other guy wouldn't even acknowledge me or respond to me when I made him a direct question. I'm not calling it racism, but it very well felt like I was being racially profiled. Yes, they fixed the problem and I'm very thankful for that, but the experience was very awkward. If you guys tell me that's your MO with ALL your clients and you ask for the payment first before even starting, I'll consider editing rating and review.

My name is Francis. I'm a retiree from California where I was a plumbing contractor C36 who has an…read moreinactive State Ca. with an inactive license in 04/30/2000 when I moved to Reno. At my advanced age, I outsource my plumbing needs to Savage and Sons Plumbing. Every plumbing project which has been completed has been completed in a professional and has even exceeded industrial standards. IMHO. The plumbers have each been on time, friendly, and the invoice has always been very fair! As a matter of fact, the invoice is about the same that mine would have been. Thank you for your time. Francisv

I don't know what happened to this company. It use to be the go to company even though it was…read moreexpensive. Was $100.00 per hour, and it started when thy arrived. Now, 2026, $150.00 per hour, plus you pay the drive time which is another $150.00. So, $300.00 before they do anything. Greed is the ruin of many companies. I am done with them.

Great Service. Great Work. Omar in the office was very…read morehelpful, got someone out here a couple of hours for diagnosing. Victor and Jose came early the next day, got the old pump, and all the pipe out, and replaced the same day, in the rain no less. Shout out to Alex and Stuart as well. We highly recommend Bruce McKay Pump and Well, if you ever have any well problems with your well.

Amazing Service!! We were having pressure issues with our well, Immediately they were able to…read moreschedule us for the very next day. They came out during the crazy huge snow storm we got (2/17/2026) which I honestly thought they would reschedule. Despite the weather conditions, Victor and his crew showed up with had such a great attitude. They found the issue immediately and were able to get us back in service. He took the time to clearly explain what was going on with our well, answered all of our questions, and made sure we understood. Again, these boys were out in the weather with such a good attitude, I am very thankful for them! You can tell they value their customers and the importance of water. The tough weather conditions, the amazing knowledge on wells, the total repair time, the professionalism and positive attitude. 100 out of 5 Stars!! Haven't had pressure issues since!

I previously had a good experience with Hoffman Plumbing, so when I noticed a small leak from the…read moretemperature and pressure relief valve on my water heater, I called them out again. This time, something had clearly changed. They charged me $99 just to provide a quote and then tried to turn a simple, clearly diagnosed repair into a massive upsell, with multiple wildly inflated proposals that had little to do with the problem I called about. Before they arrived, I had already done my own troubleshooting and correctly determined that I needed a new T&P valve, a new expansion tank, and a whole‑house pressure‑reducing valve. It was a straightforward, targeted repair. Instead of focusing on that, Hoffman gave me five quotes: Replace all plumbing (supply and drain) plus the water heater, expansion tank, and pressure regulator: $35,611.00 Replace all supply plumbing plus the water heater, expansion tank, and pressure regulator: $23,874.00 Replace all supply plumbing but not the water heater: $20,365.00 Replace just the water heater, expansion tank, and pressure regulator: $4,800.00 Finally, the work I actually called about (and I had to ask specifically for this quote because it was not given)--replacing the pressure regulator, T&P valve, and expansion tank--dismissively labeled the "bandaid option": $2,180.00 That last number was for the exact repair I had already identified myself. I later bought the parts and did that "bandaid option" on my own for about $150 in materials. Seeing a roughly fifteen‑times markup on such a basic, well‑defined repair, after being talked down to, made it crystal clear they were pushing high‑dollar, out‑of‑scope work rather than providing fair, proportional service. The attitude matched the pricing. Instead of respecting that I understood my system and wanted a targeted fix, the plumber treated me as if I were clueless. The underlying message was obvious: don't just repair what's wrong--let us replace as much as possible for tens of thousands of dollars. About a week later, I received a voicemail from Hoffman asking when I wanted to schedule the work. I called back and explained why I would not be moving forward: the extreme quotes, the mismatch between what I requested and what was pushed, and the fact that I had already completed the repair myself. The person on the phone showed no empathy, offered no apology, and simply said she would close out the call. A couple of days after that, I got a text from the same person, clearly forgetting that we had already spoken: "We'd love to earn your business. What's holding you back from moving forward? If it's the price, we offer financing and may have discounts available. Text me back or call anytime. I'm here to help!" After being quoted up to $35,611.00 for work I never asked for and $2,180.00 for a repair I did myself for about $150, receiving a chipper financing pitch was beyond frustrating--it was insulting. It told me they either weren't listening at all or didn't care enough to track a very clear, negative response. In short, my one‑star review is based on: Extremely inflated quotes: $35,611.00, $23,874.00, $20,365.00, $4,800.00, and $2,180.00 for a $150 repair. A condescending attitude toward the appropriate, targeted repair ("bandaid option"). Tone‑deaf, sales‑driven follow‑up that ignored my explicit decision not to proceed. I did not hire Hoffman Plumbing for this job and have no intention of doing so in the future. If you value honest pricing, appropriate recommendations, and being treated like an informed adult instead of a walking checkbook, I strongly suggest you look elsewhere.

Technicians were great and helpful but Hoffman's was bought by a large company recently so now all…read moretheir prices are ridiculous. $675 to snake a drain. Other places will do it for less than half that. They also quoted us $14,000 to replace the drain. Customer service was also a nightmare when we were trying to schedule the visit. The visit kept getting rescheduled and the communication was awful

Mansfield Plumbing came out to service (de-scale) our tankless water heater…read more Mike (owner/ operator) was on time, knowledgeable, effective, efficient and very personable. I will use this company the next time service is needed. Also, Mansfield's was right in the ballpark with his competitors prices, just a little bit less. There's a reason the reviews are good

I initially had Mike come out to fix a broken garbage disposal in a rental. Since then my wife and…read moreI have used his services multiple times. Mike is knowledgeable, honest and very fair with his pricing. He is great at following up and explaining what is going on. Scheduling windows work great. I wouldn't call anyone else for a plumber.

I recently found AJ Rooter Bee Plumbing on Yelp. I had an…read moreemergency at my rental house. Water leaking spraying inner walls by master shower. I texted AJ with description of what was going on. He got there with in 1-2 hours and solved the problem fast. Happy renter and owner. really appreciate the quick fix and reasonable price. Highly recommend.

I highly recommend AJ. We had a sewer back up and a difficult to find sewer line. AJ stuck with it…read moreover the course of a couple of days and found the culprit. His camera work actually helped to clear the line and he provided us a video of the damage. To permanently fix the problem we have to replace the sewer pipe all the way from the foundation to the drain. We have had this problem for 20 years but AJ was the to provide this much clarity. We now get to spend a lot more money to permanently resolve the issues (permits etc.) and I trust AJ to do a fantastic job. I will post another review once the major repair is complete.