This review had been sitting in my drafts, but I feel it needs to be shared...STAY AWAY. Bought a…read moreGroupon here for 2 30 minute sessions.
It is really hard to book a session. At first I thought she just had that many clients. The further in advance I looked, the more I realize she just didn't have that many sessions available, so obviously they booked up what seemed to be fast.
Partway into my sessionfirst , she said she was done and I didn't have enough hair to remove to complete the 30 minutes. She offered to end at 15 minutes and then I would have 15 left over. I was a little hesitant since that wasn't even offered on Groupon and I wasn't sure how we'd do that. I asked and she simply said she'd put it in her notes.
I had a session 3 weeks away booked for 30 minutes. I had explained to her from the start that I have a hard time scheduling anything in advance because I freelance and if work comes up, I can't prioritize a 30 minute treatment over hours and sometimes days of work.
I noticed there was a 15 minute session the week before, on a day when I already had work but the session wouldn't conflict, which made it ideal because I knew work couldn't come up in addition to what I already had. So I texted Lally and asked if I could use my remaining 15 minutes during that slot, which was, I repeat, for 15 minutes. Her answer? "Nope" Apparently I have to book a 30 minute session to use the 15, which means waiting for a longer session than what I need to be available, which makes no sense, when there is one for the time I need available.
She said since I paid for a Groupon session and not a regular one, I couldn't use it for the 15 minute session. Wait a sec, even though she "converted" my 30 minute session into a 15 one? and still, how does that make any sense. If I have 15 minutes left and there is a 15 min slot, why can't I use it there? She said I'd be charged and have to pay tax. I already paid tax on a 30 minute session and only received 15.
Then she has the audacity to tell me Groupons can't be split. TO BE CLEAR, I DID NOT EVEN ASK TO SPLIT MY GROUON. SHE SUGGESTED IT! And then the kicker - "actually did 25 minutes my bad i thought we used 15 minutes." This was a flat out lie. But now, it's my word against hers which puts me at a disadvantage.
"Just go Groupon and refund your money. Can't tolerate this . Too much clients who needs electrolysis badly for medical purposes. Have a great day." was her response. So now, I'm between a rock and a hard place. I cannot get a refund from Groupon since I started my sessions, and I'm not creating anything difficult other than going along with what she suggested. When I brought this to her attention, she said, and I quote "Go ahead and give false reviews , could cause trouble legally if that's what on your mind" MIND YOU, I did not threaten to write anything false or anything at all, I was just trying to resolve this issue and get what I paid for.
The reason I'm Elite is because I've written thoughtful, thorough reviews, both with praise and constructive criticism for 8 years. To assume I'm going to write something "fake" is absurd given all I said was that since Groupon does not refund after 3 days (and when a service is marked as used, even if it's a voucher for 2 sessions and only 1 (or in my case .5) has been used).